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Direct MessagesDate/Time: Sat, 20 Apr 2024 12:12:34 +0000
SC installer freezing and can't update
View Count: 713
| [2018-06-28 12:28:17] |
| User968625 - Posts: 256 |
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Hello, The installer is freezing and not updating to nee version. please advice what I can do. I have an indicator that is working now only on latest version Thanks |
| [2018-06-28 13:39:03] |
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If the installer is actually freezing and inoperable at some point, this would be the result of the Windows operating system itself not returning from a function call. The first thing we recommend you do is restart the computer, and temporarily disable any security software you are running and try updating again. If there still is a problem provide the installer log by following these instructions here: Software Download: Providing Installer Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-28 15:43:33] |
| User968625 - Posts: 256 |
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I did disable the window defender and security software. here is the file as it is still not working
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Private File Attachment Deleted. |
| [2018-06-28 18:02:55] |
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We can call and at look at this and see what we can determine. But it looks quite clear, this is a system-level issue. Let us know if we can call. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-28 18:03:15
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| [2018-06-28 19:00:16] |
| User968625 - Posts: 256 |
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Yes, I am available until 4.30 EST. please let me know if that works. will you do this through Remote assistant?
Date Time Of Last Edit: 2018-06-28 19:00:56
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| [2018-06-28 19:53:24] |
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We just tried calling and left a voice mail. We called the number that you have listed here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo If that number if not your current number, please update it and let us know that it has been updated. Sierra Chart Support |
| [2018-06-28 19:59:46] |
| User968625 - Posts: 256 |
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Yes, thats the number. I was away from it. now holding it in my hand so please call again
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| [2018-06-29 09:40:28] |
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We have looked into this problem some more and we cannot see how this is anything but an operating system level problem. You did say in the call that you did have a problem with a particular Windows update. We have not had any other user encounter a problem like this. And this installer is extensively used. We have an idea of where the problem is occurring and we have added an additional check to ensure that the freezing condition does not go on for an extended time but this is not really a proper solution. There is something fundamentally going wrong at the operating system level. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-29 12:54:46] |
| User968625 - Posts: 256 |
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ok, thanks. I believe the OS problem was solved but , of course, we would never know. I will see the how the next update works and I am fine to update through the zip file if this continue to happen. thanks again for the call and help yesterday
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| [2018-06-29 13:40:24] |
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The new updated installer has now been released. Try updating again with Help >> Download Current Version and see if you encounter the issue. We would like to know. If you do, you can just terminate the installer and there is no harm done. So this test is harmless. It is fine to wait until after the market close. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-29 13:40:39
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| [2018-06-29 14:02:20] |
| User968625 - Posts: 256 |
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will do this after market as I am in swing trades now. Probably over weekend and will let you know.
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| [2018-06-29 16:06:01] |
| User968625 - Posts: 256 |
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Ok, Just tested it and it is working fine now. I reinstalled it and it was very quick. Thank you
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| [2018-06-29 16:12:08] |
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That is very interesting. That does really reveal quite a serious low-level fault at the operating system level with something so basic as files.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-29 16:12:27
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| [2018-07-03 01:43:41] |
| User19165 - Posts: 346 |
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I'm running into this problem (or similar) now trying to update SC version 1713 to the current release through the appropriate Help menu function within SC. After a prompt pops up asking me to close Sierra, nothing else happens.
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| [2018-07-03 02:48:25] |
| User19165 - Posts: 346 |
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Disregard, I found many other threads on this topic using different search criteria.
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| [2018-07-03 06:16:02] |
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This thread is about a different subject and we are locking it now. And also this problem described in the first post, and the prior issue, months ago, with the installer not running in some cases, are both Microsoft operating system problems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-03 06:48:56
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