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Unable to Change From & To Dates on Intraday Chart

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[2018-08-31 20:58:21] #1 [Go To First Post]
User546368 - Posts: 4
I just downloaded Version 1781 and I am not able to get historical data. The date range is only for the current day, today. If I change the date and click Apply or OK, it just changes the date back to today's date and no new data is downloaded. I have uploaded a copy of the screen. Before I did the upload, I had to delete the old version (1717). When I tried to update that version it would not work, so I deleted it, downloaded the executable file and installed the current version. Thanks.


GC.jpg / V - Attached On 2018-08-31 20:56:05 UTC - Size: 375.96 KB - 228 views

[2018-08-31 21:03:24] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-31 21:18:10] #3 [Go To First Post]
User546368 - Posts: 4
Thanks. But those options did not work. No additional historical data was downloaded when I changed the "Days to Load" to 30, I'm still only getting data for the last couple of hours. Date Range in File From date still shows 2018-08-31. It wont even let me go back one to 2018-08-30. It seems like it's a clock/date issue. But I could be wrong. Any other suggestions?

[2018-08-31 21:32:37] #4 [Go To First Post]
User546368 - Posts: 4
I also tried using the "Date Range in File" to get historical data. I validated that my laptop date/time were in synch with the time zone for GreenChart too.

[2018-08-31 21:55:11] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-31 22:39:36] #6 [Go To First Post]
User546368 - Posts: 4
Thanks. I followed those instructions. Looking at the log, it seems like the connection is timing out. Reading Internal Order ID file. \| 2018-08-31 15:36:06 Reading Trade Orders file. \| 2018-08-31 15:36:06 Reading Trade Positions and Account Balance file. \| 2018-08-31 15:36:06 Listening on UDP port 22904. \| 2018-08-31 15:36:06 Software version: 1781 32-bit \| 2018-08-31 15:36:06 Enabled for: Advanced Features. \| 2018-08-31 15:36:06 Enabled for: Sierra Chart Historical Data Service. \| 2018-08-31 15:36:06 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-08-31 15:36:06 Current selected Data/Trading service: SC Forex Data (FXCM) \| 2018-08-31 15:36:06 Chart Update Interval: 500 \| 2018-08-31 15:36:06 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-08-31 15:36:06 2018-08-31 15:36:06 Local computer time \| 2018-08-31 15:36:06 2018-08-31 22:36:06 Local computer time in UTC \| 2018-08-31 15:36:06 2018-08-31 15:36:06 Local computer time in SC Time Zone \| 2018-08-31 15:36:06 2018-08-31 22:36:06 Server time in UTC \| 2018-08-31 15:36:06 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-08-31 15:36:06 Program path: C:\GreenChart\ \| 2018-08-31 15:36:06 Data Files path: C:\GreenChart\Data\ \| 2018-08-31 15:36:06 OS Version Number: 6.1 \| 2018-08-31 15:36:06 Locale Setting: C \| 2018-08-31 15:36:06 Checking for new symbol settings for service code fxcm \| 2018-08-31 15:36:06 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-08-31 15:36:06 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-08-31 15:36:06 Symbol settings are up-to-date for fxcm \| 2018-08-31 15:36:07 Received 5 login tokens. \| 2018-08-31 15:36:07 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-08-31 15:36:08 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-08-31 15:36:08 HTTPS connection to login.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2018-08-31 15:36:11 HTTPS connection to login.sierrachart.com:443 (1) \| Received socket Close event. \| 2018-08-31 15:36:11 HTTPS connection to login.sierrachart.com:443 (1) \| Initiating close of socket by core. \| 2018-08-31 15:36:11 HTTPS connection to login.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-08-31 15:36:11 HTTPS connection to login.sierrachart.com:443 (1) \| Closed. \| 2018-08-31 15:36:11 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-08-31 15:36:12 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-08-31 15:36:12 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2018-08-31 15:36:12 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-08-31 15:36:12 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2018-08-31 15:36:12 HTTPS connection to www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-08-31 15:36:12 HTTPS connection to www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-08-31 15:36:12 HTTPS connection to www.sierrachart.com:443 (2) \| Initiating close of socket by core. \| 2018-08-31 15:36:12 HTTPS connection to www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-08-31 15:36:12 HTTPS connection to www.sierrachart.com:443 (2) \| Closed. \| 2018-08-31 15:36:12 SC Forex Data (FXCM) \| Connected to data server. \| 2018-08-31 15:36:12 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-08-31 15:36:14 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-08-31 15:36:14 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2018-08-31 15:36:14 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-08-31 15:36:14 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2018-08-31 15:36:14 EURUSD 1 Day #1 \| Reloading chart. \| 2018-08-31 15:36:28 EURUSD 1 Day #2 \| Reloading chart. \| 2018-08-31 15:36:28 EURUSD 120 Min #3 \| Reloading chart. \| 2018-08-31 15:36:28 EURUSD 120 Min #4 \| Reloading chart. \| 2018-08-31 15:36:28 EURUSD 240 Min #5 \| Reloading chart. \| 2018-08-31 15:36:28 EURUSD 240 Min #6 \| Reloading chart. \| 2018-08-31 15:36:28 EURUSD 60 Min #8 \| Reloading chart. \| 2018-08-31 15:36:28 EURUSD 240 Min #9 \| Reloading chart. \| 2018-08-31 15:36:28 EURUSD 1 Day #7 \| Reloading chart. \| 2018-08-31 15:36:28 EURUSD 1 Day #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\GreenChart\Data\EURUSD.scid \| 2018-08-31 15:36:28 EURUSD 1 Day #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\GreenChart\Data\EURUSD.scid \| 2018-08-31 15:36:28 EURUSD 120 Min #3 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\GreenChart\Data\EURUSD.scid \| 2018-08-31 15:36:28 EURUSD 120 Min #4 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\GreenChart\Data\EURUSD.scid \| 2018-08-31 15:36:28 EURUSD 240 Min #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\GreenChart\Data\EURUSD.scid \| 2018-08-31 15:36:28 EURUSD 240 Min #6 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\GreenChart\Data\EURUSD.scid \| 2018-08-31 15:36:28 EURUSD 60 Min #8 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\GreenChart\Data\EURUSD.scid \| 2018-08-31 15:36:28 EURUSD 240 Min #9 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\GreenChart\Data\EURUSD.scid \| 2018-08-31 15:36:28 EURUSD 1 Day #7 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\GreenChart\Data\EURUSD.scid \| 2018-08-31 15:36:28 Using Bid/Ask average for last trade price for EURUSD \| 2018-08-31 15:36:29 SC DTC Data with Market Depth \| Starting real-time market data updates for: EURUSD. ID: 1 \| 2018-08-31 15:36:29 SC DTC Data with Market Depth \| Connecting to the server ds4.sierracharts.com. Port 10048 \| 2018-08-31 15:36:29 DTC Client socket (6) \| Creating socket. \| 2018-08-31 15:36:29 SC DTC Data with Market Depth \| Requesting security definition data for: EURUSD. ID: 1 \| 2018-08-31 15:36:29 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2018-08-31 15:36:29 DTC Client socket (6) \| Connecting to IP: 192.81.56.146. \| 2018-08-31 15:36:29 Delaying start of download for EURUSD \| 2018-08-31 15:36:29 DTC Client socket (6) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2018-08-31 15:36:50 * DTC Client socket (6) \| Initiating close of socket by core. \| 2018-08-31 15:36:50 DTC Client socket (6) \| Closed. \| 2018-08-31 15:36:50 SC DTC Data with Market Depth \| Disconnected from the server. \| 2018-08-31 15:36:50 SC DTC Data with Market Depth \| Data feed disconnected. Will reconnect in 2 seconds. \| 2018-08-31 15:36:50 SC DTC Data with Market Depth \| Connecting to the server ds3.sierracharts.com. Port 10048 \| 2018-08-31 15:36:52 DTC Client socket (7) \| Creating socket. \| 2018-08-31 15:36:52 DTC Client socket (7) \| Connecting to IP: 65.182.172.42. \| 2018-08-31 15:36:52 DTC Client socket (7) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2018-08-31 15:37:13 * DTC Client socket (7) \| Initiating close of socket by core. \| 2018-08-31 15:37:13 DTC Client socket (7) \| Closed. \| 2018-08-31 15:37:13 SC DTC Data with Market Depth \| Disconnected from the server. \| 2018-08-31 15:37:13 SC DTC Data with Market Depth \| Data feed disconnected. Will reconnect in 2 seconds. \| 2018-08-31 15:37:13 SC DTC Data with Market Depth \| Connecting to the server ds4.sierracharts.com. Port 443 \| 2018-08-31 15:37:15 DTC Client socket (9) \| Creating socket. \| 2018-08-31 15:37:15 DTC Client socket (9) \| Connecting to IP: 192.81.56.146. \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Connected to server. \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Sending logon request message. \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Received logon response. \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Successfully connected. \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Trading is not supported. \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: EURUSD \| 2018-08-31 15:37:15 SC DTC Data with Market Depth \| Received security definition for symbol EURUSD \| 2018-08-31 15:37:15 HD Request # 2 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2018-08-31 15:37:20 HD Request # 2 \| Download start date-time: 2018-02-26 14:37:19.000 \| 2018-08-31 15:37:20 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2018-08-31 15:37:20 Socket (10) \| Creating socket. \| 2018-08-31 15:37:20 Socket (10) \| Connecting to IP: 192.81.56.146. \| 2018-08-31 15:37:20 Socket (10) \| Initiating close of socket by core. \| 2018-08-31 15:37:40 HD Request # 2 \| Error downloading historical Intraday data for EURUSD. Timeout error connecting to server. \| 2018-08-31 15:37:40 Socket (10) \| Closed. \| 2018-08-31 15:37:40 Historical data download thread signaled to stop. \| 2018-08-31 15:37:40 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD \| 2018-08-31 15:37:40 HD Request # 2 \| Completion time: 20s \| 2018-08-31 15:37:40 HD Request # 3 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2018-08-31 15:37:40 HD Request # 3 \| Download start date-time: 2018-02-26 14:37:39.000 \| 2018-08-31 15:37:40 HD Request # 3 \| Using server: ds3.sierracharts.com port 10150 \| 2018-08-31 15:37:40 Socket (11) \| Creating socket. \| 2018-08-31 15:37:40 Socket (11) \| Connecting to IP: 65.182.172.42. \| 2018-08-31 15:37:40 Socket (11) \| Initiating close of socket by core. \| 2018-08-31 15:38:00 HD Request # 3 \| Error downloading historical Intraday data for EURUSD. Timeout error connecting to server. \| 2018-08-31 15:38:00 Socket (11) \| Closed. \| 2018-08-31 15:38:00 Historical data download thread signaled to stop. \| 2018-08-31 15:38:00 HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD \| 2018-08-31 15:38:00 HD Request # 3 \| Completion time: 20s \| 2018-08-31 15:38:00 HD Request # 4 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2018-08-31 15:38:00 HD Request # 4 \| Download start date-time: 2018-02-26 14:37:59.000 \| 2018-08-31 15:38:00 HD Request # 4 \| Using server: ds4.sierracharts.com port 10149 \| 2018-08-31 15:38:00 Socket (12) \| Creating socket. \| 2018-08-31 15:38:00 Socket (12) \| Connecting to IP: 192.81.56.146. \| 2018-08-31 15:38:00 Socket (12) \| Initiating close of socket by core. \| 2018-08-31 15:38:20 HD Request # 4 \| Error downloading historical Intraday data for EURUSD. Timeout error connecting to server. \| 2018-08-31 15:38:20 Socket (12) \| Closed. \| 2018-08-31 15:38:20 Historical data download thread signaled to stop. \| 2018-08-31 15:38:20 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD \| 2018-08-31 15:38:20 HD Request # 4 \| Completion time: 20s \| 2018-08-31 15:38:20 HD Request # 4 \| Intraday data download complete for EURUSD. Unique request ID: 1 \| 2018-08-31 15:38:20 Removed historical data download ID 1 \| 2018-08-31 15:38:20 Real-time Intraday chart data file updates started for EURUSD \| 2018-08-31 15:38:20 Opened cached Intraday file: C:\GreenChart\Data\EURUSD.scid \| 2018-08-31 15:38:20 Intraday chart data file opened for EURUSD \| 2018-08-31 15:38:20

[2018-08-31 23:40:40] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes that is the issue. Refer to this section here for instructions for this issue: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-31 23:40:59

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