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Date/Time: Thu, 13 Dec 2018 07:33:31 +0000



Missing 2 Days of Quotes on Crude Oil Charts

Support Request:
[2018-12-07 06:23:59]
User297050 - Posts: 14
I upgraded to the newest version and upon restart I am missing the last two days of data on my minute charts. I do a "Delete all data and Reload" and each time I do that I lose even more data as the the chart starts up with the current bar and the missing data set gets larger. What could cause this problem and how to fix it? My continuous data ends on my 3 minute chart on 12/04/2018 at the 1:54 bar and starts up again with the current bar when I "Reload".
[2018-12-07 07:19:57]
Sierra Chart Engineering - Posts: 66930
Follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-12-07 14:55:35]
User297050 - Posts: 14
Last night I had current data but was missing two days. This morning I had no data on my crude oil charts. I have been doing the things in your instruction reference and I go to "Edit" and to the "Delete Data and Download" and I get good historical data for my 30 days on my chart settings but it ended the same place I previously said at 1:54 on Dec 4 then the next bar is 7:51 on Dec 7. Last night it did the same thing and I had the same starting point in the data gap but had current data. Now all last nights data as gone into the mysterious gap. Is there a problem with your newest release of Sierra Charts. It is so unstable it sure seems.
[2018-12-07 17:43:18]
Sierra Chart Engineering - Posts: 66930
Did you update the Symbol Settings as the documentation we linked to explained? This is a critical step.

No there is no problem with the new version.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-12-07 19:37:59]
User297050 - Posts: 14
http://www.sierrachart.com/image.php?Image=1544210649781.png
http://www.sierrachart.com/image.php?Image=1544211369192.png


I have done the procedures and sent the message system when it was going crazy and on a continuous roll non stop from that system. The chart image is attached and each time I close and restart Sierra Charts I have no data in them. When I do "Delete Data and Reload" it gives me historical data to afternoon Dec 4 then starts with the current 3 min bar. All my Crude Oil charts are the same way. I also attached a second chart with the message box showing.
[2018-12-07 19:45:16]
Sierra Chart Engineering - Posts: 66930
Okay we have seen the Message Log and you have a serious issue on your computer system with your storage drive:


F.US.CLEF19 [CV] 1 Day #4 | + Error reading record for update Intraday chart. Error reading records from the file C:\SierraChart\Data\F.US.CLEF19.scid. Error: Windows error code 1392: The file or directory is corrupted and unreadable. | 2018-12-07 12:36:13

For the record an error like this is very very rare to encounter.


Exit from Sierra Chart, and do not run Sierra Chart until this problem is resolved. You probably will want to run the Windows check disk program:
https://support.microsoft.com/en-us/help/2641432/check-your-hard-disk-for-errors-in-windows-7
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-12-07 19:45:48

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