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[Locked] - Pair Charts Not Working Like Charts

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[2018-10-05 01:29:11] #1 [Go To First Post]
User580618 - Posts: 7
First... The Regular Charts with Colored by Slope Moving Averages are GREAT... Wanted to start off with a positive observation. I only started my subscription on October 1st... and have now spent hours trying to create PAIR charts that work like the SCharts multiple charts with the same symbol do in a Chartbook. If i create only ONE Pair Chart in a chartbook... Say PAIR DIA-SPY it works fine if it is stand alone. Issue One... But if i create 3 charts of a PAIR such as DIA-SPY in the SAME Chartbook -- I cannot change one DIA-SPY Pair chart to 30m - The second PAIR chart to 60m and the third PAIR chart to a 120m... I get the ""cannot perform this due to reference issue error""... I assume this is because the three charts are all refing the same ""additional symbol"" study in Chart #1... and there is no individual unique ID chart for each of the other individual charts to pivot off of individually for themselves. ? Issue Two... I ALSO do not see how i COULD have A PAIR DIA-SPY combo symbol in a SChart WatchList (along with 99++ other PAIR symbols) and use a mouse click to change from one PAIR chart to another as fast as i can do this in a single symbol chart inside SCharts Watchlists and Chartbooks. Please advise ? CJ Date Time Of Last Edit: 2018-10-10 03:47:23

[2018-10-05 21:18:02] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will get back to you on this. We need a little more time to review. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-05 21:18:17

[2018-10-06 18:12:55] #3 [Go To First Post]
User580618 - Posts: 7
Ok... I stopped using SCharts on Oct 4th 2018 evening due to this issue and will not log to use it again again until you advise... For the record... Please note... I subscribed to Sierra Charts for PAIR trading explicitly. thanks... CJ

[2018-10-10 03:51:48] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You will need to use a separate Add Additional Symbol study for each separate chart. Therefore, just put an Add Additional Symbol study on each chart. How are you calculating the difference between the two symbols currently? You can even hide the Add Additional Symbol study if you do not want to have it displayed. Here is the relevant documentation: Add Additional Symbol I ALSO do not see how i COULD have A PAIR DIA-SPY combo symbol in a SChart WatchList (along with 99++ other PAIR symbols) and use a mouse click to change from one PAIR chart to another as fast as i can do this in a single symbol chart inside SCharts Watchlists and Chartbooks. Yes, this is not supported unless you are fine without having historical data for a symbol other than what is stored in real time. You can create custom symbols in newer versions of Sierra Chart but still that development is not fully ready but we could make it available. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-10 03:53:42

[2018-10-10 20:33:59] #5 [Go To First Post]
User580618 - Posts: 7
Thanks for taking the time to look into this issue... Unfortunately I figured that the answer would be as time consuming as you are suggesting... wow... Imagine any trader trying to build 300 to 500 Pair Charts using your methods... The hours of work would be mind boggling... I can do the same effort in eSignal charting software or TradingView and other charting software in 1/20 of the time... and i also can have PARI watchlists for unlimited amount of pairs that i can bring up with ONE click.... So this is not going to work for me... I understand that the exchange fees are NOT refundable but i would like to be prorated for my Sierra Chart non usage time... I only used it from Oct 1st to Oct 4th and your server logs will show that i have not logged into your software since Oct 4th... Please refund me my non usage time for this one month subscription for my service package fee and my data package fee excluding my exchange fees of course... thanks... CJ Date Time Of Last Edit: 2018-10-12 02:41:41

[2018-10-13 21:37:01] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Not only are the exchange fees not refundable, but the data feed is not refundable. This is very clearly stated here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#DataConnections Notice where it says " (Non Refundable)". That is a direct expense to us that we pay out of our own pocket. No refunds at all. We can do a refund for the Sierra Chart software usage time itself but that has a 5 USD service fee. We also did say this : You can create custom symbols in newer versions of Sierra Chart but still that development is not fully ready but we could make it available. But there is an historical data limitation other than what is stored in real time. So this is something we can make available this week. It actually effectively is ready and we just have to add the user interface for it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-13 21:39:14

[2018-10-13 21:51:40] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
But we will check on a refund regarding the data feed. Because really here we are giving you a refund for what we received for us and yet we are paying our data provider still, and we are the one doing all the support. This is hardly fair from our perspective. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-10-13 22:04:22] #8 [Go To First Post]
User580618 - Posts: 7
But we will check on a refund regarding the data feed Thank you... ... and What i don't understand is did i miss the option of trialing Sierra Charts to see if the new Sierra Charts (from when i used it in the past versions) and SPECIFICALLY the existing Pair Charts capabilities were going to meet my expectations... Did i somehow miss that trial or demo time period and instead i impulsively signed up ?? Could I have avoided this whole issue by doing a demo/trial period ? I did not see that option... ?? Did i have that option... ?? Thanks... CJ

[2018-10-13 22:19:43] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There was an option for the data feed for a trial for two weeks for 5 USD. So I guess we can do the data feed for 5 USD. But the problem is this is just time sorting out all of the accounting. Which itself is a cost to us at about 55 per hour. So we have to increase the refund service fee to about 15-20 USD. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-13 22:20:15

[2018-10-13 22:51:50] #10 [Go To First Post]
User580618 - Posts: 7
So to get this correct in my mind... I could have tried the WHOLE of Sierra Charts out for TWO weeks... at a cost of only 5 dollars ??? I thought ONLY new users could do that... I am a returning PRIOR USER in that i used Sierra Charts out 10 years ago for a number of months with no complaints ? and... I bill out at $125 - $200 an hour minimum for Enterprise Level Programming and I do NOT charge my client if there is a problem... So let's skip the nitpicking... OKAY ? So my question again is this... as a former user I had the option of TRIALING OUT Sierra Charts from stem to stern for 5 dollars for two weeks ? Is this right ? thanks... CJ Date Time Of Last Edit: 2018-10-13 23:15:13

[2018-10-14 00:07:03] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are not going to spend further time on this. The terms are very clear. And the answer is no because there is also the exchange fee and our support time. All of this is documented. This is getting completely ridiculous. We make no apologies here. This is final. We do not give a damn how you bill. We have to cover our costs. And you can post this all over the Internet and we desire that you do that. We have to pay for the exchange fee and we have to cover our time which is at a loss . We are making nothing here then you're going out of your way complaining. This is completely unwelcome. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-14 22:45:28

[2018-10-14 00:14:57] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
And just to be clear we will sort out the billing for you this coming week. The refund will be coming. Minus the appropriate service fees and the exchange fee. None of this is easy involving an externally paid for service which we are liable for. $15-$20 is cheap when you would consider the time involved. And the policy as stated here: Sierra Chart Purchase and License Information: Refunds and notice how it is highlighted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-14 00:18:19

[2018-10-15 22:14:13] #13 [Go To First Post]
Sierra Chart - Max - Posts: 5608
A refund has been issued: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Sierra Chart Support

[2018-10-15 23:52:52] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize, the refund for the Sierra Chart usage time was not made. We are taking care of that now as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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