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Date/Time: Thu, 28 Mar 2024 23:26:55 +0000



Bitmex updating problem

View Count: 1130

[2018-05-31 05:17:02]
User787215 - Posts: 14
Hello Sierra team,

I have some trouble keeping updated Bitmex contracts, it is working for some time and then it stop and even when i reload the intraday data the update isn't done properly, it is not the first time the problem happens

Reading Internal Order ID file. | 2018-05-31 05:09:21
Reading Trade Orders file. | 2018-05-31 05:09:22
Reading Trade Positions file. | 2018-05-31 05:09:22
Listening on UDP port 22904. | 2018-05-31 05:09:22
Software version: 1716 32-bit | 2018-05-31 05:09:22
Usage end date: 2018-06-25 | 2018-05-31 05:09:22
Enabled for: Advanced Features. | 2018-05-31 05:09:22
Enabled for: Advanced Features 2. | 2018-05-31 05:09:22
Enabled for: Sierra Chart Historical Data Service. | 2018-05-31 05:09:22
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-31 05:09:22
Current selected Data/Trading service: SC Data - All Services | 2018-05-31 05:09:22
Chart Update Interval: 500 | 2018-05-31 05:09:22
Time Zone: +00:00:00 (UTC+00) | 2018-05-31 05:09:22
2018-05-31 07:09:21 Local computer time | 2018-05-31 05:09:22
2018-05-31 05:09:21 Local computer time in UTC | 2018-05-31 05:09:22
2018-05-31 05:09:21 Local computer time in SC Time Zone | 2018-05-31 05:09:22
2018-05-31 05:09:21 Server time in UTC | 2018-05-31 05:09:22
Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-05-31 05:09:22
Program path: C:\SierraChart\ | 2018-05-31 05:09:22
Data Files path: C:\SierraChart\Data\ | 2018-05-31 05:09:22
OS Version Number: 10.0 | 2018-05-31 05:09:22
Locale Setting: C | 2018-05-31 05:09:22

Created the DTC Protocol server. | 2018-05-31 05:09:22
DTC Protocol Server listening on port 11099. | 2018-05-31 05:09:22
Created the DTC Protocol historical data server. | 2018-05-31 05:09:22
HD Server Manager | Listening on port 11098 | 2018-05-31 05:09:22
Checking for new symbol settings for service code scdataallservices | 2018-05-31 05:09:22
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-05-31 05:09:22
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-05-31 05:09:22
Received 5 login tokens. | 2018-05-31 05:09:22
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-05-31 05:09:24
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-05-31 05:09:24
Symbol settings are up-to-date for scdataallservices | 2018-05-31 05:09:26
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-05-31 05:09:27
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-05-31 05:09:27
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-05-31 05:09:27
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-31 05:09:27
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-05-31 05:09:27
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-05-31 05:09:29
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-05-31 05:09:29
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-05-31 05:09:29
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-31 05:09:29
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-05-31 05:09:29
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-05-31 05:09:31
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-05-31 05:09:31
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-05-31 05:09:31
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-31 05:09:31
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-05-31 05:09:31

SC Data - All Services | Connected to data server. | 2018-05-31 05:09:32
SC DTC Data with Market Depth | Connecting to the data feed for symbols query. | 2018-05-31 05:09:39
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2018-05-31 05:09:39
DTC Client socket (6) | Creating socket. | 2018-05-31 05:09:39
DTC Client socket (6) | Connecting to IP: 192.81.56.146. | 2018-05-31 05:09:39
SC DTC Data with Market Depth | Connected to server. | 2018-05-31 05:09:39
SC DTC Data with Market Depth | Starting socket receive thread. | 2018-05-31 05:09:39
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2018-05-31 05:09:39
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-05-31 05:09:40
SC DTC Data with Market Depth | Sending logon request message. | 2018-05-31 05:09:40
SC DTC Data with Market Depth | Received logon response. | 2018-05-31 05:09:40
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-05-31 05:09:40
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-05-31 05:09:40
SC DTC Data with Market Depth | Successfully connected. | 2018-05-31 05:09:40
SC DTC Data with Market Depth | Trading is not supported. | 2018-05-31 05:09:40
.XBT-BMEX 1 Min #1 | Reloading chart. | 2018-05-31 05:10:03
SC DTC Data with Market Depth | Starting real-time market data updates for: .XBT-BMEX. ID: 1 | 2018-05-31 05:10:04
SC DTC Data with Market Depth | Requesting security definition data for: .XBT-BMEX. ID: 1 | 2018-05-31 05:10:04
Intraday data recording state for symbol .XBT-BMEX is set to download 'Pending'. | 2018-05-31 05:10:04
Delaying start of download for .XBT-BMEX | 2018-05-31 05:10:04
SC DTC Data with Market Depth | Received security definition for symbol .XBT-BMEX | 2018-05-31 05:10:04
Delaying start of download for .XBT-BMEX | 2018-05-31 05:10:05
HD Request # 2 | Downloading Intraday chart data for .XBT-BMEX to the file .XBT-BMEX.scid. Service: bitmex | 2018-05-31 05:10:09
HD Request # 2 | Download start date-time: 2017-12-27 22:03:00.000 | 2018-05-31 05:10:09
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-05-31 05:10:09
Socket (7) | Creating socket. | 2018-05-31 05:10:09
Socket (7) | Connecting to IP: 192.81.56.146. | 2018-05-31 05:10:09
HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-05-31 05:10:09
HD Request # 2 | Sending historical data logon request message. | 2018-05-31 05:10:09
HD Request # 2 | Requesting Intraday data. Start date-time: 2017-12-27 22:03:00. Record interval: 0. Symbol: .XBT-BMEX | 2018-05-31 05:10:09
HD Request # 2 | Decompressing data. | 2018-05-31 05:10:09
HD Request # 2 | Receiving Intraday data for .XBT-BMEX starting at 2017-12-27 22:03:00 | 2018-05-31 05:10:10
HD Request # 2 | Timestamp of first Intraday data file record written: 2017-12-27 22:04:00 | 2018-05-31 05:10:10
Socket (7) | Initiating close of socket by core. | 2018-05-31 05:10:15
Socket (7) | Shutdown started. Waiting for graceful close. | 2018-05-31 05:10:15
Historical data download thread signaled to stop. | 2018-05-31 05:10:15
HD Request # 2 | Received 221705 records from 2017-12-27 22:03:00 to 2018-05-30 22:34:00 (154.0 days) and wrote 221704 records for .XBT-BMEX | 2018-05-31 05:10:15
HD Request # 2 | Completion time: 7s | 2018-05-31 05:10:15
HD Request # 2 | Intraday data download complete for .XBT-BMEX. Unique request ID: 1 | 2018-05-31 05:10:15
Removed historical data download ID 1 | 2018-05-31 05:10:15
Real-time Intraday chart data file updates started for .XBT-BMEX | 2018-05-31 05:10:15
Intraday chart data file opened for .XBT-BMEX | 2018-05-31 05:10:15

Socket (7) | Socket gracefully closed by remote side. | 2018-05-31 05:10:15
Socket (7) | Closed. | 2018-05-31 05:10:15
XBTUSD-BMEX 1 Min #2 | Reloading chart. | 2018-05-31 05:10:30
SC DTC Data with Market Depth | Starting real-time market data updates for: XBTUSD-BMEX. ID: 2 | 2018-05-31 05:10:31
SC DTC Data with Market Depth | Requesting security definition data for: XBTUSD-BMEX. ID: 2 | 2018-05-31 05:10:31
Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2018-05-31 05:10:31
Delaying start of download for XBTUSD-BMEX | 2018-05-31 05:10:31
SC DTC Data with Market Depth | Received security definition for symbol XBTUSD-BMEX | 2018-05-31 05:10:31
Delaying start of download for XBTUSD-BMEX | 2018-05-31 05:10:32
HD Request # 3 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-05-31 05:10:36
HD Request # 3 | Download start date-time: 2018-05-31 02:42:10.000 | 2018-05-31 05:10:36
HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-05-31 05:10:36
Socket (9) | Creating socket. | 2018-05-31 05:10:36
Socket (9) | Connecting to IP: 65.182.172.42. | 2018-05-31 05:10:36
HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-05-31 05:10:36
HD Request # 3 | Sending historical data logon request message. | 2018-05-31 05:10:36
HD Request # 3 | Requesting Intraday data. Start date-time: 2018-05-31 02:42:10. Record interval: 0. Symbol: XBTUSD-BMEX | 2018-05-31 05:10:36
HD Request # 3 | Decompressing data. | 2018-05-31 05:10:36
HD Request # 3 | Receiving Intraday data for XBTUSD-BMEX starting at 2018-05-31 02:42:10 | 2018-05-31 05:10:37
HD Request # 3 | Timestamp of first Intraday data file record written: 2018-05-31 02:42:11 | 2018-05-31 05:10:37
Socket (9) | Initiating close of socket by core. | 2018-05-31 05:10:37
Socket (9) | Shutdown started. Waiting for graceful close. | 2018-05-31 05:10:37
Historical data download thread signaled to stop. | 2018-05-31 05:10:37
HD Request # 3 | Received 36083 records from 2018-05-31 02:42:10 to 2018-05-31 05:10:32 (2.5 hours) and wrote 36082 records for XBTUSD-BMEX | 2018-05-31 05:10:37
HD Request # 3 | Completion time: 2s | 2018-05-31 05:10:37
HD Request # 3 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 2 | 2018-05-31 05:10:37
Removed historical data download ID 2 | 2018-05-31 05:10:37
Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2018-05-31 05:10:37
Intraday chart data file opened for XBTUSD-BMEX | 2018-05-31 05:10:37

Socket (9) | Socket gracefully closed by remote side. | 2018-05-31 05:10:37
Socket (9) | Closed. | 2018-05-31 05:10:37


Thank you in advance for your response and help !
[2018-05-31 06:21:29]
Sierra Chart Engineering - Posts: 104368
The issue you are having is not totally clear for us, but the first thing we want you to do is to update to the current version following the instructions here:
Software Download: Fast Update

If the chart is not updating in real time, then refer to help topic 3:
Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-05-31 07:05:59]
Peter - Posts: 9
I have the same problem, orderbook gives correct data, depth mapping is correct, but does not plot buys and sells.

Will update to latest version, but not think its related.
[2018-05-31 07:11:02]
User787215 - Posts: 14
I was used to connect to bitmex without any API key till now and it was working fine, futhermore i confirm you that the version of Sierra Chart was already updated and topic3 OK.
Nevertheless i followed Direct BitMEX Trading Support , so im now connected with the API key of my account and everything is fine for now at least.

If i remember well we do not have access to change the leverage through Sierra right ?
[2018-05-31 07:19:27]
Sierra Chart Engineering - Posts: 104368
In response to post #3, we do not know what you mean by this:
but does not plot buys and sells.


If i remember well we do not have access to change the leverage through Sierra right ?

Yes this is correct.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-05-31 07:20:04
[2018-05-31 08:07:00]
User787215 - Posts: 14
Shut down again.. I have to disconnect and reconnect Can i automate it when this problem occurs ? Ps: Reconnect on failure is active

Software version: 1716 32-bit | 2018-05-31 07:00:53
Usage end date: 2018-06-25 | 2018-05-31 07:00:53
Enabled for: Advanced Features. | 2018-05-31 07:00:53
Enabled for: Advanced Features 2. | 2018-05-31 07:00:53
Enabled for: Sierra Chart Historical Data Service. | 2018-05-31 07:00:53
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-31 07:00:53
Current selected Data/Trading service: BitMEX Trading Direct | 2018-05-31 07:00:53
Chart Update Interval: 500 | 2018-05-31 07:00:53
Time Zone: +00:00:00 (UTC+00) | 2018-05-31 07:00:53
2018-05-31 09:00:53 Local computer time | 2018-05-31 07:00:53
2018-05-31 07:00:53 Local computer time in UTC | 2018-05-31 07:00:53
2018-05-31 07:00:53 Local computer time in SC Time Zone | 2018-05-31 07:00:53
2018-05-31 06:45:23 Server time in UTC | 2018-05-31 07:00:53
Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-05-31 07:00:53
Program path: C:\SierraChart\ | 2018-05-31 07:00:53
Data Files path: C:\SierraChart\Data\ | 2018-05-31 07:00:53
OS Version Number: 10.0 | 2018-05-31 07:00:53
Locale Setting: C | 2018-05-31 07:00:53


BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-31 07:01:28
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-31 07:01:28
BitMEX WebSocket socket (75) | Creating socket. Using TLS 1.2. | 2018-05-31 07:01:28
BitMEX WebSocket socket (75) | Connecting to IP: 52.49.78.154. | 2018-05-31 07:01:28
BitMEX WebSocket | Opening WebSocket. | 2018-05-31 07:01:28
BitMEX WebSocket | Sending WebSocket handshake. | 2018-05-31 07:01:28
BitMEX WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-05-31 07:01:28
BitMEX WebSocket | Header line. Date: Thu, 31 May 2018 07:01:28 GMT | 2018-05-31 07:01:28
BitMEX WebSocket | Header line. Connection: upgrade | 2018-05-31 07:01:28
BitMEX WebSocket | Header line. Set-Cookie: AWSALB=Tz3xpS5SxhSG8V0KFMtnoMOWzAWLhkkwwQ7vcuKp7atkHZ/HzsVZntRx/jXjhcQyOhVsVlhJbpQPjinjDEDP1FyIEHmu8pkA/qa5zu+SKs3/k8QDHyamTNmjoxRW; Expires=Thu, 07 Jun 2018 07:01:28 GMT; Path=/ | 2018-05-31 07:01:28
BitMEX WebSocket | Header line. Upgrade: websocket | 2018-05-31 07:01:28
BitMEX WebSocket | Header line. Sec-WebSocket-Accept: fnypCgxO72bnlLLz+ZPVhGGSRQM= | 2018-05-31 07:01:28
BitMEX WebSocket | Header line. Sec-WebSocket-Version: 13 | 2018-05-31 07:01:28
BitMEX WebSocket | Header line. WebSocket-Server: uWebSockets | 2018-05-31 07:01:28
BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-05-31 07:01:28
BitMEX WebSocket | Header line. | 2018-05-31 07:01:28
BitMEX WebSocket | Web socket state is now open. | 2018-05-31 07:01:28
BitMEX Trading Direct | Connected to data and trading server. | 2018-05-31 07:01:28
SC DTC Data with Market Depth | Starting real-time market data updates for: XBTUSD-BMEX. ID: 1 | 2018-05-31 07:01:28
SC DTC Data with Market Depth | Connecting to the server ds3.sierracharts.com. Port 443 | 2018-05-31 07:01:28
SC DTC Data with Market Depth | Requesting security definition data for: XBTUSD-BMEX. ID: 1 | 2018-05-31 07:01:28
Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2018-05-31 07:01:28
DTC Client socket (76) | Creating socket. | 2018-05-31 07:01:28
DTC Client socket (76) | Connecting to IP: 65.182.172.42. | 2018-05-31 07:01:28
Delaying start of download for XBTUSD-BMEX | 2018-05-31 07:01:28
SC DTC Data with Market Depth | Connected to server. | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Starting socket receive thread. | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Sending logon request message. | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Received logon response. | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Successfully connected. | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Trading is not supported. | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XBTUSD-BMEX | 2018-05-31 07:01:29
SC DTC Data with Market Depth | Received security definition for symbol XBTUSD-BMEX | 2018-05-31 07:01:29
Delaying start of download for XBTUSD-BMEX | 2018-05-31 07:01:30
HTTPS connection to www.bitmex.com:443 (77) | Creating socket. Using TLS 1.2. | 2018-05-31 07:01:33
HTTPS connection to www.bitmex.com:443 (77) | Connecting to IP: 52.49.78.154. | 2018-05-31 07:01:33
HD Request # 3 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-05-31 07:01:34
HD Request # 3 | Download start date-time: 2018-05-31 06:44:27.000 | 2018-05-31 07:01:34
HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-05-31 07:01:34
Socket (78) | Creating socket. | 2018-05-31 07:01:34
Socket (78) | Connecting to IP: 65.182.172.42. | 2018-05-31 07:01:34
HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-05-31 07:01:35
HD Request # 3 | Sending historical data logon request message. | 2018-05-31 07:01:35
HD Request # 3 | Requesting Intraday data. Start date-time: 2018-05-31 06:44:27. Record interval: 0. Symbol: XBTUSD-BMEX | 2018-05-31 07:01:35
HD Request # 3 | Decompressing data. | 2018-05-31 07:01:35
HD Request # 3 | Receiving Intraday data for XBTUSD-BMEX starting at 2018-05-31 06:44:27 | 2018-05-31 07:01:36
HD Request # 3 | Timestamp of first Intraday data file record written: 2018-05-31 06:44:28 | 2018-05-31 07:01:36
Socket (78) | Initiating close of socket by core. | 2018-05-31 07:01:36
Socket (78) | Shutdown started. Waiting for graceful close. | 2018-05-31 07:01:36
Historical data download thread signaled to stop. | 2018-05-31 07:01:36
HD Request # 3 | Received 6340 records from 2018-05-31 06:44:27 to 2018-05-31 07:01:32 (17.1 minutes) and wrote 6338 records for XBTUSD-BMEX | 2018-05-31 07:01:36
Added 5 Time and Sales records to Intraday data file for XBTUSD-BMEX after download. | 2018-05-31 07:01:36
HD Request # 3 | Completion time: 1s | 2018-05-31 07:01:36
HD Request # 3 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 2 | 2018-05-31 07:01:36
Removed historical data download ID 2 | 2018-05-31 07:01:36
Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2018-05-31 07:01:36
Intraday chart data file opened for XBTUSD-BMEX | 2018-05-31 07:01:36

Socket (78) | Socket gracefully closed by remote side. | 2018-05-31 07:01:36
Socket (78) | Closed. | 2018-05-31 07:01:36
Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2018-05-31 07:01:37
XBTUSD-BMEX [M] 1 Min #1 | Reloading chart. | 2018-05-31 07:01:41
HTTPS connection to www.bitmex.com:443 (77) | Socket gracefully closed by remote side. | 2018-05-31 07:04:33
HTTPS connection to www.bitmex.com:443 (77) | Initiating close of socket by core. | 2018-05-31 07:04:33
HTTPS connection to www.bitmex.com:443 (77) | Received socket Close event. | 2018-05-31 07:04:33
HTTPS connection to www.bitmex.com:443 (77) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-31 07:04:33
HTTPS connection to www.bitmex.com:443 (77) | Closed. | 2018-05-31 07:04:33
XBTUSD-BMEX [M] 1 Min #1 | Reloading chart. | 2018-05-31 07:18:38
Requesting market depth updates for: XBTUSD-BMEX if supported. | 2018-05-31 07:18:38
SC DTC Data with Market Depth | Clearing market depth for XBTUSD-BMEX. | 2018-05-31 07:18:38
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\XBTUSD-BMEX.2018-05-31.depth | 2018-05-31 07:18:38
+ Loading market depth data. | 2018-05-31 07:18:47
Loaded depth data records for XBTUSD-BMEX 2018-05-30 from 2018-05-30 11:17:10 to 2018-05-30 23:21:54. | 2018-05-31 07:18:47
Loaded depth data records for XBTUSD-BMEX 2018-05-31 from 2018-05-31 00:49:08 to 2018-05-31 06:44:26. | 2018-05-31 07:18:47
BitMEX WebSocket | Timeout waiting for pong message from server. | 2018-05-31 07:58:30
BitMEX Trading Direct | WebSocket closed. | 2018-05-31 07:58:30
Connection to the external service has been lost. | 2018-05-31 07:58:30
BitMEX WebSocket socket (75) | Adding bytes from final send buffer from buffered socket: 8 | 2018-05-31 07:58:30
BitMEX WebSocket socket (75) | Initiating close of socket by core. | 2018-05-31 07:58:30
BitMEX WebSocket | WebSocket closed. | 2018-05-31 07:58:30
BitMEX Trading Direct | WebSocket closed. | 2018-05-31 07:58:30
BitMEX WebSocket socket (75) | Write in progress. Shutdown being delayed. | 2018-05-31 07:58:30
BitMEX Trading Direct | Disconnected. | 2018-05-31 07:58:30
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-31 07:58:30

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-31 07:58:33
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-31 07:58:33
BitMEX WebSocket socket (128) | Creating socket. Using TLS 1.2. | 2018-05-31 07:58:33
BitMEX WebSocket socket (128) | Connecting to IP: 54.246.208.4. | 2018-05-31 07:58:33
BitMEX WebSocket | Opening WebSocket. | 2018-05-31 07:58:33
BitMEX WebSocket | Sending WebSocket handshake. | 2018-05-31 07:58:33
BitMEX WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-05-31 07:58:33
BitMEX WebSocket | Header line. Date: Thu, 31 May 2018 07:58:33 GMT | 2018-05-31 07:58:33
BitMEX WebSocket | Header line. Connection: upgrade | 2018-05-31 07:58:33
BitMEX WebSocket | Header line. Set-Cookie: AWSALB=8A1v2ujQ2wYsbIR71W40DvBFDKl8NS+l5N5WTSBNcxdqmp9r6WDLijRQ59eE499mAuKQpcDBd0HoS9Y8ktDM7ZGVW/exQkgMzjFNvaYL0ivaHUhxFf/re5diOsUk; Expires=Thu, 07 Jun 2018 07:58:33 GMT; Path=/ | 2018-05-31 07:58:33
BitMEX WebSocket | Header line. Upgrade: websocket | 2018-05-31 07:58:33
BitMEX WebSocket | Header line. Sec-WebSocket-Accept: Zw8vwHxXWM8jr/2ffrqtJet4sA8= | 2018-05-31 07:58:33
BitMEX WebSocket | Header line. Sec-WebSocket-Version: 13 | 2018-05-31 07:58:33
BitMEX WebSocket | Header line. WebSocket-Server: uWebSockets | 2018-05-31 07:58:33
BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-05-31 07:58:33
BitMEX WebSocket | Header line. | 2018-05-31 07:58:33
BitMEX WebSocket | Web socket state is now open. | 2018-05-31 07:58:33
BitMEX Trading Direct | Connected to data and trading server. | 2018-05-31 07:58:33
DTC Client socket (76) | Initiating close of socket by core. | 2018-05-31 07:58:33
SC DTC Data with Market Depth | Disconnected from the server. | 2018-05-31 07:58:33
DTC Client socket (76) | Shutdown started. Waiting for graceful close. | 2018-05-31 07:58:33
SC DTC Data with Market Depth | Starting real-time market data updates for: XBTUSD-BMEX. ID: 1 | 2018-05-31 07:58:34
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2018-05-31 07:58:34
SC DTC Data with Market Depth | Requesting security definition data for: XBTUSD-BMEX. ID: 1 | 2018-05-31 07:58:34
Requesting market depth updates for: XBTUSD-BMEX if supported. | 2018-05-31 07:58:34
Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2018-05-31 07:58:34
DTC Client socket (129) | Creating socket. | 2018-05-31 07:58:34
DTC Client socket (129) | Connecting to IP: 192.81.56.146. | 2018-05-31 07:58:34
Delaying start of download for XBTUSD-BMEX | 2018-05-31 07:58:34
SC DTC Data with Market Depth | Connected to server. | 2018-05-31 07:58:34
SC DTC Data with Market Depth | Starting socket receive thread. | 2018-05-31 07:58:34
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2018-05-31 07:58:34
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-05-31 07:58:34
SC DTC Data with Market Depth | Sending logon request message. | 2018-05-31 07:58:34
SC DTC Data with Market Depth | Received logon response. | 2018-05-31 07:58:35
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-05-31 07:58:35
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-05-31 07:58:35
SC DTC Data with Market Depth | Successfully connected. | 2018-05-31 07:58:35
SC DTC Data with Market Depth | Trading is not supported. | 2018-05-31 07:58:35
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XBTUSD-BMEX | 2018-05-31 07:58:35
SC DTC Data with Market Depth | Received security definition for symbol XBTUSD-BMEX | 2018-05-31 07:58:35
SC DTC Data with Market Depth | Clearing market depth for XBTUSD-BMEX. | 2018-05-31 07:58:35
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\XBTUSD-BMEX.2018-05-31.depth | 2018-05-31 07:58:35
Delaying start of download for XBTUSD-BMEX | 2018-05-31 07:58:36
HTTPS connection to www.bitmex.com:443 (130) | Creating socket. Using TLS 1.2. | 2018-05-31 07:58:38
HTTPS connection to www.bitmex.com:443 (130) | Connecting to IP: 54.246.208.4. | 2018-05-31 07:58:38
HD Request # 4 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-05-31 07:58:40
HD Request # 4 | Download start date-time: 2018-05-31 07:50:25.000 | 2018-05-31 07:58:40
HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2018-05-31 07:58:40
Socket (131) | Creating socket. | 2018-05-31 07:58:40
Socket (131) | Connecting to IP: 192.81.56.146. | 2018-05-31 07:58:40
HD Request # 4 | Setting DTC encoding to Binary VLS | 2018-05-31 07:58:40
HD Request # 4 | Sending historical data logon request message. | 2018-05-31 07:58:40
HD Request # 4 | Requesting Intraday data. Start date-time: 2018-05-31 07:50:25. Record interval: 0. Symbol: XBTUSD-BMEX | 2018-05-31 07:58:41
HD Request # 4 | Decompressing data. | 2018-05-31 07:58:41
HD Request # 4 | Receiving Intraday data for XBTUSD-BMEX starting at 2018-05-30 21:35:04 | 2018-05-31 07:58:41
Socket (131) | Initiating close of socket by core. | 2018-05-31 07:58:41
Socket (131) | Shutdown started. Waiting for graceful close. | 2018-05-31 07:58:41
Historical data download thread signaled to stop. | 2018-05-31 07:58:42
HD Request # 4 | Received 8196 records from 2018-05-30 21:35:04 to 2018-05-30 22:35:01 (59.9 minutes) and wrote 0 records for XBTUSD-BMEX | 2018-05-31 07:58:42
HD Request # 4 | Completion time: 2s | 2018-05-31 07:58:42
HD Request # 4 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 3 | 2018-05-31 07:58:42
Removed historical data download ID 3 | 2018-05-31 07:58:42
Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2018-05-31 07:58:42
Intraday chart data file opened for XBTUSD-BMEX | 2018-05-31 07:58:42

Socket (131) | Socket gracefully closed by remote side. | 2018-05-31 07:58:42
Socket (131) | Closed. | 2018-05-31 07:58:42
BitMEX WebSocket socket (75) | Close event error. Windows error code 10053: Une connexion établie a été abandonnée par un logiciel de votre ordinateur hôte. | 2018-05-31 07:58:52 *
BitMEX WebSocket socket (75) | Sending bytes from final send buffer: 8 | 2018-05-31 07:58:52
BitMEX WebSocket socket (75) | Socket send error. Windows error code 10054: Une connexion existante a dû être fermée par l’hôte distant. | 2018-05-31 07:58:52
BitMEX WebSocket socket (75) | Write has failed. Shutdown being performed. | 2018-05-31 07:58:52
BitMEX WebSocket socket (75) | Shutdown started. Waiting for graceful close. | 2018-05-31 07:58:52
BitMEX WebSocket socket (75) | Socket gracefully closed by remote side. | 2018-05-31 07:58:52
BitMEX WebSocket socket (75) | Closed. | 2018-05-31 07:58:52
DTC Client socket (76) | Close event error. Windows error code 10053: Une connexion établie a été abandonnée par un logiciel de votre ordinateur hôte. | 2018-05-31 07:59:12 *
DTC Client socket (76) | Socket gracefully closed by remote side. | 2018-05-31 07:59:12
DTC Client socket (76) | Closed. | 2018-05-31 07:59:12
HTTPS connection to www.bitmex.com:443 (130) | Socket gracefully closed by remote side. | 2018-05-31 08:01:41
HTTPS connection to www.bitmex.com:443 (130) | Received socket Close event. | 2018-05-31 08:01:41
HTTPS connection to www.bitmex.com:443 (130) | Initiating close of socket by core. | 2018-05-31 08:01:41
HTTPS connection to www.bitmex.com:443 (130) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-31 08:01:41
HTTPS connection to www.bitmex.com:443 (130) | Closed. | 2018-05-31 08:01:41
File >> Disconnect selected. | 2018-05-31 08:05:53
BitMEX WebSocket socket (128) | Adding bytes from final send buffer from buffered socket: 8 | 2018-05-31 08:05:53
BitMEX WebSocket socket (128) | Initiating close of socket by core. | 2018-05-31 08:05:53
BitMEX WebSocket | WebSocket closed. | 2018-05-31 08:05:53
BitMEX Trading Direct | WebSocket closed. | 2018-05-31 08:05:53
BitMEX WebSocket socket (128) | Sending bytes from final send buffer: 8 | 2018-05-31 08:05:53
BitMEX WebSocket socket (128) | Write in progress. Shutdown being delayed. | 2018-05-31 08:05:53
DTC Client socket (129) | Initiating close of socket by core. | 2018-05-31 08:05:53
DTC Client socket (129) | Shutdown started. Waiting for graceful close. | 2018-05-31 08:05:53
SC DTC Data with Market Depth | Disconnected from the server. | 2018-05-31 08:05:53
BitMEX Trading Direct | Disconnected. | 2018-05-31 08:05:54
BitMEX WebSocket socket (128) | Write has completed. Shutdown being performed. | 2018-05-31 08:05:54
BitMEX WebSocket socket (128) | Shutdown started. Waiting for graceful close. | 2018-05-31 08:05:54
BitMEX WebSocket socket (128) | Socket gracefully closed by remote side. | 2018-05-31 08:05:54
BitMEX WebSocket socket (128) | Closed. | 2018-05-31 08:05:54
DTC Client socket (129) | Socket gracefully closed by remote side. | 2018-05-31 08:05:54
DTC Client socket (129) | Closed. | 2018-05-31 08:05:54

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-31 08:05:56
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-31 08:05:56
BitMEX WebSocket socket (140) | Creating socket. Using TLS 1.2. | 2018-05-31 08:05:56
BitMEX WebSocket socket (140) | Connecting to IP: 54.229.130.241. | 2018-05-31 08:05:56
BitMEX WebSocket | Opening WebSocket. | 2018-05-31 08:05:56
BitMEX WebSocket | Sending WebSocket handshake. | 2018-05-31 08:05:56
BitMEX WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-05-31 08:05:56
BitMEX WebSocket | Header line. Date: Thu, 31 May 2018 08:05:56 GMT | 2018-05-31 08:05:56
BitMEX WebSocket | Header line. Connection: upgrade | 2018-05-31 08:05:56
BitMEX WebSocket | Header line. Set-Cookie: AWSALB=uc4pxJEglzICWScf149rA7wGQhh+wZTE80AIxWyLo3LyxTOr55kZ8rFOUubp4Y7V4ZkI2TgVSiTaHK8onwOXecm1bI24D80Y3n/8ATDf0Z1YqsNb+NHA6gHAR7fx; Expires=Thu, 07 Jun 2018 08:05:56 GMT; Path=/ | 2018-05-31 08:05:56
BitMEX WebSocket | Header line. Upgrade: websocket | 2018-05-31 08:05:56
BitMEX WebSocket | Header line. Sec-WebSocket-Accept: QUWIKfIYDNoiJxKwp3lj/Q0WojM= | 2018-05-31 08:05:56
BitMEX WebSocket | Header line. Sec-WebSocket-Version: 13 | 2018-05-31 08:05:56
BitMEX WebSocket | Header line. WebSocket-Server: uWebSockets | 2018-05-31 08:05:56
BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-05-31 08:05:56
BitMEX WebSocket | Header line. | 2018-05-31 08:05:56
BitMEX WebSocket | Web socket state is now open. | 2018-05-31 08:05:56
BitMEX Trading Direct | Connected to data and trading server. | 2018-05-31 08:05:56
SC DTC Data with Market Depth | Starting real-time market data updates for: XBTUSD-BMEX. ID: 1 | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Connecting to the server ds3.sierracharts.com. Port 10048 | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Requesting security definition data for: XBTUSD-BMEX. ID: 1 | 2018-05-31 08:05:57
Requesting market depth updates for: XBTUSD-BMEX if supported. | 2018-05-31 08:05:57
Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2018-05-31 08:05:57
DTC Client socket (141) | Creating socket. | 2018-05-31 08:05:57
DTC Client socket (141) | Connecting to IP: 65.182.172.42. | 2018-05-31 08:05:57
Delaying start of download for XBTUSD-BMEX | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Connected to server. | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Starting socket receive thread. | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Sending logon request message. | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Received logon response. | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Successfully connected. | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Trading is not supported. | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XBTUSD-BMEX | 2018-05-31 08:05:57
SC DTC Data with Market Depth | Clearing market depth for XBTUSD-BMEX. | 2018-05-31 08:05:58
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\XBTUSD-BMEX.2018-05-31.depth | 2018-05-31 08:05:58
SC DTC Data with Market Depth | Received security definition for symbol XBTUSD-BMEX | 2018-05-31 08:05:58
Delaying start of download for XBTUSD-BMEX | 2018-05-31 08:05:59
HTTPS connection to www.bitmex.com:443 (142) | Creating socket. Using TLS 1.2. | 2018-05-31 08:06:01
HTTPS connection to www.bitmex.com:443 (142) | Connecting to IP: 54.229.130.241. | 2018-05-31 08:06:01
HD Request # 5 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-05-31 08:06:03
HD Request # 5 | Download start date-time: 2018-05-31 07:50:25.000 | 2018-05-31 08:06:03
HD Request # 5 | Using server: ds3.sierracharts.com port 10150 | 2018-05-31 08:06:03
Socket (143) | Creating socket. | 2018-05-31 08:06:03
Socket (143) | Connecting to IP: 65.182.172.42. | 2018-05-31 08:06:03
HD Request # 5 | Setting DTC encoding to Binary VLS | 2018-05-31 08:06:03
HD Request # 5 | Sending historical data logon request message. | 2018-05-31 08:06:03
HD Request # 5 | Requesting Intraday data. Start date-time: 2018-05-31 07:50:25. Record interval: 0. Symbol: XBTUSD-BMEX | 2018-05-31 08:06:04
HD Request # 5 | Decompressing data. | 2018-05-31 08:06:04
HD Request # 5 | Receiving Intraday data for XBTUSD-BMEX starting at 2018-05-31 07:50:25 | 2018-05-31 08:06:04
HD Request # 5 | Timestamp of first Intraday data file record written: 2018-05-31 07:50:27 | 2018-05-31 08:06:04
Socket (143) | Initiating close of socket by core. | 2018-05-31 08:06:04
Socket (143) | Shutdown started. Waiting for graceful close. | 2018-05-31 08:06:04
Historical data download thread signaled to stop. | 2018-05-31 08:06:04
HD Request # 5 | Received 2287 records from 2018-05-31 07:50:25 to 2018-05-31 08:05:59 (15.6 minutes) and wrote 2286 records for XBTUSD-BMEX | 2018-05-31 08:06:04
Added 6 Time and Sales records to Intraday data file for XBTUSD-BMEX after download. | 2018-05-31 08:06:04
HD Request # 5 | Completion time: 2s | 2018-05-31 08:06:04
HD Request # 5 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 4 | 2018-05-31 08:06:04
Removed historical data download ID 4 | 2018-05-31 08:06:04
Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2018-05-31 08:06:04
Intraday chart data file opened for XBTUSD-BMEX | 2018-05-31 08:06:04

Socket (143) | Socket gracefully closed by remote side. | 2018-05-31 08:06:04
Socket (143) | Closed. | 2018-05-31 08:06:04
Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2018-05-31 08:06:06
Date Time Of Last Edit: 2018-05-31 08:10:38
[2018-05-31 08:11:01]
Sierra Chart Engineering - Posts: 104368
We really do not understand what the problem is at all. What exactly is the problem? Is it that a chart for a particular symbol stops updating in real time?

You are still running an older version. Update by downloading the installer directly from this page:
Software Download
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-05-31 08:12:26
[2018-05-31 08:13:31]
User787215 - Posts: 14
Ok sorry i was thinking it could help you
Yes the chart just stop updating and cannot start again except if i disconnect and reconnect manually
[2018-05-31 08:15:08]
Peter - Posts: 9
I created a new API key, and now it works again. (never read anywhere that at end of month we need a new key or something but whatever.)
[2018-05-31 08:15:19]
Sierra Chart Engineering - Posts: 104368
The first thing we want you to do is to update to the current version.

You are still running an older version. Update by downloading the installer directly from this page:
Software Download

Make sure Sierra Chart is not running when you update.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-05-31 08:15:33
[2018-05-31 09:20:30]
User513228 - Posts: 41
Hi i have problem with BitMex too. I tried update to PreRelease 1754 version but DOM still doesnt working. Problem starts today
[2018-05-31 19:10:23]
Sierra Chart Engineering - Posts: 104368
It sounds like there are market data issues with the BitMex data. This would not be within our control.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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