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Direct MessagesDate/Time: Wed, 01 May 2024 19:57:06 +0000
[Locked] - Chart Auto-Rescaling When not wanted
View Count: 1618
| [2018-09-06 14:52:07] |
| User145424 - Posts: 11 |
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Hi, I have two screens - one a HD and the other a 4K. When I open Sierra, it rescales all the chart sizes and fonts for the HD monitor and saves the values, which takes a long time to manually reset once I've moved it across to the 4K monitor. Once it has rescaled, it does not rescale again when moved to the larger monitor.I do not have auto save on so I don't want the new values saved. Is there a way I can lock all the scaling and font values so that Sierra does not reset them each time I open it? I can't find anything in support forums although I am new to Sierra. If not, then I may switch to another system as it takes too long to reset everything each time. Thanks |
| [2018-09-06 16:22:42] |
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This does not make any sense. There is nothing within Sierra Chart which would cause fonts to automatically change. They are only initially set for a new installation. And chart sizes do not change either. It is the Windows operating system itself which would be changing chart sizes and Windows doing something to cause saved fonts to appear as a different size. There is nothing we can do here because there are zero changes in Sierra Chart in regards to chart sizes and font sizes. This just simply does not happen whatsoever unless the user makes these changes. Another example of Windows 10 wasting our time and causing problems for users. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-06 19:54:32] |
| User145424 - Posts: 11 |
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I doubt Windows rewrites your global setting values, as it is in these and in the time/sales settings that the fonts values need to be reset each time the application is run. This is the only application I have ever seen that exhibits this behaviour. It's been useful nonetheless to see support in action. |
| [2018-09-06 19:59:28] |
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Windows is not changing the saved font sizes. This is not what we have said. This is what you have incorrectly concluded. The font sizes are saved exactly as you have set them and as they have been provided by the operating system at that time. It is the interpretation of those sizes at the time the font is being created, which is changing. It is this interpretation done by the operating system. For performance reasons, when a font is created through the operating system in Sierra Chart from saved font properties as provided by the operating system from the font selected through the Font Window, it is remembered for the running session and there is not consideration as to the window it is created for and whether there are different DPI settings for each window. So if there are different DPI settings per window that may lead to a font size which might not be correct in some cases. So that is something we have to look into. But this is not really relevant based on what you are describing here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-07 02:00:08
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| [2018-09-07 00:14:47] |
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In regards to this: When I open Sierra, it rescales all the chart sizes and fonts for the HD monitor and saves the values, which takes a long time to manually reset once I've moved it across to the 4K monitor.
First, an issue with the actual size and position of chart windows not getting restored is something that occasionally we hear about and is documented here: Window Size and Position Not Restored When Opening Chartbook It is not an issue on the Sierra Chart side. And as far as the font sizes go, definitively you are not going to see changes with the sizes in the Font selector window. If you are, then it is because the main configuration file is not getting saved and we were thinking that this is might actually be going on and we see that you have installed Sierra Chart into the Program Files folder so there may be a problem with that. Refer to: Error Messages When Opening Files: Sierra Chart Installed Into Program Files Folder So we might have overlooked the very obvious in this case because both of these issues we are familiar with on the Windows operating system. But the font issue is something we have heard about just once before and it was only a one time issue not something ongoing. So even though you say that Sierra Chart is the only program you have seen with these issues, keep in mind that they probably were caused by the folder you put Sierra Chart into and also keep in mind that no one else has these issues other than some users with window size and positions not getting restored properly but as we said that's not an issue on the Sierra Chart side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-07 00:15:46
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| [2018-09-07 01:58:37] |
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For performance reasons, when a font is created through the operating system in Sierra Chart from saved font properties as provided by the operating system from the font selected through the Font Window, it is remembered for the running session and there is not consideration as to the window it is created for and whether there are different DPI settings for each window. So if there are different DPI settings per window that may lead to a font size which might not be correct in some cases.
We are actually working on resolving this right now. Will be out in the next release. We are just mentioning it so other users know. We do not think it is the issue in your case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-07 01:59:35
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