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Direct MessagesDate/Time: Sat, 27 Apr 2024 03:25:33 +0000
SC not displaying live data (Gain Capital), even though it was working Friday
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| [2018-10-21 22:57:09] |
| jackbravo - Posts: 65 |
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I have live data on my broker's platform (Stage 5) but the data is not updating on Sierra. Everything was working fine on Friday evening. No changes to my account, so I'm not sure what's going on. When I first loaded Sierra, it gave me a FIX error: Symbol unknown. But I reloaded and verified it's the correct symbols on the indices, that are rolled over. Also, like I mentioned everything was working last trading day. Thanks for any help. |
| [2018-10-21 23:02:16] |
| User296719 - Posts: 21 |
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Gain / OEC updated their symbols to now include the date in ## format (i.e. 2018 = 18 where it was just 8 before), they sent an email late last week about this change. Perhaps the SC crew has yet to update their API connections to the OEC data feed for this change? |
| [2018-10-21 23:05:54] |
| jackbravo - Posts: 65 |
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hmm....ok, anything I can do about it msyelf?
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| [2018-10-21 23:27:10] |
| User296719 - Posts: 21 |
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None that I know as the data API needs to be updated from what I understand. If you use another broker with a different data feed (CQG, Rithmic, TOS, etc) you can use that feed in the place of the OEC feed.
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| [2018-10-21 23:30:57] |
| jackbravo - Posts: 65 |
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Ok, I figured out a solution. I switched to the SC All Data feed, and it seems to be working ....well, kind of, there's a delay Sierra Chart Real Time and Historical Forex and CFD Data Service Date Time Of Last Edit: 2018-10-21 23:33:06
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| [2018-10-21 23:50:59] |
| jackbravo - Posts: 65 |
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Ok, now the data seems to work, changing the symbol to include the 2 digit year. They must have fixed it. However, I am not able to execute through Sierra Chart still. |
| [2018-10-22 00:16:36] |
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We have not yet contacted Gain Capital about this, and we did not think that the FIX server was affected because they never told us about that but clearly it is. Even if we did get an answer about this, it would take us a couple of days to implement a solution anyway. We will have this all solved by morning. A software update is going to be required and that will automatically update your symbols. And we will also put out a System Notification message about this. For now you can change the symbol of the chart to two digits as explained here: Changing the Symbol of a Chart We also need to verify the historical data is going to be downloaded for two digit years. Possibly, but we need to see. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-22 00:17:15
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| [2018-10-22 11:06:52] |
| Ronin - Posts: 35 |
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same here, if I change it the the two digit years I don't get the historical data for the previous contracts
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| [2018-10-22 11:17:09] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Also update to prerelease 1826 and the symbols of the charts will automatically update to two digit year codes: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-23 13:15:24] |
| Woodzy - Posts: 30 |
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Hi one issue I have had since this update (1826) is with positions and P%L display on my Sierra DOM. When orders are filled the P%L column briefly displays but then disappears and my positions are not displayed. I'm using Trade Activity Log to keep track
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| [2018-10-23 16:50:35] |
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Refer to: Notice: Gain Capital Trade Position Reporting Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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