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Direct MessagesDate/Time: Sat, 27 Apr 2024 23:41:50 +0000
Time period issues on RTY for my 2nd computer
View Count: 620
| [2018-11-03 04:36:06] |
| User123003 - Posts: 29 |
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Hi, I have a live account with a Broker, and I have CBOT and CME data services on. Now, I can get data for ES, YM, and RTY for charts on SC at any time period on my 1st computer. For my 2nd computer, which I have asked my Broker added data from CBOT and CME, so I can get data for ES and YM for charts on SC at any time period, except RTY, I can only show time period from 1 second to 30 seconds, any other time period would not show on the chart, such as minutes and hours. So, I need you support for this RTY on time period issues for my 2nd computer. I have called and asked my Broker to solve this issues, and they have checked with the data which all have connected to CBOT and CME through CQG, so they said the problems are in SC. Thank you, |
| [2018-11-05 10:44:57] |
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We need to understand this better since we never hear about something like this. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-05 10:45:12
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| [2018-11-06 11:09:47] |
| User123003 - Posts: 29 |
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Hi, I have attached some pictures in different time period, which some shows data in chart, some is not , so as I said in my last email t, for RTY symbol has this issue, YM and ES don't have this issue, so please help for this. Thank you, |
 IMG_20181106_013754126_BURST000_COVER_TOP (1).jpg / V - Attached On 2018-11-06 11:04:06 UTC - Size: 71.18 KB - 278 views IMG_20181106_013728460_BURST001_LL.jpg / V - Attached On 2018-11-06 11:05:01 UTC - Size: 89.11 KB - 260 views IMG_20181106_013125204_LL (1).jpg / V - Attached On 2018-11-06 11:05:52 UTC - Size: 75.89 KB - 228 views |
| [2018-11-07 02:42:20] |
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We do not need three chart images and what we need is what we specify here: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image That is all we will accept. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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