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Missing data symbol

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[2019-01-31 18:22:41] #1 [Go To First Post]
User258713 - Posts: 7
Hello, I have updated my Sierra software to 1865 version and don't see M symbol anymore

[2019-01-31 19:39:16] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-01-31 19:52:21] #3 [Go To First Post]
User258713 - Posts: 7
Software version: 1865 64-bit \| 2019-01-31 20:46:47 Usage end date: 2019-02-01 \| 2019-01-31 20:46:47 Enabled for: Advanced Features. \| 2019-01-31 20:46:47 Enabled for: Advanced Features 2. \| 2019-01-31 20:46:47 Enabled for: Sierra Chart Historical Data Service. \| 2019-01-31 20:46:47 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-01-31 20:46:47 Enabled for: INDEXES_DATA_BARCHART \| 2019-01-31 20:46:47 Enabled for: CME (Trading Account Required) \| 2019-01-31 20:46:47 Enabled for: CBOT (Trading Account Required) \| 2019-01-31 20:46:47 Enabled for: COMEX (Trading Account Required) \| 2019-01-31 20:46:47 Enabled for: NYMEX (Trading Account Required) \| 2019-01-31 20:46:47 Enabled for: Eurex with Market Depth \| 2019-01-31 20:46:47 Received 1 data feed usernames. \| 2019-01-31 20:46:47 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-01-31 20:46:47 Current selected Data/Trading service: Interactive Brokers \| 2019-01-31 20:46:47 Chart Update Interval: 500 \| 2019-01-31 20:46:47 Intraday Data Storage Time Unit: 0 \| 2019-01-31 20:46:47 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2019-01-31 20:46:47 2019-01-31 20:46:47 Local computer time \| 2019-01-31 20:46:47 2019-01-31 19:46:47 Local computer time in UTC \| 2019-01-31 20:46:47 2019-01-31 20:46:47 Local computer time in SC Time Zone \| 2019-01-31 20:46:47 Program path: C:\SierraChart\ \| 2019-01-31 20:46:47 Data Files path: C:\SierraChart\Data\ \| 2019-01-31 20:46:47 OS Version Number: 10.0 \| 2019-01-31 20:46:47 Locale Setting: C \| 2019-01-31 20:46:47 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-01-31 20:46:47 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2019-01-31 20:47:52 Socket (1) \| Creating socket. \| 2019-01-31 20:47:52 Socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-01-31 20:47:52 Interactive Brokers \| Sending API sign: API \| 2019-01-31 20:47:52 Interactive Brokers \| Sending client version: v100..136 +PACEAPI. Waiting for acceptance. \| 2019-01-31 20:47:52 Interactive Brokers \| TWS server version: 136 \| 2019-01-31 20:47:56 Interactive Brokers \| TWS time: 20190131 20:47:53 CET \| 2019-01-31 20:47:56 Interactive Brokers \| Connected. Sending Start API command. \| 2019-01-31 20:47:56 Interactive Brokers \| Waiting for account information. \| 2019-01-31 20:47:56 IB Account information received. \| 2019-01-31 20:47:57 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2019-01-31 20:47:57 Interactive Brokers \| Connected to Live account. \| 2019-01-31 20:47:57 Interactive Brokers \| Year-Month last connected to Live account: 2019-01 \| 2019-01-31 20:47:57 Interactive Brokers \| Connected to data and trading server. \| 2019-01-31 20:47:57 Next valid order ID: 2103 \| 2019-01-31 20:47:57 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. \| 2019-01-31 20:47:57 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2019-01-31 20:47:57 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. \| 2019-01-31 20:47:57 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2019-01-31 20:47:57 Next valid order ID: 2103 \| 2019-01-31 20:47:57 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U325* \| 2019-01-31 20:48:02 Interactive Brokers \| Received Trade Positions download end message for account U325* \| 2019-01-31 20:48:02 Message from IB: Market data farm connection is broken:usfuture. IB Error Code: 2103. Request ID: -1. \| 2019-01-31 20:48:09 Message from IB: HMDS data farm connection is broken:ushmds. IB Error Code: 2105. Request ID: -1. \| 2019-01-31 20:48:09 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2019-01-31 20:48:13 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2019-01-31 20:48:13 Message from IB: Market data farm connection is broken:usfarm.nj. IB Error Code: 2103. Request ID: -1. \| 2019-01-31 20:48:15 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. \| 2019-01-31 20:48:17 RTY-201903-GLOBEX-USD 1.5 Range #1 \| Reloading chart. \| 2019-01-31 20:48:46 RTY-201903-GLOBEX-USD Flex Renko Inv 14-1-14 #2 \| Reloading chart. \| 2019-01-31 20:48:47 RTY-201903-GLOBEX-USD Flex Renko Inv 7-1-7 #3 \| Reloading chart. \| 2019-01-31 20:48:47 Mapping RTY-201903-GLOBEX-USD to RTYH19. Service code: cme \| 2019-01-31 20:48:47 SC Data - All Services \| Starting real-time market data updates for: RTY-201903-GLOBEX-USD (RTYH19). ID: 1 Service code: cme \| 2019-01-31 20:48:47 SC Data - All Services \| Using username 0 \| 2019-01-31 20:48:47 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2019-01-31 20:48:47 DTC Client socket (2) \| Creating socket. \| 2019-01-31 20:48:47 DTC Client socket (2) \| Connecting to IP: 8.18.161.135. \| 2019-01-31 20:48:47 SC Data - All Services \| Requesting security definition data for: RTY-201903-GLOBEX-USD (RTYH19). ID: 1 \| 2019-01-31 20:48:47 Intraday data recording state for symbol RTY-201903-GLOBEX-USD is set to download 'Pending'. \| 2019-01-31 20:48:47 Delaying start of download for RTY-201903-GLOBEX-USD \| 2019-01-31 20:48:47 Requesting market depth updates for: RTY-201903-GLOBEX-USD if supported. \| 2019-01-31 20:48:47 DTC Client socket (2) \| Connect event error. Windows error code 10060: Próba połączenia nie powiodła się, ponieważ połączona strona nie odpowiedziała poprawnie po ustalonym okresie czasu lub utworzone połączenie nie powiodło się, ponieważ połączony host nie odpowiedział. \| 2019-01-31 20:49:08 * DTC Client socket (2) \| Closed. \| 2019-01-31 20:49:08 SC Data - All Services \| Disconnected from the server. \| 2019-01-31 20:49:08 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-31 20:49:08 SC Data - All Services \| Using username 0 \| 2019-01-31 20:49:10 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 443 \| 2019-01-31 20:49:10 DTC Client socket (2) \| Creating socket. \| 2019-01-31 20:49:10 DTC Client socket (2) \| Connecting to IP: 8.18.161.133. \| 2019-01-31 20:49:10 SC Data - All Services \| Connected to server. \| 2019-01-31 20:49:10 SC Data - All Services \| Starting socket receive thread. \| 2019-01-31 20:49:10 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-31 20:49:10 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-31 20:49:10 SC Data - All Services \| Sending logon request message. \| 2019-01-31 20:49:10 SC Data - All Services \| Received logon response. \| 2019-01-31 20:49:11 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-01-31 20:49:11 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-31 20:49:11 SC Data - All Services \| Successfully connected. \| 2019-01-31 20:49:11 SC Data - All Services \| Trading is not supported. \| 2019-01-31 20:49:11 SC Data - All Services \| Restarting real-time data updates for symbol: RTY-201903-GLOBEX-USD -> RTYH19 \| 2019-01-31 20:49:11 SC Data - All Services \| Received security definition for symbol RTY-201903-GLOBEX-USD \| 2019-01-31 20:49:11 SC Data - All Services \| Market Depth data has been rejected for symbol: RTY-201903-GLOBEX-USD. Not authorized for market depth. \| 2019-01-31 20:49:11 HD Request # 2 \| Downloading Intraday chart data for RTY-201903-GLOBEX-USD to the file RTY-201903-GLOBEX-USD.scid. Service: cme \| 2019-01-31 20:49:16 HD Request # 2 \| Download start date-time: 2019-01-31 19:46:46.000 \| 2019-01-31 20:49:16 HD Request # 2 \| Using server: ds7.sierracharts.com port 10149 \| 2019-01-31 20:49:16 Socket (3) \| Creating socket. \| 2019-01-31 20:49:16 Socket (3) \| Connecting to IP: 8.18.161.133. \| 2019-01-31 20:49:16 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2019-01-31 20:49:16 HD Request # 2 \| Sending historical data logon request message. \| 2019-01-31 20:49:16 HD Request # 2 \| Requesting Intraday data. Start date-time: 2019-01-31 19:46:46. Record interval: 0. Symbol: RTYH19 \| 2019-01-31 20:49:16 HD Request # 2 \| Decompressing data. \| 2019-01-31 20:49:17 HD Request # 2 \| Receiving Intraday data for RTY-201903-GLOBEX-USD starting at 2019-01-31 19:46:46 \| 2019-01-31 20:49:17 HD Request # 2 \| Timestamp of first Intraday data file record written: 2019-01-31 19:46:48 \| 2019-01-31 20:49:17

[2019-01-31 21:51:41] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Based on the Message Log, you should be receiving both historical and real-time data for RTY-201903-GLOBEX-USD . Confirm if this is still not the case. The data is coming from the Sierra Chart Exchange Data Feed based on the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-31 21:52:03

[2019-01-31 22:01:52] #5 [Go To First Post]
User258713 - Posts: 7
Yes, when disconnected from IB TWS, I can still receive data from Sierra. Just wonder, why is this not confirmed with an "M" symbol by trading symbol? Any idea, why? Internet signal was very poor today here in my current location and the data was in and out...

[2019-01-31 22:22:16] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Maybe based on how the chart header is configured is why you do not see it. But you should see it on the very top title bar of the chart. We are not referring to the Region Data line but the title bar of the window itself. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-01 02:56:55

[2019-01-31 22:35:59] #7 [Go To First Post]
User258713 - Posts: 7
OK will check that tomorrow. Thank you

[2019-02-01 17:46:26] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We now realize that this is a problem in the current release of Sierra Chart not showing the [M] indicator. This is resolved in prerelease 1867: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-02-01 19:41:01] #9 [Go To First Post]
User258713 - Posts: 7
OK, thank you

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