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SierraChart NQ-201812-GLOBEX data not showing completely

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[2018-11-22 15:09:37] #1 [Go To First Post]
User473492 - Posts: 8
Dear Gents, I would like to ask you for help. I am new into Sierrachart. I have a problem with the intraday data being loaded incompletely in the chart, as seen in the attached screenshot. During replay, numbers bars showing only zeroes some time. I use Interactive Brokers as trader, I have allowed support for Sierra Chart data feeds. I have service package 5, I have activated: Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Market Depth Included: Could you give me any advice how to get correct graph? Best Regards, JJtrader.


sierrachart snapshot.PNG / V - Attached On 2018-11-22 15:05:59 UTC - Size: 125.23 KB - 433 views sierrachart snapshot numbersbars.PNG / V - Attached On 2018-11-22 15:06:12 UTC - Size: 99.48 KB - 381 views Attachment Deleted.

[2018-11-23 07:59:15] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The first step is to re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-11-23 08:57:16] #3 [Go To First Post]
User473492 - Posts: 8
Hi, thank you for your reply. I pressed "Edit / Delete all data and download 2 times, it gives me the same result. This time, the bars are loaded continuously, but there are no historical numbersbars loaded at all. Regards, JJtrader.


sierrachart snapshot2.PNG / V - Attached On 2018-11-23 08:56:08 UTC - Size: 141.95 KB - 278 views

[2018-11-23 17:27:48] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We can see based upon that chart image, that you are not connected to the Sierra Chart Exchange Data Feed. Is Sierra Chart connected to your live Interactive Brokers account? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-11-26 15:57:54] #5 [Go To First Post]
User473492 - Posts: 8
Hi, thank you for your reply. Can you tell me, how you can tell whether I am connected to the Sierra Chart Exchange Data Feed? In attached image, I am sending the Data / trade service settings. Allow Support for Sierra Chart Data Feeds is clicked, Chosen service is : Interactive Brokers [trading] Can you advise me what should I do differently? Best Regards, JJtrader.


Sierrachart snapshot 3.PNG / V - Attached On 2018-11-26 15:56:43 UTC - Size: 67.33 KB - 314 views

[2018-11-26 18:02:22] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We can tell because there is no [M] after the symbol at the top of the chart. Looks like you are connected to a demo or paper trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-26 18:02:30

[2018-11-26 18:19:48] #7 [Go To First Post]
User473492 - Posts: 8
No idea - Now it shows the [m] as seen in attached image. Unluckilly, NQ-2018-12-GLOBEX desn´t load more than today 10:58 - 12:13. Deleting and reloading the data gives me the same result.


sierrachart 4.PNG / V - Attached On 2018-11-26 18:18:48 UTC - Size: 137.43 KB - 290 views

[2018-11-26 19:18:57] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-11-29 10:35:40] #9 [Go To First Post]
User473492 - Posts: 8
Hi, Thank you for your response. However I haven´t found solution to my problem. It seems to me, that it is something with the internet connection or firewall. It all works on my notebook on mobile hotspot or at home, but at work the historical data doesn´t load. We have set firewall to open ports, that I have found to be relevant, but still no historical data loading. Ports specially opened on firewall: 10048 10149 10150 11098 11099 22904 Can you tell me, what ports have to be allowed by the firewall to load the historical data? Or do you have any idea what should be the problem? Best Regards, JJ.

[2018-11-29 21:52:58] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-11-30 11:04:52] #11 [Go To First Post]
User473492 - Posts: 8
Software version: 1842 64-bit \| 2018-11-30 05:00:41 Usage end date: 2018-12-31 \| 2018-11-30 05:00:41 Enabled for: Advanced Features. \| 2018-11-30 05:00:41 Enabled for: Advanced Features 2. \| 2018-11-30 05:00:41 Enabled for: Sierra Chart Historical Data Service. \| 2018-11-30 05:00:41 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-11-30 05:00:41 Enabled for: INDEXES_DATA_BARCHART \| 2018-11-30 05:00:41 Enabled for: CME (Trading Account Required) \| 2018-11-30 05:00:41 Enabled for: CBOT (Trading Account Required) \| 2018-11-30 05:00:41 Enabled for: COMEX (Trading Account Required) \| 2018-11-30 05:00:41 Enabled for: NYMEX (Trading Account Required) \| 2018-11-30 05:00:41 Received 1 data feed usernames. \| 2018-11-30 05:00:41 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-11-30 05:00:41 Current selected Data/Trading service: Interactive Brokers \| 2018-11-30 05:00:41 Chart Update Interval: 500 \| 2018-11-30 05:00:41 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-11-30 05:00:41 2018-11-30 12:00:41 Local computer time \| 2018-11-30 05:00:41 2018-11-30 11:00:41 Local computer time in UTC \| 2018-11-30 05:00:41 2018-11-30 05:00:41 Local computer time in SC Time Zone \| 2018-11-30 05:00:41 2018-11-30 11:00:19 Server time in UTC \| 2018-11-30 05:00:41 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-11-30 05:00:41 Program path: C:\SierraChart\ \| 2018-11-30 05:00:41 Data Files path: C:\SierraChart\Data\ \| 2018-11-30 05:00:41 OS Version Number: 6.1 \| 2018-11-30 05:00:41 Locale Setting: C \| 2018-11-30 05:00:41 DLLs: fims_vc_64.dll, fims_volatilni_usecka_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2018-11-30 05:00:41 Intraday data recording state for symbol NQ-201812-GLOBEX is set to download 'Pending'. \| 2018-11-30 05:01:02 Reloading all charts with filename: NQ-201812-GLOBEX.scid \| 2018-11-30 05:01:02 HD Request # 17 \| Downloading Intraday chart data for NQ-201812-GLOBEX to the file NQ-201812-GLOBEX.scid. Service: cme \| 2018-11-30 05:01:02 HD Request # 17 \| Download start date-time: 2018-05-28 06:01:01.000 \| 2018-11-30 05:01:02 HD Request # 17 \| Using server: ds1.sierracharts.com port 10150 \| 2018-11-30 05:01:02 Socket (1) \| Creating socket. \| 2018-11-30 05:01:02 Socket (1) \| Connecting to IP: 8.18.161.135. \| 2018-11-30 05:01:02 NQ-201812-GLOBEX [M] 2 Min #4 \| Reloading chart. \| 2018-11-30 05:01:02 NQ-201812-GLOBEX [M] 2 Min #4 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQ-201812-GLOBEX.scid \| 2018-11-30 05:01:02 NQ-201812-GLOBEX [M] 2 Min #2 \| Reloading chart. \| 2018-11-30 05:01:02 NQ-201812-GLOBEX [M] 2 Min #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQ-201812-GLOBEX.scid \| 2018-11-30 05:01:02 Socket (1) \| Signaling to core to close socket \| 2018-11-30 05:01:22 HD Request # 17 \| Error downloading historical Intraday data for NQ-201812-GLOBEX. Timeout error connecting to server. \| 2018-11-30 05:01:22 Historical data download thread signaled to stop. \| 2018-11-30 05:01:22 HD Request # 17 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ-201812-GLOBEX \| 2018-11-30 05:01:22 Socket (1) \| Closed. \| 2018-11-30 05:01:22 HD Request # 17 \| Completion time: 20s \| 2018-11-30 05:01:22 HD Request # 18 \| Downloading Intraday chart data for NQ-201812-GLOBEX to the file NQ-201812-GLOBEX.scid. Service: cme \| 2018-11-30 05:01:22 HD Request # 18 \| Download start date-time: 2018-05-28 06:01:21.000 \| 2018-11-30 05:01:22 HD Request # 18 \| Using server: ds7.sierracharts.com port 10149 \| 2018-11-30 05:01:22 Socket (1) \| Creating socket. \| 2018-11-30 05:01:22 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2018-11-30 05:01:22 Socket (1) \| Signaling to core to close socket \| 2018-11-30 05:01:42 HD Request # 18 \| Error downloading historical Intraday data for NQ-201812-GLOBEX. Timeout error connecting to server. \| 2018-11-30 05:01:42 Socket (1) \| Closed. \| 2018-11-30 05:01:42 Historical data download thread signaled to stop. \| 2018-11-30 05:01:42 HD Request # 18 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ-201812-GLOBEX \| 2018-11-30 05:01:42 HD Request # 18 \| Completion time: 20s \| 2018-11-30 05:01:42 HD Request # 19 \| Downloading Intraday chart data for NQ-201812-GLOBEX to the file NQ-201812-GLOBEX.scid. Service: cme \| 2018-11-30 05:01:42 HD Request # 19 \| Download start date-time: 2018-05-28 06:01:41.000 \| 2018-11-30 05:01:42 HD Request # 19 \| Using server: ds1.sierracharts.com port 10150 \| 2018-11-30 05:01:42 Socket (1) \| Creating socket. \| 2018-11-30 05:01:42 Socket (1) \| Connecting to IP: 8.18.161.135. \| 2018-11-30 05:01:42 Socket (1) \| Signaling to core to close socket \| 2018-11-30 05:02:02 HD Request # 19 \| Error downloading historical Intraday data for NQ-201812-GLOBEX. Timeout error connecting to server. \| 2018-11-30 05:02:02 Socket (1) \| Closed. \| 2018-11-30 05:02:02 Historical data download thread signaled to stop. \| 2018-11-30 05:02:02 HD Request # 19 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ-201812-GLOBEX \| 2018-11-30 05:02:02 HD Request # 19 \| Completion time: 20s \| 2018-11-30 05:02:02 HD Request # 19 \| Intraday data download complete for NQ-201812-GLOBEX. Unique request ID: 7 \| 2018-11-30 05:02:02 Removed historical data download ID 7 \| 2018-11-30 05:02:02 Real-time Intraday chart data file updates started for NQ-201812-GLOBEX \| 2018-11-30 05:02:02 Intraday chart data file opened for NQ-201812-GLOBEX \| 2018-11-30 05:02:02 Opened cached Intraday file: C:\SierraChart\Data\NQ-201812-GLOBEX.scid \| 2018-11-30 05:02:05

[2018-11-30 17:26:35] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is a timeout error connecting to the server: HD Request # 17 \| Error downloading historical Intraday data for NQ-201812-GLOBEX. Timeout error connecting to server. \| 2018-11-30 05:01:22 The ports being used are 10150 and 10149. Is there any blocking of IP addresses on your side? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-30 17:26:53

[2018-12-05 13:18:51] #13 [Go To First Post]
User473492 - Posts: 8
Hi gents, I guess the problem is rather with our internet connection. I am now communicating with our internet provider to solve the problem Thank for your help. Best Regards, JJtrader.

[2018-12-13 12:25:13] #14 [Go To First Post]
User473492 - Posts: 8
Hi, problem solved, didn´t help to allow the ports 10150 and 10149, we had to completely turn the office firewall off for my computer. It works now fully. Thank you for your responses. Regards, JJ.

[2018-12-13 19:05:38] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay at least it is solved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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