Support Board
Date/Time: Thu, 15 May 2025 01:10:07 +0000
new account activation charts not updating
View Count: 797
| [2018-07-17 13:27:57] |
| User436131 - Posts: 9 |
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I activated a new account this morning for sierra charts with sierra feed and charts came up initially but have not updated in over an hour. I cannot find the problem. thanks
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| [2018-07-17 13:38:57] |
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What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-17 13:44:48] |
| User436131 - Posts: 9 |
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I use Infinity brokerage. I had a free trial account with Sierra but it was using IQ feed - not paid sierra feed. When charts first came up this morning they connected using the IQ feed. I went in and switched the feed to Barchart data (that's what I think I saw I should do for using Sierra feed data). I have not had any chart updates now for over an hour.
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| [2018-07-17 14:12:30] |
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Global Settings >> Data/Trade Service Settings >> Service needs to be set to SC Data - All Services. Follow the instructions here to connect once to your Infinity account to authorize the real-time CME data: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-17 14:12:47
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| [2018-07-17 17:54:54] |
| User436131 - Posts: 9 |
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I've connected the action stated above to connect to transact and then reconnect to SC Data. My charts populated and looked good but have now "disappeared" and are just a blank black shell. http://www.sierrachart.com/image.php?Image=1531850054278.png
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| [2018-07-17 18:16:05] |
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Based upon the symbols you are using, which are Transact symbols, you need to keep Sierra Chart connected to Transact always instead of SC Data-All Services. Therefore, follow these instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices But that does not really explain why the charts are blank though. However, first step is to connect Sierra Chart to Transact and keep that connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-17 18:18:14
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| [2018-07-17 19:04:38] |
| User436131 - Posts: 9 |
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I do not want to use the bundled transact feed, I paid for the sierra feed so that I could get unbundled tic data that transact does not supply. It appears I just needed to choose the correct symbol from the available list of SC data and once I did that the charts populated. The symbols in my data files were from my previous set of free charts from transact and I was not aware i needed to choose the new SC feed symbol.
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| [2018-07-18 16:37:51] |
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Okay. For the record, here are the instructions to change the symbol of a chart: Changing the Symbol of a Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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