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Date/Time: Sun, 19 May 2024 12:15:16 +0000

How to Post a Message for Support

Renewed My Account howver I do not get realtime live data

View Count: 681

[2019-01-25 15:11:14] #1 [Go To First Post]
User226793 - Posts: 160
Hi there, I have renewed my account yesterday, however I do not have any live data that comes through Sierra. I have the SC package for the data as well as I reconnected to my broker account and connected back to SC. Could someone please help?

[2019-01-25 15:24:06] #2 [Go To First Post]
User226793 - Posts: 160
Folks, thank you and appreciate your response. I am willing to pay for someone to a remote session to fix this issue for me as this is currently impacting my trading.

[2019-01-25 16:33:30] #3 [Go To First Post]
User226793 - Posts: 160
Hi Support Engineer, I request your help with respect to the below issue. Looks like I have subscribed to everything I need to, however I do not get any live data coming through. I request some help here as I have already lost a trading day. thank you

[2019-01-25 17:47:14] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-01-25 18:42:57] #5 [Go To First Post]
User226793 - Posts: 160
Software version: 1850 64-bit \| 2019-01-25 13:41:58 Usage end date: 2019-04-28 \| 2019-01-25 13:41:58 Enabled for: Advanced Features. \| 2019-01-25 13:41:58 Enabled for: Advanced Features 2. \| 2019-01-25 13:41:58 Enabled for: Sierra Chart Historical Data Service. \| 2019-01-25 13:41:58 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-01-25 13:41:58 Enabled for: INDEXES_DATA_BARCHART \| 2019-01-25 13:41:58 Enabled for: CME (Trading Account Required) \| 2019-01-25 13:41:58 Enabled for: CBOT (Trading Account Required) \| 2019-01-25 13:41:58 Enabled for: COMEX (Trading Account Required) \| 2019-01-25 13:41:58 Enabled for: NYMEX (Trading Account Required) \| 2019-01-25 13:41:58 Received 1 data feed usernames. \| 2019-01-25 13:41:58 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-01-25 13:41:58 Current selected Data/Trading service: SC Data - All Services \| 2019-01-25 13:41:58 Chart Update Interval: 10 \| 2019-01-25 13:41:58 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-01-25 13:41:58 2019-01-25 13:41:57 Local computer time \| 2019-01-25 13:41:58 2019-01-25 18:41:57 Local computer time in UTC \| 2019-01-25 13:41:58 2019-01-25 13:41:57 Local computer time in SC Time Zone \| 2019-01-25 13:41:58 2019-01-25 15:25:40 Server time in UTC \| 2019-01-25 13:41:58 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-01-25 13:41:58 Program path: C:\SierraChart\ \| 2019-01-25 13:41:58 Data Files path: C:\SierraChart\Data\ \| 2019-01-25 13:41:58 OS Version Number: 10.0 \| 2019-01-25 13:41:58 Locale Setting: C \| 2019-01-25 13:41:58 DLLs: Convergent.dll, Convergent_64.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, GomBang.dll, GomBang_64.dll, SimonCollard_64.dll, Theoretical Average.dll, Theoretical Average_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VerbalJournal.dll, VerbalJournal_64(1).dll, VerbalJournal_64.dll \| 2019-01-25 13:41:58 SC Data - All Services \| Connected to data server. \| 2019-01-25 13:42:10 Mapping ESH19 to ESH19. Service code: cme \| 2019-01-25 13:42:10 SC Data - All Services \| Starting real-time market data updates for: ESH19 (ESH19). ID: 1 \| 2019-01-25 13:42:10 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:10 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 10048 \| 2019-01-25 13:42:10 SC Data - All Services \| Requesting security definition data for: ESH19 (ESH19). ID: 1 \| 2019-01-25 13:42:10 Intraday data recording state for symbol ESH19 is set to download 'Pending'. \| 2019-01-25 13:42:10 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:10 DTC Client socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-01-25 13:42:10 Delaying start of download for ESH19 \| 2019-01-25 13:42:10 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:10 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:10 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:10 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:10 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:10 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:10 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:10 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:10 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:10 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:10 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:10 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:10 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:10 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:10 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:10 Mapping CLH19 to CLH19. Service code: nymex \| 2019-01-25 13:42:10 SC Data - All Services \| Starting real-time market data updates for: CLH19 (CLH19). ID: 2 \| 2019-01-25 13:42:10 SC Data - All Services \| Requesting security definition data for: CLH19 (CLH19). ID: 2 \| 2019-01-25 13:42:10 Intraday data recording state for symbol CLH19 is set to download 'Pending'. \| 2019-01-25 13:42:10 Mapping CLJ19 to CLJ19. Service code: nymex \| 2019-01-25 13:42:10 SC Data - All Services \| Starting real-time market data updates for: CLJ19 (CLJ19). ID: 3 \| 2019-01-25 13:42:10 SC Data - All Services \| Requesting security definition data for: CLJ19 (CLJ19). ID: 3 \| 2019-01-25 13:42:10 Mapping ESM19 to ESM19. Service code: cme \| 2019-01-25 13:42:10 SC Data - All Services \| Starting real-time market data updates for: ESM19 (ESM19). ID: 4 \| 2019-01-25 13:42:10 SC Data - All Services \| Requesting security definition data for: ESM19 (ESM19). ID: 4 \| 2019-01-25 13:42:10 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:12 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 443 \| 2019-01-25 13:42:12 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:12 DTC Client socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-01-25 13:42:12 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:12 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:12 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:12 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:12 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:12 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:12 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:12 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:12 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:12 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:12 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:12 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:12 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:12 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:12 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:12 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:14 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 10048 \| 2019-01-25 13:42:14 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:14 DTC Client socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-01-25 13:42:14 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:14 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:14 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:14 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:15 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:15 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:15 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:15 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:15 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:15 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:15 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:15 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:15 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:15 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:15 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:15 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:17 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 443 \| 2019-01-25 13:42:17 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:17 DTC Client socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-01-25 13:42:17 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:17 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:17 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:17 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:17 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:17 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:17 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:17 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:17 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:17 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:17 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:17 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:17 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:17 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:17 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:17 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:19 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2019-01-25 13:42:19 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:19 DTC Client socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-01-25 13:42:19 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:19 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:19 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:19 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:19 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:19 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:19 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:19 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:19 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:19 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:19 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:19 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:19 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:19 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:19 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:19 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:21 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 443 \| 2019-01-25 13:42:21 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:21 DTC Client socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-01-25 13:42:21 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:21 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:21 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:21 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:21 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:21 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:22 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:22 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:22 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:22 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:22 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:22 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:22 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:22 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:22 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:22 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:24 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2019-01-25 13:42:24 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:24 DTC Client socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-01-25 13:42:24 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:24 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:24 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:24 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:24 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:24 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:24 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:24 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:24 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:24 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:24 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:24 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:24 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:24 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:24 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:24 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:26 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 10048 \| 2019-01-25 13:42:26 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:26 DTC Client socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-01-25 13:42:26 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:26 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:26 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:26 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:26 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:26 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:26 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:26 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:26 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:26 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:26 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:26 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:26 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:26 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:26 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:26 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:28 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2019-01-25 13:42:28 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:28 DTC Client socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-01-25 13:42:28 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:28 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:28 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:28 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:28 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:28 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:28 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:28 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:28 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:28 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:28 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:28 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:28 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:28 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:28 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:28 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:31 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 10048 \| 2019-01-25 13:42:31 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:31 DTC Client socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-01-25 13:42:31 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:31 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:31 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:31 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:31 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:31 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:31 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:31 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:31 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:31 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:31 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:31 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:31 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:31 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:31 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:31 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:33 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 10048 \| 2019-01-25 13:42:33 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:33 DTC Client socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-01-25 13:42:33 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:33 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:33 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:33 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:33 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:33 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:33 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:33 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:33 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:33 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:33 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:33 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:33 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:33 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:33 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:33 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:35 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 443 \| 2019-01-25 13:42:35 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:35 DTC Client socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-01-25 13:42:35 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:35 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:35 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:35 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:35 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:35 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:35 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:35 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:35 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:35 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:35 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:35 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:35 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:35 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:36 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:36 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:38 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 10048 \| 2019-01-25 13:42:38 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:38 DTC Client socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-01-25 13:42:38 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:38 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:38 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:38 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:38 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:38 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:38 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:38 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:38 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:38 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:38 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:38 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:38 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:38 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:38 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:38 SC Data - All Services \| Using username 0 \| 2019-01-25 13:42:40 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 10048 \| 2019-01-25 13:42:40 DTC Client socket (1) \| Creating socket. \| 2019-01-25 13:42:40 DTC Client socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-01-25 13:42:40 SC Data - All Services \| Connected to server. \| 2019-01-25 13:42:40 SC Data - All Services \| Starting socket receive thread. \| 2019-01-25 13:42:40 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-01-25 13:42:40 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-01-25 13:42:40 SC Data - All Services \| Sending logon request message. \| 2019-01-25 13:42:40 SC Data - All Services \| Received logon response. \| 2019-01-25 13:42:40 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2019-01-25 13:42:40 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-25 13:42:40 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:40 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-25 13:42:40 SC Data - All Services \| Disconnected from the server. \| 2019-01-25 13:42:40 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2019-01-25 13:42:40 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-25 13:42:40 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-25 13:42:40 DTC Client socket (1) \| Closed. \| 2019-01-25 13:42:40

[2019-01-25 18:45:40] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem: SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2019-01-25 13:42:10 You have another instance of Sierra Chart running which is using the connection: Sierra Chart Exchange Data Feed: Connections To stop using the Sierra Chart exchange data feed connection in that instance, refer to: Sierra Chart Exchange Data Feed: Using Trading Service Provided Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-01-25 18:54:27] #7 [Go To First Post]
Sierra Chart - Max - Posts: 5618
User was called. Regarding you question about scaling, refer to the Chart Scaling documentation here: Chart Scale and Scale Adjusting Sierra Chart Support

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