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Date/Time: Fri, 19 Apr 2024 21:37:38 +0000



Can You Explain why I cannot get data?

View Count: 2008

[2013-11-11 13:54:13]
narcese - Posts: 58
Error connecting socket. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-11-11 08:52:28
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-11 08:52:28
To prevent further connection attempts, select File >> Disconnect. | 2013-11-11 08:52:28
Transact DTC: Disconnected from the server. | 2013-11-11 08:52:28
Will reconnect to the server in 35.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-11 08:52:28

Transact DTC - Starting server: C:\SierraChart2\Transact\TransactToSierraBridge.exe | 2013-11-11 08:53:03
Transact DTC: Connecting to the server 127.0.0.1. Port 1869 | 2013-11-11 08:53:04
The network socket is connected. | 2013-11-11 08:53:04
Transact DTC: Connected to server. | 2013-11-11 08:53:04
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-11-11 08:53:04
DTC - Server protocol version: 2. Client protocol version: 3. There is a protocol mismatch! | 2013-11-11 08:53:04
Transact DTC: Sending logon request message. | 2013-11-11 08:53:04
Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-11-11 08:53:06
Transact Futures: Unsupported protocol version. Disconnecting. | 2013-11-11 08:53:06
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-11 08:53:06
To prevent further connection attempts, select File >> Disconnect. | 2013-11-11 08:53:06
Transact Futures: Disconnected from the server. | 2013-11-11 08:53:06
Will reconnect to the server in 40.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-11 08:53:06

[2013-11-11 17:18:14]
Sierra Chart Engineering - Posts: 104368
Update Sierra Chart by selecting Help >> Download Current Version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-11-11 22:28:42]
narcese - Posts: 58

will not finish download
[2013-11-11 22:33:10]
Sierra Chart Engineering - Posts: 104368
Therefore, download from this page:
http://www.sierrachart.com/index.php?l=doc/download.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-11-12 12:29:01]
narcese - Posts: 58
Still Nothing, will not connect

Transact DTC: Disconnected from the server. | 2013-11-12 07:24:47
Will reconnect to the server in 35.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-12 07:24:47

Transact DTC - Starting server: C:\SierraChart2\Transact\TransactToSierraBridge.exe | 2013-11-12 07:25:19
Transact DTC: Connecting to the server 127.0.0.1. Port 1869 | 2013-11-12 07:25:20
The network socket is connected. | 2013-11-12 07:25:20
Transact DTC: Connected to server. | 2013-11-12 07:25:20
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-11-12 07:25:20
DTC - Server protocol version: 2. Client protocol version: 3. There is a protocol mismatch! | 2013-11-12 07:25:20
Transact DTC: Sending logon request message. | 2013-11-12 07:25:20
Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-11-12 07:25:22
Transact Futures: Unsupported protocol version. Disconnecting. | 2013-11-12 07:25:22
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-12 07:25:22
To prevent further connection attempts, select File >> Disconnect. | 2013-11-12 07:25:22
Transact Futures: Disconnected from the server. | 2013-11-12 07:25:22
Will reconnect to the server in 40.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-12 07:25:22

Transact DTC - Starting server: C:\SierraChart2\Transact\TransactToSierraBridge.exe | 2013-11-12 07:26:02
Transact DTC: Connecting to the server 127.0.0.1. Port 1869 | 2013-11-12 07:26:03
Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-11-12 07:26:04
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-12 07:26:04
To prevent further connection attempts, select File >> Disconnect. | 2013-11-12 07:26:04
Transact DTC: Disconnected from the server. | 2013-11-12 07:26:04
Will reconnect to the server in 40.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-12 07:26:04

[2013-11-12 16:25:54]
Sierra Chart Engineering - Posts: 104368
Exit from Sierra Chart and go to this folder on your system:
C:\SierraChart2\Transact\

Delete this file and any other DLL files in that folder:
TransactToSierraBridge.exe

Download and install Sierra Chart again from this page:
http://www.sierrachart.com/index.php?l=doc/download.php

During the installation, make sure you install Sierra Chart into this folder:
C:\SierraChart2\
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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