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Direct MessagesDate/Time: Fri, 19 Apr 2024 15:41:49 +0000
Offers not showing for futures product
View Count: 933
| [2018-04-03 20:33:49] |
| TraderD - Posts: 56 |
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Hello, This afternoon offers no longer appear for the CBOT futures symbol N1U. All other symbols are fine. Please advise. Thanks, Darryl Date Time Of Last Edit: 2018-04-05 22:27:37
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| [2018-04-04 17:51:27] |
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We see this post is now hidden but there was a problem earlier and we acknowledge that. We need to know if you continue to see it again. If you do not see it after a few days reply back and say there has not been a problem with the market depth data since.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-04 20:02:45] |
| TraderD - Posts: 56 |
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Will do.
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| [2018-04-08 22:04:38] |
| TraderD - Posts: 56 |
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The issue has not come back
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| [2018-04-08 22:22:21] |
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OK good. This tells us, that a software update was cause of the problem and we reverted it. So we are going to do some testing to find out what the problem is and resolve it before we do another update.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-10 22:27:00] |
| TraderD - Posts: 56 |
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Hello, Having an issue again today with N1U: prices in the DOM are 'sticking'...some orders still show from before the globex close today (90 minutes ago). I have the latest version of SC and use SC data. Please correct or advise. Thx |
| [2018-09-11 00:47:01] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-11 01:15:05] |
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This has been resolved. The only explanation we have being that to our knowledge this is something that has not occurred since the last issue back in April, is that there was some amount of packet loss quite small though, on the Barchart network that probably led to this condition where some levels were not getting deleted because those delete messages were among the lost packets.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-11 01:36:16] |
| TraderD - Posts: 56 |
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Thx, whatever you did it's working fine now
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| [2019-12-19 13:01:08] |
| TraderD - Posts: 56 |
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This week all quotes have been vanishing from N1U. The only thing that corrects it is installing the current version, but the quotes will vanish again after a few hours. Please correct or advise. Thank you. |
| [2019-12-19 14:58:03] |
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We have an idea why there is a problem. We think there was no initial snapshot market depth data for this symbol preventing the incremental updates from getting processed. We will implement a solution this evening. We cannot do anything at the moment for this. We do apologize for this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-19 15:01:32] |
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Actually there is something you can do now. Just reconnect to the data feed because we are seeing market depth on one of the servers for this market: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-19 15:01:39
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| [2019-12-19 19:43:27] |
| TraderD - Posts: 56 |
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I reconnected to the data feed, but it had the opposite effect (quotes were showing but disappeared after reconnect); however, the quotes showed up again when I restarted SC. I ran those same steps a second time and it produced the same results.
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| [2019-12-19 22:30:06] |
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We are working on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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