Support Board
Date/Time: Sun, 06 Jul 2025 01:57:48 +0000
Post From: Chart Auto-Rescaling When not wanted
| [2018-09-07 00:14:47] |
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In regards to this: When I open Sierra, it rescales all the chart sizes and fonts for the HD monitor and saves the values, which takes a long time to manually reset once I've moved it across to the 4K monitor.
First, an issue with the actual size and position of chart windows not getting restored is something that occasionally we hear about and is documented here: Window Size and Position Not Restored When Opening Chartbook It is not an issue on the Sierra Chart side. And as far as the font sizes go, definitively you are not going to see changes with the sizes in the Font selector window. If you are, then it is because the main configuration file is not getting saved and we were thinking that this is might actually be going on and we see that you have installed Sierra Chart into the Program Files folder so there may be a problem with that. Refer to: Error Messages When Opening Files: Sierra Chart Installed Into Program Files Folder So we might have overlooked the very obvious in this case because both of these issues we are familiar with on the Windows operating system. But the font issue is something we have heard about just once before and it was only a one time issue not something ongoing. So even though you say that Sierra Chart is the only program you have seen with these issues, keep in mind that they probably were caused by the folder you put Sierra Chart into and also keep in mind that no one else has these issues other than some users with window size and positions not getting restored properly but as we said that's not an issue on the Sierra Chart side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-07 00:15:46
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