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Date/Time: Wed, 18 Sep 2019 12:27:16 +0000



New Sierra Chart Futures Order Routing with Data Service (Available)

[2019-02-14 04:15:19]
Sierra Chart Engineering - Posts: 76349
For an information preview of the new upcoming futures order routing service that we have been mentioning on the support board for the last couple of months, refer to:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php

We were intending to get it out sooner, and also hoping for this week but we think more likely it is going to be next week.

We still have more work to do on the Symbol Settings , additional testing, and we need to work on spread order handling and also have the conformance test completed for spreads and options.

Another thing we need to be very clear about, is that a clearing firm that is listed on that page, would have to be willing to cooperate with us on this for you to use that firm with this service. There is no guarantee about that. Although this has been discussed with some of them and we do know that some of them will work with us to support this service.
Sierra Chart Support - Engineering Level

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[2019-02-14 06:22:13]
Acro - Posts: 325
If it's a TT based service does that mean Interactive Brokers will never be listed as a clearing firm on that page ?
[2019-02-14 16:51:27]
Sierra Chart Engineering - Posts: 76349
Yes this is correct. Unless we were to do something similar with Interactive Brokers. Theoretically that might be possible.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2019-02-17 23:49:08]
Futtrader - Posts: 71
Is Wedbush likely to be one of the clearing firms that will work with with SierraChart to support this service?
[2019-02-18 00:21:23]
User19165 - Posts: 214
Please look into this with Interactive Brokers. They are the only broker I can use due to their large global market selection. I really need HKFE (and I see you are supporting that) but I find it very hard to find a broker that will allow access to it.
Date Time Of Last Edit: 2019-02-18 00:24:22
[2019-02-18 03:01:38]
User379468 - Posts: 167
1. Will you be contacting these firms to support this service? For Amp, can you set up billing for this through them?

2. Is the source order routing service here different than the old TT FIX that was previously offered by different brokers including Amp? I thought that was discontinued and no longer available anywhere? That was the most robust/reliable trading service I had used, across using many over years.

3. Page says supports live trading only. Will Trade Simulation Mode still work, since the new Simulated Trading Evaluator service does not support the other exchanges like ICE?
[2019-02-18 05:25:36]
Sierra Chart Engineering - Posts: 76349
1. Yes of course we are going to do that for you. We have yet to discuss billing with AMP.

2. It is a little different in the way that it works. The FIX connection is used in the background and its TT's new FIX service not the old 7.X version. It is documented here:
https://www.tradingtechnologies.com/infrastructure/fix-services/

Brokers are fully relieved of having to set up FIX connections for individual users. There is none of that. And users do not have to do any configuration either. This is a zero configuration service with no connectivity problems so long as the clearing firm shares your account to be used with our TT FIX connection.

It was never really discontinued it is just that it was not the preferred way to handle market data. But for order routing it is still an active service and always will be.

TT says it has latency of 150 µs from the time the order comes into the server and out to the exchange. That is micro seconds.

3. Yes Trade Simulation Mode can be used.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-02-18 05:26:36
[2019-02-18 05:31:59]
Sierra Chart Engineering - Posts: 76349
2. This is not meant to be a promotion of TT FIX, but what they offer in regards to symbol specifications/symbol mapping for order routing is something that no one else offers.

The data feed with this service is our own data feed and for the CME we use the exchange symbols. There is no way we can map those spread and option symbols to an order routing service other than what TT has. CQG does not offer this, neither does CTS. It might work okay with Rithmic but we just do not have enough experience with that and Rithmic is just too high cost, and does not have the coverage that TT has exchange wise and also the number of clearing firms supported.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-02-18 05:33:07
[2019-02-18 15:02:03]
Futtrader - Posts: 71
Will this offering require Service Package 5 from SierraChart or can it be used with Service Package 3? Also, any feelers from where Wedbush might be?
[2019-02-18 16:56:01]
Sierra Chart Engineering - Posts: 76349
You can use either service package. And we will be contacting Wedbush as soon as we can. Probably not for about a week or so though. Our first focus is to get this service released.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-02-18 16:56:39
[2019-02-18 21:10:13]
nosast2 - Posts: 73
I'm with AMP and very pleased with Rithmic and Sierra so it's sad to hear that Rithmic will get phased out. Hopefully you will have a second thought about that.

Anyway. When switching over to TT and Sierras Feed, do I need to pay platform fees for TT Web Edition as long as I don't use it and only trade with Sierras interface? What about a web or mobile access point in case of emergency? Is something planned on Sierras side or would I need TTs App/Web?

Thanks
Norman
[2019-02-19 04:05:42]
Sierra Chart Engineering - Posts: 76349
I really need HKFE (and I see you are supporting that) but I find it very hard to find a broker that will allow access to it.
We asked TT this question and these are the firms they mentioned:
G. H. Financials, RJO, SocGen. You may still be best off just staying with interactive brokers but you could contact these firms.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-02-19 04:06:01
[2019-02-19 04:22:58]
Sierra Chart Engineering - Posts: 76349
When switching over to TT and Sierras Feed, do I need to pay platform fees for TT Web Edition as long as I don't use it and only trade with Sierras interface? What about a web or mobile access point in case of emergency? Is something planned on Sierras side or would I need TTs App/Web?
The answer is no and everything with the design of the Sierra Chart order routing service and market data is redundant so if there is a failure with any system, there is a secondary system available.

And we also will be offering web-based trading as well. But that will be delayed until we have certain additional security in place to tightly control access to that.
Sierra Chart Support - Engineering Level

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[2019-02-19 04:25:09]
User19165 - Posts: 214
Thanks for the reply Sierra staff. I have been searching for a FIX option with HKFE for a while so I do really want a service like this thread is describing. AMP also offer HKFE, so that is another option. I'll start contacting those on your list.

As Sierra staff mentioned earlier - please do consider contacting IB about this as it would be the most convenient for me and I'm sure many others.

With many thanks.
Date Time Of Last Edit: 2019-02-19 05:00:29
[2019-02-19 22:35:14]
nosast2 - Posts: 73
I would like to give this a shot and test the new connection model in comparision to my current solution. Before I fill out the request, could you please answer the following:

- When will you discuss billing of routing fees with AMP? I would like to pay the routing fees from my AMP account and not from Sierra account. Main reason is the tax statement. I'm sure that the german tax authority won't accept a separate invoice for routing fees.

- My AMP account currently is linked to Rithmic. If the form is left blank where it states TT-account, will AMP than switch me over to Sierra with TT? Or should I change my account with AMP to be switched to TT? If the change should be made, please let AMP know, that Sierra with TT is currently not available in their dropdown to change technology and it also shows the outdated CTS option (see attached).

Thanks
Norman
imageBildschirmfoto 2019-02-19 um 23.26.26.png / V - Attached On 2019-02-19 22:34:12 UTC - Size: 447.83 KB - 300 views
Attachment Deleted.
[2019-02-20 18:07:05]
nosast2 - Posts: 73
Another question came to my mind after reading the specs of your new solution. Will the executions be saved in the cloud? As I'm trading on two PCs I only see the orders from the PC I'm on. It would be nice to have this in sync to show the correct P/L and all the order fills.
[2019-02-20 20:21:54]
Sierra Chart Engineering - Posts: 76349
Will the executions be saved in the cloud? As I'm trading on two PCs I only see the orders from the PC I'm on. It would be nice to have this in sync to show the correct P/L and all the order fills.
This will be the case and this is one of the features.

- When will you discuss billing of routing fees with AMP? I would like to pay the routing fees from my AMP account and not from Sierra account. Main reason is the tax statement. I'm sure that the german tax authority won't accept a separate invoice for routing fees.
We are not sure when, but we think at the soonest this could be available would be in two months. Seems hard to believe, the German tax authority would not accept a separate invoice. If it is a real invoice with the name and address it should be fine.


- My AMP account currently is linked to Rithmic. If the form is left blank where it states TT-account, will AMP than switch me over to Sierra with TT? Or should I change my account with AMP to be switched to TT? If the change should be made, please let AMP know, that Sierra with TT is currently not available in their dropdown to change technology and it also shows the outdated CTS option (see attached).
We will handle all of this with AMP. We have just contacted them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-20 20:37:10]
nosast2 - Posts: 73
Thanks. That sounds great!

As soon as AMP can bill the routing fee I'm gonna give it a try.
[2019-02-21 20:49:21]
Async - Posts: 19


When switching over to TT and Sierras Feed, do I need to pay platform fees for TT Web Edition as long as I don't use it and only trade with Sierras interface? What about a web or mobile access point in case of emergency? Is something planned on Sierras side or would I need TTs App/Web?
The answer is no and everything with the design of the Sierra Chart order routing service and market data is redundant so if there is a failure with any system, there is a secondary system available.

And we also will be offering web-based trading as well. But that will be delayed until we have certain additional security in place to tightly control access to that.

My question is opposite to #11. If I use this new service, can I also pay TT platform fee and use TT web platform and SierraChart at the same time? I like their options chain and other tools. Thanks.
[2019-02-21 23:57:42]
Sierra Chart Engineering - Posts: 76349
In regards to post #19. Yes that is not a problem. That works just fine.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-25 16:47:33]
ticinotrader - Posts: 164
Dear Support,

Regarding to Post #19 and Post #20: will the simultaneous use of both TT web platform and SC require 'double' data subscription, or the datafees paid through Sierra are 'enough' to cover the TT Web platform as well?

Additionally a comment regarding Post #15 - where the routing fees will be paid:
I confirm that in some cases (like managing multiple client accounts) the only acceptable way to pay routing fees is to charge the trading account(s) directly and not pay it through Sierra.

Thanks for you answer/comment in advance.
[2019-02-25 19:40:25]
Sierra Chart Engineering - Posts: 76349
will the simultaneous use of both TT web platform and SC require 'double' data subscription,
Yes. But we are going to have our own web-based control panel as well.

There are also 2 servers available for redundancy and while at the moment we have only one Internet connection. We are going to have two different Internet connections in two different data centers in about another month or two. So there is full redundancy.

I confirm that in some cases (like managing multiple client accounts) the only acceptable way to pay routing fees is to charge the trading account(s) directly and not pay it through Sierra.
Okay, in this case we do not have any kind of short-term solution.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2019-02-25 19:40:42
[2019-02-26 01:33:09]
User19165 - Posts: 214
Everyone will prefer this fee to be deducted through their trading account. I am specifically contemplating opening accounts with rosenthal, phillips, or AMP just so I can use this service to trade HKex in the near future.
[2019-02-26 02:31:15]
Sierra Chart Engineering - Posts: 76349
Okay we would have to work out a billing arrangement with any firm who is willing to do that. That is certainly possible.

AMP is not going to be a possibility now for this service. They are not going to be supporting this service in the near term. We think it is based on their past experience with TT. That does not mean there's something wrong with TT, it is a fine service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-26 08:04:51
[2019-02-26 06:35:40]
JanS - Posts: 46
Thank you for the info. I was wondering why AMP wasn't on the list. That explains it.
[2019-02-26 08:06:06]
Sierra Chart Engineering - Posts: 76349
If you are interested contact Stage 5 who clears through Dorman:
https://stage5trading.com/
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2019-02-26 08:06:28
[2019-02-26 09:14:20]
User753428 - Posts: 59
That's interesting b/c AMP now relies on G. H. Financials to clear (confirmed by AMP themselves) and G.H. Financials is one of the clearing firms on your list.

It's too bad b/c AMP is pretty much the cheapest and hence most popular broker for us small-time retail traders. Hopefully if we customers keep requesting it, AMP might change their mind sometime.
[2019-02-26 10:00:44]
nosast2 - Posts: 73
So stage5 will then also bill the routing fees?
[2019-02-26 22:52:20]
Sierra Chart Engineering - Posts: 76349
We thought AMP handles their own clearing at least for the CME.

We will be talking to AMP about supporting the service, tomorrow. We will see what they say.

So stage5 will then also bill the routing fees?
As we progress along, we will see if this can be arranged with them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-26 22:53:24
[2019-02-27 00:46:23]
User379468 - Posts: 167
We will be talking to AMP about supporting the service, tomorrow. We will see what they say.

There will likely be a strong demand for Amp to support this among Amp customers, hopefully they can.
[2019-02-27 03:21:18]
User19165 - Posts: 214
Today I have been exchanging emails with Phillip Capital regarding TT-FIX to HKEX.
They tell me:
"We have migrated to the new TT environment and unfortunately our HK affiliate has yet to enable a gateway for HKEX."

Our conversation continued and he advised me that he would notify me once it was available. In closing, he said the following, of which gave me some pause about this as I thought this was supposed to be super stable. I have no idea what a APAC is, just relaying information towards this hotly desired service.

"Ok - I just don't know when our hkex TT gateway will be available.
There has been a lot of stability issues w the new APAC gateways on TT, but I will let you know."
[2019-02-27 07:43:13]
binaryduke - Posts: 176
APAC = Asia Pacific
[2019-02-27 08:34:03]
Sierra Chart Engineering - Posts: 76349
AMP will be supporting the new TT solution. Direct billing through your AMP account will come at a later step. There are just some things we need to finish on our side to make this go smoothly.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-27 08:34:39
[2019-02-27 23:19:40]
User19165 - Posts: 214
Contacted Rosenthall Collins with query about HKex and the TT-FIX routing.

I asked them - Will you continue to offer TT-FIX in the foreseeable future? This is of primary importance to me.


They replied - As of now we do not offer Hong Kong on TT - FIX but soon TT will make a change to offer TT-FIX on TT-WEB and then we will be able to offer that. I do not have a time line as this is a TT issue.


I don't really understand what their reply means, Sierra staff, is there enough information from them to understand if your service would work with RCG for HKex? I must admit I am baffled by this technology. TT say they are co-located at HKex but all these brokers don't seem to be using it or they are saying its got problems.
[2019-02-28 05:27:35]
Sierra Chart Engineering - Posts: 76349
We do not think really you should be mentioning TT FIX to any clearing firm. It will only confuse them. You just need to ask the question do they provide clearing for the Hong Kong futures exchange using TT. If the answer is yes, then this should be all you need to know.

If the clearing firm has a relationship with an exchange, and they have an account code with that exchange, and that account code is entered onto the TT system that should be all. We are not connecting to an RCG TT FIX server. We are connecting to TT's own servers who can route orders on behalf of any firm to any of the exchanges they support.

Now whether that connection is reliable or not we do not know. And another thing you should understand is that our servers are located in Chicago. Currently the Cermak Equinix data center. We are also going to locate another server in Aurora.

While we do plan to eventually put a server in Germany, we have nothing in the Asia-Pacific area. We do hope, as we grow the solution, that eventually this is going to come. So you need to consider the overall latency as it currently exists now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-28 05:28:40
[2019-02-28 21:26:16]
Sierra Chart Engineering - Posts: 76349
One thing that we want to mention, as we get underway with the service, we think we are going to have an easy migration plan where the symbols in the charts will automatically be changed to match. The symbol formats with this service are different.

And it might be a good idea that we recommend you make a copy of your existing Sierra Chart installation and start a new installation for this service and then everything you have been using previously remains intact and you can proceed with this new service separately.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-03-04 18:58:17]
User450179 - Posts: 59
a question that no one really ever seems to ask is will any of our trade data and order flow be disseminated and or does Sierra collect fees for futures order flow beyond the 10 cent fee?
thank you.
aka pay for order flow

or does TT collect any fees or sell our order flow?
Date Time Of Last Edit: 2019-03-04 18:59:27
[2019-03-05 02:06:20]
Sierra Chart Engineering - Posts: 76349
We don't understand the question. How would the data be disseminated? For what purpose? And to who? The orders are routed through TT and to the exchange . It is concerning to us that you are also questioning our integrity and the integrity of TT here. Besides it doesn't even make any sense. The order has to go to the exchange and go there as rapidly as possible. We do not know of any other possibility of how to do this.

When we tell you the price, that is the price. $0.10 per contract per side. TT is not going to do anything related to your questions either, for all of the same reasons.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-03-05 02:07:04
[2019-03-12 22:04:56]
Async - Posts: 19
What's the difference between the existing TT Fix trading service and this new order routing service?
TT Fix charges $0.05 per order/side, but SC charges $0.1. Why do we need this?
[2019-03-12 22:25:50]
Sierra Chart Engineering - Posts: 76349
TT FIX is not supported by us for direct end-user connections and as a practical matter cannot be used by end users without extensive and complex setup and understanding which we are not going to help with.

It has no position reporting or balance reporting. There is no order fill history. You will not have any of the benefits here like server-side OCO and bracket orders, and the upcoming web-based trading:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#Introduction

And we also do not support the TT market data either. And you would not want to use TT market data anyway. And on top of that it is something like $250 a month.

And another point is why do people pay $0.25 per contract per side to Rithmic or with CTS up to $0.50?

In the case of Rithmic, we often hear about the data feed but our data feed is better other than limited to 50 levels of depth. And once we allow more levels of market depth, overall it will be better.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-03-12 22:51:55
[2019-03-12 22:36:53]
Async - Posts: 19
I'm opening a new trading account with Gain Capital or AMP. Is there an option to select SC order routing service? Or have to subscribe TT order routing service first and then ask FCM share my account with SC? If in the latter way, do I still have to pay TT market data fee?

Just online chat to AMP and I was told they do not support SC's new TT order routing, but it's listed in your doc. Who is right?

When will your web platform be released?
Date Time Of Last Edit: 2019-03-12 22:38:03
[2019-03-12 22:56:33]
Sierra Chart Engineering - Posts: 76349
If you want to use this new Sierra Chart order routing using TT, you would need to use AMP instead of Gain Capital. They definitely do support it, but not everyone there is going to know that.

If you do open a trading account with them, then at that point just fill out this form and we will handle the rest for you:
https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm

Not sure about the web-based trading because there are security enhancements we want to finish with first and also there is more work needed for it in regards to market data.
Sierra Chart Support - Engineering Level

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[2019-03-12 23:45:20]
Sierra Chart Engineering - Posts: 76349
do I still have to pay TT market data fee?
You do not have to pay this.
Sierra Chart Support - Engineering Level

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[2019-03-13 06:52:09]
nosast2 - Posts: 73
Are the routing fees also paid from the AMP account already or are you still in clarification with them?
Date Time Of Last Edit: 2019-03-13 06:52:19
[2019-03-13 07:11:23]
Sierra Chart Engineering - Posts: 76349
No not yet. That will come later on.
Sierra Chart Support - Engineering Level

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[2019-03-14 20:45:39]
Async - Posts: 19

And you would not want to use TT market data anyway. And on top of that it is something like $250 a month.

This seems not exactly correct. TT also supports CME non-professional bundle, and they don't charge additional $25 data fee based on number of symbols like SC.
[2019-03-14 23:52:52]
Sierra Chart Engineering - Posts: 76349
We were not exactly correct on the specific price but in general we are correct in regards to TT FIX market data pricing, which we are referring to. Refer to:

Per session solutions -- Pricing below is limited to (1) FIX session

Coalesced (100ms, 25 instruments) - $100 monthly
Coalesced (100ms, 250 instruments) - $300 monthly
Coalesced (100ms, 250+ instruments) - $1,000 monthly

Uncoalesced - monthly fees as above, plus TT Reserve and cross-connects or private connectivity required

Uncoalesced TT FIX Market Data with TT Reserve requires a minimum of a dedicated primary server per data centre at a fee of $2,000/ month. Failover to coalesced general population server pool is included at no additional charge.

So as you can see to actually match what you get with the Sierra Chart Exchange Data Feed, it is going to be 2000 USD a month! That is a basic fact in regards to TT FIX. And on top of that you would end up with inaccurate bid volume and ask volume.

And also we are going to have a new package price, which bundles market data from the CME and later other exchanges and there will not be any separate cost for the market data.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-03-14 23:53:53
[2019-03-14 23:55:01]
Sierra Chart Engineering - Posts: 76349
We currently have 3 users on the service, and we can say that order latency to the TT FIX server is under 1 millisecond. We are going to be setting up a server in the Aurora data center co-located with the CME and we should be able to achieve latency to the CME of under 1 millisecond. But that still remains to be verified.
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Date Time Of Last Edit: 2019-03-14 23:55:44
[2019-03-18 14:57:14]
User450179 - Posts: 59
We don't understand the question. How would the data be disseminated? For what purpose? And to who? The orders are routed through TT and to the exchange . It is concerning to us that you are also questioning our integrity and the integrity of TT here. Besides it doesn't even make any sense. The order has to go to the exchange and go there as rapidly as possible. We do not know of any other possibility of how to do this.

When we tell you the price, that is the price. $0.10 per contract per side. TT is not going to do anything related to your questions either, for all of the same reasons.

TT is required by the bylaws of the CFTC to let me know about the exact audit trail of my orders. just an fyi since it is their
pipe we are using to globex. they maintain the records for 5 years.

First and foremost you understood the question because you stated that you were concerned that I was questioning your integrity. I pay you monthly because you have a great product and GREAT INTEGRITY and you have always been above board. I love your product and whoever you are THANK YOU.
I have traded for over 20 years from prop firms to brokering and in business when it comes to my money and my business I will question anything that I want to know just as i am sure you do or would in the same circumstance. This is a new product you are offering and I had a question. I appreciate your answer and It would have been a great opportunity for you guys to say "of course not" we would never do that and if we did we would let you know ahead of time.
I appreciate that you guys have put this together for us and I am looking forward to getting on board with it.
Have a terrific day
[2019-03-19 00:00:24]
User269843 - Posts: 1
So is Rithmic finished as a byproduct of this new configuration?
It is a brilliant approach - but all of these firms that you sign up to get funded (TopStep, Earn 2 Trade, etc..) use Rithmic
I'm currently funded with E2T - should I make preparations to migrate to a different platform?
Please advise
Thnx
[2019-03-20 23:17:28]
User76183 - Posts: 15
Have you guys already negotiated with AMP about charging from Trading account,not from SC-account?
I was interested in transferring to your routing sys, but AMP staff didn’t know anything about it!!!
I’m talking about AMP with CQG
Date Time Of Last Edit: 2019-03-20 23:18:36
[2019-03-21 00:59:45]
Sierra Chart Engineering - Posts: 76349
Post #49 response:

As we reread your post #37, we want to know who would pay for the order flow and what the purpose would be? This is what puzzles us. Has there ever been any known case of something like this and what was the objective.

If the question is somehow the order would be handled by a different clearing firm which is somehow trying to take advantage of it for an unknown reason, inherently that would make no sense because then the order does not even show up in your account. It would go to a different firm. So it would be incredibly obvious something has gone wrong with a single order. You would not even see the PL related to the order on your statement at the end of the day. So that raises an immediate question.

If the question is about selling the order fill data to someone, who would care about that? Maybe it's good that we don't even have any knowledge about such a thing because honestly we do not.

I appreciate that you guys have put this together for us and I am looking forward to getting on board with it.
That's good to know.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-03-21 01:00:08
[2019-03-21 01:02:46]
Sierra Chart Engineering - Posts: 76349
Post #50 response:

Rithmic will always still be supported and for unknown reasons they can provide CME market data for those who do not have known funded trading accounts even though this is inconsistent with CME rules and the CME has told us the rules. And by the way they are the only ones who are doing this so that raises a question as to how they can accomplish this. CQG does not do this. TT does not do this. And CTS can only do this with Top Step Trader because Top Step Trader has an old agreement with the CME in this regard. And we are not going to be able to do this either once we become a CME vendor other than for Top step Trader since they have this old agreement with the CME. The rules are quite clear.

So there really is not an alternative in the case of Earn 2 Trade. There will be in the case of Top Step Trader once we become a direct CME vendor which is still in progress.

We heard today that the CME complimented us on our application. They thought it was well done. So that is nice to know.
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Date Time Of Last Edit: 2019-03-21 01:32:09
[2019-03-21 01:04:00]
Sierra Chart Engineering - Posts: 76349
Have you guys already negotiated with AMP about charging from Trading account,not from SC-account?
I was interested in transferring to your routing sys, but AMP staff didn’t know anything about it!!!
I’m talking about AMP with CQG
We have not yet contacted them about this because we want to wait until we have a new package that includes the data feed and the order routing in one. At that time we will have a more complete logical package offer to the different clearing firms. This is still going to be about 2 to 3 months away.
Sierra Chart Support - Engineering Level

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[2019-03-21 01:55:19]
User379468 - Posts: 167
We have not yet contacted them about this because we want to wait until we have a new package that includes the data feed and the order routing in one. At that time we will have a more complete logical package offer to the different clearing firms. This is still going to be about 2 to 3 months away.

Consider including the Sierracharts direct account in the package offer, all billed from the trading account.

Also consider if Amp will subsidize the price of the Sierracharts direct account in this package, considering they currently provide Sierrachart accounts.

Both of these will make this option more attractive and practical for your users.
[2019-03-21 02:19:36]
Sierra Chart Engineering - Posts: 76349
Would it help if we implement automatic billing to a payment card? Why would you want to pay from your trading account? We just want to understand the reasons for this. Brokers really do not want to act as payment processors.

There is a reason, why they do pay for Sierra Chart but that type of relationship has its problems as well. And the reason, has to do is they want you to maintain an account with them with money in it.


We know that it has been said here, that in cases where there is someone trading someone else's account that the fees have to be deducted from that account so that is understood but in the case where you are trading your own account we want to understand why.

We don't want to get involved in this subsidizing stuff. These relationships really are not good and we are cleaning these up. We are just going to offer good consistent low prices for everybody.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-03-21 02:19:59
[2019-03-21 02:42:06]
User379468 - Posts: 167
Other reasons include time, convenience, costs, and taxes/bottom line net profitability.

Software package, datafeed, exchange data fees, routing fees, especially with high volume all add up to significant amounts. Deducting all together from trading account cleans it up for the user, is easy and efficient and time saving, and automatically consolidates expenses and reduces gross profits and tax burden on profits.
Date Time Of Last Edit: 2019-03-21 03:26:47
[2019-03-21 02:56:45]
User19165 - Posts: 214
Would it help if we implement automatic billing to a payment card?

I do not think its necessary (for me) to have Sierra fees taken out of my trading account. I would prefer just directly paying through my credit card rather than pre-loading credit into an account of yours.
[2019-03-21 03:03:41]
User76183 - Posts: 15
So, as I understood correctly,now it’s too early to take SC’s routing sys. When everything will be done and 100% clear for us....
Date Time Of Last Edit: 2019-03-21 03:04:22
[2019-03-21 04:11:11]
Sierra Chart Engineering - Posts: 76349
It is not too early. It is ready and available. When we say is in its early stage, we are just talking about things like web-based trading not yet available, making available a single package that bundles the data. We have to finish with certification for spreads and options.

But if it has what you need now, then we do recommend using it. It is fully operational and available and stable.

The other upcoming item related to this is us setting up another server in the Aurora data center.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-03-21 05:53:29
[2019-03-21 11:48:56]
User796776 - Posts: 84
The Supported Data and Trading Services page (https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php) states:

The service documented on this page is now available as of February 22, 2019. Although it has a limitation where trading of futures spreads and options has not yet been certified. Only outright futures have been certified. Certification for spreads and options is expected to be within a few weeks.

It has been 4 weeks since this update, would you provide an update on the options certification progress?

Thank you
[2019-03-21 21:17:03]
User379468 - Posts: 167
1, One of the advantages of the competing services like CQG, CTS, etc is that they do have great mobile apps. Will there be such a good solution that works for a mobile app with alerts, charts, order execution, trades, orders, and positions view?

2. In case of issues with a trade, order, position, and with order routing, who will support these things/how?
[2019-03-22 02:23:57]
Kiwi - Posts: 268
I trade some Fx but primarily HKFE based futures contracts so latency to the Hong Kong exchange is important to me.

I'm looking at opening an account with AMP Futures (in addition to my current IB account).

Currently my orders go from my PC through an Australian Internet Router over a direct link to Hong Kong to the IB Server in HK & thus to the exchange.

Will the connection to the HK exchange via AMP/Sierra be as direct as that or do I need to add another 100-200ms for a loop through the US?

If AMP/Sierra isn't direct from Aus --> HK, do you have any recommendations?


Edit: just read the post saying APAC was a possible future only.
Date Time Of Last Edit: 2019-03-22 04:30:51
[2019-03-22 09:03:48]
Sierra Chart Engineering - Posts: 76349
In regards to post #61, that has been moved to a lower priority because we have other higher priorities that we have to work on. We will get to it as soon as possible.

1, One of the advantages of the competing services like CQG, CTS, etc is that they do have great mobile apps. Will there be such a good solution that works for a mobile app with alerts, charts, order execution, trades, orders, and positions view?
Yes this is being worked on. But it will be just trading only. No charts. Longer-term though we do expect something like that for charting though. But maybe not this year.


2. In case of issues with a trade, order, position, and with order routing, who will support these things/how?
In the same way it is handled now. Contact your broker or clearing firm as necessary. They have full access to your account. This order routing functionality does not change the way this is handled. If there is a problem with order routing, depending upon the nature of the issue you may need to ask us about it. But the usual scenario would be something like an order gets rejected due to your account configuration and that is something your broker would handle.
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Date Time Of Last Edit: 2019-03-22 09:05:49
[2019-03-22 16:11:11]
archymede - Posts: 10
Regarding post #56,

Does that mean that all the fees would be taken from the Sierra Chart balance (exchange data fees, number of symbols requested and 0.1$ per side per contract) ?

On the website it's written that there's a need of at least a balance of 25$ on the account to be able to use the routing service. Is this amount the minimum required at any time ? What happens if we, for example, forget to fund the account balance which has only 0.1$ remaining on it after x trades (0.1$ is enough to open a trade but not to close it...) ?

I was planning to use this service that I really find great, but having to pay everything from the Sierra account, or even from a credit card, instead of from a trading account is making me thinking twice if not more for various reasons mentioned in the post #57 and the ones below:

1. Deducting the expenses will need more justifications to be fiscally accepted,

2. There might be a legal issue, at least in my european country, because if one wants to deduct these expenses, the fiscal services would then legally consider the transactions out of law. That because the act of funding the Sierra Chart account is considered as a purchase of direct services and therefore subject to VAT, which in such case wouldn't have been declared nor paid by the user. This can certainly mean extra expenses and a possible need to pay back the VAT (extra 20+% expenses, which wouldn't be the case if taken from a trading account).

3. Paying from a credit card or adding money to the Sierra chart account all the time leds, at least for me, to quite expensive fees due to currency conversions (3% per transaction at least) and so, here again, extra expenses that are unfortunately not welcomed since everything adds up very quickly.

I understand that "brokers really do not want to act as payment processors" but isn't that already the case when using cqg, rithmic, cts just to mention a few ?

I really wish that it would be the same as using competitors solutions where everything is directly paid from a trading account, or at least that we could monthly fund the Sierra chart account directly from a trading account so as to tackle those difficulties. Is there at least anything being considered regarding that ?
[2019-03-22 17:34:03]
Async - Posts: 19
AMP is the worst, why people are so obsessed with them
[2019-03-22 17:38:32]
Async - Posts: 19
Is it possible to have a headless version of SierraChart? It would be beneficial for deploying an auto trading on linux vps. I don't see why the 1ms latency from SC server to exchange is so important for click trading, since the most of latency (probably > 10ms) is from SC on user's computer to SC server.
[2019-03-22 17:51:53]
Async - Posts: 19
Would there be options chains in the coming web platform? Thanks.
[2019-03-22 17:52:52]
Sierra Chart Engineering - Posts: 76349
In regards to post #67, regarding fees, can you tell us who your clearing firm is. And if you pay in euro using the Dalpay option you can avoid currency conversion and transaction fees.

In regards to post #69 the closest that is available is:
https://www.sierrachart.com/index.php?page=doc/DisablingUserInterfaceToEliminateGraphicsLoad.php
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[2019-03-22 18:33:17]
archymede - Posts: 10
Regarding post #71, the clearing firm would be dorman.
Thank you for mentioning dalpay, didn't notice it was there the last time I paid. I will still need to check the difference in rates compared to the ECB daily fixed one that are used by banks for confirmation.
[2019-03-27 20:59:21]
JanS - Posts: 46
You write that with TT and this new routing service, we would get "Trouble-free and properly managed server-side bracket orders."

If I submit a stop and a limit order for a position on CME Globex, then this incurs additional margin. I can only have one order at the exchange which is in the opposite direction of my current position that does not incur additional margin. A second order would.

So does server-side here mean that these bracket orders would not be sent to the exchange unless the price triggers one of them? It may be a general question about server-side bracket orders, but it's in particular regarding your new order routing service where these are supposed to work really well.
[2019-03-28 10:39:48]
Sierra Chart Engineering - Posts: 76349
In response to post #65, you would be using CQG in this case if you go with AMP. Where the server is in that case we do not know.

"Trouble-free and properly managed server-side bracket orders."
That statement is not in regards to margin.

The way this works when using server-side bracket orders with this order routing service, is when the parent order fills both the target and stop orders are sent to the exchange at that time. And we are not sure how TT would do the margin or position calculations in that case.

We could use the TT server-side OCO and we are contemplating that but it is not something we have implemented and we do not know what consequences there would be of using it.
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Date Time Of Last Edit: 2019-03-28 10:40:25
[2019-03-28 20:32:52]
Sierra Chart Engineering - Posts: 76349
We have removed the requirement that there is at least a 25 USD balance when using the new SC order routing service to cover the cost of the fees, to be able to connect. If your balance is low or goes negative, you get an email notice to add more credit.

If your Sierra Chart services balance goes negative we will contact you about that.

So access to the service always be maintained.
Sierra Chart Support - Engineering Level

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[2019-03-29 04:08:13]
45ch24 - Posts: 5
Hello, is it possible to use this order routing service while using an alternative data feed instead of the SC data feed?

Is the pricing structure the same for an 'order routing service only' option?
[2019-03-29 05:13:01]
Sierra Chart Engineering - Posts: 76349
Yes you would need to provide your own data through a DTC compatible server or through another instance of Sierra Chart connected to another service for data. Refer to the instructions here for this:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart

The pricing would be the same.
Sierra Chart Support - Engineering Level

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[2019-03-29 05:54:16]
45ch24 - Posts: 5
Are all the current users of this service using Dorman/Stage 5 as a broker?

That's the only clearing firm/brokerage that has approved this service for now?
[2019-03-29 06:01:24]
45ch24 - Posts: 5
Also, based on what you've said here:

https://www.sierrachart.com/SupportBoard.php?ThreadID=36695

It sounds like you have set up your own FIX adapter with TT and are using the TT Rest APIs for position management.

Correct?
[2019-03-29 07:08:19]
Sierra Chart Engineering - Posts: 76349
Our futures trading evaluator service or trade simulation service is completely unrelated to TT. It does not utilize TT in any way. Positions and balance tracking is fully managed by Sierra Chart.

There would be no reason to utilize anything they offer in this regard. What we are able to develop is absolutely superior, customizable and completely rocksolid.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-03-29 07:10:07
[2019-03-29 07:11:27]
Sierra Chart Engineering - Posts: 76349
The firms utilizing the service are AMP, Dorman, Marex, potentially GH Financials. And hopefully ADM soon but they are just moving slowly on this.
Sierra Chart Support - Engineering Level

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[2019-03-29 07:36:04]
45ch24 - Posts: 5
So do you manually collect and analyze the fix messages on the server side based on the price, side and quantity to calculate positions or do you call the TT Rest-API and then send that information to customers? It sounds like you were referring to the latter in the other thread.
[2019-03-29 07:41:41]
Async - Posts: 19
From the documentation:

This service supports live trading only. There is a separate service for simulated trading which will be documented soon.

Is the simulated trading working now or not? The simulation mode has been there for a while by turning on in the menu "Trade >> Trade Simulation Mode On". Is it the same simulated trading as mentioned in the documentation?
[2019-03-29 09:42:44]
Sierra Chart Engineering - Posts: 76349
Yes there is this service now available:
https://www.sierrachart.com/index.php?page=doc/SimulatedFuturesTradingService.php



You can also use Trade >> Trade Simulation Mode.
Sierra Chart Support - Engineering Level

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[2019-03-29 09:43:42]
Sierra Chart Engineering - Posts: 76349
So do you manually collect and analyze the fix messages on the server side based on the price, side and quantity to calculate positions or do you call the TT Rest-API and then send that information to customers? It sounds like you were referring to the latter in the other thread.
Initially the Positions are pulled from the TT REST API and updated from the order fills from execution reports while connected to the FIX server.
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Date Time Of Last Edit: 2019-03-29 09:43:58
[2019-03-29 09:50:42]
45ch24 - Posts: 5
So every time you restart the program the positions come from the TT REST API, but for live execution following the start of that instance the software makes its own internal calculations, correct?
Date Time Of Last Edit: 2019-03-29 09:52:29
[2019-03-29 10:14:57]
Sierra Chart Engineering - Posts: 76349
It is upon a connection to the FIX server is when the Positions are pulled from the REST API. Otherwise, correct.
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[2019-03-30 22:39:20]
User257019 - Posts: 23
Great job, I really like the idea of having SC + Data feed + routing all in one.
My apologies if asking something silly. If I go for AMP, does this mean that using your service will be $0.1 for routing and it will replace the $0.1 of CQG trade route with AMP?
https://portal.ampclearing.com/account/commissionquote.aspx

Is there any other saving I´m missing? (monetary speaking only in this case). Having the OCO and brakets server orders is awesome; more to someone trading from Europe.
[2019-03-31 02:12:25]
Sierra Chart Engineering - Posts: 76349
If I go for AMP, does this mean that using your service will be $0.1 for routing and it will replace the $0.1 of CQG trade route with AMP?
Yes this is correct.

At this time, the data feed is separately paid for:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php

Later on it will become part of a new package we will offer to work with this order routing service.
Sierra Chart Support - Engineering Level

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[2019-03-31 06:54:27]
Sierra Chart Engineering - Posts: 76349
One thing mentioned previously that has now been added in version 1892 is the command Edit >>Translate Symbols to Current Service which will translate all of the futures contract symbols in Chartbook's and Quote Boards, which are currently open, to match the symbols required for the current service.

Currently this is implemented for the SC Order Routing Service. So you can instantly update your symbols to work with this service.
Sierra Chart Support - Engineering Level

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[2019-03-31 23:23:39]
User753428 - Posts: 59
what's the latency for HKEX order routing like with this service? TT has colocated DirectAccesss via SDNet/2 to HKEX but does SC's futures routing service take advantage of this?

is it possible to use this service just for routing? i live in Asia and the hkex feed from barchart that you guys offer has higher latency than the hkex feed i get directly from CQG via AMP since I'm automatically connected to CQG's Singapore data center when using CQG datafeed.
[2019-04-01 01:44:29]
Sierra Chart Engineering - Posts: 76349
what's the latency for HKEX order routing like with this service? TT has colocated DirectAccesss via SDNet/2 to HKEX but does SC's futures routing service take advantage of this?
At this time because our servers are in Chicago, you will not be able to take advantage of low latency for the Hong Kong exchange. That will come later when we have a server in the Asia-Pacific area.

is it possible to use this service just for routing? i live in Asia and the hkex feed from barchart that you guys offer has higher latency than the hkex feed i get directly from CQG via AMP since I'm automatically connected to CQG's Singapore data center when using CQG datafeed
Yes, here is the relevant documentation:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart
Sierra Chart Support - Engineering Level

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[2019-04-01 02:59:33]
Acro - Posts: 325
Is there any timeframe for the Asia Pacific server and will we able to connect to that as an intermediate point to Chicago if we wish to trade CME products - ie for those of us located in Asia Pacific ?
[2019-04-01 16:45:26]
Sierra Chart Engineering - Posts: 76349
Is there any timeframe for the Asia Pacific server and will we able to connect to that as an intermediate point to Chicago if we wish to trade CME products - ie for those of us located in Asia Pacific ?
No timeframe yet but we are looking into this.

You will be able to choose whatever server you want that we have available but all order routing would go to that one particular server. But you could always run different instances of Sierra Chart connected to different servers.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-04-01 16:46:10
[2019-04-01 17:21:38]
User657944 - Posts: 173
I read most of the posts and answers so I have the following questions for you:
1) You are speaking about milliseconds, micro etc but since I'm based on Europe and I have a network latency to chicago that is about 120ms how can this benefit my trading trading activity?
2) Do you have any plan to set a server in Europe? I work mainly on Eurex and right now I'm using Infinity ATchart to get Sierra charts (i.e also chicago based), so I would like to understand if and how much this new service could benefits my trading activity, considering that in any case it's introduncing additional transaction cost.
thx
[2019-04-01 17:36:49]
Sierra Chart Engineering - Posts: 76349
1, 2. We will be setting up a server in Germany for EUREX order routing.

Not sure you would have any additional transaction costs depending on your broker.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-04-01 17:37:13
[2019-04-01 18:15:03]
User657944 - Posts: 173
Thx a lot keep us informed about the deployment of the EU server so then I can check evaluate the service
Regards
Alberto
[2019-04-02 17:34:23]
JanS - Posts: 46
Referring to responses #2 and #3, why exactly could this routing service never be used for Interactive Brokers? It is not possible that IB does the clearing and charges their commission but TT does the order routing?
Date Time Of Last Edit: 2019-04-02 17:35:28
[2019-04-02 17:41:59]
Sierra Chart Engineering - Posts: 76349
This is not possible. There is no connection between Interactive Brokers and TT.
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Date Time Of Last Edit: 2019-04-02 17:42:06
[2019-04-04 03:21:17]
Sierra Chart Engineering - Posts: 76349
We have set up an order routing server in Germany for this service with connectivity to the TT Frankfurt server. Support for this will be in the next release of Sierra Chart coming out in a couple of days (Server 3). We will put together a table indicating the location of each server.

This is only for order routing. EUREX market data will still pass through Chicago. For us to obtain data direct from the EUREX out of Frankfurt is a lot more expensive. So market data will not originate from there. We will have to reevaluate based on the level of demand and the number of customers.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-04-06 19:38:38
[2019-04-04 11:54:39]
User257019 - Posts: 23
I like everything I read here. It would be great to get data from Europe, but I understand it will be possible depending on the number of users in the future.

I have three questions:
1. I will use limit orders manually mostly, so as you will support server side orders, would I be impacted in any way of getting the data from Chicago with latency?
I don´t really know how this works, to be honest. I mean, I don´t care about 120ms in receiving the real-time data, as long as the order is the one placed in real-time.

2. Do you guys have any experience on European brokers where you are already working with them with TT that I can review? any suggestions?

3. Will you deploy a secondary European server for redundancy? it would be great if when you are going to select the server you want to connect you could see how many users are using it, so you can choose the one with less number and thus it will be easier to load-balance.

Thanks!
Date Time Of Last Edit: 2019-04-04 11:55:16
[2019-04-04 16:07:59]
User657944 - Posts: 173
Answering post 70510

Well it is strange what you say about the cost in Frankfurt vs US connectivity but it could be possible,anyway the best way to have a real benefits of this TT routing will be as follows:
1) Data and routing servers in Frankfurt from sierra
2) From us as users Find a TT/sierra certified Broker but with more or less the cost of the US brokers (and this will be quite difficult)
Just to give you an idea I have a network latency (that friendly speaking is the biggest problem) of 120ms to Chicago and 17ms to Frankfurt from Milan. So then we have to add to this the latency of the PC,your server and the order routing serves of TT, but these last latency are peanuts vs. to the networks if they are all Frankfurt based.
So that's why the key point is to have a Sierra access in Europe
My 2 cents
[2019-04-05 01:59:45]
User76183 - Posts: 15
Yes, routing in different locations is needed 100%.
In my case- Hong Kong or Singapore
[2019-04-05 12:11:17]
User350666 - Posts: 17
Dear Support,

Can you please confirm that this new service already works with/supported by Berkeley Futures?

Also please let me know if UK Futures trading (ICE EU) is supported through this connection and if spread trading is supported using the SC Realtime Exchange data?

Thank you.
Date Time Of Last Edit: 2019-04-05 12:17:04
[2019-04-05 17:08:15]
Sierra Chart Engineering - Posts: 76349
Is Berkeley Futures the clearing firm or the introducing broker?


Also please let me know if UK Futures trading (ICE EU) is supported through this connection and if spread trading is supported using the SC Realtime Exchange data?
Yes ICE Europe is supported. But there is a limitation where ICE Europe spreads cannot be traded due to us not being able to easily map the SC Exchange Data Feed symbols to the TT symbols.

All of the CME spreads and options can be traded but we still have to complete the conformance for those with TT. We will try to get to that this coming week.

In regards to a Singapore server, we will be setting that up as soon as we can.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-04-05 17:09:00
[2019-04-05 19:23:23]
Sierra Chart Engineering - Posts: 76349
We just noticed these questions now:



1. I will use limit orders manually mostly, so as you will support server side orders, would I be impacted in any way of getting the data from Chicago with latency?
Not with order routing.

I don´t really know how this works, to be honest. I mean, I don´t care about 120ms in receiving the real-time data, as long as the order is the one placed in real-time.
Okay. The order will be routed within milliseconds.

2. Do you guys have any experience on European brokers where you are already working with them with TT that I can review? any suggestions?
Check with Marex.


3. Will you deploy a secondary European server for redundancy? it would be great if when you are going to select the server you want to connect you could see how many users are using it, so you can choose the one with less number and thus it will be easier to load-balance.
No not now. There will not be enough usage to justify that. And in the latest version of Sierra Chart coming out later today you can choose a primary and backup server. The uptime of the server is very high. And load for order routing is not a concern. There can be a thousand users connected to a server without a problem. And there would be nowhere near that anytime soon. We would expect the number of users on the server to be under 10 for the time being.
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Date Time Of Last Edit: 2019-04-05 19:24:17
[2019-04-06 02:11:48]
Sierra Chart Engineering - Posts: 76349
Version 1896 now allows you to specify a primary server and a backup server when using the SC Order Routing Service. The server definitions are currently as follows:

Server1: Currently Cermak Equinix data center in Chicago, US
Server2: Currently Cermak Equinix data center in Chicago, US
Server3: Falkenstein, Germany

Server 1 is going to be changed to CME Aurora data center within the next 45 days we expect.
Sierra Chart Support - Engineering Level

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[2019-04-06 19:39:44]
Sierra Chart Engineering - Posts: 76349
We need to correct what we said in regards to EUREX data out of Frankfurt. This is the correction:

For us to obtain data direct from the EUREX out of Frankfurt is a lot more expensive. So market data will not originate from there. We will have to reevaluate based on the level of demand and the number of customers.

We are going to be working with the raw EUREX feed, but it comes through another provider who is able to provide a more reasonable cost. Otherwise, we would be losing money. And a lot.

However, now we have a server in Germany for order routing. This is available now.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-04-06 19:40:44
[2019-04-07 04:00:25]
User753428 - Posts: 59
i assume obtaining low-latency market data directly from the Asian exchanges like hkex, sgx, jpx, and asx is too cost-prohibitive for SC.

1) but since the new SC order routing service is based on TT routing and TT already has access to the co-location racks at all of hkex, sgx, jpx, and asx exchanges, is this something SC's order routing service can leverage at little to no additional cost?

2) and how do clearing firm risk management checks fit into the order route? so for example, if i live in Japan and I use AMP for clearing and select your future Singapore Server for this order routing service, would it look like this for example?

japan (place order to buy 1 hangseng contract) -> SC singapore server (receive order) -> Chicago (margin check by AMP clearing) -> SC singapore server (send order to TT) -> TT co-located server@HKEX (order is executed)


or is it:

japan (place order to buy 1 hangseng contract) -> SC singapore server (receive order + perform margin check accd to clearing firm specifications) -> TT co-located server@HKEX (order is executed)?
[2019-04-07 04:10:20]
Sierra Chart Engineering - Posts: 76349
1. No, there still is a very substantial cost. And this is one reason why we have said, that it is best that most users are concentrated on to this particular service with us receiving the payments for data feeds, and earning a little extra on order routing fees, so there is sufficient funds to pay for all of these market data connections. This is our longer-term intention. So we hope there will be progress made over time with with providing low latency market data from other exchanges.

2. None of the above. Do you really think clearing firms are going to put their reliance on us for risk management while at the same time using TT for order routing? Order routing and risk management is handled by TT with oversight continuously by clearing firms. They should not even put their reliance on TT either. They can get into trouble with that. While we do not have inside knowledge of how clearing firms operate with risk, we have heard enough to understand, that this is closely monitored by them.

While we certainly develop quality software, and do plan on releasing risk management functionality for live trading at some point, this is not how it works.


All margin checks are performed by TT. And most likely the clearing firm would just simply utilize order quantity and position checks and do no account balance check. The margin and account balance checks may just be manually monitored by the clearing firm.
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Date Time Of Last Edit: 2019-04-08 04:57:01
[2019-04-07 04:19:37]
Acro - Posts: 325
One of the issues that faces non USA based traders with using this service instead of someone like Interactive Brokers is the exchange rate problem faced when getting funds into US brokers.
Whenever I deposit or withdraw funds from a US broker I have had to experience retail US exchange rates, which are quite horrendous and far removed from the true exchange rates or even the rates offered by specialist companies such as OFX.

If this issue was addressed in some way, ie a mechanism for us to fund the account at a real exchange rate, then I for one would certainly be less reluctant to move over from Interactive Brokers
[2019-04-07 04:30:52]
Sierra Chart Engineering - Posts: 76349
You do not have to use a US broker. There are plenty of non-US firms that use TT. You can find the list here:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions

You could look at using Macquarie. We are not going to say that Macquarie is better than Interactive Brokers. You probably are better off using Interactive Brokers. But Macquarie does support TT. So you really have to do your due diligence on them.

What markets did you want to trade? Did you want to trade any Australian markets? We could do a server in Australia if there is enough interest.

And regarding exchange rates, why not just simply do currency conversions separate from the broker at a site that does them fairly, then send the broker funds in the currency of the contracts being traded. For example USD or euro.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-04-07 04:35:26
[2019-04-07 04:35:13]
Acro - Posts: 325
Thanks.
I will contact Macquarie early this week.

I know a few other Australians that are certainly interested in the SC data feed now that you have moved to 200 levels.

Perhaps you could canvass interest but I will happily support that request

Re exchange rates, I tried that previously but brokers like AMP do not allow receipt or withdrawal of funds if not from an account in your own name so that rules out most intermediary FX services
Date Time Of Last Edit: 2019-04-07 04:36:25
[2019-04-07 04:36:30]
Sierra Chart Engineering - Posts: 76349
We can make the introduction to Macquarie for you. We know someone there. But once again we are not saying they might be a good choice. They are not going to have nearly the sophistication level of interactive Brokers when it comes to derivatives trading.
Sierra Chart Support - Engineering Level

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[2019-04-07 04:37:28]
Sierra Chart Engineering - Posts: 76349
Re exchange rates, I tried that previously but brokers like AMP do not allow receipt or withdrawal of funds if not from an account in your own name so that rules out most intermediary FX services
This is because of government required AML regulation. Very very unfortunate.
Sierra Chart Support - Engineering Level

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[2019-04-07 04:41:46]
User753428 - Posts: 59
Order routing and risk management is handled by TT with oversight continuously by clearing firms. They should not even put their reliance on TT either. They can get into trouble with that. While we do not have inside knowledge of how clearing firms operate with risk, we have heard enough to understand, that this is closely watched by real people continuously.

okay makes sense. i'm not technically knowledgeable with these things and just wasn't sure what the benefits of having a Singapore server was if the order signal has to travel back and forth between Singapore and US for risk checks anyway. but if all margin checks are done by TT like you wrote, then i assume this would not be the case and there would be an advantage to having a server in Asia.
[2019-04-07 19:22:34]
User13668 - Posts: 229
@Acro re post #111

Is it not possible for you to open in the same name as your AMP account a US$ and/or Euro$ account in your home country and then get AMP to just TT/wire US$ to your local country US$ account and then you do the conversion when and how you deem?

I am in NZ and have a banking relationship with HSBC. My main account is in NZ$ but I also have an A$ and US$ account with HSBC NZ in the same name.

To be clear though, I have not yet asked AMP to wire my trading profits in US$ to my US$ account based in NZ. Maybe they will refuse to do that when I ask, although I don't know what the reason would be as it is in my name ie the same as my AMP account.

Might be worth a question to AMP.
[2019-04-08 04:37:26]
Acro - Posts: 325
Re post #117, whilst I appreciate the feedback my thoughts are:

AMP wires cost USD30 and currency conversion is USD30.

Not sure on the fees of maintaining an HSBC account with multiple currencies.

Since you need to factor all fees into your P&L, you'd need to model in the HSBC monthly fees as well as the regularity of broker withdrawals/deposits and related transaction fees (both of AMP and your own bank) to keep a minimum balance with your broker to trade your required number of contracts at a safe margin. I have no desire to keep more than the minimum with a broker due to the horror stories that abound in the industry.

If you instead have an Interactive Brokers account where you deposit the funds locally there are no such fees.

That is my point
Date Time Of Last Edit: 2019-04-08 04:44:44
[2019-04-08 05:46:45]
Sierra Chart Engineering - Posts: 76349
Also check with ANZ. They have multicurrency accounts:

https://www.anz.co.nz/personal/migrants-travel-foreign-exchange/international-banking/foreign-currency-accounts/

This is for NZ. Not sure about Australia.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-04-09 06:15:55
[2019-04-08 10:25:34]
Futtrader - Posts: 71
Check out TransferWise Borderless for multi-currency set up.
[2019-04-08 12:44:46]
Futtrader - Posts: 71
One of the listed features of the new service is: "Ability to access trading accounts with different firms in a single instance of Sierra Chart."

Would having different trading accounts with different firms require more than one subscription to SierraChart's real time datafeed?
[2019-04-08 12:59:05]
Sierra Chart Engineering - Posts: 76349
No, you do not have to pay for more than one subscription.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2019-04-08 14:46:28]
User462086 - Posts: 53
Just talked to my broker about this. Unfortunately their clearing firm has not been happy with TT in the past. In this case, there's something about the direct connection between Sierra Chart and TT that bypasses the clearing firm's account controls. In an earlier message it was stated that AMP had also not been happy with TT, and yet they have signed on to this service. Can you comment on this so I could forward the reply to my broker? Many thanks.
[2019-04-08 15:14:21]
Sierra Chart Engineering - Posts: 76349
One thing we would say is that we do not see how the connection between Sierra Chart and TT which uses the TT FIX platform, would bypass the clearing firms account controls. This inherently does not make sense.

The reason why it would not bypass the clearing firms account controls is because a standard TT account is being used but it is just simply shared with the Sierra Chart FIX connection to TT for order routing. Whatever risk management is utilized on the TT side and also on the clearing firm side, remains the same. There simply is no possibility of any type of bypass. This must be a misunderstanding.

In regards to not being happy with TT, we assume this relates to TT risk management but as we understand, this has been improved upon on the TT side.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-04-08 15:21:12
[2019-04-08 16:03:56]
Futtrader - Posts: 71
Rather than posting which FCMs have the ability to authorize the new service can Sierra say which FCMs have, on a practical level, said "fine with us". In particular, I'm curious about Dorman and Ironbeam.
[2019-04-09 06:06:49]
Acro - Posts: 325
I'd second Futtrader's request.

It's a two stage due diligence for us customers.

1. Financial due diligence on the FCM
2. Due diligence to see whether this broker will enable smooth operation of this new routing service

I think Sierra should be able to help with the second
[2019-04-09 06:10:46]
Sierra Chart Engineering - Posts: 76349
The following firms currently have trading accounts on this new service:
Dorman
ADM
AMP
Marex

And it is being tested by GH Financials in the UAT environment which is now supported in the latest prerelease. This is not for live trading, it is only for testing. We have also added a backup server in another Chicago data center.

Iron Beam we do not think is utilizing TT at this time. If there is a significant level of interest, that can change but we do not see that, right now.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-04-09 06:14:06
[2019-04-11 00:02:53]
User19165 - Posts: 214
As mentioned by others here, if you are trading products in a non-local currency, IB will save you thousands a year just in the FX. Using my situation as an example:

With IB trading HKex products living New Zealand, I will get pnl in HKD and commission in HKD. The IB account is in NZD. I can transfer HKD -> NZD at a very low rate. I also pay no wire fee.

Compare that here with using other brokers. One is likely to get pnl in HKD, HKex fees in HKD. Commission in USD, and this order routing again in USD at a different location than ones brokerage. Then they want to charge for a wire to my account and in doing so, they just decimate you on the FX spread. Spreads for HKD -> NZD and also 2 extra spreads to pay your brokerage commissions and again to pay your order routing fees.

Don't get me wrong, I'd love to be gone from IB, but it would cost me several thousand a year just in this extra cost to do so.
[2019-04-11 01:01:47]
Acro - Posts: 325
I had a good look at transferwise and it deals with some of User19165's issues but not where the commission is taken in USD if that commission is not as competitive as IB.
Still, it deals with some of the issues as you can avoid deposit and withdrawal fees and you get a real exchange rate with a small commission.

The killer for me and several others will be if Sierra can install a local server in Australia and Macquarie provide a reasonably priced service for individuals, not just corporates.

I'll wait on these two items.
[2019-05-02 03:33:30]
fang+ - Posts: 2
I'm following up to see if anyone has tried setting this up with AMP futures. I see they offer the service pack 3 for free to their traders so it would be nice if they still honor that along with this new setup. If I call them ask for this new setup will they know what i'm talking about?
[2019-05-02 13:37:05]
Sierra Chart Engineering - Posts: 76349
Yes we do have several AMP customers using this new order routing service. You can use a direct Sierra Chart account or use Sierra Chart provided through AMP.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2019-05-11 17:58:06
[2019-05-11 18:03:10]
Sierra Chart Engineering - Posts: 76349
Some items we want to update users on regarding this new service:

1. Triple redundant order routing:
Triple redundancy with order routing. Version 1917 and higher. When one server is not available, there are two other available servers Sierra Chart will immediately connect to. Additionally, if there is any order rejection due to the server not having a connection to TT, which is very unlikely, this will also cause a reconnection to the next available server. TT also maintains full redundancy with backup servers in addition to their primary servers. Sierra Chart servers will automatically be directed to the TT backup server in the event that the TT primary server is not available.

For the recommended server configuration refer to the image at step 10 here:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions

2. A condition in which position quantity might not be accurate for a period of time:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#FAQ_IsThePositionReportingAccurate

When this does happen, it can under certain conditions, mess up the the Trades and Trade Statistics reporting which is using fills with an incorrect position quantity. However, you can always manually edit the quantity to resolve.

3. Sierra Chart provided through AMP can use this new service as well but you have to pay for order fills at this time directly through your Sierra Chart account balance and you also have to pay for the Sierra Chart Exchange Data Feed also through your Sierra Chart account balance which you have to fund through a credit or debit card or PayPal or bank wire transfer.

4. We now have a server set up in the CME Aurora data center and also another one in the Chicago Equinix data center. Order routing is under a millisecond when using the Aurora data center.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-11 18:09:22
[2019-05-25 14:04:22]
CB12310 - Posts: 95
Hello SCE,
For futures options data available with this new service, will it have to be requested one contract at a time, or is there a 'board' with all strikes (both call & put) available to stream to a Spreadsheet? I see on the docs page "For a particular given market, any contract month is fine since all option symbols will be returned", but I mean in the context of auto-trading where my scripts will be requesting data.

If there is a board, can you post a quick screenshot here?

If only available via ACSIL, which function should be used to get all strikes?


Lastly, on separate topic, in post #105 you stated "ICE Europe spreads cannot be traded due to[...]" - does this have ongoing research, or have you decided not to find a way to support this?
Date Time Of Last Edit: 2019-05-25 14:52:01
[2019-05-29 18:42:52]
Sierra Chart Engineering - Posts: 76349
If you want to set up a quote board for options you do need to do them individually but we will see about supporting an automatic list of options on a Quote Board later on. Eventually that will come but not sure when.


Lastly, on separate topic, in post #105 you stated "ICE Europe spreads cannot be traded due to[...]" - does this have ongoing research, or have you decided not to find a way to support this?
This will probably be technically possible, but it is not something we are going to get to anytime soon. It would doubtful we would have a chance this year.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-29 18:43:49
[2019-06-11 00:33:14]
nosast2 - Posts: 73
Any news regarding the billing of order routing through your AMP brokerage account?
[2019-06-12 21:21:09]
Sierra Chart Engineering - Posts: 76349
We did ask about this but AMP is not very fond of TT so this did not move forward as of yet.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-18 14:46:53]
User796776 - Posts: 84
I believe that futures options and spreads have been certified as the message was removed from the Supported Data and Trading Services >> Sierra Chart Futures Order Routing Service With Data page.

I am having an issue when opening a new trading dom with E4AM19 C2950.E4A.FUT_OPT.CME. The DOM window has a message stating "Symbol settings not found for current service" and the log contains:

SC Data - All Services | Received symbols for underlying request from server. Underlying: ES. Count: 4957 | 2019-06-18 10:19:53.343
E4AM19 C2950.E4A.FUT_OPT.CME #38 | Reloading chart. | 2019-06-18 10:21:12.995
E4AM19 C2950.E4A.FUT_OPT.CME #38 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-18 10:21:12.996
SC Futures Order Routing/Data | Starting real-time market data updates for: E4AM19 C2950.E4A.FUT_OPT.CME. ID: 52 | 2019-06-18 10:21:13.694
SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: E4AM19 C2950.E4A.FUT_OPT.CME | 2019-06-18 10:21:13.694
SC Futures Order Routing/Data | Requesting security definition data for: E4AM19 C2950.E4A.FUT_OPT.CME. ID: 52 | 2019-06-18 10:21:13.694
No historical data client is currently set to download historical Intraday data for E4AM19 C2950.E4A.FUT_OPT.CME. | 2019-06-18 10:21:13.694
Real-time Intraday chart data file updates started for E4AM19 C2950.E4A.FUT_OPT.CME | 2019-06-18 10:21:13.694
Intraday chart data file opened for E4AM19 C2950.E4A.FUT_OPT.CME | 2019-06-18 10:21:13.694
Requesting market depth updates for: E4AM19 C2950.E4A.FUT_OPT.CME if supported. | 2019-06-18 10:21:14.033
Separate subscription for market depth updates not supported. E4AM19 C2950.E4A.FUT_OPT.CME | 2019-06-18 10:21:14.033

Are there changes I need to make to support futures options and spreads?
[2019-06-18 15:13:08]
Sierra Chart Engineering - Posts: 76349
Actually we are finishing with the certification today but the certification does not even appear to be testing options, TT appears to have changed this, but we have done our own independent testing anyway a couple of weeks ago with CME options and spreads.

We will get this resolved after the close. We have to add the E4A option symbol support. This must be a new code.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-18 19:04:49]
User60271 - Posts: 43
Is it possible to cross-connect to the server located inside CME Aurora?

Can DTC clients(non-SC) connect directly to this service yet ?
[2019-06-18 19:50:01]
Sierra Chart Engineering - Posts: 76349
Is it possible to cross-connect to the server located inside CME Aurora?
Technically yes, but this is an idea we really have not given consideration to. We are also able to cross connect directly to TT but we do not do that because the cost is not justified at the moment based on the number of users.

Can DTC clients(non-SC) connect directly to this service yet ?
Not directly. Just only through the DTC server within Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-19 21:44:11]
User379468 - Posts: 167
Any updates, ETA, and price of the new TT order routing/SC data feed/SC package bundle, and on billing through Amp account?
[2019-06-20 18:51:46]
Sierra Chart Engineering - Posts: 76349
The new package which includes the CME data feed and Sierra Chart, is expected to be out July 1. We still have to work out the pricing.

and on billing through Amp account
Not sure about this yet.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-20 22:35:14]
User379468 - Posts: 167
Will there be a lower cost SC feed option for Amp users who get SC pkg 3 from Amp also?
[2019-06-21 03:41:21]
Sierra Chart Engineering - Posts: 76349
Yes there is going to be a completely new package.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-21 03:41:52
[2019-06-21 20:16:22]
tomas262 - Posts: 32
How to use SC order routing when using GAIN Capital, is there or will soon be any way?

I would love to use that with SC live data since I presume when trading EUREX DAX I can route orders from Czech Republic directly to Frankfurt instead of Prague -> USA Gain server -> Frankfurt as it is now ... :-)

Thanks
Date Time Of Last Edit: 2019-06-21 20:56:10
[2019-06-21 21:07:30]
Sierra Chart Engineering - Posts: 76349
Can you tell us who your introducing broker is? Or are you directly with Gain Capital.

And yes you can have orders routed into Frankfurt for the EUREX with the SC order routing service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-21 21:44:28]
User379468 - Posts: 167
and on billing through Amp account
Not sure about this yet.

Please try for this, you can see from all your user's requests, it's in the most demand for this new setup.
[2019-06-21 21:49:20]
tomas262 - Posts: 32
Can you tell us who your introducing broker is? Or are you directly with Gain Capital.

INTRODUCED BY: FuturesOnline
[2019-06-23 21:27:00]
Sierra Chart Engineering - Posts: 76349
We will speak again with AMP about per contract transaction fees being billed to users trading accounts.

In regards to post #148:
INTRODUCED BY: FuturesOnline
In your case, we think the easiest thing to do is to switch your account to AMP and tell them you want to use the Sierra Chart TT based order routing service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-26 14:30:27]
tesseract353 - Posts: 66
In regards to post #127:
The following firms currently have trading accounts on this new service:
Dorman
ADM
AMP
Marex

Phillip Capital can now be added to the list. However, they told me that even though they've reached their cap of 5,000 USD a month in TT MAP fees for the CME, that they're still going to charge everybody 100 USD a month for TT FIX order routing. They also told me that this fee will go down over time as they have more clients contributing to the cap.
[2019-06-26 14:35:12]
Sierra Chart Engineering - Posts: 76349
Thank you for the information. Also we have users from Advantage using this service (TT from their perspective).
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-26 14:35:50
[2019-06-26 14:39:43]
tesseract353 - Posts: 66
Does anyone know how much Dorman, ADM, AMP, Advantage Futures, or Marex charge for this connection?

I would ask them myself, but it took 31 days of back and forth with Phillip Capital for them to figure it out, and I don't want to repeat that with another firm.
Date Time Of Last Edit: 2019-06-26 14:41:55
[2019-06-26 14:52:17]
Sierra Chart Engineering - Posts: 76349
Dorman, ADM, AMP, Advantage Futures, do not charge anything extra. Although we are not sure about Marex.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-26 15:50:00]
CB12310 - Posts: 95
Is there a reference for the symbology/format of futures spreads with this new TT routing? Or is it same as before within Sierra Chart?
[2019-06-26 18:01:01]
Sierra Chart Engineering - Posts: 76349
It is fully supported to automatically get a list of those symbols. Follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#Symbols
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-27 15:54:19]
CB12310 - Posts: 95
Sorry, I should have been more specific: my trade account is not yet assigned, and I'm not ready to begin paying for this service quite yet. Can you provide one example fut spread symbol for this service, or may I get a brief trial to test it?
[2019-06-27 16:19:30]
Sierra Chart Engineering - Posts: 76349
CLQ19-CLV19.CL.FUT_SPREAD.NYMEX
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2019-07-17 01:30:52]
EvidenceAlpha - Posts: 23
This TT order routing can be used separatly from any futures market data, right ? No need to purchase exchange market data from my broker or Sierra anymore ? (I’m fine to use LMAX data for analysis)
I’m asking because for instance CQG brokers requires to rent exchange market data from them, even if you’d have SC exchange datafeed aside, otherwise execution is not assured.
Date Time Of Last Edit: 2019-07-17 01:54:50
[2019-07-17 02:43:21]
Sierra Chart Engineering - Posts: 76349
Yes. You would still get historical data and that will update every 30 minutes. So if that is fine, the answer is yes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2019-07-17 02:43:59
[2019-07-18 07:31:04]
Sierra Chart Engineering - Posts: 76349
We have now added in order routing server in Singapore with routing through the Trading Technologies Singapore infrastructure. This is Server 5 and it is supported in version 1952. It uses port 443.

This is a good server to use if you are in Asia or you want to trade the Hong Kong futures markets.

The Sierra Chart order routing service does support Hong Kong futures and we also provide a market data feed for Hong Kong futures as well. This data feed will be available to all customers including those in Hong Kong effective August 1. It is available now to everyone outside of Hong Kong and China but within Hong Kong and China, it has only been made available to a particular trading educator but that arrangement ends August 1.

We did have one user who was interested in trading Hong Kong futures using the TT order routing connection and they were making inquiries with different clearing firms. And there was some concern as to the reliability of TT's Hong Kong futures exchange connection and whether the different firms were supporting it. Sierra Chart is connecting directly to TT's infrastructure and there is no dependency on any TT systems that the clearing firm may have. So as long as the clearing firm supports TT and the Hong Kong futures exchange, then you can trade the Hong Kong futures exchange through this order routing connection with that firm.

And we also hope to get out in August, our web-based trading page. The hold up on this, is security. We need to make sure we have the best security in place. The trading webpage will have to be something that you need to request us to make available to you if you are using this order routing service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-18 07:33:44
[2019-07-21 01:19:05]
User379468 - Posts: 167
We will speak again with AMP about per contract transaction fees being billed to users trading accounts.

Any update on billing the feed cost and routing fees from trading account?
[2019-07-21 01:37:45]
Sierra Chart Engineering - Posts: 76349
Yes this will all be put into place with AMP. We hope to have that ready August 1.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-21 01:38:00
[2019-07-22 16:00:57]
User379468 - Posts: 167
And we also hope to get out in August, our web-based trading page.

Can this be formatted to work well on mobile devices?

Also what are the details to access the native TT mobile apps with this setup, is it $50/mo extra just for that access to manage orders also?
[2019-07-22 17:11:08]
Sierra Chart Engineering - Posts: 76349
Can this be formatted to work well on mobile devices?
Yes we will make sure that is the case.

Also what are the details to access the native TT mobile apps with this setup, is it $50/mo extra just for that access to manage orders also?
You need to contact your broker about all of this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-22 17:11:22
[2019-07-25 02:28:59]
User19165 - Posts: 214
In post #160, Sierra staff are possibly talking about me.

Yesterday I contacted RCG and Phillips again and cut and paste what Staff wrote:
"Sierra Chart is connecting directly to TT's infrastructure and there is no dependency on any TT systems that the clearing firm may have. So as long as the clearing firm supports TT and the Hong Kong futures exchange, then you can trade the Hong Kong futures exchange through this order routing connection with that firm."

Both of these brokers have responded back to me today saying in both cases that it is not possible through their brokerage.
"My apologies. We do offer this connection. However, we can only connect you to the CME, ICE and CFE through the TT API connection. So, we currently cannot connect you to HKEX using that connection."

"TT does not support HKFE. Are you open to a different platform, we can offer CQG for that product?"

It feels like we have Sierra staff saying this is possible but then the broker saying it is not. Can I ask that Sierra staff communicate with them directly and confirm if it is possible?

I want to trial this service, but I don't want to commit to the task of opening a new account if its not going to work...

Many thanks in advance.
[2019-07-25 04:57:23]
Sierra Chart Engineering - Posts: 76349
We had a look at our communication with TT in this regard. And they said that GH Financials and RJO do support the Hong Kong futures exchange through TT. They did not mention Philips or RCG.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-25 05:21:51
[2019-07-25 05:10:55]
User19165 - Posts: 214
Sorry I'm confused there. You said TT do support RCG with HKFE, but then you also say they did not mention RCG?

Both RCG and Phillips are in your list for clearing firms, both also allow access to HKFE. From what I read in your post #160, this sounds like it should be enough to assure this service would work?

Again, I'd love to use this service but no one is giving me a certain and definitive answer. I need certainty before going through the effort and costs to open another brokerage account.
[2019-07-25 05:22:14]
Sierra Chart Engineering - Posts: 76349
Sorry that was a typing mistake of ours. They said RJO supports HKFE.

Not every clearing firm is going to support the HKFE through TT. So could you check with RJO and GH Financials.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-25 05:23:36
[2019-07-28 22:39:18]
CB12310 - Posts: 95
Is there (or will there be) an ACSIL function for use with this TT routing service which queries for margin requirements for an order?
[2019-07-29 01:47:27]
Sierra Chart Engineering - Posts: 76349
We could only do that in the case of the Simulated Futures Trading service:
https://www.sierrachart.com/index.php?page=doc/SimulatedFuturesTradingService.php

The margin requirements are known for that service.

Not TT order routing because the margin calculations would be handled by TT. And the clearing firm may set position limits instead.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-29 01:47:52
[2019-08-01 13:24:36]
SantiagoTrader - Posts: 11
What is the process to get TT clearing fees paid through my Dorman Trading/Stage5 account? It would be great to have this fee already calculated in my daily/monthly P/L statements.
[2019-08-01 13:48:16]
Sierra Chart Engineering - Posts: 76349
That is not yet supported for Dorman Trading/Stage5. We will look into this again to do that with them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-02 14:35:39]
caligola - Posts: 49
We are going to be working with the raw EUREX feed, but it comes through another provider who is able to provide a more reasonable cost. Otherwise, we would be losing money. And a lot.

However, now we have a server in Germany for order routing. This is available now.


Hi,

any news about the above?

Which is the setup with lowest latency for data and order routing to trade Eurex today from Europe?
Date Time Of Last Edit: 2019-08-02 14:37:51
[2019-08-03 09:53:51]
Sierra Chart Engineering - Posts: 76349
Regarding EUREX market data, that project is on hold due to cost but still being looked into.

Not really sure what the lowest latency option will be for EUREX from Europe. You could check with CQG on that. With our new TT based order routing, the order routing is certainly low latency but not the market data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-14 15:04:51]
Alex Niemi - Posts: 36
I was planning on moving to your new service; doing so requires re-opening an account with Dorman and reconfiguring a lot of my software. Then yesterday I saw TT's blog about their two-hour outage, and I read some posts on the SC forum about issues with order statuses that also hinted at your dissatisfaction with TT, e.g. https://www.sierrachart.com/SupportBoard.php?ThreadID=44387

I realize that SC's plumbing is rock solid, as always, but I'm wondering if the issues with TT have you re-thinking your roadmap? Are you still charging ahead with this solution (and TT's routing infrastructure)?

I need to get away from Gain and am deciding between your solution and CQG. I'm worried about going with CQG because I know that you guys prefer to support your own solution going forward.

Is this a good time to switch to your new service or best to hold-off? Any thoughts are much appreciated.
[2019-08-14 15:14:00]
User379468 - Posts: 167
1. Regardless of where blame/faults lie, in light of all recent issues, what's the current most reliable configuration for trading with SC?

2. When will you have a more solid option available without the current issues?

3. Do traders directly on the more expensive TT X-Trader or CQG IC, etc also experience these type of issues?
[2019-08-14 16:53:14]
Sierra Chart Engineering - Posts: 76349
, but I'm wondering if the issues with TT have you re-thinking your roadmap?
Our opinion in regards to this, is wait until TT comes out with an explanation what they are going to do to resolve the problem due to the incident on August 13. Our order routing solution with them will always be supported.

We still have an outstanding ticket with TT in regards to the order status issue where an order which is no longer working may still have a pending status. That is not very common to begin with. We made a change so that is not going to cause a problem on our side any longer. If you see one of those orders just simply cancel it and if it is no longer working it will be marked with an "Error" state.

So for now we think just best use CQG. At least until we hear from TT and there is a satisfactory resolution.

1. This is always a difficult question. You can use CQG, the new TT based order routing. If you are happy with Interactive Brokers, there is that as well.

2. Regarding our TT based order routing, on our side everything is fine and stable.

3. Yes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-08-14 16:53:50
[2019-08-14 17:59:24]
User379468 - Posts: 167
2. I mean when do you plan to have your own fully independent order routing?

Also given the extent professionals use TT X-TRADER, do you expect your own order routing to be more robust than theirs?
[2019-08-15 08:26:10]
Sierra Chart Engineering - Posts: 76349
2. We are working on direct CME connectivity. This really is not difficult at all. Hopefully that will be finished within about a month and subsequently tested and certified. But as far as releasing that for retail use, we would expect that to be until next year.

Initially it would only be available for large professional traders.

Also given the extent professionals use TT X-TRADER, do you expect your own order routing to be more robust than theirs?
In general, yes because it is just going to be straight through to the CME without any complication. But TT did tell us, that the problem of August 13, did not affect X-trader. It affected what they call the "TT Platform" which is their new platform which we utilize.

It will actually be just a new service listed within Sierra Chart.

Also, the infrastructure that our hardware is located on, is designed for low latency and high frequency trading. We are located directly within the Aurora data center colocated with the CME order matching servers. We expect we would use a crossconnect direct to the CME bypassing the Internet altogether.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-08-15 08:27:56
[2019-08-15 09:05:59]
nosast2 - Posts: 73
Any update on the integration of your solution with AMP? I still can only see the attached options in AMPs account setup.

Another question regarding routing and feed:

I'm trading from Germany and understand, that exchange data will always be delivered from the US when using Sierras datafeed. What would you suggest for trading to get the most stable and low latency connection? Using the server in Germany? Im only trading CME currently.

Thanks in advance
Norman
Date Time Of Last Edit: 2019-08-15 09:08:58
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[2019-08-16 10:21:53]
Sierra Chart Engineering - Posts: 76349
Any update on the integration of your solution with AMP
This TT based order routing is available through AMP now and we would expect in a few days you can have the transaction fees billed to your AMP account as well.

I'm trading from Germany and understand, that exchange data will always be delivered from the US when using Sierras datafeed. What would you suggest for trading to get the most stable and low latency connection? Using the server in Germany? Im only trading CME currently.
We really think it is best just to use Server 2 which will route the orders into the CME Aurora data center. We see much better performance when going into the Aurora data center.
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Date Time Of Last Edit: 2019-08-16 10:22:31
[2019-08-16 14:33:40]
nosast2 - Posts: 73
Ok thanks. As there seems to be a common interest I suppose you let us know once everything figured out with billing through AMP.
[2019-08-16 18:18:39]
Sierra Chart Engineering - Posts: 76349
You can contact AMP now about TT transaction fee billing through your account when using the Sierra Chart order routing service.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-08-16 18:18:49
[2019-08-17 01:18:39]
nosast2 - Posts: 73
Thanks! I just sent AMP an email regarding this. Really like to try Sierras feed and routing as I had some lags during the last days with my current setup.

Could you let me know on the best practice to make the change? Should AMP change my account from current order routing to order routing with TT and after this I use the form provided on Sierras end to have TT change the routing to Sierra (TT)?

Do I need to pay CME fee twice (TT at AMP and Denali feed at Sierra)?
[2019-08-18 03:53:15]
Sierra Chart Engineering - Posts: 76349
The procedure is just to complete this form here:
https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm

And then we will contact AMP who will then confirm with you.

You do not need to pay exchange fees twice. Just once for the Denali Exchange Data Feed.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-08-18 03:53:21
[2019-08-18 08:38:51]
nosast2 - Posts: 73
Just went over all your posts regarding the TT issue from last week and for now I will not move from Rithmic to TT. I always thought that TTs network is top notch but after reading that they now switch their zookeepers from HDD to SSD showed otherwise. Such an issue with these crazy swings happening currently in the markets has the potential to wipe out a big portion of my account.

And as I never ever had any order issues with Rithmic I will stick with them for the time being.

Sierra Chart is a great solution, rock solid and I suppose so is your order and feed technology too. Would love to get rid of Rithmics bridge program and have the feeds implemented into Sierra like currently with TT and Denali/SC-Feed.

Also your current advice on not putting new users on TT makes sense. I'm really interested in how this proceeds and what solutions Sierra will finally integrate. TT, CMEdirect or maybe Rithmic?
[2019-08-19 00:17:52]
Sierra Chart Engineering - Posts: 76349
I always thought that TTs network is top notch
Well we can see certainly this is not the case at the moment, we will see how things progress in the coming weeks.

We hope to eventually support the new Rithmic websocket connection. And we are working on direct CME connectivity for order routing.
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Date Time Of Last Edit: 2019-08-19 00:18:01
[2019-08-19 09:43:28]
nosast2 - Posts: 73
That's great news! Especially that you are considering the new Rithmic connection.
[2019-08-19 10:23:29]
Sierra Chart Engineering - Posts: 76349
Assuming we do this with Rithmic. We do not know. It may or may not happen. It is not going to happen this year. And we would not be supporting the Rithmic market data feed. Only potentially the websocket connection for trading.
Sierra Chart Support - Engineering Level

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[2019-08-19 10:41:43]
nosast2 - Posts: 73
Whatever works for you. The deep integration of TT seemed like the way to go for Sierra until a few days ago. I will wait for the solution you come up with and stick with Rithmic and the bridge program for the time being.
[2019-08-19 13:33:47]
EvidenceAlpha - Posts: 23
If SC would arrange a new custom order routing, I would much prefer it around CQG, so that group trading can happen between upcoming Darwinex, Tradovate & AMP, also so it covers EUREX not only CME, with lower routing fees than Rithmic
Date Time Of Last Edit: 2019-08-19 13:43:18
[2019-08-19 17:24:56]
nosast2 - Posts: 73
Here is the response from AMP on the status to offer billing of this solution via AMP:

"
AMP is currently in the process of offering this directly to clients. Once ready to go, AMP will be sending out an email blast. It should be readily available shortly.
"
[2019-08-20 16:44:55]
Sierra Chart Engineering - Posts: 76349
also so it covers EUREX not only CME, with lower routing fees than Rithmic
TT does support EUREX as well.
Sierra Chart Support - Engineering Level

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[2019-08-27 00:47:41]
nosast2 - Posts: 73
Sierra Engineers:

Is there any update on the TT routing solution? Are you still holding off on new users? I would really like to try this for getting a more stable connection. Currently I'm seeing some occassional disconnects from Rithmic (Chicago, Europe and Frankfurt) in Sierra while R-Trader still online without any disconnets. I suppose it's the way the bridge program is integrated and I want to get rid of it without switching to CQG.

So TT would be best option I guess.

Once new users are allowed on your service and the routing fee could be deducted from AMP account I'm making the switch.
[2019-08-27 08:07:08]
Sierra Chart Engineering - Posts: 76349
Everything is completely stable with it on our side and there has been no further incidents from the TT side. There is significant order flow through it every day.

We are not preventing anyone from using the service. So long as you are confident in what TT offers it is perfectly fine to use.

And it is now supported to have the TT order routing transaction fees billed from your AMP account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-27 09:48:04]
nosast2 - Posts: 73
Perfect. Then I must have misread your advice on holding off. I'm gonna make the switch over the coming long weekend.

Just one thing regarding AMP. When I change to TT I will be billed the USD 50 and 0.30 RT and no option to use TT with Sierra is shown.
When I opt for the 50 USD TT and request with you to hook me up to your solution, will this fees than change automatically to 0 USD monthly and 0.10 routing fee billed from AMP account?

Point being ist that the guys at AMP told me that this service is coming pretty soon a few days ago and you said it's already supported.
Date Time Of Last Edit: 2019-08-27 09:49:22
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[2019-08-27 10:25:18]
Sierra Chart Engineering - Posts: 76349
You do not want to choose the option which is going to cost you $50 a month plus $0.30.

If you complete this form we will contact AMP for you and get this set up so you do not have those costs:
https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-27 10:44:11]
nosast2 - Posts: 73
So you will initate my AMP account switchting from Rithmic to TT/Sierra. That's great. Will do this over the weekend and also opt in for the Denali feed on 1st of September.
[2019-08-27 10:46:19]
nosast2 - Posts: 73
Does the selection of my location have any impact on order routing gateway? I'm in Germany but want to be able to choose the gateway (Aurora or Frankfurt)
[2019-08-27 16:48:30]
Sierra Chart Engineering - Posts: 76349
So you will initate my AMP account switchting from Rithmic to TT/Sierra
We will instruct AMP to get this started which then coordinates that with you.

Does the selection of my location have any impact on order routing gateway?
No. You can use whatever server you want and change any time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2019-08-27 16:49:35
[2019-08-28 21:53:30]
nosast2 - Posts: 73
I have a question regarding order execution with TT/Sierra. I'm usually entering the market with a hotkey on the passive side (Limit), e.g. the hotkey triggers a Buy LMT at the Bid side or Bid -1 tick or +1 tick. I use this to not experience slippage compared to a market order.

Am I right that the LMT -/+ 1 Tick gets derived from the Denali feed and sent over via TT to the CME?
What happens if Denali and TT/CME are not in sync for whatever reason? As of today I was only trading on the same solution as the datafeed (Rithmic, CQG and Infinity). Is there any monitoring on your end if the feed is lagging?

If orderrouting and/or Denali gets disconnected will I receive a connection alert for either one?

I'm pretty sure everything is sorted on as good as possible on your side but still missing some customer reviews or comparision to other feeds. Did you already do some testing regarding latency and reliability?
[2019-08-29 09:01:37]
Sierra Chart Engineering - Posts: 76349
Am I right that the LMT -/+ 1 Tick gets derived from the Denali feed and sent over via TT to the CME?
Yes.

What happens if Denali and TT/CME are not in sync for whatever reason?
This inherently does not make sense because there is no synchronization needed to TT in this regard. And there can be no doubt that our data feed is going to be lower latency with what TT would be able to offer. The data feed uses direct CME connectivity.

Is there any monitoring on your end if the feed is lagging?
No, there is not this type of monitoring. We only monitor for packet loss. Which there is none. We gradually since 2013 have made numerous performance improvements, and we offer a very consistently low latency data feed.

If orderrouting and/or Denali gets disconnected will I receive a connection alert for either one?
No. There is automatic reconnect to the next available server, unless there is a loss of connectivity on your side.

Did you already do some testing regarding latency and reliability?
We design everything to be very fast and efficient. It is clear the data feed is very low latency. And there are no reliability issues. Especially with the new Denali Exchange Data Feed being we use two different data centers.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2019-09-02 22:30:24]
User379468 - Posts: 167
Everything is completely stable with it on our side and there has been no further incidents from the TT side. There is significant order flow through it every day.

We are not preventing anyone from using the service. So long as you are confident in what TT offers it is perfectly fine to use.

As it's been a couple weeks since the last problems now, are you back to recommending this as the overall most reliable configuration?

And it is now supported to have the TT order routing transaction fees billed from your AMP account.

Can the entire setup including the SC/Denali feed also be billed through the Amp trading account?
[2019-09-03 01:44:07]
Sierra Chart Engineering - Posts: 76349
As it's been a couple weeks since the last problems now, are you back to recommending this as the overall most reliable configuration?
Our recommendation is only if you trust TT. But many banks put their trust in them.


Can the entire setup including the SC/Denali feed also be billed through the Amp trading account?
Yes but AMP may still need a little more time on their side to get this all ready.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2019-09-03 01:44:58
[2019-09-03 02:10:54]
User379468 - Posts: 167
Our recommendation is only if you trust TT. But many banks put their trust in them.

Do you recommend any better alternative?
[2019-09-03 07:52:18]
nosast2 - Posts: 73
Can the entire setup including the SC/Denali feed also be billed through the Amp trading account?
Yes but AMP may still need a little more time on their side to get this all ready.

This would be ideal!
[2019-09-03 21:46:24]
nosast2 - Posts: 73
AMP is ready for billing of routing fees and Denali feed!!!
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[2019-09-03 23:33:55]
User379468 - Posts: 167
What's the setup needed and cost for accessing the TT app with using this setup?
[2019-09-04 05:31:59]
Sierra Chart Engineering - Posts: 76349
In regards to post #208, we assume that it is the standard TT monthly fee of 50 USD/month. But please confirm this with your broker.

We will do our best to get out the the Sierra Chart web-based trading page for this order routing service, as soon as we can.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2019-09-04 07:13:16]
nosast2 - Posts: 73
At AMP using TT web or mobile would cost 50 USD per month and I doubt it will be different with other brokers.

We will do our best to get out the the Sierra Chart web-based trading page for this order routing service, as soon as we can.

Nice! If this page is somewhat mobile friendly there will be no need for TT's app for basic order functionalities.
[2019-09-11 21:46:14]
Robt1975 - Posts: 2
Can I use Sierra Chart data with order routing for Amp, and Sierra Chart data for Interactive Brokers at the same time ? If so would I use the same data feed subscription or would I have to pay for it twice? Thanks.
[2019-09-12 04:43:22]
Sierra Chart Engineering - Posts: 76349
The answer to post #211 above, is yes you can. You just pay once for the data feed. But you must have a directly paid for Sierra Chart account, not through your broker. You will want to use this data feed if you just require CME data:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2019-09-12 04:43:46
[2019-09-12 06:13:29]
User379468 - Posts: 167
We will do our best to get out the the Sierra Chart web-based trading page for this order routing service, as soon as we can.

What date can this be expected?
[2019-09-12 08:34:53]
binaryduke - Posts: 176
For the Sierra Chart Futures Order Routing with Data Service, please could you clarify 'Cost is .10 USD per contract for order routing. No order routing fees from your clearing firm will be billed. Current data feed pricing starts at 20 USD per month.'.

I have examined the routing fees billed on my SC account and these are correct @ $0.10 per contract. Looking at the corresponding AMP statements I also see:
Clearing TTnet which is $0.10 per round trip contract billed to my brokerage account
TT-W TRF which is $0.60 per round trip contract

At first look, it appears that the Clearing TTnet is a duplicate of the fees being paid from my Sierra Chart services balance.

If this is a duplicate, on which side is the duplicate billing occurring? Sierra Chart or AMP?
[2019-09-12 22:54:52]
Sierra Chart Engineering - Posts: 76349
In response to post #213 we cannot give an exact date but we will try to get this out as soon as we can. We will still try for September 2019.

Regarding these:
Clearing TTnet which is $0.10 per round trip contract billed to my brokerage account
TT-W TRF which is $0.60 per round trip contract
Contact your broker about them. If any of these are fees paid to TT, they should not be billed on your brokerage account especially through AMP. Since AMP would not be billed by TT for order routing when using this service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2019-09-12 22:55:02
[2019-09-13 19:20:15]
User796776 - Posts: 84
Following up from post #137-138 regarding futures options certification.

The trade service log displays:

SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: No limits. Internal Order ID: 4072. Service Order ID: 95973. Symbol: ESU19 P3000.ES.FUT_OPT.CME. Account: | 2019-09-13 15:16:47.795 *


Is there something additional I need to do to enable futures options?
[2019-09-13 19:32:28]
User796776 - Posts: 84
Following up on post #172,

Is there an update for billing of routing fees with Dorman Trading/Stage5.
[2019-09-13 22:53:05]
Sierra Chart Engineering - Posts: 76349

SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: No limits. Internal Order ID: 4072. Service Order ID: 95973. Symbol: ESU19 P3000.ES.FUT_OPT.CME. Account: | 2019-09-13 15:16:47.795 *
The "No limits" error we are quite sure applies to your own TT account settings. Contact your broker about this.


Is there an update for billing of routing fees with Dorman Trading/Stage5.
This has not been set up.
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