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Having some market order errors

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[2013-10-16 14:22:19]
[Go To First Post]
user6275 - Posts: 13

Support,

I have had a couple of issues lately, I have an auto trading study that tried to flatten and cancel my orders according to my exit order. However the charts showed a market order on the screen then would not get me out of the trade and left the order on the screen. When I flattened on the DOM my charts lost connection when they reconnected the orders were canceled and gone. Here is my message log for the trade:

Auto-trade: TFZ3 177 tick #3 | Uber On | There was an error flattening the position. Any working orders have been canceled for the symbol. | Bar Start Time: 2013-06-18 08:27:52 | 2013-10-16 08:59:39
Unable to cancel order without a Service Order ID. Internal Order ID: 41337 | 2013-10-16 08:59:41
There was an error with the order cancellation: Order cancellation failed. Internal order ID: 41337 | 2013-10-16 08:59:41
Trade Order Error: Unable to Flatten or Reverse because there are working Market orders that will flatten the position for symbol: TFZ3. Working orders for symbol are being canceled. | 2013-10-16 08:59:42
Auto-trade: TFZ3 177 tick #3 | Uber On | There was an error flattening the position. Any working orders have been canceled for the symbol. | Bar Start Time: 2013-06-18 08:27:52 | 2013-10-16 08:59:42
Unable to cancel order without a Service Order ID. Internal Order ID: 41337 | 2013-10-16 08:59:42
There was an error with the order cancellation: Order cancellation failed. Internal order ID: 41337 | 2013-10-16 08:59:42

I have run a Ping program to find out if there is package loss and I AM seeing some in the last few days, maybe the gap hit at exactly the same time as the cancellation order went in? Maybe you can see the internal id and let me know. I have run a trace and the issue looks to be right at the CME servers. tried to attache the image hope it comes through.
image10-16-2013 9-20-09 AM.png / V - Attached On 2013-10-16 14:21:43 UTC - Size: 29.08 KB - 407 views
[2013-10-16 23:56:48]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
What will help more is to provide the Trade Activity Log lines for the particular order that was sent to flatten the position. Here are the instructions:
http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport

We can only comment on what has happened. Once the orders are sent from Sierra Chart, we have no control after that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-10-18 14:30:37]
[Go To First Post]
user6275 - Posts: 13
Here is the Trade Activity log for todays order error placement. The beginning of the Log shows the disconnection from the feed and then a reconnect and it got rid of the orders after I flattened from the DOM. Next I had placed a buy stop above price from the chart, Once the order was reflected on my DOM I chose "Flatten and Cancel" from the chart, just to see if there was something up, then the chart initiated a sell stop at 1107.5. Maybe it was thinking there was an order somewhere? After that order was flattened I tried to replicate the problem but it did not. You can see this in the following order cancellations on the log after the 1107.5 order.

Lets figure out whats going on, not trying to be pushy here, I am seeing something that isn't normal, thats all.

Here is todays trade activity log and the picture corresponds with the orders placed on the account.

ActivityType  DateTime  Symbol  OrderActionSource  InternalOrderID  ServiceOrderID  OrderType  Quantity  BuySell  Price  Price2  OrderStatus  FillPrice  FilledQuantity  TradeAccount  OpenClose  ParentInternalOrderID  PositionQuantity  FillExecutionServiceID  
Order  2013-10-18 08:59:21.000  TFZ3  Auto-trade: TFZ3 238 tick #3|Dominator On|BuyEntry  41497    Limit    Sell  1118.7    Pending Child      33166  Close  41496      
Order  2013-10-18 08:59:21.001  TFZ3  Auto-trade: TFZ3 238 tick #3|Dominator On|BuyEntry  41498    Stop    Sell  1107.9    Pending Child      33166  Close  41496      
Order  2013-10-18 08:59:21.002  TFZ3  Auto-trade: TFZ3 238 tick #3|Dominator On|BuyEntry  41496    Market  1  Buy      Order Sent      33166  Open        
Order  2013-10-18 08:59:21.003  TFZ3  Transact Futures order report (New)  41496  23334009  Market  1  Buy      Open      33166  Open        
Order  2013-10-18 08:59:21.004  TFZ3  Auto-trade canceled order: TFZ3 238 tick #3|Dominator On  41496  23334009  Market  1  Buy      Pending Cancel      33166  Open        
Order  2013-10-18 08:59:21.005  TFZ3  Canceling child orders of internal order ID 41496  41497    Limit    Sell  1118.7    Pending Cancel      33166  Close  41496      
Order  2013-10-18 08:59:21.006  TFZ3  Canceling child orders of internal order ID 41496  41497    Limit    Sell  1118.7    Canceled      33166  Close  41496      
Order  2013-10-18 08:59:21.007  TFZ3  Canceling child orders of internal order ID 41496  41498    Stop    Sell  1107.9    Pending Cancel      33166  Close  41496      
Order  2013-10-18 08:59:21.008  TFZ3  Canceling child orders of internal order ID 41496  41498    Stop    Sell  1107.9    Canceled      33166  Close  41496      
Order  2013-10-18 08:59:21.009  TFZ3  Transact Futures order report (Filled). Exchange ID: 11577710  41496  23334009  Market  1  Buy      Filled    1  33166  Open        
Order  2013-10-18 08:59:21.011  TFZ3  Order reactivated. New Internal Order ID: 41499  41499    Limit  1  Sell  1118.7    Order Sent      33166  Close  41496  1    
Order  2013-10-18 08:59:21.012  TFZ3  Order reactivated. New Internal Order ID: 41500  41500    Stop  1  Sell  1107.9    Order Sent      33166  Close  41496  1    
Order  2013-10-18 08:59:22.000  TFZ3  Transact Futures order report (Canceled)  41496  23334009  Market  1  Buy      Canceled    1  33166  Open    1    
Order  2013-10-18 08:59:22.001  TFZ3  Transact Futures order report (New)  41499  23334010  Limit  1  Sell  1118.7    Open      33166  Close  41496  1    
Order  2013-10-18 08:59:22.002  TFZ3  Transact Futures order report (New)  41500  23334011  Stop  1  Sell  1107.9    Open      33166  Close  41496  1    
Order  2013-10-18 08:59:56.000  TFZ3  TFZ3 238 tick #3 | User order modification  41500  23334011  Stop  1  Sell  1107.9    Pending Modify      33166  Close  41496  1    
Order  2013-10-18 08:59:56.001  TFZ3  Transact Futures order report (Cancel/Replace complete)  41500  23334021  Stop  1  Sell  1108.1    Open      33166  Close  41496  1    
Order  2013-10-18 09:00:06.000  TFZ3  TFZ3 238 tick #3 | User order modification  41500  23334021  Stop  1  Sell  1108.1    Pending Modify      33166  Close  41496  1    
Order  2013-10-18 09:00:06.001  TFZ3  Transact Futures order report (Cancel/Replace complete)  41500  23334031  Stop  1  Sell  1108.3    Open      33166  Close  41496  1    
Order  2013-10-18 09:00:32.000  TFZ3  TFZ3 238 tick #3 | User order modification  41500  23334031  Stop  1  Sell  1108.3    Pending Modify      33166  Close  41496  1    
Order  2013-10-18 09:00:32.001  TFZ3  Transact Futures order report (Cancel/Replace complete)  41500  23334053  Stop  1  Sell  1108.6    Open      33166  Close  41496  1    
Order  2013-10-18 09:00:38.000  TFZ3  TFZ3 238 tick #3 | User order modification  41500  23334053  Stop  1  Sell  1108.6    Pending Modify      33166  Close  41496  1    
Order  2013-10-18 09:00:38.001  TFZ3  Transact Futures order report (Cancel/Replace complete)  41500  23334055  Stop  1  Sell  1108.5    Open      33166  Close  41496  1    
Order  2013-10-18 09:00:43.000  TFZ3  TFZ3 238 tick #3 | User order modification  41500  23334055  Stop  1  Sell  1108.5    Pending Modify      33166  Close  41496  1    
Order  2013-10-18 09:01:05.000  TFZ3  Canceling all orders for symbol TFZ3  41499  23334010  Limit  1  Sell  1118.7    Pending Cancel      33166  Close  41496  1    
Order  2013-10-18 09:01:05.001    Canceling of order is being delayed. (Canceling all orders for symbol TFZ3)  41500              Unspecified      Unset          
Order  2013-10-18 09:01:05.002  TFZ3  TFZ3 238 tick #3 | User order entry | Last: 1108.6. Flatten&Cancel  41501    Market  1  Sell      Order Sent      33166  Close    1    
Order  2013-10-18 09:01:09.000    Canceling of order is being delayed. (Canceling all orders for symbol TFZ3)  41499              Unspecified      Unset          
Order  2013-10-18 09:01:09.001    Canceling of order is being delayed. (Canceling all orders for symbol TFZ3)  41500              Unspecified      Unset          
Order  2013-10-18 09:01:24.000    Canceling of order is being delayed. (Canceling all orders for symbol TFZ3)  41499              Unspecified      Unset          
Order  2013-10-18 09:01:24.001    Canceling of order is being delayed. (Canceling all orders for symbol TFZ3)  41500              Unspecified      Unset          
Order  2013-10-18 09:01:38.000    Canceling of order is being delayed. (Canceling all orders for symbol TFZ3)  41499              Unspecified      Unset          
Order  2013-10-18 09:01:38.001    Canceling of order is being delayed. (Canceling all orders for symbol TFZ3)  41500              Unspecified      Unset          
Order  2013-10-18 09:01:38.002    Canceling of order is being delayed. (Canceling all orders for symbol TFZ3)  41501              Unspecified      Unset          
Order  2013-10-18 09:03:51.000    Connected to server                Unspecified      Unset          
Order  2013-10-18 09:03:56.000  TFZ3  Canceling due to no order update  41499  23334010  Limit  1  Sell  1118.7    Canceled      33166  Close  41496  1    
Order  2013-10-18 09:03:56.001  TFZ3  Canceling due to no order update  41500  23334055  Stop  1  Sell  1108.5    Pending Cancel      33166  Close  41496  1    
Order  2013-10-18 09:03:56.002  TFZ3  Canceling due to no order update  41500  23334055  Stop  1  Sell  1108.5    Canceled      33166  Close  41496  1    
Order  2013-10-18 09:03:56.003  TFZ3  Canceling due to no order update  41501    Market  1  Sell      Pending Cancel      33166  Close    1    
Order  2013-10-18 09:03:56.004  TFZ3  Canceling due to no order update  41501    Market  1  Sell      Canceled      33166  Close    1    
Order  2013-10-18 09:07:06.000  TFZ3  Transact Futures order report (New)  41502  23334249  Stop  1  Buy  1110.1    Open      33166      1    
Order  2013-10-18 09:07:15.000  TFZ3  Transact Futures order report (Canceled)  41502  23334249  Stop  1  Buy  1110.1    Canceled      33166      1    
Order  2013-10-18 09:07:26.000  TFZ3  TFZ3 238 tick #3 | User order entry | Last: 1107.7001  41503    Stop  1  Buy  1112.5    Order Sent      33166  Open    1    
Order  2013-10-18 09:07:26.001  TFZ3  Transact Futures order report (New)  41503  23334257  Stop  1  Buy  1112.5    Open      33166  Open    1    
Order  2013-10-18 09:07:35.000  TFZ3  TFZ3 238 tick #3 | User order modification  41503  23334257  Stop  1  Buy  1112.5    Pending Modify      33166  Open    1    
Order  2013-10-18 09:07:35.001  TFZ3  Transact Futures order report (Cancel/Replace complete)  41503  23334267  Stop  1  Buy  1110.3    Open      33166  Open    1    
Order  2013-10-18 09:07:39.000  TFZ3  TFZ3 238 tick #3 | User order modification  41503  23334267  Stop  1  Buy  1110.3    Pending Modify      33166  Open    1    
Order  2013-10-18 09:07:39.001  TFZ3  Transact Futures order report (Cancel/Replace complete)  41503  23334272  Stop  1  Buy  1109.8    Open      33166  Open    1    
Order  2013-10-18 09:07:44.000  TFZ3  Canceling all orders for symbol TFZ3  41503  23334272  Stop  1  Buy  1109.8    Pending Cancel      33166  Open    1    
Order  2013-10-18 09:07:44.001  TFZ3  TFZ3 238 tick #3 | User order entry | Last: 1108. Flatten&Cancel  41504    Market  1  Sell      Order Sent      33166  Close    1    
Order  2013-10-18 09:07:44.002  TFZ3  Transact Futures order report (Canceled)  41503  23334272  Stop  1  Buy  1109.8    Canceled      33166  Open    1    
Order  2013-10-18 09:07:44.003  TFZ3  Transact Futures order report (New)  41504  23334275  Market  1  Sell      Open      33166  Close    1    
Order  2013-10-18 09:07:45.000  TFZ3  Transact Futures order report (Filled). Exchange ID: 11617998  41504  23334275  Market  1  Sell      Filled    1  33166  Close    1    
Order  2013-10-18 09:07:53.000  TFZ3  Synchronized Internal Position to current Service Position. Current Position quantity: -1                Unspecified                
Order  2013-10-18 09:07:54.000  TFZ3  Transact Futures order report (New)  41505  23334285  Market  1  Buy      Open      33166      -1    
Order  2013-10-18 09:07:54.001  TFZ3  Transact Futures order report (Filled). Exchange ID: 11618445  41505  23334285  Market  1  Buy      Filled    1  33166      -1    
Order  2013-10-18 09:08:08.000  TFZ3  TFZ3 238 tick #3 | User order entry | Last: 1108.1  41506    Stop  1  Buy  1113.1    Order Sent      33166  Open        
Order  2013-10-18 09:08:09.000  TFZ3  Transact Futures order report (New)  41506  23334288  Stop  1  Buy  1113.1    Open      33166  Open        
Order  2013-10-18 09:08:12.000  TFZ3  TFZ3 238 tick #3 | User order modification  41506  23334288  Stop  1  Buy  1113.1    Pending Modify      33166  Open        
Order  2013-10-18 09:08:12.001  TFZ3  Transact Futures order report (Cancel/Replace complete)  41506  23334291  Stop  1  Buy  1109.5    Open      33166  Open        
Order  2013-10-18 09:08:17.000  TFZ3  Canceling all orders for symbol TFZ3  41506  23334291  Stop  1  Buy  1109.5    Pending Cancel      33166  Open        
Order  2013-10-18 09:08:18.000  TFZ3  Transact Futures order report (Canceled)  41506  23334291  Stop  1  Buy  1109.5    Canceled      33166  Open        
Order  2013-10-18 09:08:25.000  TFZ3  TFZ3 238 tick #3 | User order entry | Last: 1107.9  41507    Stop  1  Buy  1110.7    Order Sent      33166  Open        
Order  2013-10-18 09:08:25.001  TFZ3  Transact Futures order report (New)  41507  23334298  Stop  1  Buy  1110.7    Open      33166  Open        
Order  2013-10-18 09:08:27.000  TFZ3  TFZ3 238 tick #3 | User order modification  41507  23334298  Stop  1  Buy  1110.7    Pending Modify      33166  Open        
Order  2013-10-18 09:08:27.001  TFZ3  Transact Futures order report (Cancel/Replace complete)  41507  23334300  Stop  1  Buy  1109.5    Open      33166  Open        
Order  2013-10-18 09:08:32.000  TFZ3  Canceling all orders for symbol TFZ3  41507  23334300  Stop  1  Buy  1109.5    Pending Cancel      33166  Open        
Order  2013-10-18 09:08:32.001  TFZ3  Transact Futures order report (Canceled)  41507  23334300  Stop  1  Buy  1109.5    Canceled      33166  Open        
Order  2013-10-18 09:08:46.000  TFZ3  TFZ3 238 tick #3 | User order entry | Last: 1107.5  41508    Stop  1  Buy  1111.7    Order Sent      33166  Open        
Order  2013-10-18 09:08:46.001  TFZ3  Transact Futures order report (New)  41508  23334306  Stop  1  Buy  1111.7    Open      33166  Open        
Order  2013-10-18 09:08:49.000  TFZ3  TFZ3 238 tick #3 | User order modification  41508  23334306  Stop  1  Buy  1111.7    Pending Modify      33166  Open        
Order  2013-10-18 09:08:49.001  TFZ3  Transact Futures order report (Cancel/Replace complete)  41508  23334308  Stop  1  Buy  1109.6    Open      33166  Open        
Order  2013-10-18 09:08:57.000  TFZ3  Canceling all orders for symbol TFZ3  41508  23334308  Stop  1  Buy  1109.6    Pending Cancel      33166  Open        
Order  2013-10-18 09:08:57.001  TFZ3  Transact Futures order report (Canceled)  41508  23334308  Stop  1  Buy  1109.6    Canceled      33166  Open        
Order  2013-10-18 09:09:42.000  TFZ3  TFZ3 238 tick #3 | User order entry | Last: 1108.4  41509    Stop  1  Buy  1111.6    Order Sent      33166  Open        
Order  2013-10-18 09:09:42.001  TFZ3  Transact Futures order report (New)  41509  23334340  Stop  1  Buy  1111.6    Open      33166  Open        
Order  2013-10-18 09:09:45.000  TFZ3  TFZ3 238 tick #3 | User order modification  41509  23334340  Stop  1  Buy  1111.6    Pending Modify      33166  Open        
Order  2013-10-18 09:09:46.000  TFZ3  Transact Futures order report (Cancel/Replace complete)  41509  23334341  Stop  1  Buy  1109.6    Open      33166  Open        
Order  2013-10-18 09:09:48.000  TFZ3  Canceling all orders for symbol TFZ3  41509  23334341  Stop  1  Buy  1109.6    Pending Cancel      33166  Open        
Order  2013-10-18 09:09:48.001  TFZ3  Transact Futures order report (Canceled)  41509  23334341  Stop  1  Buy  1109.6    Canceled      33166  Open        
Order  2013-10-18 09:09:53.000  TFZ3  TFZ3 238 tick #3 | User order entry | Last: 1108.4  41510    Stop  1  Buy  1113.0    Order Sent      33166  Open        
Order  2013-10-18 09:09:53.001  TFZ3  Transact Futures order report (New)  41510  23334347  Stop  1  Buy  1113.0    Open      33166  Open        
Order  2013-10-18 09:09:57.000  TFZ3  TFZ3 238 tick #3 | User order modification  41510  23334347  Stop  1  Buy  1113.0    Pending Modify      33166  Open        
Order  2013-10-18 09:09:57.001  TFZ3  Transact Futures order report (Cancel/Replace complete)  41510  23334349  Stop  1  Buy  1109.5    Open      33166  Open        
Order  2013-10-18 09:10:11.000  TFZ3  Canceling all orders for symbol TFZ3  41510  23334349  Stop  1  Buy  1109.5    Pending Cancel      33166  Open        
Order  2013-10-18 09:10:11.001  TFZ3  Transact Futures order report (Canceled)  41510  23334349  Stop  1  Buy  1109.5    Canceled      33166  Open        
image10-18-2013 9-21-31 AM.png / V - Attached On 2013-10-18 14:30:33 UTC - Size: 34.77 KB - 393 views
[2013-10-18 18:08:57]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
If this is the stop order you are referring to, it was entered by you:


Order 2013-10-18 09:08:46.000 TFZ3 TFZ3 238 tick #3 | User order entry | Last: 1107.5 41508 Stop 1 Buy 1111.7 Order Sent 33166 Open

The log does not show that this order got filled:
Order 2013-10-18 09:01:05.002 TFZ3 TFZ3 238 tick #3 | User order entry | Last: 1108.6. Flatten&Cancel 41501 Market 1 Sell Order Sent 33166 Close 1

It shows that there was a connectivity problem and reported the order no longer working.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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