- Software Download
- Previous Versions of Sierra Chart (Opens a new page)
- Installation and Upgrading Instructions
- Installation Errors
- Fast Update: This is the preferred method of updating. Especially if you have multiple installations.
- Transferring Sierra Chart Settings and Data From Existing Installation to New Installation. (Opens a new page)
- Software Rollback Procedure
- Providing Installer Log to Support
- About Prereleases. Are they Stable?
- Setting up Shortcut to Sierra Chart
- What is New/Change Log (Opens a new page)
- Antivirus/Anti-malware Software Flagging Sierra Chart Installer as Unsafe
- Current Version: 1455 (August 23, 2016)
- PreRelease Version: 1455 (August 23, 2016)
Note: Sierra Chart is designed to be very simple and self-contained within its own folder. This allows for portability, easy backup and allows you to install multiple copies of it.
All data files and configuration files are located in the folder where Sierra Chart is installed to or one of the subfolders. We believe that data files should not be scattered about your system in other folders, leaving you with questions as to where they are located. It should be obvious where Sierra Chart files are and that is in its own folder. Sierra Chart also does not use the operating system registry.
Due to this design, it is not recommended to install Sierra Chart to the Program Files folder on your system. By default Sierra Chart will not be installed into Program Files on your system. So there is nothing special to do. The Program Files folder is a protected folder on Windows Vista, 7, Server 2008-2012, 8, 8.1, 10. Therefore, Sierra Chart will not function correctly and have issues when installed into this folder unless you run it with Administrator level access. Running Sierra Chart with Administrator level access is for more advanced users.
Previous Versions of Sierra Chart
- Operating system requirements: Windows XP, 2003, Vista, 7, Server 2008-2012, 8, 8.1, 10.
- 32-bit and 64-bit Operating Systems are supported. Sierra Chart is a 32-bit program.
- Sierra Chart is not currently designed to run natively on the Mac operating system. Some of our users do successfully use Sierra Chart on a Mac but they run programs like Parallels or Boot Camp with Windows, or CrossOver to run Sierra Chart on the Mac.
The use of any of these programs is completely outside the scope of Sierra Chart support and it is your responsibility to install them and troubleshoot any problems with them. We recommend that if you are not an experienced computer user and you have a Mac computer, to use a solution like Parallels or Boot Camp with Windows to use Sierra Chart on your Mac since Sierra Chart can only run properly when running directly on Microsoft Windows.
CrossOver is not regarded as a reliable solution by us.
The hardware requirements for Sierra Chart depends upon what you are doing with it. Most any computer system can run Sierra Chart without any difficulty. The following hardware specifications, are beyond the need of Sierra Chart, but are generally recommended for a fast system: 8 GB RAM, quad core CPU, and SSD (solid-state drive).
Fast Update lets you update an installed copy of Sierra Chart very quickly. This is the preferred method of updating.
- Go to or run Sierra Chart if it is not already running. Sub instances of Sierra Chart started with File >> New Instance do not need to be updated. They will automatically be updated to the same version as the main instance when they are started.
- Select Help >> Download Current Version or Help >> Download PreRelease depending on what you want. The download will occur in the background. There is no progress indication. If for some reason it fails due to an error, just repeat this step. If there is an error, it will be displayed in the Sierra Chart Window >> Message Log.
- If there is no new version available, you will see this message in the Message Log: There is no new version available.
- When the download is complete, you will be notified. Follow the on screen prompts. When prompted for an installation folder, do not change it because it is properly set to update your existing installation.
- Just repeat these steps for every copy of Sierra Chart you have installed. Although as explained previously, you do not need to update sub instances of Sierra Chart.
Installer Does Not Run After Download is Complete
If the following error is encountered in the Sierra Chart Message Log, Window >> Show/Hide Message Log, then perform the steps below:
- Go to the Windows Task Manager. Select the Processes tab and see if the SierraChartFileDownloader.exe is running. If it is, then press the End Process button to terminate it. After this, repeat the Fast Update instructions.
- The next reason why the above error message can occur is anti-virus/anti-malware software is preventing the SierraChartFileDownloader.exe installer program from running. In this case, disable the antivirus/anti-malware software running on your system. After that is done, repeat the Fast Update instructions.
- If the above error message still occurs, then the next step is to install Sierra Chart direct from the download link on this website. Follow the Installation and Upgrading Instructions.
Installation and Upgrading Instructions
- If you are updating to a newer version, there is no need to uninstall a previous version. It will be updated. All you need to do is install the software again following the instructions below. All of your Chartbooks and program settings will work and remain the same. The version number you currently have installed is shown on the title bar of the program after the name Sierra Chart.
Refer to the What is New page for a listing of new features and changes in the newer versions.
- Go to the Software Download section on this page and click on the particular download link of the version you want to download.
- Your web browser will ask you to Save this program or to Run/Open this program. It is recommended you use the Run/Open option. If you selected the Run/Open option in your browser, then after the download is completed the installer program will automatically be run. If your Web browser or security software gives you any type of security warning, then press Yes/Allow to allow the installation since the content is definitely safe.
If you have a problem downloading and installing Sierra Chart, then clear your browsers cache and try again. To do this in Internet Explorer, select Tools >> Internet Options on the menu. Press the General >> Browsing History >> Delete button to clear the cache. If you need more help, refer to Help Topic 24.
- The installer has an edit box for the Installation Path/Folder. If you are updating, then be sure Sierra Chart is not running and specify the same installation path/folder where the existing installation of Sierra Chart is located in.
To determine the folder where the existing installation of Sierra Chart is located on your system, go to the existing installation of Sierra Chart and select Window >> Message Log. At the top of the Message Log you will see a line that says Program path. That is the installation path you need to use. See the image below.
There is no need uninstall a previous version.
- If this is a new installation of Sierra Chart, install it into the default installation path. Do not use the Program Files folder.
- Sierra Chart will be run automatically when the installation is finished. To start Sierra Chart later: Press the Windows Start button. Select Programs >> Sierra Chart >> Sierra Chart on the menus to run Sierra Chart. The program file name is SierraChart.exe.
- The Login window will appear after the program is started. The Account Name and Password boxes on the Login window are not for your Data or Trading service username and password. They are for your Sierra Chart Account Name and Password.
- If you are a new user, continue with Step 2 on the Initial Setup Instructions page.
- To get started with Sierra Chart, refer to the Getting Started page.
When starting Sierra Chart, if you encounter a Side-By-Side Configuration is Incorrect message, then install this Microsoft redistributable package directly.
Software Rollback Procedure
If you want to rollback to a prior version, then all you need to do is install the previous version over your existing version in the same folder on your computer. Follow the steps below to do this:
- In the copy of Sierra Chart that you want to rollback, select Help >> Download Prerelease. If you are unable to start and run Sierra Chart, then download the Sierra Chart installer with this Download link.
- When the installer is downloaded, press Yes when prompted to exit from Sierra Chart if Sierra Chart is running.
- The Sierra Chart installer will then be run.
- In the Version list box select Specific Version. Refer to the image below.
- In the Specific Version box on the installer window, enter the version number you want to roll back to. Using the new installer, the earliest you can roll back to is 1408 with this new installer.
For versions prior to this, refer to the Previous Versions of Sierra Chart page. Find the version that you want to download. Install it into the very same folder that the newer version is located in.
In either case there is no need to uninstall the version you have currently installed.
- Press the Install button to install the specified version.
- When the installation is complete, press the Close button on the installer window.
Providing Installer Log to Support
If there are any problems installing Sierra Chart, Sierra Chart support will need to see the installer log file. Follow the instructions below to provide this to Sierra Chart Support.
- Start a Support Request on the Support Board. Here are instructions to start a Support Request.
- Follow the instructions to attach a file to the support request.
- Navigate to the folder where the SierraChartFileDownloader.exe file is located. If you are updating Sierra Chart, this normally will be C:\SierraChart.
- Go to the Logs subfolder within that folder.
- In the list of files you will see files with names like this: Installer Log 2016-07-08 113512.log. Select the one with the latest Date and Time and attach that one.
- Submit the Support Request.
Uninstalling Sierra Chart will remove Sierra Chart from your computer.
You do not need to uninstall Sierra Chart to update it to a new version. You only need to download and run the installer for the new version. If you are experiencing some problem, rarely does un-installing help and is an unnecessary procedure that will cause you to lose your configuration. Contact Sierra Chart support for help.
If you want to reset Sierra Chart to a default state, refer to Help Topic 39.
- To uninstall Sierra Chart from your system you simply need to delete the folder it was installed to.
Usually this folder is C:\SierraChart. You can find the exact folder by running Sierra Chart and selecting Window >> Show/Hide Message Log. At the top of the Message Log, the folder path is shown after Program Path:.
Otherwise, search your computer for SierraChart.exe. If you just want to delete the program files and not your data, then do not delete the Data subfolder contained within the folder Sierra Chart is installed to. Sierra Chart can be installed multiple times to your system, with each copy in a different folder. You need to be sure to delete the copy or copies that you want to un-install.
- The only other two items to remove will be the Sierra Chart Icon on your desktop and the shortcuts to Sierra Chart on the Windows Start menu. You simply need to right-click on those and select Delete on the menu to remove them.
We do not use an un-installer for several reasons. Sierra Chart is self-contained in one folder. Therefore, it is easy to remove with simple deletion, so there is no practical reason for an un-installer.
Un-installers, for safety reasons, do not remove all the related software files from your system, like data files and configuration files. Which means if you want to completely remove Sierra Chart, you would still have to manually delete the folder it is installed to anyway.
Sierra Chart can also be installed multiple times to your system, an un-installer listed through the Windows Control Panel would only remove the most recently installed copy. Which may not even be the copy you want to remove. While we could support listing multiple un-installers in the Windows Programs and Features control panel page, there is no practical benefit to this to justify the effort. It only unnecessarily complicates things especially if the Sierra Chart installation folder has been manually moved.
Sierra Chart does not support un-installation through the windows Programs and Features control panel page. Additionally, that does not provide a clear and direct method to uninstall a program. Often trying to uninstall a program through that interface simply fails because you are asked for a disk or a location to the un-installer to proceed with the un-installation, which you may not even have or may not even make any sense for the particular task you are trying to accomplish.
We try to be as independent as possible from design flaws and problems in the Windows operating system and keep only to the basics for reliability and ease of use.
How often have you tried to un-install a program and have it fail and then have the listing for the program still in the Programs and Features control panel page? We have seen this often.
About Prereleases. Are they Stable?
A Prerelease is the version of Sierra Chart which has been most recently been released. As a general rule a version is released first as a prerelease and then becomes the main release anywhere from one day to two weeks later.
It has all of the latest development and any changes. It may contain new features which have not yet been finalized, completely tested and require further review and consideration by us.
In all cases the prerelease is stable. We would never knowingly release a version of Sierra Chart which is not stable. In general it is not a problem to use a prerelease. If Sierra Chart Support recommends that you update to the prerelease, you should not hesitate doing so.
You have the same percentage of likelihood to encounter a potential unexpected problem in Sierra Chart whether it is a prerelease or main release. In general, Sierra Chart is a very reliable program. New development and changes when released do function properly.
Often a prerelease fixes some issues that have been discovered in the main release and therefore is better to use than the main release.
Nevertheless, having said all of the above, the main reason the prerelease exists is because we want to catch any unexpected problem with the new development before it is released widely. Although the likelihood of this occurring is uncommon.
Setting up Shortcut to Sierra Chart
Follow the below procedure to set up a shortcut to Sierra Chart on your desktop.
- Go to the folder that Sierra Chart is installed to on your system. This folder is usually C:\SierraChart.
- In that folder you will see a file named SierraChart or SierraChart.exe. Right-click on this file and select Copy on the menu.
- Go to the desktop on your computer and then right-click on an empty space and select Paste Shortcut. You will see a new shortcut on the desktop that you can then click on to start Sierra Chart.
Antivirus/Anti-malware Software Flagging Sierra Chart Installer as Unsafe
Sometimes the Sierra Chart installer will be flagged by antivirus/anti-malware software as being malicious. This is a false positive and false positives are not unusual. Programs which are completely safe can still get flagged as being malicious if certain patterns are detected in the executable code or certain action patterns being performed by a program are detected.
The antivirus/anti-malware scanner is not detecting a specific malicious program, but instead certain generalized patterns in the executable code or actions performed which might indicate a match to a malicious program. This is why false positives can and do occur.
Even Windows operating system files have been flagged as being malicious preventing the starting of the operating system.
Sierra Chart is not malicious software for the very simple reason that it is not malicious and is a legitimate and also widely used financial market trading and charting program. The code base is clean. When the executable files are distributed, they are freshly generated and distributed to users from secure systems. So there is never a chance for the installer or files to become compromised or infected in any way. Also, it is the installer program itself which is getting detected by antivirus/anti-malware software.
Confirmation that Sierra Chart is safe can be determined by the Virus Total website. You can upload a copy of the Sierra Chart installer to confirm this. Normally there should be no matches. Or only one or two indicating whatever matches have been found are only false positives.
Solution to Prevent Flagging by Antivirus/Anti-malware Software as Unsafe
In the event that your antivirus/anti-malware software is flagging Sierra Chart as potentially a security risk or quarantining it, and therefore preventing you from installing or updating Sierra Chart, then temporarily disable this antivirus/anti-malware software on your system while installing Sierra Chart. This will be the solution in most cases.
The next step is to go into its exceptions/exclusion rule settings and prevent it from scanning or monitoring the C:\SierraChart folder. This is the default folder that Sierra Chart is installed to. If you installed Sierra Chart to a different folder, then use that folder.
For further help, contact the support of your antivirus/anti-malware software.
*Last modified Friday, 12th August, 2016.