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Changed my AMP data feed from CQG to Seirra Chart Exchange, but won't update legacy charts

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[2018-12-03 20:52:12] #1 [Go To First Post]
TraderTen - Posts: 80
I can load new charts but when I update legacy charts to new symbols, I get no response & no data. Any suggestions? (See png clip, plus log.)


2018-12-03_Charts with data load errors.png / V - Attached On 2018-12-03 20:46:40 UTC - Size: 69.94 KB - 269 views Private File Attachment Deleted.

[2018-12-03 22:14:10] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Could you just restart Sierra Chart and enable the Force Login option. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-12-04 00:07:06] #3 [Go To First Post]
TraderTen - Posts: 80
Ok, it looks like that did the trick. However, I need to watch the feed for awhile to verify it is real time, as it is evening session, and ticks aren't coming through as often. But that is real progress. It even enabled me to change the legacy charts (one so far) to the new symbols and get updated data. So, looks like I should do this for every log it, as it appears to not save this election upon shut-down?

[2018-12-04 01:34:11] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No you just need to do that once. You are all set. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-12-04 21:47:17] #5 [Go To First Post]
TraderTen - Posts: 80
OK, but on loging on this AM, while log0n & Symbols work, however, the data still has issues: Specifically: charts update on logon, then system logs off and no data for 8 minutes, then logon/update, then logoff for another 8+ minutes. Any ideas. See log attached for this mornings logon sequence. (I tried to attach log but your system would not allow it).

[2018-12-05 01:42:28] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not see any Message Log attached or any log which has been sent from your account. Follow the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-12-05 03:45:36] #7 [Go To First Post]
TraderTen - Posts: 80
OK, here is an updated one: THE PROBLEM IS CHART IS UPDATED TO CURRENT TIME, BUT THEN SHUTS DOWN, SO GET NO REAL TIME DATA, WHICH IS WHAT I SIGNED UP FOR IN THIS EXCHANGE PACKAGE. --------------------------------------------------------------- Reading Internal Order ID file. \| 2018-12-04 20:34:50 Reading Trade Orders file. \| 2018-12-04 20:34:50 Reading Trade Positions file. \| 2018-12-04 20:34:50 Account Balance file. \| 2018-12-04 20:34:50 Listening on UDP port 22904. \| 2018-12-04 20:34:50 Software version: 1842 32-bit \| 2018-12-04 20:34:50 Enabled for: Advanced Features. \| 2018-12-04 20:34:50 Enabled for: Sierra Chart Historical Data Service. \| 2018-12-04 20:34:50 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-12-04 20:34:50 Current selected Data/Trading service: CQG FIX Trading \| 2018-12-04 20:34:50 Chart Update Interval: 500 \| 2018-12-04 20:34:50 Data/Trade Service Settings automatically set. \| 2018-12-04 20:34:50 Time Zone: -07:00:00 (MST-07) \| 2018-12-04 20:34:50 2018-12-04 20:34:49 Local computer time \| 2018-12-04 20:34:50 2018-12-05 03:34:49 Local computer time in UTC \| 2018-12-04 20:34:50 2018-12-04 20:34:49 Local computer time in SC Time Zone \| 2018-12-04 20:34:50 2018-12-05 03:34:46 Server time in UTC \| 2018-12-04 20:34:50 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2018-12-04 20:34:50 Program path: C:\SierraChart\ \| 2018-12-04 20:34:50 Data Files path: C:\SierraChart\Data\ \| 2018-12-04 20:34:50 OS Version Number: 6.1 \| 2018-12-04 20:34:50 Locale Setting: C \| 2018-12-04 20:34:50 DLLs: KowalT3.dll, sst_imbalance.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2018-12-04 20:34:50 Checking for new symbol settings for service code cqg \| 2018-12-04 20:34:50 HTTPS www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-12-04 20:34:50 HTTPS www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-12-04 20:34:50 Symbol settings are up-to-date for cqg \| 2018-12-04 20:34:50 Received 5 login tokens. \| 2018-12-04 20:34:50 HTTPS www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-12-04 20:34:52 HTTPS www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-12-04 20:34:52 HTTPS login.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2018-12-04 20:34:54 HTTPS login.sierrachart.com:443 (1) \| Received socket Close event. \| 2018-12-04 20:34:54 HTTPS login.sierrachart.com:443 (1) \| Signaling to core to close socket \| 2018-12-04 20:34:54 HTTPS login.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-04 20:34:54 HTTPS login.sierrachart.com:443 (1) \| Closed. \| 2018-12-04 20:34:54 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2018-12-04 20:34:55 HTTPS www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-12-04 20:34:55 HTTPS www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-12-04 20:34:55 HTTPS www.sierrachart.com:443 (4) \| Signaling to core to close socket \| 2018-12-04 20:34:55 HTTPS www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-04 20:34:55 HTTPS www.sierrachart.com:443 (4) \| Closed. \| 2018-12-04 20:34:55 HTTPS www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-12-04 20:34:55 HTTPS www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-12-04 20:34:55 HTTPS www.sierrachart.com:443 (2) \| Signaling to core to close socket \| 2018-12-04 20:34:55 HTTPS www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-04 20:34:55 HTTPS www.sierrachart.com:443 (2) \| Closed. \| 2018-12-04 20:34:55 CQG FIX socket (1) \| Creating socket. Using TLS 1.2. \| 2018-12-04 20:34:55 CQG FIX socket (1) \| Connecting to IP: 208.48.16.214. \| 2018-12-04 20:34:55 CQG FIX: Sending the Logon message. \| 2018-12-04 20:34:56 CQG FIX Trading \| Connected to trading server. \| 2018-12-04 20:34:56 CQG FIX Trading \| Connecting to server api.cqg.com \| 2018-12-04 20:34:56 CQG WebSocket \| Connecting to WebSocket server. \| 2018-12-04 20:34:56 CQG WebSocket socket (2) \| Creating socket. Using TLS 1.2. \| 2018-12-04 20:34:56 CQG WebSocket socket (2) \| Connecting to IP: 208.48.16.35. \| 2018-12-04 20:34:56 CQG FIX \| FCM name: AMP \| 2018-12-04 20:34:56 CQG WebSocket \| Opening WebSocket. \| 2018-12-04 20:34:56 CQG WebSocket \| Sending WebSocket handshake. \| 2018-12-04 20:34:56 CQG WebSocket \| Header line. HTTP/1.1 101 Switching Protocols \| 2018-12-04 20:34:57 CQG WebSocket \| Header line. Connection: upgrade \| 2018-12-04 20:34:57 CQG WebSocket \| Header line. Sec-WebSocket-Accept: ZGAEXzy87GZnlb91lifcoQIDUz4= \| 2018-12-04 20:34:57 CQG WebSocket \| Header line. Server: WebSocket++/0.7.0 \| 2018-12-04 20:34:57 CQG WebSocket \| Header line. Upgrade: websocket \| 2018-12-04 20:34:57 CQG WebSocket \| Header line. \| 2018-12-04 20:34:57 CQG WebSocket \| Web socket state is now open. \| 2018-12-04 20:34:57 CQG FIX Trading \| WebSocket connected. \| 2018-12-04 20:34:57 CQG FIX Trading \| Sending market data logon message. \| 2018-12-04 20:34:57 CQG FIX Trading \| Base Time: 2018-12-01T04:47:02. 2018-12-01 04:47:02 \| 2018-12-04 20:34:57 CQG FIX Trading \| Logon successful. Session Token = Lra1mx5T5eoKkn5n9VT25N1se7RrIbizTOJ6j5V4nn4yIxvXdWKClvgiiPq2s/vKBGt+XjOkgTm \| 2018-12-04 20:34:57 CQG FIX Trading \| Connected to data and trading server. \| 2018-12-04 20:34:57 HTTPS www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-12-04 20:34:57 HTTPS www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-12-04 20:34:57 HTTPS www.sierrachart.com:443 (5) \| Signaling to core to close socket \| 2018-12-04 20:34:57 HTTPS www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-04 20:34:57 HTTPS www.sierrachart.com:443 (5) \| Closed. \| 2018-12-04 20:34:57 Loading DLL C:\SierraChart\Data\UserContributedStudies.dll \| 2018-12-04 20:35:13 F.US.EPZ18 10 Sec #1 \| Reloading chart. \| 2018-12-04 20:35:13 Loading DLL C:\SierraChart\Data\KowalT3.dll \| 2018-12-04 20:35:13 F.US.RTYH19 Flex Renko 7-5-4 #2 \| Reloading chart. \| 2018-12-04 20:35:13 CQG FIX Trading \| Starting real-time market data updates for: F.US.EPZ18. ID: 1 \| 2018-12-04 20:35:14 CQG FIX Trading \| Sending symbol resolution request for F.US.EPZ18. ID: 15511 \| 2018-12-04 20:35:14 CQG FIX Trading \| Requesting market data for \| 2018-12-04 20:35:14 CQG FIX Trading \| Requesting security definition data for: F.US.EPZ18. ID: 1 \| 2018-12-04 20:35:14 Intraday data recording state for symbol F.US.EPZ18 is set to download 'Pending'. \| 2018-12-04 20:35:14 Delaying start of download for F.US.EPZ18 \| 2018-12-04 20:35:14 CQG FIX Trading \| Starting real-time market data updates for: F.US.RTYH19. ID: 2 \| 2018-12-04 20:35:14 CQG FIX Trading \| Sending symbol resolution request for F.US.RTYH19. ID: 15512 \| 2018-12-04 20:35:14 CQG FIX Trading \| Requesting market data for \| 2018-12-04 20:35:14 CQG FIX Trading \| Requesting security definition data for: F.US.RTYH19. ID: 2 \| 2018-12-04 20:35:14 Intraday data recording state for symbol F.US.RTYH19 is set to download 'Pending'. \| 2018-12-04 20:35:14 CQG FIX Trading \| Market data subscription for was unsuccessful. Text: Contract was not found. \| 2018-12-04 20:35:14 CQG FIX Trading \| Received symbol resolution report for symbol F.US.EPZ18. Search Symbol: F.US.EPZ18. Request ID: 15511. Contract ID: 1. \| 2018-12-04 20:35:14 CQG FIX Trading \| Requesting market data for F.US.EPZ18 \| 2018-12-04 20:35:14 CQG FIX Trading \| Market data subscription for was unsuccessful. Text: Contract was not found. \| 2018-12-04 20:35:14 CQG FIX Trading \| Received symbol resolution report for symbol F.US.RTYH19. Search Symbol: F.US.RTYH19. Request ID: 15512. Contract ID: 2. \| 2018-12-04 20:35:14 CQG FIX Trading \| Requesting market data for F.US.RTYH19 \| 2018-12-04 20:35:14 CQG FIX Trading \| Market data subscription for F.US.EPZ18 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. \| 2018-12-04 20:35:14 Symbol Error - F.US.EPZ18 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. \| 2018-12-04 20:35:14 CQG FIX Trading \| Market data subscription for F.US.RTYH19 was unsuccessful. Text: Real-time data for instrument F.US.RTY (corresponding to ID = 2) are not allowed. \| 2018-12-04 20:35:14 Symbol Error - F.US.RTYH19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.RTY (corresponding to ID = 2) are not allowed. \| 2018-12-04 20:35:14 HD Request # 2 \| Downloading Intraday chart data for F.US.EPZ18 to the file F.US.EPZ18.scid. Service: cqg \| 2018-12-04 20:35:15 HD Request # 2 \| Download start date-time: 2018-12-04 19:28:48.000 \| 2018-12-04 20:35:15 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2018-12-04 20:35:15 Socket (3) \| Creating socket. \| 2018-12-04 20:35:15 Socket (3) \| Connecting to IP: 192.81.56.146. \| 2018-12-04 20:35:15 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2018-12-04 20:35:15 HD Request # 2 \| Sending historical data logon request message. \| 2018-12-04 20:35:15 HD Request # 2 \| Requesting Intraday data. Start date-time: 2018-12-04 19:28:48. Record interval: 1. Symbol: F.US.EPZ18 \| 2018-12-04 20:35:15 HD Request # 2 \| Decompressing data. \| 2018-12-04 20:35:15 HD Request # 2 \| Receiving Intraday data for F.US.EPZ18 starting at 2018-12-04 19:28:48 \| 2018-12-04 20:35:15 HD Request # 2 \| Timestamp of first Intraday data file record written: 2018-12-04 19:28:48 \| 2018-12-04 20:35:15 Socket (3) \| Signaling to core to close socket \| 2018-12-04 20:35:15 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2018-12-04 20:35:15 Historical data download thread signaled to stop. \| 2018-12-04 20:35:15 HD Request # 2 \| Received 678 records from 2018-12-04 19:28:48 to 2018-12-04 20:35:09 (66.3 minutes) and wrote 678 records for F.US.EPZ18 \| 2018-12-04 20:35:15 HD Request # 2 \| Completion time: 0s \| 2018-12-04 20:35:15 HD Request # 2 \| Intraday data download complete for F.US.EPZ18. Unique request ID: 1 \| 2018-12-04 20:35:15 Removed historical data download ID 1 \| 2018-12-04 20:35:15 Real-time Intraday chart data file updates started for F.US.EPZ18 \| 2018-12-04 20:35:15 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ18.scid \| 2018-12-04 20:35:15 Intraday chart data file opened for F.US.EPZ18 \| 2018-12-04 20:35:15 HD Request # 3 \| Downloading Intraday chart data for F.US.RTYH19 to the file F.US.RTYH19.scid. Service: cqg \| 2018-12-04 20:35:15 HD Request # 3 \| Download start date-time: 2018-12-04 18:26:57.000 \| 2018-12-04 20:35:15 HD Request # 3 \| Using server: ds3.sierracharts.com port 10150 \| 2018-12-04 20:35:15 Socket (4) \| Creating socket. \| 2018-12-04 20:35:15 Socket (4) \| Connecting to IP: 65.182.172.42. \| 2018-12-04 20:35:15 Socket (3) \| Socket gracefully closed by remote side. \| 2018-12-04 20:35:15 Socket (3) \| Closed. \| 2018-12-04 20:35:15 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2018-12-04 20:35:15 HD Request # 3 \| Sending historical data logon request message. \| 2018-12-04 20:35:15 HD Request # 3 \| Requesting Intraday data. Start date-time: 2018-12-04 18:26:57. Record interval: 1. Symbol: F.US.RTYH19 \| 2018-12-04 20:35:15 HD Request # 3 \| Decompressing data. \| 2018-12-04 20:35:16 HD Request # 3 \| Receiving Intraday data for F.US.RTYH19 starting at 2018-12-04 18:26:57 \| 2018-12-04 20:35:16 HD Request # 3 \| Timestamp of first Intraday data file record written: 2018-12-04 18:26:57 \| 2018-12-04 20:35:16 Socket (4) \| Signaling to core to close socket \| 2018-12-04 20:35:16 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2018-12-04 20:35:16 Historical data download thread signaled to stop. \| 2018-12-04 20:35:16 HD Request # 3 \| Received 1 record from 2018-12-04 18:26:57 to 2018-12-04 18:26:57 (0.0 seconds) and wrote 1 record for F.US.RTYH19 \| 2018-12-04 20:35:16 HD Request # 3 \| Completion time: 0s \| 2018-12-04 20:35:16 HD Request # 3 \| Intraday data download complete for F.US.RTYH19. Unique request ID: 2 \| 2018-12-04 20:35:16 Removed historical data download ID 2 \| 2018-12-04 20:35:16 Real-time Intraday chart data file updates started for F.US.RTYH19 \| 2018-12-04 20:35:16 Opened cached Intraday file: C:\SierraChart\Data\F.US.RTYH19.scid \| 2018-12-04 20:35:16 Intraday chart data file opened for F.US.RTYH19 \| 2018-12-04 20:35:16 Socket (4) \| Socket gracefully closed by remote side. \| 2018-12-04 20:35:16 Socket (4) \| Closed. \| 2018-12-04 20:35:16

[2018-12-05 04:23:22] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What we see is that you are logged into the wrong Sierra Chart account. You need to log into the Sierra Chart account that you use on this Support Board. Refer to: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-05 04:23:36

[2018-12-05 18:18:22] #9 [Go To First Post]
User316362 - Posts: 210
I'm curious what data service setting is being used for AMP trading? I don't see sierra chart exchange. Also, is there a preferred Data Service for AMP trading as far as sierra chart is concerned? Update: AMP contact says just an CQG service for routing orders but still use sierra data. Date Time Of Last Edit: 2018-12-05 19:00:35

[2018-12-05 21:00:30] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In most cases the AMP users are using CQG. Usually the CQG Web API service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-12-06 06:32:23] #11 [Go To First Post]
TraderTen - Posts: 80
Ok, I have followed your instructions to change the login and it worked, as I now have streamed real time data. However, an old issue cropped up which you can read about in past posts: and that is that the data feed stops/drops every few minutes, during which there is no data coming in. I felt that once I got away from CQG and Rithmic data that this would improve. So far, not seeing any evidence of that. Please look at the log below for the most recent data shut down event, for any clues to the cause. They happen at 5 to 10 minute intervals, more or less. Usually also, the data feed window changes from Green to Yellow until the connection is re-established, which usually happens in a minute or so. ----------------------------- HD Request # 31 \| Downloading Intraday chart data for F.US.EPZ18 to the file F.US.EPZ18.scid. Service: cme \| 2018-12-05 23:08:31 HD Request # 31 \| Download start date-time: 2018-12-05 23:08:03.000 \| 2018-12-05 23:08:31 HD Request # 31 \| Using server: ds1.sierracharts.com port 10150 \| 2018-12-05 23:08:31 Socket (6) \| Creating socket. \| 2018-12-05 23:08:31 Socket (6) \| Connecting to IP: 8.18.161.135. \| 2018-12-05 23:08:31 Socket (5) \| Socket gracefully closed by remote side. \| 2018-12-05 23:08:31 Socket (5) \| Closed. \| 2018-12-05 23:08:31 HD Request # 31 \| Setting DTC encoding to Binary VLS \| 2018-12-05 23:08:31 HD Request # 31 \| Sending historical data logon request message. \| 2018-12-05 23:08:31 HD Request # 31 \| Requesting Intraday data. Start date-time: 2018-12-05 23:08:03. Record interval: 1. Symbol: ESZ18 \| 2018-12-05 23:08:31 HD Request # 31 \| Decompressing data. \| 2018-12-05 23:08:31 HD Request # 31 \| Receiving Intraday data for F.US.EPZ18 starting at 2018-12-05 23:08:03 \| 2018-12-05 23:08:31 HD Request # 31 \| Timestamp of first Intraday data file record written: 2018-12-05 23:08:03 \| 2018-12-05 23:08:31 Socket (6) \| Signaling to core to close socket \| 2018-12-05 23:08:31 Socket (6) \| Shutdown started. Waiting for graceful close. \| 2018-12-05 23:08:31 Historical data download thread signaled to stop. \| 2018-12-05 23:08:31 HD Request # 31 \| Received 2 records from 2018-12-05 23:08:03 to 2018-12-05 23:08:21 (18.0 seconds) and wrote 2 records for F.US.EPZ18 \| 2018-12-05 23:08:31 Added 2 Time and Sales records to Intraday data file for F.US.EPZ18 after download. \| 2018-12-05 23:08:31 HD Request # 31 \| Completion time: 1s \| 2018-12-05 23:08:31 HD Request # 31 \| Intraday data download complete for F.US.EPZ18. Unique request ID: 30 \| 2018-12-05 23:08:31 Removed historical data download ID 30 \| 2018-12-05 23:08:31 Real-time Intraday chart data file updates started for F.US.EPZ18 \| 2018-12-05 23:08:31 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ18.scid \| 2018-12-05 23:08:31 Intraday chart data file opened for F.US.EPZ18 \| 2018-12-05 23:08:31 Socket (6) \| Socket gracefully closed by remote side. \| 2018-12-05 23:08:31 Socket (6) \| Closed. \| 2018-12-05 23:08:31 CQG FIX socket (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-12-05 23:14:04 * CQG FIX socket (2) \| Socket gracefully closed by remote side. \| 2018-12-05 23:14:04 CQG FIX socket (2) \| Received socket Close event. \| 2018-12-05 23:14:04 CQG FIX socket (2) \| Signaling to core to close socket \| 2018-12-05 23:14:04 CQG FIX: Socket connection was closed without any logout messages sent or received. \| 2018-12-05 23:14:04 CQG FIX socket (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-05 23:14:04 CQG FIX socket (2) \| Closed. \| 2018-12-05 23:14:04 CQG FIX Trading \| Disconnected. \| 2018-12-05 23:14:04 CQG FIX Trading \| Will reconnect FIX connection in 2 seconds. \| 2018-12-05 23:14:04 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2018-12-05 23:14:06 CQG FIX socket (1) \| Creating socket. Using TLS 1.2. \| 2018-12-05 23:14:06 CQG FIX socket (1) \| Connecting to IP: 208.48.16.214. \| 2018-12-05 23:14:06 CQG FIX: Sending the Logon message. \| 2018-12-05 23:14:07 CQG FIX Trading \| Requesting orders and positions after FIX connection restored. \| 2018-12-05 23:14:07 CQG FIX \| FCM name: AMP \| 2018-12-05 23:14:07 DTC Client socket (4) \| Socket gracefully closed by remote side. \| 2018-12-05 23:14:49 DTC Client socket (4) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-12-05 23:14:49 * DTC Client socket (4) \| Received socket Close event. \| 2018-12-05 23:14:49 DTC Client socket (4) \| Signaling to core to close socket \| 2018-12-05 23:14:49 DTC Client socket (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-05 23:14:49 DTC Client socket (4) \| Closed. \| 2018-12-05 23:14:49 SC Data - All Services \| Disconnected from the server. \| 2018-12-05 23:14:49 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2018-12-05 23:14:49 SC Data - All Services \| Using username 0 \| 2018-12-05 23:14:51 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2018-12-05 23:14:51 DTC Client socket (2) \| Creating socket. \| 2018-12-05 23:14:51 DTC Client socket (2) \| Connecting to IP: 8.18.161.135. \| 2018-12-05 23:14:51 SC Data - All Services \| Connected to server. \| 2018-12-05 23:14:51 SC Data - All Services \| Starting socket receive thread. \| 2018-12-05 23:14:51 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2018-12-05 23:14:51 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2018-12-05 23:14:51 SC Data - All Services \| Sending logon request message. \| 2018-12-05 23:14:51 SC Data - All Services \| Received logon response. \| 2018-12-05 23:14:51 SC Data - All Services \| Server Name: SC Realtime Server. \| 2018-12-05 23:14:51 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2018-12-05 23:14:51 SC Data - All Services \| Successfully connected. \| 2018-12-05 23:14:51 SC Data - All Services \| Trading is not supported. \| 2018-12-05 23:14:51 Intraday data recording state for symbol F.US.EPZ18 is set to download 'Pending'. \| 2018-12-05 23:14:51 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.EPZ18 -> ESZ18 \| 2018-12-05 23:14:51 Intraday data recording state for symbol F.US.RTYZ18 is set to download 'Pending'. \| 2018-12-05 23:14:51 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.RTYZ18 -> RTYZ18 \| 2018-12-05 23:14:51 HD Request # 32 \| Downloading Intraday chart data for F.US.EPZ18 to the file F.US.EPZ18.scid. Service: cme \| 2018-12-05 23:14:51 HD Request # 32 \| Download start date-time: 2018-12-05 23:14:26.000 \| 2018-12-05 23:14:51 HD Request # 32 \| Using server: ds7.sierracharts.com port 10149 \| 2018-12-05 23:14:51 Socket (4) \| Creating socket. \| 2018-12-05 23:14:51 Socket (4) \| Connecting to IP: 8.18.161.133. \| 2018-12-05 23:14:51 SC Data - All Services \| Received security definition for symbol F.US.EPZ18 \| 2018-12-05 23:14:51 SC Data - All Services \| Received security definition for symbol F.US.RTYZ18 \| 2018-12-05 23:14:51 HD Request # 32 \| Setting DTC encoding to Binary VLS \| 2018-12-05 23:14:51 HD Request # 32 \| Sending historical data logon request message. \| 2018-12-05 23:14:51 HD Request # 32 \| Requesting Intraday data. Start date-time: 2018-12-05 23:14:26. Record interval: 1. Symbol: ESZ18 \| 2018-12-05 23:14:52 HD Request # 32 \| Decompressing data. \| 2018-12-05 23:14:52 HD Request # 32 \| Receiving Intraday data for F.US.EPZ18 starting at 2018-12-05 23:14:26 \| 2018-12-05 23:14:52 HD Request # 32 \| Timestamp of first Intraday data file record written: 2018-12-05 23:14:26 \| 2018-12-05 23:14:52 Socket (4) \| Signaling to core to close socket \| 2018-12-05 23:14:52 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2018-12-05 23:14:52 Historical data download thread signaled to stop. \| 2018-12-05 23:14:52 HD Request # 32 \| Received 6 records from 2018-12-05 23:14:26 to 2018-12-05 23:14:43 (17.0 seconds) and wrote 6 records for F.US.EPZ18 \| 2018-12-05 23:14:52 HD Request # 32 \| Completion time: 0s \| 2018-12-05 23:14:52 HD Request # 32 \| Intraday data download complete for F.US.EPZ18. Unique request ID: 31 \| 2018-12-05 23:14:52 Removed historical data download ID 31 \| 2018-12-05 23:14:52 Real-time Intraday chart data file updates started for F.US.EPZ18 \| 2018-12-05 23:14:52 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ18.scid \| 2018-12-05 23:14:52 Intraday chart data file opened for F.US.EPZ18 \| 2018-12-05 23:14:52 HD Request # 33 \| Downloading Intraday chart data for F.US.RTYZ18 to the file F.US.RTYZ18.scid. Service: cme \| 2018-12-05 23:14:52 HD Request # 33 \| Download start date-time: 2018-12-05 23:14:21.000 \| 2018-12-05 23:14:52 HD Request # 33 \| Using server: ds1.sierracharts.com port 10150 \| 2018-12-05 23:14:52 Socket (5) \| Creating socket. \| 2018-12-05 23:14:52 Socket (5) \| Connecting to IP: 8.18.161.135. \| 2018-12-05 23:14:52 Socket (4) \| Socket gracefully closed by remote side. \| 2018-12-05 23:14:52 Socket (4) \| Closed. \| 2018-12-05 23:14:52 HD Request # 33 \| Setting DTC encoding to Binary VLS \| 2018-12-05 23:14:52 HD Request # 33 \| Sending historical data logon request message. \| 2018-12-05 23:14:52 HD Request # 33 \| Requesting Intraday data. Start date-time: 2018-12-05 23:14:21. Record interval: 1. Symbol: RTYZ18 \| 2018-12-05 23:14:52 HD Request # 33 \| Decompressing data. \| 2018-12-05 23:14:52 HD Request # 33 \| Receiving Intraday data for F.US.RTYZ18 starting at 2018-12-05 23:14:21 \| 2018-12-05 23:14:52 HD Request # 33 \| Timestamp of first Intraday data file record written: 2018-12-05 23:14:21 \| 2018-12-05 23:14:52 Socket (5) \| Signaling to core to close socket \| 2018-12-05 23:14:52 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2018-12-05 23:14:52 Historical data download thread signaled to stop. \| 2018-12-05 23:14:52 HD Request # 33 \| Received 5 records from 2018-12-05 23:14:21 to 2018-12-05 23:14:45 (24.0 seconds) and wrote 5 records for F.US.RTYZ18 \| 2018-12-05 23:14:52 HD Request # 33 \| Completion time: 0s \| 2018-12-05 23:14:52 HD Request # 33 \| Intraday data download complete for F.US.RTYZ18. Unique request ID: 32 \| 2018-12-05 23:14:52 Removed historical data download ID 32 \| 2018-12-05 23:14:52 Real-time Intraday chart data file updates started for F.US.RTYZ18 \| 2018-12-05 23:14:52 Opened cached Intraday file: C:\SierraChart\Data\F.US.RTYZ18.scid \| 2018-12-05 23:14:52 Intraday chart data file opened for F.US.RTYZ18 \| 2018-12-05 23:14:52 Socket (5) \| Socket gracefully closed by remote side. \| 2018-12-05 23:14:52 Socket (5) \| Closed. \| 2018-12-05 23:14:52 CQG FIX socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-12-05 23:15:07 * CQG FIX socket (1) \| Socket gracefully closed by remote side. \| 2018-12-05 23:15:07 CQG FIX socket (1) \| Received socket Close event. \| 2018-12-05 23:15:07 CQG FIX socket (1) \| Signaling to core to close socket \| 2018-12-05 23:15:07 CQG FIX: Socket connection was closed without any logout messages sent or received. \| 2018-12-05 23:15:07 CQG FIX socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-05 23:15:07 CQG FIX socket (1) \| Closed. \| 2018-12-05 23:15:07 CQG FIX Trading \| Disconnected. \| 2018-12-05 23:15:07 CQG FIX Trading \| Will reconnect FIX connection in 2 seconds. \| 2018-12-05 23:15:07 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2018-12-05 23:15:09 CQG FIX socket (1) \| Creating socket. Using TLS 1.2. \| 2018-12-05 23:15:09 CQG FIX socket (1) \| Connecting to IP: 208.48.16.214. \| 2018-12-05 23:15:09 CQG FIX: Sending the Logon message. \| 2018-12-05 23:15:09 CQG FIX Trading \| Requesting orders and positions after FIX connection restored. \| 2018-12-05 23:15:09 CQG FIX \| FCM name: AMP \| 2018-12-05 23:15:10

[2018-12-06 09:26:07] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Usually also, the data feed window changes from Green to Yellow until the connection is re-established, which usually happens in a minute or so. ----------------------------- Set Global Settings >> Data/Trade Service Settings >> Service Settings >> Connect to Market Data Server to False. We do see the lost connection to the Sierra Chart Exchange Data Feed as well as CQG but the data feed recovered within two seconds. Not a minute. If you are still periodically losing the connection to the Sierra Chart Exchange Data Feed often, then that does indicate some connectivity issue on your side because it is well-established that the connectivity to our servers is very solid. Any problem would not be due to the immediate network connectivity our systems have. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-06 09:42:09

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