Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 26 Apr 2024 09:08:31 +0000
Crashes and slow & constant data download
View Count: 1256
| [2018-08-03 14:07:30] |
| ianf - Posts: 8 |
|
Hi, Since I upgraded to version 1785 yesterday Sierra Chart is unusable. It fails to respond, it crashes (32 bit version) or it seems to be constantly trying to catch up with data downloads (free FXCM data feed). It doesn't seem to be an internet problem since all my other applications are responding fine. The Performance monitor on my PC shows that it has lots of spare capacity in all categories. May I send you the Message log? Date Time Of Last Edit: 2018-08-03 14:53:46
|
 Sierra Message Log snapshot.png / V - Attached On 2018-08-03 14:52:35 UTC - Size: 45.6 KB - 271 views |
| [2018-08-03 16:37:20] |
| |
|
When you say "it crashes", what exactly do you mean specifically? Do you notice an abnormal shutdown of Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-03 16:40:50] |
| |
|
Anyway best that we look at this issue with remote assistance. Could we contact you in about an hour?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-03 20:14:17] |
| ianf - Posts: 8 |
|
I have only experienced crashes when running the 32 bit version, the 64nit has not crashed yet, but is just unresponsive due to the constant downloading of data. By crash I mean that is running and perhaps showing a single chart out of the 8 that show in the window on my initial ChartBook, then the next thing I know it is not running anymore. |
| [2018-08-06 09:56:50] |
| ianf - Posts: 8 |
|
I was still getting the problem over the weekend, so this morning I asked a friend which version of Sierra he was using and loaded that one (1729) which seems to have cured the problem. I hope that there aren't too many changes between 1729 and 1785 so you can isolate where the problem is. |
| [2018-08-06 16:37:25] |
| |
|
First thing we want to do is to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode See if that helps. If there still is a problem we need to get the Chartbook you are opening which is having this issue. Follow the instructions here to provide that: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-07 11:19:27] |
| ianf - Posts: 8 |
|
Running in Safe mode I managed to see an error message about a circular reference - chart A had overlay of chart B and chart B had overlay of chart A. I removed that and it then came up in normal mode and eventually settled down, though I am still dismayed at the time and aborted downloads ti takes before it eventually settles down with version 1785 - it used to be so much faster with earlier versions. And indeed with version 1729 it still had the capacity to settle down and run normally even though it had that circular reference! Do you recommend that I will have to split my chartbooks up between several instances? I only have the FXCM SpotFX and CFDs data feed, so I am puzzled why I am getting messages about Market Depth: SC DTC Data with Market Depth | Starting real-time market data updates for: GBPAUD. ID: 5 | 2018-08-06 23:09:36 SC DTC Data with Market Depth | Requesting security definition data for: GBPAUD. ID: 5 | 2018-08-06 23:09:36 Intraday data recording state for symbol GBPAUD is set to download 'Pending'. | 2018-08-06 23:09:36 SC DTC Data with Market Depth | Connected to server. | 2018-08-06 23:09:36 SC DTC Data with Market Depth | Starting socket receive thread. | 2018-08-06 23:09:36 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2018-08-06 23:09:36 Surely Market Depth information is not supported by my Data Feed ! Date Time Of Last Edit: 2018-08-07 11:37:29
|
| [2018-08-07 21:26:47] |
| |
|
It sounds like there is a problem where Sierra Chart is freezing due to references between charts due to excessive calculations. Refer to this section here about this: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts Disregard this it is not relevant: SC DTC Data with Market Depth
We are not aware of any differences between versions of why the behavior would be different but we don't think that would be relevant because the underlying issue needs to get resolved on your side with the references between charts and study efficiency. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-07 21:27:53
|
To post a message in this thread, you need to log in with your Sierra Chart account: