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Date/Time: Fri, 29 Mar 2024 15:26:37 +0000



Precision Select

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[2019-02-09 20:34:55]
User257019 - Posts: 25
Hello team,

From this documentation, it says "When a Trade DOM window is attached to the main Sierra Chart window, the standard Normal Select pointer will always be used. ":
Chart Drawing Tools: Controlling the Type of Pointer Displayed When Using Drawing Tools

I have the trade options as in the attached file and I still see the Normal Select pointer (not the Precision Select). Is that configuration ("Attach Trade Window To Chart") considered as a DOM window? If you are manually trading is not that cool to use the Normal Select :(

Thanks!
imagetrade_config.PNG / V - Attached On 2019-02-09 20:32:18 UTC - Size: 39.56 KB - 227 views
[2019-02-10 20:50:15]
Sierra Chart Engineering - Posts: 104368
Is that configuration ("Attach Trade Window To Chart") considered as a DOM window?
No.

To use the cross type of pointer, you just need to enable the Chart Values tool:
Chart Drawing Tools: Chart Values/Crosshair
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-02-10 20:50:37
[2019-02-11 12:21:53]
User257019 - Posts: 25
Hello team,

Unfortunately that´s a configuration I usually have selected and it´s not showing the cross type of pointer, I always see the white pointer. Attached two images:
1. You can see from the config that Chart Values is selected.
2. A demonstration that the white pointer is present while Chart Values Tool button is selected.

FYI: I had to take a picture with the mobile phone because using PrintScreen or Snipping Tool was removing the pointer.

Thanks and Kind Regards.
imageChartValues.jpg / V - Attached On 2019-02-11 12:21:31 UTC - Size: 18.9 KB - 242 views
imageIMG_3082.jpg / V - Attached On 2019-02-11 12:21:46 UTC - Size: 417.81 KB - 230 views
[2019-02-11 18:46:48]
Sierra Chart Engineering - Posts: 104368
This would have to be a change in your Operating System Mouse properties that the Precision Pointer is now set to the arrow. On standard Windows 10 you would find these selections by going to Settings >> Devices >> Mouse (on left) >> Additional Mouse options (on right) >> Pointers Tab (on Mouse Properties window).

If that does not help we cannot provide further help with this. It is not within our control.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-02-12 09:31:13]
User257019 - Posts: 25
Hello team, I´ve confirmed that renaming Sierra3.cfg to for example Sierra3.old and letting it to create a new file makes it work. This means it´s related to a configuration inside Sierra Chart, not related to the OS. However, the look and feel changes and I would like to make it work with my old config if possible.

I was about to compare both files (working and non-working) but just realized it´s a bin so only you would be able to do so.

I´m attaching the working Sierra3.cfg and the non-working Sierra3.cfg for you to check on my behalf please, if you would be so kind.

Thanks!
Private File
Private File
[2019-02-13 15:52:37]
Sierra Chart Engineering - Posts: 104368
This is the result of having Global Settings >> Tool Settings >> Chart Values >>Always On When Chart Values Tool Selected enabled.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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