Login Page - Create Account

Support Board


Date/Time: Fri, 19 Apr 2024 07:13:34 +0000



Request to add missing indexes from SC Data to IB

View Count: 627

[2018-12-09 22:41:55]
User315969 - Posts: 10
I am using SC Data as data feed with IB and I cannot find the following SC Data symbols under the available symbols for IB:

$W8HB
$W7HB
$W4HB
$W9HB
$W5CD

Could you please add them to the symbol list in IB? Or let me know how I can format them to use them with IB? I tried using the IB index formatting listed here Interactive Brokers Symbols: Index Format but was unable to figure out what the corresponding symbol would be for IB.
[2018-12-11 20:02:25]
User315969 - Posts: 10
This is strange, I received an email notification that SC Support had responded to this question, and on the board listing it shows that there was a reply from SC Support, but I cannot see any response underneath the question. I tried checking (while logged in/out) from different devices and IPs and still cannot see any response, yet I can see all SC Support responses to other questions on the board. Can you let me know why that is, or maybe just email the response?
[2018-12-11 21:17:40]
Sierra Chart Engineering - Posts: 104368
We have now added these symbols. The prior post was hidden because we misunderstood the question so answer was not valid.

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account