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Direct MessagesDate/Time: Sun, 28 Apr 2024 04:54:37 +0000
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| [2018-09-20 16:56:43] |
| User942703 - Posts: 3 |
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Hi, I connected again to my platform. data was disconnected?. I clicked for getting updated data but the graphs have been showing this (See attached snaspchot) for at least 15 mn. Can you help getting updfate data ? Tx https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=22148 |
| [2018-09-20 18:49:16] |
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Close that particular Chartbook. Open just one chart and only one chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-24 10:09:50] |
| User942703 - Posts: 3 |
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Thank you. I implemented. Message log content is as follows : Software version: 1713 32-bit | 2018-09-24 11:59:30 Enabled for: Advanced Features. | 2018-09-24 11:59:30 Enabled for: Sierra Chart Historical Data Service. | 2018-09-24 11:59:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-09-24 11:59:30 Current selected Data/Trading service: CQG FIX Trading | 2018-09-24 11:59:30 Chart Update Interval: 500 | 2018-09-24 11:59:30 Data/Trade Service Settings automatically set. | 2018-09-24 11:59:30 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-09-24 11:59:30 2018-09-24 11:59:29 Local computer time | 2018-09-24 11:59:30 2018-09-24 09:59:29 Local computer time in UTC | 2018-09-24 11:59:30 2018-09-24 11:59:29 Local computer time in SC Time Zone | 2018-09-24 11:59:30 2018-09-24 09:53:58 Server time in UTC | 2018-09-24 11:59:30 Local computer UTC time and Server UTC time difference: 3 seconds. | 2018-09-24 11:59:30 Program path: C:\SierraChart\ | 2018-09-24 11:59:30 Data Files path: C:\SierraChart\Data\ | 2018-09-24 11:59:30 OS Version Number: 6.1 | 2018-09-24 11:59:30 Locale Setting: C | 2018-09-24 11:59:30 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-09-24 11:59:43 CQG FIX socket (19) | Creating socket. Using TLS 1.2. | 2018-09-24 11:59:43 CQG FIX socket (19) | Connecting to IP: 208.48.16.214. | 2018-09-24 11:59:43 CQG FIX: Sending the Logon message. | 2018-09-24 11:59:43 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2018-09-24 11:59:43 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-09-24 11:59:43 CQG FIX socket (19) | Initiating close of socket by core. | 2018-09-24 11:59:43 CQG FIX Trading | Disconnected. | 2018-09-24 11:59:43 CQG FIX socket (19) | Write in progress. Shutdown being delayed. | 2018-09-24 11:59:43 CQG FIX Trading | Disconnected. | 2018-09-24 11:59:43 CQG FIX socket (19) | Write has completed. Shutdown being performed. | 2018-09-24 11:59:44 CQG FIX socket (19) | Shutdown started. Waiting for graceful close. | 2018-09-24 11:59:44 CQG FIX socket (19) | Socket gracefully closed by remote side. | 2018-09-24 11:59:44 CQG FIX socket (19) | Closed. | 2018-09-24 11:59:44 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-09-24 12:00:08 CQG FIX socket (21) | Creating socket. Using TLS 1.2. | 2018-09-24 12:00:08 CQG FIX socket (21) | Connecting to IP: 208.48.16.214. | 2018-09-24 12:00:08 CQG FIX: Sending the Logon message. | 2018-09-24 12:00:09 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2018-09-24 12:00:09 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-09-24 12:00:09 CQG FIX socket (21) | Initiating close of socket by core. | 2018-09-24 12:00:09 CQG FIX Trading | Disconnected. | 2018-09-24 12:00:09 CQG FIX socket (21) | Write in progress. Shutdown being delayed. | 2018-09-24 12:00:09 CQG FIX Trading | Disconnected. | 2018-09-24 12:00:09 CQG FIX socket (21) | Write has completed. Shutdown being performed. | 2018-09-24 12:00:09 CQG FIX socket (21) | Shutdown started. Waiting for graceful close. | 2018-09-24 12:00:09 CQG FIX socket (21) | Socket gracefully closed by remote side. | 2018-09-24 12:00:09 CQG FIX socket (21) | Closed. | 2018-09-24 12:00:09 And the problem is new : priice and studies are diaplayed again in some charts - but with Sep 18 contract thus frozen -, while other charts remain black/blank. See attached snapshot. Looking forward toyour help. Best. |
Attachment Deleted.  180920 Updated data B.jpg / V - Attached On 2018-09-24 10:06:49 UTC - Size: 1009.99 KB - 274 views |
| [2018-09-24 19:47:16] |
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This is the problem: CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2018-09-24 11:59:43 Refer to: CQG Trading Platform Service: Common Error Messages Your broker will need to help you with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-24 19:48:04
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