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Direct MessagesDate/Time: Sat, 27 Apr 2024 16:39:24 +0000
Symbols not updating from SC data
View Count: 883
| [2018-11-07 15:29:59] |
| phoenix - Posts: 4 |
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The SQQQ and TQQQ ETF's from Nasdaq are not updating real-time from SC data services. Other ETFs are updating real-time. When I switch to the IB data service provider I get updates in real-time for SQQQ and TQQQ.
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| [2018-11-07 17:00:38] |
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We are checking on this but for now reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-07 17:06:59] |
| phoenix - Posts: 4 |
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Thanks, that worked.
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| [2018-11-07 17:25:38] |
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The problem is we have switched to the Barchart Open Feed on one of our servers and this symbol is being provided both by the NASDAQ and AMEX feeds. This is what is causing us an issue. We have worked for the last several two years trying to migrate to Open Feed for US equities but there is always a problem and this is just yet another. So we have to contact Barchart about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-07 17:26:11
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| [2018-11-07 18:23:53] |
| User41727 - Posts: 124 |
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Is there an ETA for fixing this? Because RT updates do not resume upon reconnecting or manually triggering a download of the historical data. You only get the latest data up to that point, but then charts and quote board are just stuck again for affected symbols.
Date Time Of Last Edit: 2018-11-07 18:24:12
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| [2018-11-07 19:04:54] |
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This has been resolved at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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