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Direct MessagesDate/Time: Wed, 24 Apr 2024 04:31:55 +0000
Free Trial
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| [2018-06-28 20:36:40] |
| User311951 - Posts: 31 |
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Hi, Previously I was unable to utilise my free trial with Sierra Chart due to data connectivity problems. I had support board and email communication to get this sorted and finally got the issue sorted a week ago. I am trialing some indicators that are specific to Sierra Charts and I still have a month left before my subscription runs out. I tried to time the two trials together but due to the connectivity issues they have fallen out of sync. My free trial with Sierra Charts is due for expiry tomorrow but I was told by Sierra Charts that they would be willing to extend my free trial due to the issues we were trying o resolve together. Given that my trial ends tomorrow, could you please extend my free trial for a month so that I do not lose connectivity? Many Thanks, Talai |
| [2018-07-13 01:14:52] |
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In response to post #1, we have provided you more support than just related to connectivity issues and those are external service connectivity issues which take our time anyway. You have had nearly 2 months of usage time. We are going to give you 10 additional days. You will need to have a paid account after that. Now, if there is no further support time required from us, we can give you additional time. Let us know. ---- In response to post #2, there are some users who have connectivity issues to BitMex. Users also have connectivity issues to various other services but for different types of reasons which almost always are resolvable. Really we are very very exhausted by these kinds of problems and are going to be moving away from direct connections to external services and instead support internal connections to reliable services. We are also developing our own high-performance exchange. BitMex servers are not located in Hong Kong. They are in Europe. And what counts is where you are located. Not us. This is a ridiculously false statement: They want the dumb money to have as few options as possible.
We have extended the trial on your account and you can try to connect to BitMex again. Follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-13 01:21:00
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| [2018-07-13 01:18:12] |
| Wendys - Posts: 9 |
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Sierra Chart I tried to delete this posting before anybody saw it.
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| [2018-07-13 01:19:53] |
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Yes we saw that. Thank you for that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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