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Direct MessagesDate/Time: Thu, 25 Apr 2024 17:18:22 +0000
Historical Data
View Count: 731
| [2018-04-16 16:30:37] |
| User748678 - Posts: 2 |
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I can not download historical data. Can you please advise where the problem is? Thank you Ludek |
| [2018-04-16 20:38:22] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-17 07:11:51] |
| User748678 - Posts: 2 |
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Software version: 1727 32-bit | 2018-04-17 01:52:55 Usage end date: 2018-04-21 | 2018-04-17 01:52:55 Enabled for: Advanced Features. | 2018-04-17 01:52:55 Enabled for: Advanced Features 2. | 2018-04-17 01:52:55 Enabled for: Sierra Chart Historical Data Service. | 2018-04-17 01:52:55 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-04-17 01:52:55 Current selected Data/Trading service: SC Data - All Services | 2018-04-17 01:52:55 Chart Update Interval: 200 | 2018-04-17 01:52:55 Data/Trade Service Settings automatically set. | 2018-04-17 01:52:55 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-04-17 01:52:55 2018-04-17 08:52:55 Local computer time | 2018-04-17 01:52:55 2018-04-17 06:52:55 Local computer time in UTC | 2018-04-17 01:52:55 2018-04-17 01:52:55 Local computer time in SC Time Zone | 2018-04-17 01:52:55 2018-04-17 06:08:26 Server time in UTC | 2018-04-17 01:52:55 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-04-17 01:52:55 Program path: C:\SierraChart\ | 2018-04-17 01:52:55 Data Files path: C:\SierraChart\Data\ | 2018-04-17 01:52:55 OS Version Number: 6.1 | 2018-04-17 01:52:55 Locale Setting: C | 2018-04-17 01:52:55 SC Data - All Services | Connected to data server. | 2018-04-17 01:55:40 SC Data - All Services | Starting real-time market data updates for: ESM8-CME. ID: 1 | 2018-04-17 01:55:40 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESM8-CME | 2018-04-17 01:55:40 SC Data - All Services | Requesting security definition data for: ESM8-CME. ID: 1 | 2018-04-17 01:55:40 Requesting market depth updates for: ESM8-CME if supported. | 2018-04-17 01:55:40 Intraday data recording state for symbol ESM8-CME is set to download 'Pending'. | 2018-04-17 01:55:40 Delaying start of download for ESM8-CME | 2018-04-17 01:55:40 SC Data - All Services | Starting real-time market data updates for: EMDM8-CME. ID: 2 | 2018-04-17 01:55:40 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: EMDM8-CME | 2018-04-17 01:55:40 SC Data - All Services | Requesting security definition data for: EMDM8-CME. ID: 2 | 2018-04-17 01:55:40 Intraday data recording state for symbol EMDM8-CME is set to download 'Pending'. | 2018-04-17 01:55:40 SC Data - All Services | Starting real-time market data updates for: ESM18. ID: 3 | 2018-04-17 01:55:40 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESM18 | 2018-04-17 01:55:40 SC Data - All Services | Requesting security definition data for: ESM18. ID: 3 | 2018-04-17 01:55:40 Intraday data recording state for symbol ESM18 is set to download 'Pending'. | 2018-04-17 01:55:40 SC Data - All Services | Starting real-time market data updates for: $VIX. ID: 4 | 2018-04-17 01:55:40 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $VIX | 2018-04-17 01:55:40 SC Data - All Services | Requesting security definition data for: $VIX. ID: 4 | 2018-04-17 01:55:40 Intraday data recording state for symbol $VIX is set to download 'Pending'. | 2018-04-17 01:55:40 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 5 | 2018-04-17 01:55:40 SC DTC Data with Market Depth | Connecting to the server ds3.sierracharts.com. Port 10048 | 2018-04-17 01:55:40 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 5 | 2018-04-17 01:55:40 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2018-04-17 01:55:40 Delaying start of download for TICK-NYSE | 2018-04-17 01:55:40 SC Data - All Services | Starting real-time market data updates for: YMM18. ID: 6 | 2018-04-17 01:55:40 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: YMM18 | 2018-04-17 01:55:40 SC Data - All Services | Requesting security definition data for: YMM18. ID: 6 | 2018-04-17 01:55:40 Intraday data recording state for symbol YMM18 is set to download 'Pending'. | 2018-04-17 01:55:40 SC Data - All Services | Starting real-time market data updates for: NQM8-CME. ID: 7 | 2018-04-17 01:55:40 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NQM8-CME | 2018-04-17 01:55:40 SC Data - All Services | Requesting security definition data for: NQM8-CME. ID: 7 | 2018-04-17 01:55:40 Intraday data recording state for symbol NQM8-CME is set to download 'Pending'. | 2018-04-17 01:55:40 DTC Client socket (63) | Creating socket. | 2018-04-17 01:55:41 DTC Client socket (63) | Connecting to IP: 65.182.172.42. | 2018-04-17 01:55:41 Delaying start of download for ESM8-CME | 2018-04-17 01:55:41 Requesting market depth updates for: NQM8-CME if supported. | 2018-04-17 01:55:45 HD Request # 38 | Downloading Intraday chart data for ESM8-CME to the file ESM8-CME.scid. Service: scdataallservices | 2018-04-17 01:55:45 HD Request # 38 | Download start date-time: 2017-10-13 01:55:45.000 | 2018-04-17 01:55:45 HD Request # 38 | Error downloading historical Intraday data for ESM8-CME. The symbol or data type is not supported with your account type. | 2018-04-17 01:55:45 HD Request # 38 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM8-CME | 2018-04-17 01:55:45 HD Request # 38 | Completion time: 0s | 2018-04-17 01:55:45 HD Request # 38 | Intraday data download complete for ESM8-CME. Unique request ID: 35 | 2018-04-17 01:55:45 Removed historical data download ID 35 | 2018-04-17 01:55:45 Real-time Intraday chart data file updates started for ESM8-CME | 2018-04-17 01:55:45 Intraday chart data file opened for ESM8-CME | 2018-04-17 01:55:45 HD Request # 39 | Downloading Intraday chart data for EMDM8-CME to the file EMDM8-CME.scid. Service: scdataallservices | 2018-04-17 01:55:45 HD Request # 39 | Download start date-time: 2017-10-13 01:55:45.000 | 2018-04-17 01:55:45 HD Request # 39 | Error downloading historical Intraday data for EMDM8-CME. The symbol or data type is not supported with your account type. | 2018-04-17 01:55:45 HD Request # 39 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EMDM8-CME | 2018-04-17 01:55:45 HD Request # 39 | Completion time: 0s | 2018-04-17 01:55:45 HD Request # 39 | Intraday data download complete for EMDM8-CME. Unique request ID: 36 | 2018-04-17 01:55:45 Removed historical data download ID 36 | 2018-04-17 01:55:45 Real-time Intraday chart data file updates started for EMDM8-CME | 2018-04-17 01:55:45 Intraday chart data file opened for EMDM8-CME | 2018-04-17 01:55:45 HD Request # 40 | Downloading Intraday chart data for ESM18 to the file ESM18.scid. Service: scdataallservices | 2018-04-17 01:55:45 HD Request # 40 | Download start date-time: 2017-10-13 01:55:45.000 | 2018-04-17 01:55:45 HD Request # 40 | Error downloading historical Intraday data for ESM18. The symbol or data type is not supported with your account type. | 2018-04-17 01:55:45 HD Request # 40 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM18 | 2018-04-17 01:55:45 HD Request # 40 | Completion time: 0s | 2018-04-17 01:55:45 HD Request # 40 | Intraday data download complete for ESM18. Unique request ID: 37 | 2018-04-17 01:55:45 Removed historical data download ID 37 | 2018-04-17 01:55:45 Real-time Intraday chart data file updates started for ESM18 | 2018-04-17 01:55:45 Intraday chart data file opened for ESM18 | 2018-04-17 01:55:45 HD Request # 41 | Downloading Intraday chart data for $VIX to the file $VIX.scid. Service: cboe.index | 2018-04-17 01:55:45 HD Request # 41 | Download start date-time: 2017-10-13 01:55:45.000 | 2018-04-17 01:55:45 HD Request # 41 | Error downloading historical Intraday data for $VIX. The symbol or data type is not supported with your account type. | 2018-04-17 01:55:45 HD Request # 41 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $VIX | 2018-04-17 01:55:45 HD Request # 41 | Completion time: 0s | 2018-04-17 01:55:45 HD Request # 41 | Intraday data download complete for $VIX. Unique request ID: 38 | 2018-04-17 01:55:45 Removed historical data download ID 38 | 2018-04-17 01:55:45 Real-time Intraday chart data file updates started for $VIX | 2018-04-17 01:55:45 Intraday chart data file opened for $VIX | 2018-04-17 01:55:45 HD Request # 42 | Downloading Intraday chart data for YMM18 to the file YMM18.scid. Service: scdataallservices | 2018-04-17 01:55:45 HD Request # 42 | Download start date-time: 2017-10-13 01:55:45.000 | 2018-04-17 01:55:45 HD Request # 42 | Error downloading historical Intraday data for YMM18. The symbol or data type is not supported with your account type. | 2018-04-17 01:55:45 HD Request # 42 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMM18 | 2018-04-17 01:55:45 HD Request # 42 | Completion time: 0s | 2018-04-17 01:55:45 HD Request # 42 | Intraday data download complete for YMM18. Unique request ID: 40 | 2018-04-17 01:55:45 Removed historical data download ID 40 | 2018-04-17 01:55:45 Real-time Intraday chart data file updates started for YMM18 | 2018-04-17 01:55:45 Intraday chart data file opened for YMM18 | 2018-04-17 01:55:45 HD Request # 43 | Downloading Intraday chart data for NQM8-CME to the file NQM8-CME.scid. Service: scdataallservices | 2018-04-17 01:55:45 HD Request # 43 | Download start date-time: 2017-10-13 01:55:45.000 | 2018-04-17 01:55:45 HD Request # 43 | Error downloading historical Intraday data for NQM8-CME. The symbol or data type is not supported with your account type. | 2018-04-17 01:55:45 HD Request # 43 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQM8-CME | 2018-04-17 01:55:45 HD Request # 43 | Completion time: 0s | 2018-04-17 01:55:45 HD Request # 43 | Intraday data download complete for NQM8-CME. Unique request ID: 41 | 2018-04-17 01:55:45 Removed historical data download ID 41 | 2018-04-17 01:55:45 Real-time Intraday chart data file updates started for NQM8-CME | 2018-04-17 01:55:45 Intraday chart data file opened for NQM8-CME | 2018-04-17 01:55:45 HD Request # 44 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2018-04-17 01:55:50 HD Request # 44 | Download start date-time: 2018-04-16 19:00:13.000 | 2018-04-17 01:55:50 HD Request # 44 | Using server: ds3.sierracharts.com port 10150 | 2018-04-17 01:55:50 Socket (64) | Creating socket. | 2018-04-17 01:55:50 Socket (64) | Connecting to IP: 65.182.172.42. | 2018-04-17 01:55:50 DTC Client socket (63) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-04-17 01:56:02 * DTC Client socket (63) | Initiating close of socket by core. | 2018-04-17 01:56:02 DTC Client socket (63) | Closed. | 2018-04-17 01:56:02 SC DTC Data with Market Depth | Disconnected from the server. | 2018-04-17 01:56:02 SC DTC Data with Market Depth | Data feed disconnected. Will reconnect in 2 seconds. | 2018-04-17 01:56:02 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2018-04-17 01:56:04 DTC Client socket (65) | Creating socket. | 2018-04-17 01:56:04 DTC Client socket (65) | Connecting to IP: 192.81.56.146. | 2018-04-17 01:56:04 File >> Disconnect selected. | 2018-04-17 01:56:04 HD Request # 44 | Download canceled. | 2018-04-17 01:56:04 Historical data download thread signaled to stop. | 2018-04-17 01:56:04 Socket (64) | Initiating close of socket by core. | 2018-04-17 01:56:04 Socket (64) | Closed. | 2018-04-17 01:56:04 HD Request # 44 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2018-04-17 01:56:04 HD Request # 44 | Completion time: 13s | 2018-04-17 01:56:04 HD Request # 44 | Intraday data download complete for TICK-NYSE. Unique request ID: 39 | 2018-04-17 01:56:04 Removed historical data download ID 39 | 2018-04-17 01:56:04 DTC Client socket (65) | Initiating close of socket by core. | 2018-04-17 01:56:04 SC DTC Data with Market Depth | Disconnected from the server. | 2018-04-17 01:56:04 DTC Client socket (65) | Closed. | 2018-04-17 01:56:04 SC Data - All Services | Disconnected. | 2018-04-17 01:56:04 |
| [2018-04-17 19:59:02] |
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This is the relevant message: HD Request # 42 | Error downloading historical Intraday data for YMM18. The symbol or data type is not supported with your account type. | 2018-04-17 01:55:45 You need to have a direct account: Direct Sierra Chart Account You also need to use the correct symbols: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-17 19:59:48
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