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Direct MessagesDate/Time: Thu, 18 Apr 2024 23:43:18 +0000
New AMP account - Cannot connect Sierra Chart to CTS T4 datafeed - Please help
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| [2018-07-05 13:53:02] |
| User995923 - Posts: 64 |
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Hello I recently created an account with the futures broker AMP. I chose the CTS T4 data feed and they sent me a username and password in order to login into the CTS website and sort out the datafeed and costs. After I did that, I tried to connect Sierra Chart by choosing CTS T4 Fix trading in DTS, putting the CTS username and pass and AMP in the firm box (and live server). Sierra Chart is stuck on reconnect (yellow color). I later tried and made a CTS demo account through the link in your website and the demo connects and works fine. I contacted CTS and their response is the following: Your acct has access to Sierra and the setup looks correct. We also noticed you were able to sign into the website which tells us your password is correct. You will need to contact Sierra to troubleshoot it further. Any idea on how to fix the problem with my live account? Thanks |
| [2018-07-05 16:42:02] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-05 16:42:13
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| [2018-07-05 17:58:32] |
| User995923 - Posts: 64 |
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The problem has been solved thank you
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