Login Page - Create Account

Support Board


Date/Time: Sun, 05 May 2024 20:26:24 +0000



Post From: Historical Data

[2018-04-17 19:59:02]
Sierra Chart Engineering - Posts: 104368
This is the relevant message:


HD Request # 42 | Error downloading historical Intraday data for YMM18. The symbol or data type is not supported with your account type. | 2018-04-17 01:55:45

You need to have a direct account:
Direct Sierra Chart Account

You also need to use the correct symbols:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#Symbols
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-04-17 19:59:48