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Date/Time: Fri, 22 Mar 2019 17:33:08 +0000



question on flex renko

Support Request:
[2019-01-01 23:41:26]
User889592 - Posts: 8
Hello and thank you for creating such a great trading platform. My question is when using your flex renko bars, in this instance im using 6-3-3, I notice that many times during the day ill have a bar that far exceeds 6 ticks....actually some bars that exceed 6-10 points and then repaint after they close, I haven't seen this behavior with other platforms and just want to make sure I don't have a setting or refresh rate set incorrectly, I am using a setting of fill gap bars except start of day, and new trend bar when range exceeded/ new reversal bar when reversal amount met and chart update 10ms I have tried everything that I know. I've attached pictures. thank you
Attachment Deleted.
imageUploadImage.png / V - Attached On 2019-01-01 23:40:31 UTC - Size: 123.94 KB - 90 views
[2019-01-02 09:40:26]
Sierra Chart Engineering - Posts: 70084
This is explained here:
https://www.sierrachart.com/index.php?page=doc/helpdetails47.html#LastBarInChartExceedingRange

And the solution is given in that section which is to use a tick by tick data configuration.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-01-02 09:41:00
[2019-01-02 22:40:33]
bradh - Posts: 129
And the solution is given in that section which is to use a tick by tick data configuration.

I have the same problem with the tick by tick data configuration.
[2019-01-02 23:55:25]
Sierra Chart Engineering - Posts: 70084
You could not have the same problem. This does not make technical sense.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-01-03 05:28:00]
User889592 - Posts: 8
Thank you for your reply and I apologize for leaving that out in my original post...but I was using tick by tick data as shown in attachment.

I've read all the documentation and would not waste your time unless I was really stumped, I know we will figure this out. I really appreciate the great support here!


Thank you
imageSierra Chart 1853 CQG WebAPI 2019-01-03 00_17_20 Thu [Sim] .png / V - Attached On 2019-01-03 05:19:17 UTC - Size: 59.75 KB - 57 views
[2019-01-03 14:54:49]
Sierra Chart Engineering - Posts: 70084
Can you provide that chart by following these instructions here:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#ProvidingChartbookSingleChart

And can you let us know the time zone you have Sierra Chart set to.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-01-03 14:55:09
[2019-01-04 03:49:20]
User889592 - Posts: 8
Disregard last chart image, here is new

set to New York

thank you
imagePaused 1.00X F.US.ENQH19 [CV] Flex Renko 6-3-3 #1 2019-01-.png / V - Attached On 2019-01-04 03:47:59 UTC - Size: 42.27 KB - 65 views
[2019-01-04 06:38:12]
Sierra Chart Engineering - Posts: 70084
Really what we wanted and linked to was providing the actual Chartbook file containing that chart.

Anyway, we reproduced the settings you are using and we ran a replay and could not reproduce the problem and when we look at the chart image and look at the last bar, it does appear as though the Intraday Data Storage Time Unit is greater than 1 Tick.

Confirm again you are using that setting and:

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-01-04 20:41:45]
User889592 - Posts: 8
I apologize for not sending the actual chartbook, it is now attached. I have double checked and I am using 1 tick data storage time unit, I have deleted and redownloaded all data as you suggested.
I still have this issue.

Thank you
attachmentsupport.Cht - Attached On 2019-01-04 20:39:02 UTC - Size: 22.49 KB - 28 views
[2019-01-05 06:59:09]
Sierra Chart Engineering - Posts: 70084
We definitely cannot reproduce any problem like this even using the Chartbook. This is what we see at the same time:
http://www.sierrachart.com/image.php?Image=1546654266241.png

So we can ensure that the data has been re-downloaded follow the instructions below:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-01-05 09:54:11]
User889592 - Posts: 8
Software version: 1853 64-bit | 2019-01-05 04:47:36
Usage end date: 2019-01-05 | 2019-01-05 04:47:36
Enabled for: Advanced Features. | 2019-01-05 04:47:36
Enabled for: Advanced Features 2. | 2019-01-05 04:47:36
Enabled for: Sierra Chart Historical Data Service. | 2019-01-05 04:47:36
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-01-05 04:47:36
Current selected Data/Trading service: CQG WebAPI | 2019-01-05 04:47:36
Chart Update Interval: 10 | 2019-01-05 04:47:36
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-01-05 04:47:36
2019-01-05 04:47:36 Local computer time | 2019-01-05 04:47:36
2019-01-05 09:47:36 Local computer time in UTC | 2019-01-05 04:47:36
2019-01-05 04:47:36 Local computer time in SC Time Zone | 2019-01-05 04:47:36
2019-01-05 09:36:28 Server time in UTC | 2019-01-05 04:47:36
Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-01-05 04:47:36
Program path: C:\SierraChart\ | 2019-01-05 04:47:36
Data Files path: C:\SierraChart\Data\ | 2019-01-05 04:47:36
OS Version Number: 10.0 | 2019-01-05 04:47:36
Locale Setting: C | 2019-01-05 04:47:36
DLLs: G3_Consolidation_Scalper.dll, G3_Consolidation_Scalper_64.dll, G3_Consolidation_Scalper_9.dll, G3_Consolidation_Scalper_9_64.dll, GomRenko.dll, GomRenko_64.dll, S3T3_V3.1_Prod.dll, S3T3_V3.1_Prod_64.dll, S3_V3.1_Prod.dll, S3_V3.1_Prod_64.dll, T3_V3.1_Prod.dll, T3_V3.1_Prod_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-01-05 04:47:36

Replay 1.00X: F.US.ENQH19 [CV] Flex Renko 6-3-3 #1 | Back test processing: NumberOfTimesCalculateCalled (Cumulative) = 0 | 2019-01-05 04:48:35
F.US.ENQH19 [CV] Flex Renko 6-3-3 #1 | Reloading chart. | 2019-01-05 04:48:35
Reloading all charts with filename: F.US.ENQZ18.scid | 2019-01-05 04:48:52
Intraday data recording state for symbol F.US.ENQH19 is set to download 'Pending'. | 2019-01-05 04:48:52
Reloading all charts with filename: F.US.ENQH19.scid | 2019-01-05 04:48:52
HD Request # 4 | Downloading Intraday chart data for F.US.ENQZ18 to the file F.US.ENQZ18.scid. Service: cme | 2019-01-05 04:48:52
HD Request # 4 | Download start date-time: 2018-09-03 20:00:00.000 | 2019-01-05 04:48:52
HD Request # 4 | Using server: ds7.sierracharts.com port 10150 | 2019-01-05 04:48:52
HD Request # 5 | Downloading Historical Daily chart data for NQZ18. Starting date: 1969-01-04. Service: cqg | 2019-01-05 04:48:52
Historical data download counter reset. | 2019-01-05 04:48:52
HD Request # 5 | Requesting historical Daily data for NQZ18 starting at 1969-01-03 | 2019-01-05 04:48:52
F.US.ENQH19 [CV] Flex Renko 6-3-3 #1 | Reloading chart. | 2019-01-05 04:48:52
Historical Intraday data request for F.US.ENQH19 matches existing queued download and replaces existing request since earlier data is requested. | 2019-01-05 04:48:52
Socket (2) | Creating socket. | 2019-01-05 04:48:52
Socket (2) | Connecting to IP: 8.18.161.133. | 2019-01-05 04:48:52
F.US.ENQH19 [CV] Flex Renko 6-3-3 #1 | Waiting for historical downloads to complete with the IDs: 3, 4, 5, 6, | 2019-01-05 04:48:52
HTTPS historicaldata.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2019-01-05 04:48:52
HTTPS historicaldata.sierrachart.com:443 (3) | Connecting to IP: 88.99.0.216. | 2019-01-05 04:48:52
HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-01-05 04:48:52
HD Request # 4 | Sending historical data logon request message. | 2019-01-05 04:48:52
HD Request # 4 | Requesting Intraday data. Start date-time: 2018-09-03 20:00:00. Record interval: 0. Symbol: NQZ18 | 2019-01-05 04:48:52
HD Request # 4 | Decompressing data. | 2019-01-05 04:48:52
HD Request # 4 | Receiving Intraday data for F.US.ENQZ18 starting at 2018-09-03 20:00:34 | 2019-01-05 04:48:52
HD Request # 4 | Timestamp of first Intraday data file record written: 2018-09-03 20:00:34 | 2019-01-05 04:48:52
HD Request # 5 | Receiving historical Daily data for NQZ18 starting at 2017-09-13 | 2019-01-05 04:48:53
HD Request # 5 | Writing historical Daily data to the file NQZ18.dly | 2019-01-05 04:48:53
HD Request # 5 | Received 322 records from 2017-09-13 00:00:00 to 2018-12-21 00:00:00 (465.0 days) and wrote 322 records for NQZ18 | 2019-01-05 04:48:53
HD Request # 5 | Completion time: 0s | 2019-01-05 04:48:53
HD Request # 5 | Daily data download complete for NQZ18. Unique request ID: 4 | 2019-01-05 04:48:53
Removed historical data download ID 4 | 2019-01-05 04:48:53

HD Request # 6 | Downloading Historical Daily chart data for NQH19. Starting date: 1969-01-04. Service: cqg | 2019-01-05 04:48:53
HD Request # 6 | Requesting historical Daily data for NQH19 starting at 1969-01-03 | 2019-01-05 04:48:53
HD Request # 6 | Receiving historical Daily data for NQH19 starting at 2017-12-13 | 2019-01-05 04:48:53
HD Request # 6 | Writing historical Daily data to the file NQH19.dly | 2019-01-05 04:48:53
HD Request # 6 | Received 266 records from 2017-12-13 00:00:00 to 2019-01-04 00:00:00 (388.0 days) and wrote 266 records for NQH19 | 2019-01-05 04:48:53
HD Request # 6 | Completion time: 0s | 2019-01-05 04:48:53
HD Request # 6 | Daily data download complete for NQH19. Unique request ID: 6 | 2019-01-05 04:48:53
Removed historical data download ID 6 | 2019-01-05 04:48:53

Socket (2) | Max send buffers used during socket life: 1 | 2019-01-05 04:49:29
Socket (2) | Signaling to core to close socket | 2019-01-05 04:49:29
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-01-05 04:49:29
Historical data download thread signaled to stop. | 2019-01-05 04:49:29
HD Request # 4 | Received 33968732 records from 2018-09-03 20:00:34 to 2018-12-21 09:29:55 (108.6 days) and wrote 33968732 records for F.US.ENQZ18 | 2019-01-05 04:49:29
HD Request # 4 | Completion time: 37s | 2019-01-05 04:49:29
HD Request # 4 | Intraday data download complete for F.US.ENQZ18. Unique request ID: 3 | 2019-01-05 04:49:29
Removed historical data download ID 3 | 2019-01-05 04:49:29
Real-time Intraday chart data file updates started for F.US.ENQZ18 | 2019-01-05 04:49:29
Intraday chart data file opened for F.US.ENQZ18 | 2019-01-05 04:49:29

HD Request # 7 | Downloading Intraday chart data for F.US.ENQH19 to the file F.US.ENQH19.scid. Service: cqg | 2019-01-05 04:49:29
HD Request # 7 | Download start date-time: 2018-11-27 19:00:00.000 | 2019-01-05 04:49:29
HD Request # 7 | Using server: ds4.sierracharts.com port 10149 | 2019-01-05 04:49:29
Socket (5) | Creating socket. | 2019-01-05 04:49:29
Socket (5) | Connecting to IP: 192.81.56.146. | 2019-01-05 04:49:29
Socket (2) | Socket gracefully closed by remote side. | 2019-01-05 04:49:29
Socket (2) | Closed. | 2019-01-05 04:49:29
HD Request # 7 | Setting DTC encoding to Binary VLS | 2019-01-05 04:49:29
HD Request # 7 | Sending historical data logon request message. | 2019-01-05 04:49:29
HD Request # 7 | Requesting Intraday data. Start date-time: 2018-11-27 19:00:00. Record interval: 0. Symbol: F.US.ENQH19 | 2019-01-05 04:49:30
HD Request # 7 | Decompressing data. | 2019-01-05 04:49:30
HD Request # 7 | Receiving Intraday data for F.US.ENQH19 starting at 2018-11-27 19:09:47 | 2019-01-05 04:49:30
HD Request # 7 | Timestamp of first Intraday data file record written: 2018-11-27 19:09:47 | 2019-01-05 04:49:30
Socket (5) | Max send buffers used during socket life: 1 | 2019-01-05 04:49:37
Socket (5) | Signaling to core to close socket | 2019-01-05 04:49:37
Historical data download thread signaled to stop. | 2019-01-05 04:49:37
Socket (5) | Shutdown started. Waiting for graceful close. | 2019-01-05 04:49:37
HD Request # 7 | Received 7757004 records from 2018-11-27 19:09:47 to 2019-01-04 16:59:59 (37.9 days) and wrote 7757004 records for F.US.ENQH19 | 2019-01-05 04:49:37
HD Request # 7 | Completion time: 9s | 2019-01-05 04:49:37
HD Request # 7 | Intraday data download complete for F.US.ENQH19. Unique request ID: 5 | 2019-01-05 04:49:37
Removed historical data download ID 5 | 2019-01-05 04:49:37
Real-time Intraday chart data file updates started for F.US.ENQH19 | 2019-01-05 04:49:37
Intraday chart data file opened for F.US.ENQH19 | 2019-01-05 04:49:37

F.US.ENQH19 [CV] Flex Renko 6-3-3 #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-01-05 04:49:37
F.US.ENQH19 [CV] Flex Renko 6-3-3 #1 | Reloading chart. | 2019-01-05 04:49:37
Socket (5) | Socket gracefully closed by remote side. | 2019-01-05 04:49:37
Socket (5) | Closed. | 2019-01-05 04:49:37
F.US.ENQH19 [CV] Flex Renko 6-3-3 #1 | Reloading chart. | 2019-01-05 04:49:37
Replay 1.00X: F.US.ENQH19 [CV] Flex Renko 6-3-3 #1 | Reloading chart. | 2019-01-05 04:50:01
HTTPS historicaldata.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2019-01-05 04:51:53
HTTPS historicaldata.sierrachart.com:443 (3) | Max send buffers used during socket life: 2 | 2019-01-05 04:51:53
HTTPS historicaldata.sierrachart.com:443 (3) | Signaling to core to close socket | 2019-01-05 04:51:53
HTTPS historicaldata.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-01-05 04:51:53
HTTPS historicaldata.sierrachart.com:443 (3) | Closed. | 2019-01-05 04:51:53
[2019-01-07 21:02:00]
Sierra Chart Engineering - Posts: 70084
We still cannot reproduce this even when using CQG data. We will need to a remote assistance session to look into this.

Can you set your telephone number here and let us know when done:
https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-01-07 21:02:12
[2019-01-09 21:24:00]
User889592 - Posts: 8
hello and thank you for your reply, I clicked "Edit >> Delete All Data and Download" and it fixed problem? I think I may have clicked edit/download data intraday chart by accident which was not fixing the problem. May I ask.... how often should I "Edit >> Delete All Data and Download" to make sure all is working fine? does this happen often? if so what causes it so I can look for it?

thank you so much
[2019-01-09 22:05:41]
Sierra Chart Engineering - Posts: 70084
Yes we suspected that was the mistake. You only have to fully re-download the data once.

The reason for the issue was that the Intraday Data Storage Time Unit by default is 1 second and then when you changed it to 1 Tick, you need to re-download the data. But once that is done you are all set.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-01-10 04:32:29]
User212764 - Posts: 97
To SC Engineering: Would you consider adding a line to the upper portion of the Message Log showing the current Intraday Data Storage Unit at startup or reconnection? Something like

Intraday Data Storage Time Unit: 1 tick. | 2019-01-10 01:23:45

Thanks.
[2019-01-10 04:42:20]
Sierra Chart Engineering - Posts: 70084
Yes we will put this into the next release.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-01-10 11:35:45]
User212764 - Posts: 97
Was this added in 1859 64-bit? Can't seem to find it.
[2019-01-10 19:34:06]
Sierra Chart Engineering - Posts: 70084
No it will be out in the next release.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-01-11 12:09:32]
User212764 - Posts: 97
Just installed 1860 64-bit (25905:25906M) with my Intraday Data Storage Time Unit set at 1 tick, and this was the resultant output in the Message Log.

Intraday Data Storage Time Unit: 0 | 2019-01-11 07:00:53

Could you check and advise? Thanks.
[2019-01-11 22:45:10]
Sierra Chart Engineering - Posts: 70084
Yes that is correct.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-01-12 04:35:08]
User212764 - Posts: 97
Intraday Data Storage Time Unit: 0 | 2019-01-11 07:00:53

Possible to make the output more verbose for the average user to refer to?

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