Login Page - Create Account

Support Board


Date/Time: Wed, 08 May 2024 20:25:46 +0000



Connecting to my chart book

View Count: 542

[2018-12-03 15:39:53]
User491464 - Posts: 21
I am an AMP customer and although my data is connected, none of my chart books will load today and Sierra keeps crashing when I try to load them. I have checked with AMP and they said that there is nothing that they can see that would point to any issues.

Would you be able to advise what I can do to fix this?

Thanks,
[2018-12-03 19:35:08]
Sierra Chart Engineering - Posts: 104368
Run Sierra Chart in Safe Mode:
Sierra Chart - Software Login Instructions: Using Safe Mode

Also refer to:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or m
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account