Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Sat, 27 Apr 2024 00:11:12 +0000

How to Post a Message for Support

Can not set Multiple Data and Trading Services at the Same Time

View Count: 3686

[2018-11-29 19:15:15]
[Go To First Post]
User548572 - Posts: 4
I do not thing that I'm lama. I work as IT specialist for several years, but I still do not get, how to set this:
1. instance with CQG data
2. instance with data from first instance and tradeing to interactive brokers account.
----------
When I go step by step with instructions: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#SettingChartReferenceLocalSymbolDataFile
I have 2 instnances. First is with CQG and works as server. Second one works as DTC sub instance with the same data from first one. But I did not get how to set Interactive brokers connectin on 2. intance.

Sorry for this, but it needs more decription on the help pages with examples.
Thanks
[2018-11-29 20:52:27]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is a new method to do this and it is somewhat explained in this thread:
Breaking Change: Remote Chart Data Files

We still have not yet prepared formal documentation. But you should not have difficulty understanding what to do.

You must have 2 completely independent instances of Sierra Chart. Do not use a sub instance.

Also that link you gave, refers to documentation which was removed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-11-29 20:52:39
[2018-12-08 10:09:41]
[Go To First Post]
User548572 - Posts: 4
I still can't get it, how to do it.
I have 2 independent instances. One for CQG, second for IB (Interactive Brokers). I need trade in IB instance into IB account, but I need use CQG data.
I tried this xml settings: GlobalSymbolSettings.xml

  
<settings>
    <service-code>interactive_brokers.trading</service-code>
    <symbol>ES-######-GLOBEX</symbol>
    <historical-chart-symbol>ES?##</historical-chart-symbol>
    <use-pattern-matching-characters>true</use-pattern-matching-characters>
    <contract-months>HMUZ</contract-months>
    <description>S&P Mini Futures - CME</description>
    <category>Futures</category>
    <security-type>futures</security-type>
    <value-format-code>2</value-format-code>
    <tick-size>0.25</tick-size>
    <currency-value-per-tick>12.5</currency-value-per-tick>
    <error-filtering>true</error-filtering>
    <time-zone>EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00</time-zone>
    <intraday-start-time>09:30:00</intraday-start-time>
    <intraday-stop-time>16:14:59</intraday-stop-time>
    <intra-evening-start-time>16:15:00</intra-evening-start-time>
    <intra-evening-stop-time>09:29:59</intra-evening-stop-time>
    <use-evening-session-times>true</use-evening-session-times>
    <default-order-quantity>1</default-order-quantity>
    <currency>USD</currency>
    <rollover-method>Method3</rollover-method>
    <rollover-input-1>8</rollover-input-1>
    <rollover-input-2>3</rollover-input-2>
    <sc-data-symbol>ES?##</sc-data-symbol>
    <sc-data-symbol-multiplier>0.01</sc-data-symbol-multiplier>
    <sc-data-srvcode>cme</sc-data-srvcode>
    <symbol-query-support>options</symbol-query-support>
    <realtime-data-client>default_primary</realtime-data-client>
    
    <source-data-symbol>F.US.EP?##</source-data-symbol>
    <source-data-multiplier>1.0</source-data-multiplier>
    <generic-sub-client-server-address>127.0.0.1:11099</generic-sub-client-server-address>
    <realtime-data-client>Generic_Sub_Clients</realtime-data-client>
    <historical-data-server>127.0.0.1:11098</historical-data-server>
    <historical-daily-data-source>SC_DTC_HISTORICAL_DATA_SERVER</historical-daily-data-source>
    <historical-intraday-data-source>SC_DTC_HISTORICAL_DATA_SERVER</historical-intraday-data-source>
  </settings>
imageCQG-server_settings.jpg / V - Attached On 2018-12-08 10:08:28 UTC - Size: 167.07 KB - 465 views
[2018-12-10 18:47:23]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
One mistake we see is this line:

<realtime-data-client>default_primary</realtime-data-client>

It should not be there. We will have documentation out in one or two days for this functionality.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-12-13 19:50:20]
[Go To First Post]
User548572 - Posts: 4
Ok thank you, I deleted this row:

<realtime-data-client>default_primary</realtime-data-client>

I'm desperate. My tradind has been paralyzed for more than a month.
In my picture, there you see CQG and IB instances the same chart with the same timeframe. As you see, when IB is connected, then in some candles there are zeroes, then continues data which comes from IB, not from CQG. Please give me right instruction or help on remote asistent, otherwise I have to close sierra account and move to Ninjatrader. Sorry for that.
imageIB-CQG-data.jpg / V - Attached On 2018-12-13 19:49:49 UTC - Size: 987.08 KB - 467 views
[2018-12-13 22:51:30]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
I'm desperate. My tradind has been paralyzed for more than a month.
If this is really true, then use the Sierra Chart Exchange Data Feed for market data rather than this solution involving CQG:
Sierra Chart Exchange Data Feed

The cost is very little. Just do this and you will have the proper durable solution.

Anyway here is the documentation for the new functionality:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart

Make sure you are running version 1850 for all instances.

If you have trouble then use the Sierra Chart Exchange Data Feed instead. This is the most proper solution.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-12-13 22:52:40
[2018-12-14 03:53:35]
[Go To First Post]
Acro - Posts: 436
I have the same issues as User 548572 above.
I am trying to see a Rithmic installation of ES inside an IB installation of ES
I tried deleting the realtime-data-client line suggested above but that does not help.

The issue I have is that I still cannot see the Rithmic ES when I search for it in Custom - see screenshot below.

When I read the documentation it suggested we should be able to see the Rithmic instrumnets under custom if it was working correctly
imageSierraChart_64_2018-12-13_22-50-50.png / V - Attached On 2018-12-14 03:52:07 UTC - Size: 33.33 KB - 432 views
[2018-12-14 04:11:58]
[Go To First Post]
Acro - Posts: 436
Now, having posted the above post it triggered in my brain how to achieve what I want.
If you are using pattern matching then Custom is not what you want.
Instead you want to edit the Interactive Brokers symbol settings for ES in globalsettings.xml.
You do not want to create a separate, new symbol settings for the Rithmic ES

However, I did use "<realtime-data-client>Generic_Sub_Clients</realtime-data-client>" to make this work.

Thanks for this amazing feature
Date Time Of Last Edit: 2018-12-14 04:15:16
[2018-12-14 04:40:00]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368

Instead you want to edit the Interactive Brokers symbol settings for ES in globalsettings.xml.
You do not want to create a separate, new symbol settings for the Rithmic ES
Yes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-01-24 08:53:58]
[Go To First Post]
User993113 - Posts: 71
anyone where able to have IB working with CQG data feed?

I'm able to have the backfill for the the emini nasdaq and to see the Custom future but the realtime is not working


<settings>
<service-code></service-code>
<symbol>NQ_201903</symbol>
<use-pattern-matching-characters>false</use-pattern-matching-characters>
<description>NQ Custom - CME</description>
<category>Custom</category>
<value-format-code>1</value-format-code>
<tick-size>0.25</tick-size>
<currency-value-per-tick>5</currency-value-per-tick>
<error-filtering>false</error-filtering>
<default-order-quantity>1</default-order-quantity>
<source-data-symbol>F.US.ENQH19</source-data-symbol>
<source-data-multiplier>1</source-data-multiplier>
<generic-sub-client-server-address>127.0.0.1:11094</generic-sub-client-server-address>
<realtime-data-client>>Generic_Sub_Clients</realtime-data-client>
<historical-data-server>127.0.0.1:11095</historical-data-server>
<historical-daily-data-source>SC_DTC_HISTORICAL_DATA_SERVER</historical-daily-data-source>
<historical-intraday-data-source>SC_DTC_HISTORICAL_DATA_SERVER</historical-intraday-data-source>
</settings>



this is the IB original symbol setting

<settings>
<service-code>interactive_brokers.trading</service-code>
<symbol>NQ-######-GLOBEX</symbol>
<historical-chart-symbol>NQ?##</historical-chart-symbol>
<use-pattern-matching-characters>true</use-pattern-matching-characters>
<contract-months>HMUZ</contract-months>
<description>E-Mini Nasdaq 100 - GLOBEX</description>
<category>Futures</category>
<security-type>futures</security-type>
<value-format-code>2</value-format-code>
<tick-size>0.25</tick-size>
<currency-value-per-tick>5</currency-value-per-tick>
<error-filtering>true</error-filtering>
<default-order-quantity>1</default-order-quantity>
<rollover-method>Method3</rollover-method>
<rollover-input-1>8</rollover-input-1>
<rollover-input-2>3</rollover-input-2>
<sc-data-symbol>NQ?##</sc-data-symbol>
<sc-data-symbol-multiplier>0.01</sc-data-symbol-multiplier>
<sc-data-srvcode>cme</sc-data-srvcode>
<symbol-query-support>options</symbol-query-support>
<realtime-data-client>SC_Exchange_Data_Service_Sub_Client_1</realtime-data-client>
</settings>

and this the CQG original symbol setting


<settings>
<service-code>cqg</service-code>
<symbol>F.US.ENQ?##</symbol>
<symbol-srvcode>cqg</symbol-srvcode>
<historical-chart-symbol>NQ?##</historical-chart-symbol>
<use-pattern-matching-characters>true</use-pattern-matching-characters>
<contract-months>HMUZ</contract-months>
<description>E-MINI NASDAQ 100 FUTURES</description>
<category>Futures</category>
<security-type>futures</security-type>
<value-format-code>2</value-format-code>
<tick-size>0.25</tick-size>
<currency-value-per-tick>5</currency-value-per-tick>
<error-filtering>true</error-filtering>
<default-order-quantity>1</default-order-quantity>
<rollover-method>Method3</rollover-method>
<rollover-input-1>8</rollover-input-1>
<rollover-input-2>3</rollover-input-2>
<sc-data-symbol>NQ?##</sc-data-symbol>
<sc-data-symbol-multiplier>0.01</sc-data-symbol-multiplier>
<sc-data-srvcode>cme</sc-data-srvcode>
<use-patch-data>true</use-patch-data>
<patch-data-source>cme</patch-data-source>
<patch-data-symbol>NQ?##</patch-data-symbol>
<patch-data-multiplier>0.01</patch-data-multiplier>
<patch-data-use-sc-exchange-data-servers>true</patch-data-use-sc-exchange-data-servers>
<symbol-query-support>options</symbol-query-support>
<maintain-server-data-service-codes>cqg,cqgfix,cqg.dtcdata</maintain-server-data-service-codes>
<server-version-subscribe-market-depth>false</server-version-subscribe-market-depth>
<realtime-data-client>SC_Exchange_Data_Service_Sub_Client_1</realtime-data-client>
</settings>
[2019-01-24 19:24:12]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Exit from the Sierra Chart you are using with Interactive Brokers and replace the symbol settings for NQ-######-GLOBEX with the following:

<settings>

<service-code>interactive_brokers.trading</service-code>

<symbol>NQ-######-GLOBEX</symbol>

<historical-chart-symbol>NQ?##</historical-chart-symbol>

<use-pattern-matching-characters>true</use-pattern-matching-characters>

<contract-months>HMUZ</contract-months>

<description>E-Mini Nasdaq 100 - GLOBEX</description>

<category>Futures</category>

<security-type>futures</security-type>

<value-format-code>2</value-format-code>

<tick-size>0.25</tick-size>

<currency-value-per-tick>5</currency-value-per-tick>

<error-filtering>true</error-filtering>

<default-order-quantity>1</default-order-quantity>

<rollover-method>Method3</rollover-method>

<rollover-input-1>8</rollover-input-1>

<rollover-input-2>3</rollover-input-2>

<sc-data-symbol>NQ?##</sc-data-symbol>

<sc-data-symbol-multiplier>0.01</sc-data-symbol-multiplier>

<sc-data-srvcode>cme</sc-data-srvcode>

<symbol-query-support>options</symbol-query-support>

<source-data-symbol>F.US.ENQH19</source-data-symbol>
<source-data-multiplier>1</source-data-multiplier>
<generic-sub-client-server-address>127.0.0.1:11094</generic-sub-client-server-address>
<realtime-data-client>>Generic_Sub_Clients</realtime-data-client>
<historical-data-server>127.0.0.1:11095</historical-data-server>
<historical-daily-data-source>SC_DTC_HISTORICAL_DATA_SERVER</historical-daily-data-source>
<historical-intraday-data-source>SC_DTC_HISTORICAL_DATA_SERVER</historical-intraday-data-source>
</settings>
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-01-24 19:25:21
[2019-01-28 09:52:09]
[Go To First Post]
User993113 - Posts: 71
it is working fine, excellent feature.

In the destination instance (IB), is it normal that I see the Market Depth provided by IB and not by CQG?

Let's say that for the E-Mini Nasdaq 100 I'm using the Continuous Futures Contract with a Date Rule Rollover: which data will be downloaded in the destination instance (IB) if I set the Date Range From 2018-11-20?
(the Rollover date for the December 2018 contract of the E-Mini Nasdaq 100 was 2018-12-13)
What I mean is if there a way to provide a Continuous Futures Contract in the destination instance.
[2019-01-28 17:25:46]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368

In the destination instance (IB), is it normal that I see the Market Depth provided by IB and not by CQG?
You should be seeing the market depth from the source instance. In this case which would be CQG. If not, then the data would not be originating from the source instance. Do you see an [M] indicator after the symbol?

When using the Continuous Futures Contract feature, the data will still always originate from the source instance.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-01-28 17:26:09
[2019-01-30 09:14:05]
[Go To First Post]
User993113 - Posts: 71
I can see that only with a a live funded trading account the two Sierracharts can communicate.

But I still can't get the [M] http://www.sierrachart.com/image.php?Image=154883896885.png

I did copy and paste the Interactive Brokers symbol settings for NQ-######-GLOBEX provided in post #11.
In Interactive Brokers symbol settings , Overwrite Existing Settings When Automatically Updating From The Server is disabled.

My setup:

SC with CQG is located here C:\SierraChart\
This is the CQG Data/Trade Service Settings https://i.imgur.com/5nBRbAO.png
This is his SC Server Settings https://i.imgur.com/zzx8Mcb.png
This is his LOG
Reading Internal Order ID file. | 2019-01-30 08:02:12
Reading Trade Orders file. | 2019-01-30 08:02:12
Reading Trade Positions file. | 2019-01-30 08:02:12
Account Balance file. | 2019-01-30 08:02:12
Listening on UDP port 22904. | 2019-01-30 08:02:12
Software version: 1865 32-bit | 2019-01-30 08:02:12
Usage end date: 2019-05-18 | 2019-01-30 08:02:12
Enabled for: Advanced Features. | 2019-01-30 08:02:12
Enabled for: Advanced Features 2. | 2019-01-30 08:02:12
Enabled for: Sierra Chart Historical Data Service. | 2019-01-30 08:02:12
Allow Support for Sierra Chart Data Feeds is disabled. | 2019-01-30 08:02:12
Current selected Data/Trading service: CQG WebAPI | 2019-01-30 08:02:12
Chart Update Interval: 500 | 2019-01-30 08:02:12
Intraday Data Storage Time Unit: 1 | 2019-01-30 08:02:12
Time Zone: +00:00:00 (UTC+00) | 2019-01-30 08:02:12
2019-01-30 09:02:12 Local computer time | 2019-01-30 08:02:12
2019-01-30 08:02:12 Local computer time in UTC | 2019-01-30 08:02:12
2019-01-30 08:02:12 Local computer time in SC Time Zone | 2019-01-30 08:02:12
2019-01-30 08:02:11 Server time in UTC | 2019-01-30 08:02:12
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-01-30 08:02:12
Program path: C:\SierraChart\ | 2019-01-30 08:02:12
Data Files path: C:\SierraChart\Data\ | 2019-01-30 08:02:12
OS Version Number: 6.3 | 2019-01-30 08:02:12
Locale Setting: C | 2019-01-30 08:02:12
DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, sst_pulling_stacking.dll, sst_pulling_stacking_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-01-30 08:02:12

Created the DTC Protocol server. | 2019-01-30 08:02:12
DTC Protocol Server listening on port 11094. | 2019-01-30 08:02:12
Created the DTC Protocol historical data server. | 2019-01-30 08:02:12
HD Server Manager | Listening on port 11095 | 2019-01-30 08:02:12
Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-01-30 08:02:12
HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-01-30 08:02:12
HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 46.4.97.203. | 2019-01-30 08:02:12
HTTPS login.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:02:12
HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-01-30 08:02:12
HTTPS login.sierrachart.com:443 (1) | Closed. | 2019-01-30 08:02:12
Received 5 login tokens. | 2019-01-30 08:02:12
Symbol settings MD5 received. Request ID: 1. | 2019-01-30 08:02:12
Symbol settings are up-to-date for cqg. | 2019-01-30 08:02:12
HTTPS www.sierrachart.com:443 (2) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:02:13
HTTPS www.sierrachart.com:443 (4) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:02:13
HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-01-30 08:02:13
HTTPS www.sierrachart.com:443 (2) | Closed. | 2019-01-30 08:02:13
HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2019-01-30 08:02:13
HTTPS www.sierrachart.com:443 (4) | Closed. | 2019-01-30 08:02:13
HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2019-01-30 08:02:14
HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 46.4.97.203. | 2019-01-30 08:02:14
HTTPS www.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:02:15
HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-01-30 08:02:15
HTTPS www.sierrachart.com:443 (1) | Closed. | 2019-01-30 08:02:15

CQG WebAPI | Connecting to server demoapi.cqg.com | 2019-01-30 08:02:17
CQG WebSocket | Connecting to WebSocket server. | 2019-01-30 08:02:17
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-01-30 08:02:17
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.32. | 2019-01-30 08:02:17
CQG WebSocket | Opening WebSocket. | 2019-01-30 08:02:18
CQG WebSocket | Sending WebSocket handshake. | 2019-01-30 08:02:18
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2019-01-30 08:02:18
CQG WebSocket | Header line. Connection: upgrade | 2019-01-30 08:02:18
CQG WebSocket | Header line. Sec-WebSocket-Accept: uHcZYztJOJ2J4iC4xu/7LDo4Q6Q= | 2019-01-30 08:02:18
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2019-01-30 08:02:18
CQG WebSocket | Header line. Upgrade: websocket | 2019-01-30 08:02:18
CQG WebSocket | Header line. | 2019-01-30 08:02:18
CQG WebSocket | Web socket state is now open. | 2019-01-30 08:02:18
CQG WebAPI | WebSocket connected. | 2019-01-30 08:02:18
CQG WebAPI | Sending market data logon message. | 2019-01-30 08:02:18
CQG WebAPI | Base Time: 2019-01-30T02:05:52. 2019-01-30 02:05:52 | 2019-01-30 08:02:18
CQG WebAPI | Logon successful. Session Token = FBNKMhMhKH6C35wHkh5QF2TAn6OGMuUh2qWU2DmCcSUil7dlQgsEMDKEBljPFY446ik1bVaTNUz | 2019-01-30 08:02:18
CQG WebAPI | Connected to data and trading server. | 2019-01-30 08:02:18
CQG WebAPI | Sending Trade Accounts request message. | 2019-01-30 08:02:18
CQG WebAPI | Brokerage name: SierraDemo. Account Name: DEMOSIERRA158 | 2019-01-30 08:02:19
CQG WebAPI | Sending collateral subscribe request. | 2019-01-30 08:02:19
CQG WebAPI | Sending positions subscribe request. RequestID: 764672 | 2019-01-30 08:02:23
CQG WebAPI | Sending orders subscribe request. RequestID=764673 | 2019-01-30 08:02:23
HD Server Manager | Incoming connection from IP: 127.0.0.1 | 2019-01-30 08:03:20
HD Server Manager | Started new historical data server. Count=1 | 2019-01-30 08:03:20
HD Server | Thread:6828 (2) | Creating socket. | 2019-01-30 08:03:20
HD Server | Setting DTC encoding to Binary VLS | Thread:6828 | 2019-01-30 08:03:20
HD Server | Received login. Requesting authorization. | Username: User993113. | Thread:6828 | 2019-01-30 08:03:20
HD Server | Login has been authorized. | Username: User993113. | Thread:6828 | 2019-01-30 08:03:20
HD Server | HD Request #2 | Socket: 2 | Symbol: NQ-201903-GLOBEX | ServiceCode: | RecordInterval: 1 | MaximumDaysRequested: 0 | Start date-time: 2019-01-30 08:01:53 | ClientRequestID: 2 | Username: User993113. | Thread:6828 | 2019-01-30 08:03:20
CQG WebAPI | Using primary service for historical data for NQ-201903-GLOBEX | 2019-01-30 08:03:20
CQG WebAPI | Starting real-time market data updates for: NQ-201903-GLOBEX. ID: 1 | 2019-01-30 08:03:20
CQG WebAPI | Sending symbol resolution request for NQ-201903-GLOBEX. ID: 764674 | 2019-01-30 08:03:20
CQG WebAPI | Requesting market data for | 2019-01-30 08:03:20
CQG WebAPI | Requesting security definition data for: NQ-201903-GLOBEX. ID: 1 | 2019-01-30 08:03:20
Delaying start of download for NQ-201903-GLOBEX | 2019-01-30 08:03:20
CQG WebAPI | Market data subscription for was unsuccessful. Text: Contract was not found. | 2019-01-30 08:03:20
CQG WebAPI | Received message: Requested symbol was not found. | 2019-01-30 08:03:20
Symbol Error - NQ-201903-GLOBEX is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2019-01-30 08:03:20
HD Request # 2 | Downloading Intraday chart data for NQ-201903-GLOBEX to the file NQ-201903-GLOBEX.scid. Service: cqg | 2019-01-30 08:03:20
HD Request # 2 | Download start date-time: 2018-07-28 08:03:19.000 | 2019-01-30 08:03:20
HD Request # 2 | Error downloading historical Intraday data for NQ-201903-GLOBEX. The symbol is unknown to the server. | 2019-01-30 08:03:20
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ-201903-GLOBEX | 2019-01-30 08:03:20
HD Request # 2 | Completion time: 0s | 2019-01-30 08:03:20
HD Request # 2 | Intraday data download complete for NQ-201903-GLOBEX. Unique request ID: 1 | 2019-01-30 08:03:20
Removed historical data download ID 1 | 2019-01-30 08:03:20
Real-time Intraday chart data file updates started for NQ-201903-GLOBEX | 2019-01-30 08:03:20
Opened cached Intraday file: C:\SierraChart\Data\NQ-201903-GLOBEX.scid | 2019-01-30 08:03:20
Intraday chart data file opened for NQ-201903-GLOBEX | 2019-01-30 08:03:20

HD Server | HD Request #2 | Socket: 2 | Symbol: NQ-201903-GLOBEX | ServiceCode: | RecordInterval: 1 | Records Served: 0 | ClientRequestID: 2 | Username: User993113. | Thread:6828 | 2019-01-30 08:03:21
HD Server | Thread:6828 (2) | Socket gracefully closed by remote side. | 2019-01-30 08:03:21
HD Server | Thread:6828 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-01-30 08:03:21
HD Server | Thread:6828 (2) | Closed. | 2019-01-30 08:03:21
HD Server | Server thread ending. Closing socket. | Username: User993113. | Thread:6828 | 2019-01-30 08:03:21
HD Server Manager | Current server count=0 | 2019-01-30 08:03:21
HD Server Manager | Incoming connection from IP: 127.0.0.1 | 2019-01-30 08:04:32
HD Server Manager | Started new historical data server. Count=1 | 2019-01-30 08:04:32
HD Server | Thread:2664 (2) | Creating socket. | 2019-01-30 08:04:32
HD Server | Setting DTC encoding to Binary VLS | Thread:2664 | 2019-01-30 08:04:32
HD Server | Received login. Requesting authorization. | Username: User993113. | Thread:2664 | 2019-01-30 08:04:32
HD Server | Login has been authorized. | Username: User993113. | Thread:2664 | 2019-01-30 08:04:32
HD Server | HD Request #3 | Socket: 2 | Symbol: NQ-201903-GLOBEX | ServiceCode: | RecordInterval: 1 | MaximumDaysRequested: 0 | Start date-time: 2018-12-04 00:00:00 | ClientRequestID: 3 | Username: User993113. | Thread:2664 | 2019-01-30 08:04:32
HD Server | HD Request #3 | Socket: 2 | Symbol: NQ-201903-GLOBEX | ServiceCode: | RecordInterval: 1 | Records Served: 0 | ClientRequestID: 3 | Username: User993113. | Thread:2664 | 2019-01-30 08:04:32
HD Server | Thread:2664 (2) | Socket gracefully closed by remote side. | 2019-01-30 08:04:32
HD Server | Thread:2664 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-01-30 08:04:32
HD Server | Thread:2664 (2) | Closed. | 2019-01-30 08:04:32
HD Server | Server thread ending. Closing socket. | Username: User993113. | Thread:2664 | 2019-01-30 08:04:33
HD Server Manager | Current server count=0 | 2019-01-30 08:04:33


SC with IB is located here C:\SierraChart2\
This is the IB Data/Trade Service Settings https://i.imgur.com/3bilDBI.png
This is his SC Server Settings https://i.imgur.com/zo9dC4k.png
This is his LOG
Reading Internal Order ID file. | 2019-01-30 08:02:37
Reading Trade Orders file. | 2019-01-30 08:02:37
Reading Trade Positions file. | 2019-01-30 08:02:37
Account Balance file. | 2019-01-30 08:02:37
Listening on UDP port 22903. | 2019-01-30 08:02:37
Software version: 1865 32-bit | 2019-01-30 08:02:37
Usage end date: 2019-05-18 | 2019-01-30 08:02:37
Enabled for: Advanced Features. | 2019-01-30 08:02:37
Enabled for: Advanced Features 2. | 2019-01-30 08:02:37
Enabled for: Sierra Chart Historical Data Service. | 2019-01-30 08:02:37
Allow Support for Sierra Chart Data Feeds is disabled. | 2019-01-30 08:02:37
Current selected Data/Trading service: Interactive Brokers | 2019-01-30 08:02:37
Chart Update Interval: 500 | 2019-01-30 08:02:37
Intraday Data Storage Time Unit: 1 | 2019-01-30 08:02:37
Time Zone: +00:00:00 (UTC+00) | 2019-01-30 08:02:37
2019-01-30 09:02:36 Local computer time | 2019-01-30 08:02:37
2019-01-30 08:02:36 Local computer time in UTC | 2019-01-30 08:02:37
2019-01-30 08:02:36 Local computer time in SC Time Zone | 2019-01-30 08:02:37
2019-01-30 08:02:36 Server time in UTC | 2019-01-30 08:02:37
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-01-30 08:02:37
Program path: C:\SierraChart2\ | 2019-01-30 08:02:37
Data Files path: C:\SierraChart2\Data\ | 2019-01-30 08:02:37
OS Version Number: 6.3 | 2019-01-30 08:02:37
Locale Setting: C | 2019-01-30 08:02:37
DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, sst_pulling_stacking.dll, sst_pulling_stacking_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-01-30 08:02:37

Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2019-01-30 08:02:37
HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-01-30 08:02:37
HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 46.4.97.203. | 2019-01-30 08:02:37
HTTPS login.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:02:37
HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-01-30 08:02:37
HTTPS login.sierrachart.com:443 (1) | Closed. | 2019-01-30 08:02:37
Received 5 login tokens. | 2019-01-30 08:02:37
Symbol settings MD5 received. Request ID: 1. | 2019-01-30 08:02:37
Symbol settings are up-to-date for interactive_brokers.trading. | 2019-01-30 08:02:37
HTTPS www.sierrachart.com:443 (2) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:02:37
HTTPS www.sierrachart.com:443 (4) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:02:37
HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-01-30 08:02:37
HTTPS www.sierrachart.com:443 (2) | Closed. | 2019-01-30 08:02:37
HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2019-01-30 08:02:37
HTTPS www.sierrachart.com:443 (4) | Closed. | 2019-01-30 08:02:37
HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2019-01-30 08:02:39
HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 46.4.97.203. | 2019-01-30 08:02:39
HTTPS www.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:02:39
HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-01-30 08:02:39
HTTPS www.sierrachart.com:443 (1) | Closed. | 2019-01-30 08:02:39

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2019-01-30 08:02:42
Starting TWS auto-login thread. | 2019-01-30 08:02:42
Socket (1) | Creating socket. | 2019-01-30 08:02:42
Socket (1) | Connecting to IP: 127.0.0.1. | 2019-01-30 08:02:42
TWS auto-login thread ending. | 2019-01-30 08:02:42
Interactive Brokers | Sending API sign: API | 2019-01-30 08:02:43
Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2019-01-30 08:02:43
Interactive Brokers | TWS server version: 136 | 2019-01-30 08:02:43
Interactive Brokers | TWS time: 20190130 09:02:42 CET | 2019-01-30 08:02:43
Interactive Brokers | Connected. Sending Start API command. | 2019-01-30 08:02:43
Interactive Brokers | Waiting for account information. | 2019-01-30 08:02:43
IB Account information received. | 2019-01-30 08:02:43
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2019-01-30 08:02:43
Interactive Brokers | Connected to Live account. | 2019-01-30 08:02:43
Interactive Brokers | Year-Month last connected to Live account: 2019-01 | 2019-01-30 08:02:43
Interactive Brokers | Connected to data and trading server. | 2019-01-30 08:02:43
Next valid order ID: 1 | 2019-01-30 08:02:43
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2019-01-30 08:02:43
Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2019-01-30 08:02:43
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2019-01-30 08:02:43
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2019-01-30 08:02:43
Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2019-01-30 08:02:43
Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2019-01-30 08:02:43
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2019-01-30 08:02:43
Next valid order ID: 1 | 2019-01-30 08:02:43
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: ***** | 2019-01-30 08:02:48
Interactive Brokers | Received Trade Positions download end message for account ***** | 2019-01-30 08:02:48
NQ-201903-GLOBEX [C] 1 Min #1 | Reloading chart. | 2019-01-30 08:03:13
'Allow Support for Sierra Chart Data Feeds' is disabled. The NQ-######-GLOBEX pattern/symbol will not use the SC Exchange Data Feed. | 2019-01-30 08:03:14
Interactive Brokers | Starting real-time market data updates for: NQ-201903-GLOBEX. ID: 1 | 2019-01-30 08:03:14
Interactive Brokers | Subscribing to Symbol: NQ, SecurityType: FUT, Expiration: 201903, Exchange: GLOBEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2019-01-30 08:03:14
Interactive Brokers | Requesting security definition data for: NQ-201903-GLOBEX. ID: 1 | 2019-01-30 08:03:14
Intraday data recording state for symbol NQ-201903-GLOBEX is set to download 'Pending'. | 2019-01-30 08:03:14
Delaying start of download for NQ-201903-GLOBEX | 2019-01-30 08:03:14
Interactive Brokers | Market data type is Live for NQ-201903-GLOBEX | 2019-01-30 08:03:14
HD Request # 2 | Downloading Intraday chart data for NQ-201903-GLOBEX to the file NQ-201903-GLOBEX.scid. Service: interactive_brokers.trading | 2019-01-30 08:03:20
HD Request # 2 | Download start date-time: 2019-01-30 08:01:53.000 | 2019-01-30 08:03:20
HD Request # 2 | Using server: 127.0.0.1 port 11095 | 2019-01-30 08:03:20
Socket (2) | Creating socket. | 2019-01-30 08:03:20
Socket (2) | Connecting to IP: 127.0.0.1. | 2019-01-30 08:03:20
HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-01-30 08:03:20
HD Request # 2 | Sending historical data logon request message. | 2019-01-30 08:03:20
HD Request # 2 | Requesting Intraday data. Start date-time: 2019-01-30 08:01:53. Record interval: 1. Symbol: NQ-201903-GLOBEX | 2019-01-30 08:03:20
HD Request # 2 | Data is being downloaded from a remote source. Download will start when this is done. | 2019-01-30 08:03:20
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:03:21
Historical data download thread signaled to stop. | 2019-01-30 08:03:21
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ-201903-GLOBEX | 2019-01-30 08:03:21
Socket (2) | Socket gracefully closed by remote side. | 2019-01-30 08:03:21
HD Request # 2 | Completion time: 0s | 2019-01-30 08:03:21
Socket (2) | Closed. | 2019-01-30 08:03:21
HD Request # 2 | Intraday data download complete for NQ-201903-GLOBEX. Unique request ID: 1 | 2019-01-30 08:03:21
Removed historical data download ID 1 | 2019-01-30 08:03:21
Real-time Intraday chart data file updates started for NQ-201903-GLOBEX | 2019-01-30 08:03:21
Opened cached Intraday file: C:\SierraChart2\Data\NQ-201903-GLOBEX.scid | 2019-01-30 08:03:21
Intraday chart data file opened for NQ-201903-GLOBEX | 2019-01-30 08:03:21

Intraday data recording state for symbol NQ-201903-GLOBEX is set to download 'Pending'. | 2019-01-30 08:04:32
Reloading all charts with filename: NQ-201903-GLOBEX.scid | 2019-01-30 08:04:32
HD Request # 3 | Downloading Intraday chart data for NQ-201903-GLOBEX to the file NQ-201903-GLOBEX.scid. Service: interactive_brokers.trading | 2019-01-30 08:04:32
HD Request # 3 | Download start date-time: 2018-12-04 00:00:00.000 | 2019-01-30 08:04:32
HD Request # 3 | Using server: 127.0.0.1 port 11095 | 2019-01-30 08:04:32
Socket (2) | Creating socket. | 2019-01-30 08:04:32
Socket (2) | Connecting to IP: 127.0.0.1. | 2019-01-30 08:04:32
HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-01-30 08:04:32
HD Request # 3 | Sending historical data logon request message. | 2019-01-30 08:04:32
HD Request # 3 | Requesting Intraday data. Start date-time: 2018-12-04 00:00:00. Record interval: 1. Symbol: NQ-201903-GLOBEX | 2019-01-30 08:04:32
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:04:32
Socket (2) | Socket gracefully closed by remote side. | 2019-01-30 08:04:32
Socket (2) | Closed. | 2019-01-30 08:04:32
Historical data download thread signaled to stop. | 2019-01-30 08:04:32
HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ-201903-GLOBEX | 2019-01-30 08:04:32
HD Request # 3 | Completion time: 0s | 2019-01-30 08:04:32
HD Request # 3 | Intraday data download complete for NQ-201903-GLOBEX. Unique request ID: 2 | 2019-01-30 08:04:32
Removed historical data download ID 2 | 2019-01-30 08:04:33
Real-time Intraday chart data file updates started for NQ-201903-GLOBEX | 2019-01-30 08:04:33
Opened cached Intraday file: C:\SierraChart2\Data\NQ-201903-GLOBEX.scid | 2019-01-30 08:04:33
Intraday chart data file opened for NQ-201903-GLOBEX | 2019-01-30 08:04:33

NQ-201903-GLOBEX [C] 1 Min #1 | Reloading chart. | 2019-01-30 08:04:33
NQ-201903-GLOBEX [C] 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\NQ-201903-GLOBEX.scid | 2019-01-30 08:04:33
HTTPS www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2019-01-30 08:26:57
HTTPS www.sierrachart.com:443 (2) | Connecting to IP: 46.4.97.203. | 2019-01-30 08:26:57
Uploaded an image to the server. Request ID: 1 | 2019-01-30 08:26:57
HTTPS www.sierrachart.com:443 (2) | Shutdown started. Waiting for graceful close. | 2019-01-30 08:27:01
HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-01-30 08:27:02
HTTPS www.sierrachart.com:443 (2) | Closed. | 2019-01-30 08:27:02
Date Time Of Last Edit: 2019-02-01 14:12:51
[2019-01-30 10:34:56]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are not going to provide support for post #14. Even for an additional cost we will not provide support. You need to use the Sierra Chart Exchange Data Feed instead:
Sierra Chart Exchange Data Feed

This has already been made clear in post #1 here:
Breaking Change: Remote Chart Data Files

And in the case where you were using the older functionality which was easier, and now it is more difficult but far more capable, well that is just how it is. If we lose you as a customer there is not much we can do about that. But you are going to find that using the Sierra Chart Exchange Data Feed is very easy and very reliable and works very well and in the coming months we will be able to offer better pricing for that data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-01-30 10:49:00

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account