Login Page - Create Account

Support Board


Date/Time: Mon, 17 Jun 2019 13:53:15 +0000



Post From: Missing 2 Days of Quotes on Crude Oil Charts

[2018-12-07 19:45:16]
Sierra Chart Engineering - Posts: 72863
Okay we have seen the Message Log and you have a serious issue on your computer system with your storage drive:


F.US.CLEF19 [CV] 1 Day #4 | + Error reading record for update Intraday chart. Error reading records from the file C:\SierraChart\Data\F.US.CLEF19.scid. Error: Windows error code 1392: The file or directory is corrupted and unreadable. | 2018-12-07 12:36:13

For the record an error like this is very very rare to encounter.


Exit from Sierra Chart, and do not run Sierra Chart until this problem is resolved. You probably will want to run the Windows check disk program:
https://support.microsoft.com/en-us/help/2641432/check-your-hard-disk-for-errors-in-windows-7
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-12-07 19:45:48