Support Board
Date/Time: Mon, 15 Sep 2025 21:14:28 +0000
SC Data Issue
View Count: 723
| [2018-11-19 15:42:26] |
| User260560 - Posts: 37 |
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Hi I've been using 2 instances of SC with IB for a while with no problem, but this morning i notice something doesn't act right. On my first instance, AAPL missing pre-marekt data before 8AM, while my other usual ticker works fine. And on my second instance when i chart a new ticker, intraday previous bars are missing, chart only update from current bar. I tried a different ticker and it has the same problem( I tried CGC which used to work fine, and NIO). I didn't change any settings, and i reconnected to SC data, then switchback to IB data/trade setting service, restarted my computer and still have the same. Please help, thanks!
Date Time Of Last Edit: 2018-11-19 15:46:06
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| [2018-11-19 17:57:41] |
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This has been resolved. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-19 20:34:08] |
| User260560 - Posts: 37 |
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Hi yes i can fill in the missing data by following the link, but whenever i change my chart to a new ticker, the issue is still unresolved,only load current intraday bar while missing previous bars, which really messes up my trading. I even downloaded to the latest version and it's still the same. Please help.
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| [2018-11-19 21:03:21] |
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This issue has been confirmed to be resolved. When you notice this problem, follow the instructions here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) And go through the above procedure twice. You should get the data both times. There should not be any issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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