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[2019-02-06 22:41:06] #1 [Go To First Post]
John Ara - Posts: 125
I have activated Real-Time data and accordingly I paid for Market Data while I have a funded Interactive Brokers account but I do not have data streaming Please help.

[2019-02-07 02:30:22] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the step-by-step instructions here related to this: Sierra Chart Exchange Data Feed: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-02-07 02:30:24] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the step-by-step instructions here related to this: Sierra Chart Exchange Data Feed: Integration with Trading Services (Integration with Trading Services) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-07 02:30:39

[2019-02-07 14:14:54] #4 [Go To First Post]
John Ara - Posts: 125
I have followed step by step instructions but still it is not streaming. It is giving me a hard time. My request is to schedule a remote support please. I have reviewed instructions mant times. Thank you.

[2019-02-07 15:50:04] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we can do a remote assistance session but could you first follow these instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-07 15:50:48

[2019-02-07 17:11:54] #6 [Go To First Post]
John Ara - Posts: 125
Software version: 1865 64-bit \| 2019-02-07 12:03:22 Usage end date: 2019-05-11 \| 2019-02-07 12:03:22 Enabled for: Advanced Features. \| 2019-02-07 12:03:22 Enabled for: Advanced Features 2. \| 2019-02-07 12:03:22 Enabled for: Sierra Chart Historical Data Service. \| 2019-02-07 12:03:22 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-02-07 12:03:22 Enabled for: INDEXES_DATA_BARCHART \| 2019-02-07 12:03:22 Enabled for: CME with Market Depth for nonprofessional Trading accounts \| 2019-02-07 12:03:22 Enabled for: BATS (NYSE, NASDAQ) \| 2019-02-07 12:03:22 Received 1 data feed usernames. \| 2019-02-07 12:03:22 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-02-07 12:03:22 Current selected Data/Trading service: Interactive Brokers \| 2019-02-07 12:03:22 Chart Update Interval: 500 \| 2019-02-07 12:03:22 Intraday Data Storage Time Unit: 0 \| 2019-02-07 12:03:22 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-02-07 12:03:22 2019-02-07 12:03:22 Local computer time \| 2019-02-07 12:03:22 2019-02-07 17:03:22 Local computer time in UTC \| 2019-02-07 12:03:22 2019-02-07 12:03:22 Local computer time in SC Time Zone \| 2019-02-07 12:03:22 2019-02-07 17:02:53 Server time in UTC \| 2019-02-07 12:03:22 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2019-02-07 12:03:22 Program path: C:\SierraChart\ \| 2019-02-07 12:03:22 Data Files path: C:\SierraChart\Data\ \| 2019-02-07 12:03:22 OS Version Number: 10.0 \| 2019-02-07 12:03:22 Locale Setting: C \| 2019-02-07 12:03:22 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-02-07 12:03:22 File >> Disconnect selected. \| 2019-02-07 12:04:50 Interactive Brokers \| Disconnected. \| 2019-02-07 12:04:50 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-02-07 12:04:50 Socket (1) \| Socket gracefully closed by remote side. \| 2019-02-07 12:04:50 Socket (1) \| Closed. \| 2019-02-07 12:04:50 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2019-02-07 12:05:38 Starting TWS auto-login thread. \| 2019-02-07 12:05:38 Socket (1) \| Creating socket. \| 2019-02-07 12:05:38 Socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-02-07 12:05:38 TWS auto-login thread ending. \| 2019-02-07 12:05:38 Interactive Brokers \| Sending API sign: API \| 2019-02-07 12:05:39 Interactive Brokers \| Sending client version: v100..136 +PACEAPI. Waiting for acceptance. \| 2019-02-07 12:05:39 Interactive Brokers \| TWS server version: 136 \| 2019-02-07 12:05:39 Interactive Brokers \| TWS time: 20190207 12:05:39 EST \| 2019-02-07 12:05:39 Interactive Brokers \| Connected. Sending Start API command. \| 2019-02-07 12:05:39 Interactive Brokers \| Waiting for account information. \| 2019-02-07 12:05:39 IB Account information received. \| 2019-02-07 12:05:39 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2019-02-07 12:05:39 Interactive Brokers \| Connected to Live account. \| 2019-02-07 12:05:39 Interactive Brokers \| Year-Month last connected to Live account: 2019-02 \| 2019-02-07 12:05:39 Interactive Brokers \| Connected to data and trading server. \| 2019-02-07 12:05:39 Next valid order ID: 1 \| 2019-02-07 12:05:39 Message from IB: Market data farm connection is OK:usfuture.nj. IB Error Code: 2104. Request ID: -1. \| 2019-02-07 12:05:39 Message from IB: Market data farm connection is OK:cafarm. IB Error Code: 2104. Request ID: -1. \| 2019-02-07 12:05:39 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2019-02-07 12:05:39 Message from IB: HMDS data farm connection is OK:ushmds.nj. IB Error Code: 2106. Request ID: -1. \| 2019-02-07 12:05:39 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2019-02-07 12:05:39 Next valid order ID: 1 \| 2019-02-07 12:05:39 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U276* \| 2019-02-07 12:05:44 Interactive Brokers \| Received Trade Positions download end message for account U276* \| 2019-02-07 12:05:44

[2019-02-07 18:56:12] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We tried calling and left a message. We cannot tell what the issue is from this Message Log because there are no charts open so there are no subscriptions for market data. We should have made that clear to open one chart. However, everything looks correct in this Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-07 18:56:43

[2019-02-07 23:59:22] #8 [Go To First Post]
John Ara - Posts: 125
I missed the call. I wish I could have talked to you. I am available tomorrow 9-11:30 Newyork time. I have subscribed for I}BATS (NYSE, NASDAQ) for US$4.25 to recieve US stocks and II}CME (CME, GBLX) for US$5.25 to have US Futures (ES,NQ ...) For I group, It seems it is working after buying sierra data although it was working with Inter Active brokers TWS port system. I read in IB site that this is not accurate for numbers bar which is the reason I am using sierra. For this group, I indeed need to make sure the data I have can be trusted. For II group, It is not working. Thank you.

[2019-02-08 17:11:41] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
User has been called and helped with everything related to this. You have a Chartbook which is using Rithmic symbols. To change those to Interactive Brokers symbols, refer to: Changing the Symbol of a Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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