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Direct MessagesDate/Time: Tue, 16 Apr 2024 22:02:58 +0000
new account activation charts not updating
View Count: 691
| [2018-07-17 13:27:57] |
| User436131 - Posts: 9 |
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I activated a new account this morning for sierra charts with sierra feed and charts came up initially but have not updated in over an hour. I cannot find the problem. thanks
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| [2018-07-17 13:38:57] |
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What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Sierra Chart Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-17 13:44:48] |
| User436131 - Posts: 9 |
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I use Infinity brokerage. I had a free trial account with Sierra but it was using IQ feed - not paid sierra feed. When charts first came up this morning they connected using the IQ feed. I went in and switched the feed to Barchart data (that's what I think I saw I should do for using Sierra feed data). I have not had any chart updates now for over an hour.
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| [2018-07-17 14:12:30] |
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Global Settings >> Data/Trade Service Settings >> Service needs to be set to SC Data - All Services. Follow the instructions here to connect once to your Infinity account to authorize the real-time CME data: Sierra Chart Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-17 14:12:47
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| [2018-07-17 17:54:54] |
| User436131 - Posts: 9 |
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I've connected the action stated above to connect to transact and then reconnect to SC Data. My charts populated and looked good but have now "disappeared" and are just a blank black shell. http://www.sierrachart.com/image.php?Image=1531850054278.png
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| [2018-07-17 18:16:05] |
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Based upon the symbols you are using, which are Transact symbols, you need to keep Sierra Chart connected to Transact always instead of SC Data-All Services. Therefore, follow these instructions: Sierra Chart Exchange Data Feed: Integration with Trading Services But that does not really explain why the charts are blank though. However, first step is to connect Sierra Chart to Transact and keep that connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-17 18:18:14
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| [2018-07-17 19:04:38] |
| User436131 - Posts: 9 |
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I do not want to use the bundled transact feed, I paid for the sierra feed so that I could get unbundled tic data that transact does not supply. It appears I just needed to choose the correct symbol from the available list of SC data and once I did that the charts populated. The symbols in my data files were from my previous set of free charts from transact and I was not aware i needed to choose the new SC feed symbol.
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| [2018-07-18 16:37:51] |
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Okay. For the record, here are the instructions to change the symbol of a chart: Changing the Symbol of a Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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