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Dom graph bid and ask lines

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[2018-06-25 17:00:33] #1 [Go To First Post]
User174262 - Posts: 13
Hello, i use the Service Package 5 and level2 for Eurex (data). The study, market depth historical graph works perfect. But when I use the dom graph, I only see one ask and bid line. I can not see the full market depth. I followed the instructions dom graph but unfortunately without success? Furthermore, I do not understand that in simultaneous trading the dom graph, bid-ask lines are above or below the normal bid and ask lines. At normal exchange time, this does not work that way. I see one bid and ask line without fluctuations above or below the market price? For your reply many thanks

[2018-06-25 19:21:21] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Your account is enabled for EUREX with market depth data. Go to the chart you want to have market depth data for and open the market depth window with File >> Open Market Depth Window: File Menu: Open Market Depth Window (File) After that select Edit >> Screen Images >> Upload Chart with Overlays. Then paste the link here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-25 19:21:45

[2018-06-25 19:38:12] #3 [Go To First Post]
User174262 - Posts: 13
http://www.sierrachart.com/image.php?Image=1529955231653.png

[2018-06-26 08:35:33] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure Global Settings >> Data/Trade Service Settings >> Maximum Market Depth Levels is set to 0. Although the version you are running may not have that setting. To update follow these instructions here: Software Download: Fast Update ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-26 08:35:52

[2018-06-26 20:30:39] #5 [Go To First Post]
User174262 - Posts: 13
Hello, i hope that`s MessageLog help you. Unfortunately there is no selection point after the Fast update. ("Global Settings >> Data / Trade Service Settings >> Maximum Market Depth Levels is set to 0.") Software version: 1727 32-bit \| 2018-06-26 22:21:05 Usage end date: 2018-07-20 \| 2018-06-26 22:21:05 Enabled for: Advanced Features. \| 2018-06-26 22:21:05 Enabled for: Advanced Features 2. \| 2018-06-26 22:21:05 Enabled for: Sierra Chart Historical Data Service. \| 2018-06-26 22:21:05 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-06-26 22:21:05 Enabled for: INDEXES_DATA_BARCHART \| 2018-06-26 22:21:05 Enabled for: Eurex with Market Depth \| 2018-06-26 22:21:05 Received 1 data feed usernames. \| 2018-06-26 22:21:05 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-06-26 22:21:05 Current selected Data/Trading service: DTC - Sub Instance \| 2018-06-26 22:21:05 Chart Update Interval: 10 \| 2018-06-26 22:21:05 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2018-06-26 22:21:05 2018-06-26 22:21:04 Local computer time \| 2018-06-26 22:21:05 2018-06-26 20:21:04 Local computer time in UTC \| 2018-06-26 22:21:05 2018-06-26 22:21:04 Local computer time in SC Time Zone \| 2018-06-26 22:21:05 2018-06-26 20:19:54 Server time in UTC \| 2018-06-26 22:21:05 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-06-26 22:21:05 Program path: C:\SierraChart\SierraChartInstance_2\ \| 2018-06-26 22:21:05 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ \| 2018-06-26 22:21:05 OS Version Number: 6.0 \| 2018-06-26 22:21:05 Locale Setting: C \| 2018-06-26 22:21:05

[2018-06-28 18:50:58] #6 [Go To First Post]
User174262 - Posts: 13
Hi, i have the current version installed (see below the message log). Unfortunately, the market depth function does not work. I only see one line bid and ask (dom graph on chart) ??? The ("Global Settings >> Data / Trade Service Settings >> Maximum Market Depth Levels is set to 0.") Thats also okay. So I hope you can help me to see the complete Market Depth Levels. Many thanks in advance. Software version: 1768 64-bit \| 2018-06-28 20:34:56 Usage end date: 2018-07-20 \| 2018-06-28 20:34:56 Enabled for: Advanced Features. \| 2018-06-28 20:34:56 Enabled for: Advanced Features 2. \| 2018-06-28 20:34:56 Enabled for: Sierra Chart Historical Data Service. \| 2018-06-28 20:34:56 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-06-28 20:34:56 Enabled for: INDEXES_DATA_BARCHART \| 2018-06-28 20:34:56 Enabled for: Eurex with Market Depth \| 2018-06-28 20:34:56 Received 1 data feed usernames. \| 2018-06-28 20:34:56 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-06-28 20:34:56 Current selected Data/Trading service: SC Data - All Services \| 2018-06-28 20:34:56 Chart Update Interval: 10 \| 2018-06-28 20:34:56 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2018-06-28 20:34:56 2018-06-28 20:34:56 Local computer time \| 2018-06-28 20:34:56 2018-06-28 18:34:56 Local computer time in UTC \| 2018-06-28 20:34:56 2018-06-28 20:34:56 Local computer time in SC Time Zone \| 2018-06-28 20:34:56 2018-06-28 18:25:37 Server time in UTC \| 2018-06-28 20:34:56 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-06-28 20:34:56 Program path: C:\SierraChart\ \| 2018-06-28 20:34:56 Data Files path: C:\SierraChart\Data\ \| 2018-06-28 20:34:56 OS Version Number: 6.0 \| 2018-06-28 20:34:56 Locale Setting: C \| 2018-06-28 20:34:56 File >> Disconnect selected. \| 2018-06-28 20:35:27 DTC Client socket (17) \| Initiating close of socket by core. \| 2018-06-28 20:35:27 DTC Client socket (17) \| Shutdown started. Waiting for graceful close. \| 2018-06-28 20:35:27 SC Data - All Services \| Disconnected from the server. \| 2018-06-28 20:35:27 SC Data - All Services \| Disconnected. \| 2018-06-28 20:35:27 DTC Client socket (17) \| Socket gracefully closed by remote side. \| 2018-06-28 20:35:28 DTC Client socket (17) \| Closed. \| 2018-06-28 20:35:28 SC Data - All Services \| Connected to data server. \| 2018-06-28 20:35:31 Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. \| 2018-06-28 20:35:31 SC Data - All Services \| Starting real-time market data updates for: CLH18. ID: 1 \| 2018-06-28 20:35:31 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLH18 \| 2018-06-28 20:35:31 SC Data - All Services \| Requesting security definition data for: CLH18. ID: 1 \| 2018-06-28 20:35:31 Intraday data recording state for symbol CLH18 is set to download 'Pending'. \| 2018-06-28 20:35:31 Delaying start of download for CLH18 \| 2018-06-28 20:35:31 SC Data - All Services \| Starting real-time market data updates for: A6H18. ID: 2 \| 2018-06-28 20:35:31 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: A6H18 \| 2018-06-28 20:35:31 SC Data - All Services \| Requesting security definition data for: A6H18. ID: 2 \| 2018-06-28 20:35:31 Intraday data recording state for symbol A6H18 is set to download 'Pending'. \| 2018-06-28 20:35:31 Mapping DYU18 to DYU18. Service code: eurex \| 2018-06-28 20:35:31 SC Data - All Services \| Starting real-time market data updates for: DYU18. ID: 3 \| 2018-06-28 20:35:31 SC Data - All Services \| Using username 0 \| 2018-06-28 20:35:31 SC Data - All Services \| Using low bandwidth mode. \| 2018-06-28 20:35:31 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2018-06-28 20:35:31 SC Data - All Services \| Requesting security definition data for: DYU18. ID: 3 \| 2018-06-28 20:35:31 Requesting market depth updates for: DYU18 if supported. \| 2018-06-28 20:35:31 Intraday data recording state for symbol DYU18 is set to download 'Pending'. \| 2018-06-28 20:35:31 DTC Client socket (25) \| Creating socket. \| 2018-06-28 20:35:31 DTC Client socket (25) \| Connecting to IP: 8.18.161.135. \| 2018-06-28 20:35:31 Mapping GGU18 to GGU18. Service code: eurex \| 2018-06-28 20:35:31 SC Data - All Services \| Starting real-time market data updates for: GGU18. ID: 4 \| 2018-06-28 20:35:31 SC Data - All Services \| Requesting security definition data for: GGU18. ID: 4 \| 2018-06-28 20:35:31 Requesting market depth updates for: GGU18 if supported. \| 2018-06-28 20:35:31 Intraday data recording state for symbol GGU18 is set to download 'Pending'. \| 2018-06-28 20:35:31 SC Data - All Services \| Connected to server. \| 2018-06-28 20:35:31 SC Data - All Services \| Starting socket receive thread. \| 2018-06-28 20:35:31 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2018-06-28 20:35:31 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2018-06-28 20:35:31 SC Data - All Services \| Sending logon request message. \| 2018-06-28 20:35:31 SC Data - All Services \| Received logon response. \| 2018-06-28 20:35:31 SC Data - All Services \| Server Name: SC Realtime Server. \| 2018-06-28 20:35:31 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2018-06-28 20:35:31 SC Data - All Services \| Successfully connected. \| 2018-06-28 20:35:31 SC Data - All Services \| Trading is not supported. \| 2018-06-28 20:35:31 SC Data - All Services \| Restarting real-time data updates for symbol: DYU18 -> DYU18 \| 2018-06-28 20:35:31 SC Data - All Services \| Restarting real-time data updates for symbol: GGU18 -> GGU18 \| 2018-06-28 20:35:31 SC Data - All Services \| Received security definition for symbol DYU18 \| 2018-06-28 20:35:31 SC Data - All Services \| Market Depth data has been rejected for symbol: DYU18. Low bandwidth option enabled. \| 2018-06-28 20:35:31 SC Data - All Services \| Received security definition for symbol GGU18 \| 2018-06-28 20:35:31 SC Data - All Services \| Market Depth data has been rejected for symbol: GGU18. Low bandwidth option enabled. \| 2018-06-28 20:35:31 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GGU18.2018-06-28.depth \| 2018-06-28 20:35:32 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\DYU18.2018-06-28.depth \| 2018-06-28 20:35:34 HD Request # 10 \| Downloading Intraday chart data for CLH18 to the file CLH18.scid. Service: nymex \| 2018-06-28 20:35:35 HD Request # 10 \| Download start date-time: 2018-02-20 20:29:49.000 \| 2018-06-28 20:35:35 HD Request # 10 \| Using server: ds7.sierracharts.com port 10149 \| 2018-06-28 20:35:35 Socket (26) \| Creating socket. \| 2018-06-28 20:35:35 Socket (26) \| Connecting to IP: 8.18.161.133. \| 2018-06-28 20:35:35 HD Request # 10 \| Setting DTC encoding to Binary VLS \| 2018-06-28 20:35:35 HD Request # 10 \| Sending historical data logon request message. \| 2018-06-28 20:35:35 HD Request # 10 \| Requesting Intraday data. Start date-time: 2018-02-20 20:29:49. Record interval: 0. Symbol: CLH18 \| 2018-06-28 20:35:36 HD Request # 10 \| Decompressing data. \| 2018-06-28 20:35:36 HD Request # 10 \| Receiving Intraday data for CLH18 starting at 2018-02-20 20:29:49 \| 2018-06-28 20:35:36 Socket (26) \| Initiating close of socket by core. \| 2018-06-28 20:35:36 Socket (26) \| Shutdown started. Waiting for graceful close. \| 2018-06-28 20:35:36 Historical data download thread signaled to stop. \| 2018-06-28 20:35:36 HD Request # 10 \| Received 1 record from 2018-02-20 20:29:49 to 2018-02-20 20:29:49 (0.0 seconds) and wrote 0 records for CLH18 \| 2018-06-28 20:35:36 HD Request # 10 \| Completion time: 0s \| 2018-06-28 20:35:36 HD Request # 10 \| Intraday data download complete for CLH18. Unique request ID: 9 \| 2018-06-28 20:35:36 Removed historical data download ID 9 \| 2018-06-28 20:35:36 Real-time Intraday chart data file updates started for CLH18 \| 2018-06-28 20:35:36 Intraday chart data file opened for CLH18 \| 2018-06-28 20:35:36 HD Request # 11 \| Downloading Intraday chart data for A6H18 to the file A6H18.scid. Service: cme \| 2018-06-28 20:35:36 HD Request # 11 \| Download start date-time: 2018-03-19 15:06:12.000 \| 2018-06-28 20:35:36 HD Request # 11 \| Using server: ds1.sierracharts.com port 10150 \| 2018-06-28 20:35:36 Socket (27) \| Creating socket. \| 2018-06-28 20:35:36 Socket (27) \| Connecting to IP: 8.18.161.135. \| 2018-06-28 20:35:36 Socket (26) \| Socket gracefully closed by remote side. \| 2018-06-28 20:35:36 Socket (26) \| Closed. \| 2018-06-28 20:35:36 HD Request # 11 \| Setting DTC encoding to Binary VLS \| 2018-06-28 20:35:36 HD Request # 11 \| Sending historical data logon request message. \| 2018-06-28 20:35:36 HD Request # 11 \| Requesting Intraday data. Start date-time: 2018-03-19 15:06:12. Record interval: 0. Symbol: 6AH18 \| 2018-06-28 20:35:36 HD Request # 11 \| Decompressing data. \| 2018-06-28 20:35:36 HD Request # 11 \| Receiving Intraday data for A6H18 starting at 2018-03-19 15:06:12 \| 2018-06-28 20:35:36 Socket (27) \| Initiating close of socket by core. \| 2018-06-28 20:35:36 Socket (27) \| Shutdown started. Waiting for graceful close. \| 2018-06-28 20:35:36 Historical data download thread signaled to stop. \| 2018-06-28 20:35:36 HD Request # 11 \| Received 1 record from 2018-03-19 15:06:12 to 2018-03-19 15:06:12 (0.0 seconds) and wrote 0 records for A6H18 \| 2018-06-28 20:35:36 HD Request # 11 \| Completion time: 1s \| 2018-06-28 20:35:36 HD Request # 11 \| Intraday data download complete for A6H18. Unique request ID: 10 \| 2018-06-28 20:35:36 Removed historical data download ID 10 \| 2018-06-28 20:35:36 Real-time Intraday chart data file updates started for A6H18 \| 2018-06-28 20:35:36 Intraday chart data file opened for A6H18 \| 2018-06-28 20:35:36 HD Request # 12 \| Downloading Intraday chart data for DYU18 to the file DYU18.scid. Service: eurex \| 2018-06-28 20:35:36 HD Request # 12 \| Download start date-time: 2018-06-28 20:35:24.000 \| 2018-06-28 20:35:36 HD Request # 12 \| Using server: ds7.sierracharts.com port 10149 \| 2018-06-28 20:35:36 Socket (28) \| Creating socket. \| 2018-06-28 20:35:36 Socket (28) \| Connecting to IP: 8.18.161.133. \| 2018-06-28 20:35:36 Socket (27) \| Socket gracefully closed by remote side. \| 2018-06-28 20:35:36 Socket (27) \| Closed. \| 2018-06-28 20:35:36 HD Request # 12 \| Setting DTC encoding to Binary VLS \| 2018-06-28 20:35:36 HD Request # 12 \| Sending historical data logon request message. \| 2018-06-28 20:35:36 HD Request # 12 \| Requesting Intraday data. Start date-time: 2018-06-28 20:35:24. Record interval: 0. Symbol: DYU18 \| 2018-06-28 20:35:37 HD Request # 12 \| Decompressing data. \| 2018-06-28 20:35:37 HD Request # 12 \| Receiving Intraday data for DYU18 starting at 2018-06-28 20:35:24 \| 2018-06-28 20:35:37 Socket (28) \| Initiating close of socket by core. \| 2018-06-28 20:35:37 Socket (28) \| Shutdown started. Waiting for graceful close. \| 2018-06-28 20:35:37 Historical data download thread signaled to stop. \| 2018-06-28 20:35:37 HD Request # 12 \| Received 2 records from 2018-06-28 20:35:24 to 2018-06-28 20:35:24 (0.0 seconds) and wrote 0 records for DYU18 \| 2018-06-28 20:35:37 HD Request # 12 \| Timestamp of first Intraday data file record written: 2018-06-28 20:35:34 \| 2018-06-28 20:35:37 Added 1 Time and Sales records to Intraday data file for DYU18 after download. \| 2018-06-28 20:35:37 HD Request # 12 \| Completion time: 0s \| 2018-06-28 20:35:37 HD Request # 12 \| Intraday data download complete for DYU18. Unique request ID: 11 \| 2018-06-28 20:35:37 Removed historical data download ID 11 \| 2018-06-28 20:35:37 Real-time Intraday chart data file updates started for DYU18 \| 2018-06-28 20:35:37 Intraday chart data file opened for DYU18 \| 2018-06-28 20:35:37 HD Request # 13 \| Downloading Intraday chart data for GGU18 to the file GGU18.scid. Service: eurex \| 2018-06-28 20:35:37 HD Request # 13 \| Download start date-time: 2018-06-28 20:35:11.000 \| 2018-06-28 20:35:37 HD Request # 13 \| Using server: ds1.sierracharts.com port 10150 \| 2018-06-28 20:35:37 Socket (29) \| Creating socket. \| 2018-06-28 20:35:37 Socket (29) \| Connecting to IP: 8.18.161.135. \| 2018-06-28 20:35:37 Socket (28) \| Received socket Close event. \| 2018-06-28 20:35:37 Socket (28) \| Still waiting for graceful close or receive error. \| 2018-06-28 20:35:37 Socket (28) \| Socket gracefully closed by remote side. \| 2018-06-28 20:35:37 Socket (28) \| Closed. \| 2018-06-28 20:35:37 HD Request # 13 \| Setting DTC encoding to Binary VLS \| 2018-06-28 20:35:37 HD Request # 13 \| Sending historical data logon request message. \| 2018-06-28 20:35:37 HD Request # 13 \| Requesting Intraday data. Start date-time: 2018-06-28 20:35:11. Record interval: 0. Symbol: GGU18 \| 2018-06-28 20:35:37 HD Request # 13 \| Decompressing data. \| 2018-06-28 20:35:37 HD Request # 13 \| Receiving Intraday data for GGU18 starting at 2018-06-28 20:35:11 \| 2018-06-28 20:35:37 HD Request # 13 \| Timestamp of first Intraday data file record written: 2018-06-28 20:35:34 \| 2018-06-28 20:35:37 Socket (29) \| Initiating close of socket by core. \| 2018-06-28 20:35:37 Socket (29) \| Shutdown started. Waiting for graceful close. \| 2018-06-28 20:35:37 Historical data download thread signaled to stop. \| 2018-06-28 20:35:37 HD Request # 13 \| Received 17 records from 2018-06-28 20:35:11 to 2018-06-28 20:35:34 (23.0 seconds) and wrote 1 record for GGU18 \| 2018-06-28 20:35:37 HD Request # 13 \| Completion time: 0s \| 2018-06-28 20:35:37 HD Request # 13 \| Intraday data download complete for GGU18. Unique request ID: 12 \| 2018-06-28 20:35:37 Removed historical data download ID 12 \| 2018-06-28 20:35:37 Real-time Intraday chart data file updates started for GGU18 \| 2018-06-28 20:35:37 Intraday chart data file opened for GGU18 \| 2018-06-28 20:35:37 Socket (29) \| Socket gracefully closed by remote side. \| 2018-06-28 20:35:37 Socket (29) \| Closed. \| 2018-06-28 20:35:37 Opened cached Intraday file: C:\SierraChart\Data\DYU18.scid \| 2018-06-28 20:35:39 Opened cached Intraday file: C:\SierraChart\Data\GGU18.scid \| 2018-06-28 20:35:45

[2018-06-28 18:52:46] #7 [Go To First Post]
User174262 - Posts: 13
Hi, i have the current version installed (see below the message log). Unfortunately, the market depth function does not work. I only see one line bid and ask (dom graph on chart) ??? The ("Global Settings >> Data / Trade Service Settings >> Maximum Market Depth Levels is set to 0.") Thats also okay. So I hope you can help me to see the complete Market Depth Levels. Many thanks in advance. Software version: 1768 64-bit \| 2018-06-28 20:34:56 Usage end date: 2018-07-20 \| 2018-06-28 20:34:56 Enabled for: Advanced Features. \| 2018-06-28 20:34:56 Enabled for: Advanced Features 2. \| 2018-06-28 20:34:56 Enabled for: Sierra Chart Historical Data Service. \| 2018-06-28 20:34:56 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-06-28 20:34:56 Enabled for: INDEXES_DATA_BARCHART \| 2018-06-28 20:34:56 Enabled for: Eurex with Market Depth \| 2018-06-28 20:34:56 Received 1 data feed usernames. \| 2018-06-28 20:34:56 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-06-28 20:34:56 Current selected Data/Trading service: SC Data - All Services \| 2018-06-28 20:34:56 Chart Update Interval: 10 \| 2018-06-28 20:34:56 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2018-06-28 20:34:56 2018-06-28 20:34:56 Local computer time \| 2018-06-28 20:34:56 2018-06-28 18:34:56 Local computer time in UTC \| 2018-06-28 20:34:56 2018-06-28 20:34:56 Local computer time in SC Time Zone \| 2018-06-28 20:34:56 2018-06-28 18:25:37 Server time in UTC \| 2018-06-28 20:34:56 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-06-28 20:34:56 Program path: C:\SierraChart\ \| 2018-06-28 20:34:56 Data Files path: C:\SierraChart\Data\ \| 2018-06-28 20:34:56 OS Version Number: 6.0 \| 2018-06-28 20:34:56 Locale Setting: C \| 2018-06-28 20:34:56 File >> Disconnect selected. \| 2018-06-28 20:35:27 DTC Client socket (17) \| Initiating close of socket by core. \| 2018-06-28 20:35:27 DTC Client socket (17) \| Shutdown started. Waiting for graceful close. \| 2018-06-28 20:35:27 SC Data - All Services \| Disconnected from the server. \| 2018-06-28 20:35:27 SC Data - All Services \| Disconnected. \| 2018-06-28 20:35:27 DTC Client socket (17) \| Socket gracefully closed by remote side. \| 2018-06-28 20:35:28 DTC Client socket (17) \| Closed. \| 2018-06-28 20:35:28 SC Data - All Services \| Connected to data server. \| 2018-06-28 20:35:31 Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. \| 2018-06-28 20:35:31 SC Data - All Services \| Starting real-time market data updates for: CLH18. ID: 1 \| 2018-06-28 20:35:31 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLH18 \| 2018-06-28 20:35:31 SC Data - All Services \| Requesting security definition data for: CLH18. ID: 1 \| 2018-06-28 20:35:31 Intraday data recording state for symbol CLH18 is set to download 'Pending'. \| 2018-06-28 20:35:31 Delaying start of download for CLH18 \| 2018-06-28 20:35:31 SC Data - All Services \| Starting real-time market data updates for: A6H18. ID: 2 \| 2018-06-28 20:35:31 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: A6H18 \| 2018-06-28 20:35:31 SC Data - All Services \| Requesting security definition data for: A6H18. ID: 2 \| 2018-06-28 20:35:31 Intraday data recording state for symbol A6H18 is set to download 'Pending'. \| 2018-06-28 20:35:31 Mapping DYU18 to DYU18. Service code: eurex \| 2018-06-28 20:35:31 SC Data - All Services \| Starting real-time market data updates for: DYU18. ID: 3 \| 2018-06-28 20:35:31 SC Data - All Services \| Using username 0 \| 2018-06-28 20:35:31 SC Data - All Services \| Using low bandwidth mode. \| 2018-06-28 20:35:31 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2018-06-28 20:35:31 SC Data - All Services \| Requesting security definition data for: DYU18. ID: 3 \| 2018-06-28 20:35:31 Requesting market depth updates for: DYU18 if supported. \| 2018-06-28 20:35:31 Intraday data recording state for symbol DYU18 is set to download 'Pending'. \| 2018-06-28 20:35:31 DTC Client socket (25) \| Creating socket. \| 2018-06-28 20:35:31 DTC Client socket (25) \| Connecting to IP: 8.18.161.135. \| 2018-06-28 20:35:31 Mapping GGU18 to GGU18. Service code: eurex \| 2018-06-28 20:35:31 SC Data - All Services \| Starting real-time market data updates for: GGU18. ID: 4 \| 2018-06-28 20:35:31 SC Data - All Services \| Requesting security definition data for: GGU18. ID: 4 \| 2018-06-28 20:35:31 Requesting market depth updates for: GGU18 if supported. \| 2018-06-28 20:35:31 Intraday data recording state for symbol GGU18 is set to download 'Pending'. \| 2018-06-28 20:35:31 SC Data - All Services \| Connected to server. \| 2018-06-28 20:35:31 SC Data - All Services \| Starting socket receive thread. \| 2018-06-28 20:35:31 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2018-06-28 20:35:31 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2018-06-28 20:35:31 SC Data - All Services \| Sending logon request message. \| 2018-06-28 20:35:31 SC Data - All Services \| Received logon response. \| 2018-06-28 20:35:31 SC Data - All Services \| Server Name: SC Realtime Server. \| 2018-06-28 20:35:31 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2018-06-28 20:35:31 SC Data - All Services \| Successfully connected. \| 2018-06-28 20:35:31 SC Data - All Services \| Trading is not supported. \| 2018-06-28 20:35:31 SC Data - All Services \| Restarting real-time data updates for symbol: DYU18 -> DYU18 \| 2018-06-28 20:35:31 SC Data - All Services \| Restarting real-time data updates for symbol: GGU18 -> GGU18 \| 2018-06-28 20:35:31 SC Data - All Services \| Received security definition for symbol DYU18 \| 2018-06-28 20:35:31 SC Data - All Services \| Market Depth data has been rejected for symbol: DYU18. Low bandwidth option enabled. \| 2018-06-28 20:35:31 SC Data - All Services \| Received security definition for symbol GGU18 \| 2018-06-28 20:35:31 SC Data - All Services \| Market Depth data has been rejected for symbol: GGU18. Low bandwidth option enabled. \| 2018-06-28 20:35:31 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GGU18.2018-06-28.depth \| 2018-06-28 20:35:32 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\DYU18.2018-06-28.depth \| 2018-06-28 20:35:34 HD Request # 10 \| Downloading Intraday chart data for CLH18 to the file CLH18.scid. Service: nymex \| 2018-06-28 20:35:35 HD Request # 10 \| Download start date-time: 2018-02-20 20:29:49.000 \| 2018-06-28 20:35:35 HD Request # 10 \| Using server: ds7.sierracharts.com port 10149 \| 2018-06-28 20:35:35 Socket (26) \| Creating socket. \| 2018-06-28 20:35:35 Socket (26) \| Connecting to IP: 8.18.161.133. \| 2018-06-28 20:35:35 HD Request # 10 \| Setting DTC encoding to Binary VLS \| 2018-06-28 20:35:35 HD Request # 10 \| Sending historical data logon request message. \| 2018-06-28 20:35:35 HD Request # 10 \| Requesting Intraday data. Start date-time: 2018-02-20 20:29:49. Record interval: 0. Symbol: CLH18 \| 2018-06-28 20:35:36 HD Request # 10 \| Decompressing data. \| 2018-06-28 20:35:36 HD Request # 10 \| Receiving Intraday data for CLH18 starting at 2018-02-20 20:29:49 \| 2018-06-28 20:35:36 Socket (26) \| Initiating close of socket by core. \| 2018-06-28 20:35:36 Socket (26) \| Shutdown started. Waiting for graceful close. \| 2018-06-28 20:35:36 Historical data download thread signaled to stop. \| 2018-06-28 20:35:36 HD Request # 10 \| Received 1 record from 2018-02-20 20:29:49 to 2018-02-20 20:29:49 (0.0 seconds) and wrote 0 records for CLH18 \| 2018-06-28 20:35:36 HD Request # 10 \| Completion time: 0s \| 2018-06-28 20:35:36 HD Request # 10 \| Intraday data download complete for CLH18. Unique request ID: 9 \| 2018-06-28 20:35:36 Removed historical data download ID 9 \| 2018-06-28 20:35:36 Real-time Intraday chart data file updates started for CLH18 \| 2018-06-28 20:35:36 Intraday chart data file opened for CLH18 \| 2018-06-28 20:35:36 HD Request # 11 \| Downloading Intraday chart data for A6H18 to the file A6H18.scid. Service: cme \| 2018-06-28 20:35:36 HD Request # 11 \| Download start date-time: 2018-03-19 15:06:12.000 \| 2018-06-28 20:35:36 HD Request # 11 \| Using server: ds1.sierracharts.com port 10150 \| 2018-06-28 20:35:36 Socket (27) \| Creating socket. \| 2018-06-28 20:35:36 Socket (27) \| Connecting to IP: 8.18.161.135. \| 2018-06-28 20:35:36 Socket (26) \| Socket gracefully closed by remote side. \| 2018-06-28 20:35:36 Socket (26) \| Closed. \| 2018-06-28 20:35:36 HD Request # 11 \| Setting DTC encoding to Binary VLS \| 2018-06-28 20:35:36 HD Request # 11 \| Sending historical data logon request message. \| 2018-06-28 20:35:36 HD Request # 11 \| Requesting Intraday data. Start date-time: 2018-03-19 15:06:12. Record interval: 0. Symbol: 6AH18 \| 2018-06-28 20:35:36 HD Request # 11 \| Decompressing data. \| 2018-06-28 20:35:36 HD Request # 11 \| Receiving Intraday data for A6H18 starting at 2018-03-19 15:06:12 \| 2018-06-28 20:35:36 Socket (27) \| Initiating close of socket by core. \| 2018-06-28 20:35:36 Socket (27) \| Shutdown started. Waiting for graceful close. \| 2018-06-28 20:35:36 Historical data download thread signaled to stop. \| 2018-06-28 20:35:36 HD Request # 11 \| Received 1 record from 2018-03-19 15:06:12 to 2018-03-19 15:06:12 (0.0 seconds) and wrote 0 records for A6H18 \| 2018-06-28 20:35:36 HD Request # 11 \| Completion time: 1s \| 2018-06-28 20:35:36 HD Request # 11 \| Intraday data download complete for A6H18. Unique request ID: 10 \| 2018-06-28 20:35:36 Removed historical data download ID 10 \| 2018-06-28 20:35:36 Real-time Intraday chart data file updates started for A6H18 \| 2018-06-28 20:35:36 Intraday chart data file opened for A6H18 \| 2018-06-28 20:35:36 HD Request # 12 \| Downloading Intraday chart data for DYU18 to the file DYU18.scid. Service: eurex \| 2018-06-28 20:35:36 HD Request # 12 \| Download start date-time: 2018-06-28 20:35:24.000 \| 2018-06-28 20:35:36 HD Request # 12 \| Using server: ds7.sierracharts.com port 10149 \| 2018-06-28 20:35:36 Socket (28) \| Creating socket. \| 2018-06-28 20:35:36 Socket (28) \| Connecting to IP: 8.18.161.133. \| 2018-06-28 20:35:36 Socket (27) \| Socket gracefully closed by remote side. \| 2018-06-28 20:35:36 Socket (27) \| Closed. \| 2018-06-28 20:35:36 HD Request # 12 \| Setting DTC encoding to Binary VLS \| 2018-06-28 20:35:36 HD Request # 12 \| Sending historical data logon request message. \| 2018-06-28 20:35:36 HD Request # 12 \| Requesting Intraday data. Start date-time: 2018-06-28 20:35:24. Record interval: 0. Symbol: DYU18 \| 2018-06-28 20:35:37 HD Request # 12 \| Decompressing data. \| 2018-06-28 20:35:37 HD Request # 12 \| Receiving Intraday data for DYU18 starting at 2018-06-28 20:35:24 \| 2018-06-28 20:35:37 Socket (28) \| Initiating close of socket by core. \| 2018-06-28 20:35:37 Socket (28) \| Shutdown started. Waiting for graceful close. \| 2018-06-28 20:35:37 Historical data download thread signaled to stop. \| 2018-06-28 20:35:37 HD Request # 12 \| Received 2 records from 2018-06-28 20:35:24 to 2018-06-28 20:35:24 (0.0 seconds) and wrote 0 records for DYU18 \| 2018-06-28 20:35:37 HD Request # 12 \| Timestamp of first Intraday data file record written: 2018-06-28 20:35:34 \| 2018-06-28 20:35:37 Added 1 Time and Sales records to Intraday data file for DYU18 after download. \| 2018-06-28 20:35:37 HD Request # 12 \| Completion time: 0s \| 2018-06-28 20:35:37 HD Request # 12 \| Intraday data download complete for DYU18. Unique request ID: 11 \| 2018-06-28 20:35:37 Removed historical data download ID 11 \| 2018-06-28 20:35:37 Real-time Intraday chart data file updates started for DYU18 \| 2018-06-28 20:35:37 Intraday chart data file opened for DYU18 \| 2018-06-28 20:35:37 HD Request # 13 \| Downloading Intraday chart data for GGU18 to the file GGU18.scid. Service: eurex \| 2018-06-28 20:35:37 HD Request # 13 \| Download start date-time: 2018-06-28 20:35:11.000 \| 2018-06-28 20:35:37 HD Request # 13 \| Using server: ds1.sierracharts.com port 10150 \| 2018-06-28 20:35:37 Socket (29) \| Creating socket. \| 2018-06-28 20:35:37 Socket (29) \| Connecting to IP: 8.18.161.135. \| 2018-06-28 20:35:37 Socket (28) \| Received socket Close event. \| 2018-06-28 20:35:37 Socket (28) \| Still waiting for graceful close or receive error. \| 2018-06-28 20:35:37 Socket (28) \| Socket gracefully closed by remote side. \| 2018-06-28 20:35:37 Socket (28) \| Closed. \| 2018-06-28 20:35:37 HD Request # 13 \| Setting DTC encoding to Binary VLS \| 2018-06-28 20:35:37 HD Request # 13 \| Sending historical data logon request message. \| 2018-06-28 20:35:37 HD Request # 13 \| Requesting Intraday data. Start date-time: 2018-06-28 20:35:11. Record interval: 0. Symbol: GGU18 \| 2018-06-28 20:35:37 HD Request # 13 \| Decompressing data. \| 2018-06-28 20:35:37 HD Request # 13 \| Receiving Intraday data for GGU18 starting at 2018-06-28 20:35:11 \| 2018-06-28 20:35:37 HD Request # 13 \| Timestamp of first Intraday data file record written: 2018-06-28 20:35:34 \| 2018-06-28 20:35:37 Socket (29) \| Initiating close of socket by core. \| 2018-06-28 20:35:37 Socket (29) \| Shutdown started. Waiting for graceful close. \| 2018-06-28 20:35:37 Historical data download thread signaled to stop. \| 2018-06-28 20:35:37 HD Request # 13 \| Received 17 records from 2018-06-28 20:35:11 to 2018-06-28 20:35:34 (23.0 seconds) and wrote 1 record for GGU18 \| 2018-06-28 20:35:37 HD Request # 13 \| Completion time: 0s \| 2018-06-28 20:35:37 HD Request # 13 \| Intraday data download complete for GGU18. Unique request ID: 12 \| 2018-06-28 20:35:37 Removed historical data download ID 12 \| 2018-06-28 20:35:37 Real-time Intraday chart data file updates started for GGU18 \| 2018-06-28 20:35:37 Intraday chart data file opened for GGU18 \| 2018-06-28 20:35:37 Socket (29) \| Socket gracefully closed by remote side. \| 2018-06-28 20:35:37 Socket (29) \| Closed. \| 2018-06-28 20:35:37 Opened cached Intraday file: C:\SierraChart\Data\DYU18.scid \| 2018-06-28 20:35:39 Opened cached Intraday file: C:\SierraChart\Data\GGU18.scid \| 2018-06-28 20:35:45

[2018-06-28 19:26:19] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem: SC Data - All Services \| Market Depth data has been rejected for symbol: GGU18. Low bandwidth option enabled. \| 2018-06-28 20:35:31 You need to disable this option: Sierra Chart Exchange Data Feed: Low Bandwidth Option Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-06-28 19:39:36] #9 [Go To First Post]
User174262 - Posts: 13
Okay many thanks it works

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