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Direct MessagesDate/Time: Wed, 24 Apr 2024 00:45:18 +0000
Keyboard shortcuts for trading working inconsistently
View Count: 2332
| [2018-11-26 13:46:11] |
| samual sprat - Posts: 343 |
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Hi, I've been using keyboard shortcuts such as number pad 1-9 for placing/managing trades for the past couple of months. I've found that on occasion a key press has no effect. This has been a consistent problem since I started using keyboard to trade. I would have reported sooner but I have been sim trading till now For example, I use "numberpad 9" for "buy bid". Sometimes I press "numberpad 9" and it does nothing, I try again several times then eventually it works. After a minute or so I can see the same problematic behavior happening again. I've tested this on 2 keyboards and have the same issue on both. Not sure if there is a setting somewhere which can cause such an issue but both my keyboards are high quality (Razer and MS) USB devices and have latest drivers installed with the windows 10 November update. Thanks S Date Time Of Last Edit: 2018-11-26 13:52:29
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| [2018-11-27 22:56:17] |
| samual sprat - Posts: 343 |
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Any update on this ticket please?
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| [2018-11-27 23:03:50] |
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This has been marked as a User Discussion. We will not get involved in this. These are always system-level issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-28 01:20:10] |
| Acro - Posts: 436 |
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Sunny, One thing I've found that helps me is to have a separate macro that always brings my trading chart into focus before I press any trading keyboard shortcut. Numerous options out there to achieve that such as autohotkey, macro express etc |
| [2018-11-28 08:58:31] |
| samual sprat - Posts: 343 |
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Hi Acro, Thanks for the tip. So the issue is that the chart isn't in focus? I'm a little confused as I always click on sierra/chart before running any shortcuts. Would this not be all that's required? Btw. I use autohotkey atm so that I can toggle between hand and crosshair using my middle mouse button, so am familiar with it. Could you please share an example of the script you use to get focus as focus may be an issue with this toggle script also - it works intermittently too. Thanks Sunny Date Time Of Last Edit: 2018-11-28 09:00:45
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| [2018-11-29 01:20:37] |
| Acro - Posts: 436 |
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I am just using macro express because it's simple and I have a mouse left click on the top of the window where my keyboard trading shortcuts are active. For me, that's a Trading DOM as I like to have things in separate instances. It has been 100% reliable but there is one last thing I did to make it reliable. I have tied the macro's keyboard shortcut to a mouse button my Logitech MX 2S. Before that it was not 100% reliable but now it is. If you are manually clicking on the trading window then there should be zero issues as it is then clearly in focus and the only explanation I can think of in that situation is that some other window is bringing itself back into focus before you execute your trade |
| [2018-12-28 13:01:21] |
| samual sprat - Posts: 343 |
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So i've been looking into this some more the issue was never that Sierra is not in focus, i've always been clicking on Sierra before placing any trades (this is obviously needed). So what I've found is that the only keyboard shortcuts that are having the issue are 'Buy Bid' and 'Sell Ask'. These are the 2 main keys I use. If I use the 'Buy/Sell Market' buttons on my keyboard they work 100% of the time, same for 'Buy Bid -1' & 'Sell Ask +1'. So issue is with 'Buy Bid' and 'Sell Ask' ONLY. I've started using 'Buy Bid -1' and 'Sell Ask +1' instead and they are working perfectly for the past week Please look into this as this is not an O/S level issue, else why would the other shortcut keys works perfectly fine Date Time Of Last Edit: 2018-12-28 13:06:45
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| [2018-12-28 18:24:29] |
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Please look into this as this is not an O/S level issue, else why would the other shortcut keys works perfectly fine We do not know why there is a problem. If there was a problem like this within Sierra Chart, it would be fixed years ago. There simply is not and furthermore we cannot reproduce this issue. Also, make sure Trade >> Chart Trade Mode is enabled. This is necessary for trading keyboard shortcuts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-28 18:25:05
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| [2018-12-29 17:40:44] |
| samual sprat - Posts: 343 |
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I changed the keyboard shortcut from a number pad keys to unused letters on the keyboard to eliminate the chance it was some sort of interference from the o/s and the problem still persists. Also chart trade mouse is on, it's always enabled. Not sure what else to try? Date Time Of Last Edit: 2018-12-29 17:42:15
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| [2018-12-29 20:39:58] |
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We decided, we are going to bypass the Microsoft operating system interpretation of keyboard key combinations which translate to a command and develop this ourselves. We have had enough of this nonsense from them. So just give us a few weeks to get that done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-01 22:46:01] |
| samual sprat - Posts: 343 |
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Hi, Do you have any updates on this? Thanks S |
| [2019-02-01 23:23:40] |
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No it has not been started. Allow another 4 months.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-05 10:06:54
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| [2019-02-02 09:13:13] |
| Marmany - Posts: 303 |
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Sunnyod, for info. I experienced a similar problem with keys intermittently not working and rectified it by replacing the wireless keyboard with a wired one. |
| [2019-02-02 16:27:11] |
| samual sprat - Posts: 343 |
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Thanks Marmany. I'm using a word keyboard already. Think Sierra have accepted this is an issue that needs to be fixed
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| [2019-02-02 18:01:24] |
| User907968 - Posts: 802 |
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Sunnyod, do you still see this intermittent behaviour if you set the trading shortcut key with a modifier, rather than single key? You mentioned autohotkey in an earlier post also, are you using AHK to intercept the single keypress and send a more complicated hotkey to Sierra? |
| [2019-02-03 18:54:10] |
| samual sprat - Posts: 343 |
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yes with or without modifier it was intermittent no autohotkey i was using to allow the use of middle mouse button to switch between crosshair and hand tool but I stopped using that as it was also intermittently successful. Hopefully that will work properly in future or Sierra can allow the use of different mouse buttons within their keyboard shortcut options Date Time Of Last Edit: 2019-02-03 18:54:53
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| [2019-02-05 08:48:36] |
| User907968 - Posts: 802 |
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Running Sierra & AHK with admin privileges might help. I would guess you have done this already, but did you also make sure that, in addition to chart trade mode being enabled, keyboard trading shortcuts are enabled for every chart you want to trade from? Basic Trading and the Trade Window: Trading Keyboard Shortcuts Did you try looking at the key history in AHK to check which window is receiving the mouse or hotkey actions? |
| [2019-02-05 09:58:10] |
| samual sprat - Posts: 343 |
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Thank you for your help on this but i removed AHK from the equation completely and the issue is still there. Like i said, sierra have acknowledged a flaw in the current implementation and are fixing it on their side. I don't need to do anything
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| [2019-02-05 10:02:43] |
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Like i said, sierra have acknowledged a flaw in the current implementation and are fixing it on their side. I don't need to do anything Not really. We have only acknowledged that Windows is messed up in your case with this. Nothing wrong with Sierra Chart. Also we are not fixing anything other than not using the functionality in the Windows operating system. This is all. Nothing for us to fix. It's a matter of getting rid of Windows.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-05 10:03:34
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