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Date/Time: Fri, 22 Mar 2019 17:34:21 +0000



CQG Data not running

Support Request:
[2019-01-11 21:03:49]
fraalbe - Posts: 9
Hi, I did a backup with a new login in SC AND also CQG, but datafeed is not running. Is it possible that SC have to release it?

Cheers
Frank
[2019-01-11 22:15:29]
Sierra Chart Engineering - Posts: 70084
Open a chart for the symbol that you want and follow the instructions below.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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