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Direct MessagesDate/Time: Tue, 30 Apr 2024 11:38:46 +0000
Cannot Access SOYF, CORNF and WHEATF via FXCM
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| [2018-12-10 05:13:08] |
| User556932 - Posts: 31 |
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Hi, Problem: I cannot access SOYF, CORNF, or WHEATF data using FXCM. Background: I have recently opened a live account with FXCM, and received instructions from SC. Following instructions, I have - updated to current version and - then continued from step 5 in FXCM trading service instructions. - I tried File>>>Find Symbol and SOYF, and same for CORNF and WHEATF> In all cases got message on chart "downloading ..." that the becomes "Download failed" - have re-started computer. Same problem. - have followed instructions to Update Symbol Settings at <https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings> . Same problem. - Using CORNF as an example, Message log contains numerous messages including " Currently no data in file to display. Will start historic data download and real-time updates. File C:\Sierra Chart\Data\CORNF.dly" and "HD request #18|Error downloading historic intraday data for CORNF. Historic data login error. Data files folder not set for service code : equities.us|2018-12-10 15:51:49" then various messages including "HD Request#18| Intraday download complete for CORNF Unique request ID: 17| 2018-12-10 15:51:49" various others ending with "Intraday chart data file opened for CORNF | 2018-12-10 15:51:49" But I still cannot access data. Would appreciate you advising steps I needs to take to access SOYF, CORNF and WHEATF. Thanks |
| [2018-12-10 18:51:25] |
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We need to add these FXCM symbols. We did not know they have those. We will do that. Allow about 2 to 3 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-10 18:51:36
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