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Direct MessagesDate/Time: Mon, 06 May 2024 19:36:40 +0000
Connection error: Username or Password is incorrect.
View Count: 1222
| [2018-12-12 18:27:20] |
| SierraFan - Posts: 84 |
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When starting sierra up Im getting connection error. I havent changed my password. Ive attempted manual typing in usrnme/pswrd with no luck. Can you help?
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| [2018-12-12 19:11:18] |
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Just to confirm, you want to connect Sierra Chart to your CTS account? If so, enter your CTS login details here: https://www.sierrachart.com/UserControlPanel.php?page=TradingServiceLoginDetails After about three minutes then select File >> Connect to Data Feed and you should get a connection. If not, let us know the Firm your CTS account is with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-12 19:11:48
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| [2018-12-12 19:31:30] |
| SierraFan - Posts: 84 |
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Sierra Charts platform will not start up with the username and password I created 8/23/2018 because of connection error. When I connect to data feed I get this message. Since you mentioned CTS account (Cunningham) being able to trade live through sierra has never worked. CTS says it on your end and Sierra says its on CTS end. I gave up on that along time ago. Today for the first time since having sierra charts icon on my desktop (8/23/2018) when I click on the sierra icon and the charts open up. I have the red box which means not connected to data, I go to file and connect to data and then I get the message connection error.
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| [2018-12-12 19:40:09] |
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That error message indicates a problem related to connecting to CTS. So do you have a CTS trading account? Since apparently you did not follow the instructions we gave you and did not tell us the firm, we just want you to follow these instructions instead: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-12 19:48:50] |
| SierraFan - Posts: 84 |
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No disrespect intended : I did tell you the firm(Cunningham Commodities/895). Sierra Charts platform will not start up with the username and password I created 8/23/2018 because of connection error. When I connect to data feed I get this message. Since you mentioned CTS account (Cunningham) being able to trade live through sierra has never worked. CTS says it on your end and Sierra says its on CTS end. I gave up on that along time ago. Today for the first time since having sierra charts icon on my desktop (8/23/2018) when I click on the sierra icon and the charts open up. I have the red box which means not connected to data, I go to file and connect to data and then I get the message connection error. |
| [2018-12-12 21:23:07] |
| SierraFan - Posts: 84 |
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Thank You Sierra for the quick hands on solution!
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| [2018-12-12 21:29:25] |
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Thank you. For the record user was called and issue resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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