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[Locked] - UI graphics when switching chartbooks

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[2019-01-28 18:51:24] #1 [Go To First Post]
User57210 - Posts: 121
Note, this is a non-essential request. I understand you likely have bigger fish to fry, but I do believe this would be an upgrade for your product. I know of several others who agree. When switching between chartbooks, either manually by clicking tabs, or by swapping with F8/F7, there is a bright flash of pure white background. For those of us using darker chart backgrounds, it's quite offputting! Actually causes a strong emission of light that forces the eyes, slightly, to adjust, then re-adjust. Especially if one likes to maintain a darker overall room envioronment- it's like someone using flash photography! Thanks for your consideration.

[2019-01-28 19:14:52] #2 [Go To First Post]
User907968 - Posts: 802
Have you considered changing the 'Main Window Background' to the same colour as your Chart Background? This setting is found at Global Settings > Graphics Setting Global > Main Window Background

[2019-01-28 21:50:53] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is purely functionality of the operating system. However, try changing the background color of the main window. You can do that in Global Settings >> Graphics Settings. The setting is Main Window Background. Also disable this option: General Settings Window: Destroy Chart Windows when Hidden (Global Settings >> General Settings >> GUI >> Application GUI) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-01-29 03:27:19] #4 [Go To First Post]
User57210 - Posts: 121
Thanks, this does help for the main sierra window, too bad that only covers one of 6 monitors!

[2019-01-29 04:11:23] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you notice any other problem then maybe you need to change the background of your system desktop. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-29 04:11:43

[2019-02-01 15:56:19] #6 [Go To First Post]
User57210 - Posts: 121
I really don't think it's the background of the desktop.... I truly believe this is something within the control of your software. See video of switching between chartbooks while leaving some desktop showing in between charts: screencast.com/t/bmajv9U0YgH Thank you.

[2019-02-01 18:09:19] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We definitely do not see this as anything that Sierra Chart has any control over. This is going to be an operating system issue. We also tried something we think might possibly help related to drawing of the background but it did not make any difference. On one system we did not notice the issue and on another system we saw it but not consistently. And what we tried to possibly solve it made no difference. Try using a solid black background on your system instead of what you have currently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-01 18:10:50

[2019-02-01 18:15:11] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are still looking into this a little more. There might be something we could do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-02-01 18:52:26] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The other thing we tried did not make a difference. We do not see this as something within our control. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-01 18:52:44

[2020-02-03 02:27:54] #10 [Go To First Post]
User57210 - Posts: 121
I do want to bring this to your attention again. It really is a problem, and causes real eye discomfort! In fact, the past few months I have switched back to white background chartbooks exclusively just to prevent this from happening. I do not have overly sensitive eyes, and it is not a windows thing- it's a SC thing. This does NOT occur within the main sierra window. Only for detached windows. I have a pure black desktop background, there is no reason it should flash bright white 'in between' chartbooks as they switch. Would truly appreciate a fix.

[2020-02-03 02:57:59] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Although, make sure you have this option disabled: General Settings Window: Destroy Chart Windows when Hidden (Global Settings >> General Settings >> GUI >> Application GUI) And we will go over this again just to see if there is anything we can do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-04 18:53:24] #13 [Go To First Post]
User57210 - Posts: 121
Thank you for looking into it. Let me know if I can help. I did enable the destroy chart windows. This did not change things, only made the time longer in which the detached windows of the new chartbook i'm switching too are pure white (as they populate). Date Time Of Last Edit: 2020-02-04 18:53:44

[2020-02-04 20:23:03] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did make one change. We want to see if it makes a difference. Update to the latest prerelease, 2044, and see if it helps: Software Download: Fast Update If not we will make another change after this but if that does not help this is simply out of our control. This is definitively a low level OS issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-04 20:38:06] #15 [Go To First Post]
User57210 - Posts: 121
Thanks for trying. Pre-release installed, but same thing occurs.

[2020-03-08 09:04:13] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We just want to update this thread and make it 1000% clear, that this is indeed a Microsoft Windows operating system problem. We frequently see this "flash" of a white background, in Visual Studio a Microsoft product when it is started, or when switching over to it from other programs. This is not a Sierra Chart issue at all and we have made that clear. So your complaint is strictly with Microsoft. It is with Microsoft . They have a very poor quality operating system and that is abundantly clear and they are butchering it even further. It is very sad. So your conclusion that this was a Sierra Chart problem was completely wrong! And we always knew that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-11 10:35:15

[2020-04-10 10:34:37] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We want updates this thread again and identify more programs that do this: All Operating system dialog windows Windows Remote Desktop Connection Visual Studio Chrome Skype We notice this will as well, and it is very annoying. What looks like is happening is before the operating system draws the nonclient area of the window, title bar and edges, and gives the application program a paint message to draw the interior, the operating system is simply drawing a fixed background color, usually white or the title bar color sometimes we see as well, in the entire rectangle or region where the window is to be displayed, momentarily. Really just any program does it. So here this is getting dumped on us, when it is nothing more than a damn Microsoft problem. You have been wasting our time for this, for a long time and not paying attention to what we have been telling you, even producing a video. This was nothing more than a god damn Microsoft problem all along. Does not matter what others have to say. We are definitely correct. The Windows operating system really is trash. That becomes more and more clear to us, as time goes by. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-11 02:25:41

[2021-08-19 17:17:14] #18 [Go To First Post]
Albamail - Posts: 29
Hey! On which operating system can these white flashes be avoided when switching windows? Thanks!

[2021-08-20 22:55:00] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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