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Global p/l management order error

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[2018-04-03 17:56:58] #1 [Go To First Post]
User169205 - Posts: 65
hello.. in global p/l mngmnt, my loss value was met and i was stopped out of my short position and trading lock was enabled... issue is, there was a long order active afterwards that i did not enter.. i could not flatten the order because the system was locked and i incurred a big loss.. would you please advise what steps to take to have this problem reviewed ? thanks Date Time Of Last Edit: 2018-04-03 19:29:10

[2018-04-03 19:56:54] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
To unlock trading, when it has been locked, Refer to the instructions here for this: Global Profit/Loss Management: Lock Trading (Global Settings >> Global Profit/Loss Management) In regards to your other question, refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-04-03 22:05:15] #3 [Go To First Post]
User169205 - Posts: 65
hello activity logs are attached.. please let me know if you need any additional data.. q: does 'lock after positions flattened' need to be enabled for 'disable auto trading..' to work ? thanks


Private File Private File Attachment Deleted.

[2018-04-04 06:01:55] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
q: does 'lock after positions flattened' need to be enabled for 'disable auto trading..' to work ? Yes but we will change this in the next release so you do not have to enable locking but auto trading can be disabled when the Profit or Loss condition has been met in the Global Profit/Loss Management. We do not need just the Trade Activity Log. We need the specific details requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-04 06:02:04

[2018-04-04 07:25:13] #5 [Go To First Post]
User169205 - Posts: 65
thanks.. that update is a good idea. here's the rest of the info; 3. done 4. attached 5. NQ.20180600.CME_Eq (cts) 6. S1 Mar6jtrade888 (topstep trader) 7. 2018-04-03 10:16:12:623 AM PST 8. 9491C570-F72F-40E4-8E66-EBBC29916787 9. while using my auto trading system with global p/l enabled, i watched a short position get stopped out and the service log open, noting the loss trigger had been hit.. when i looked back to the chart, i saw a single order bar (no targets or stops) that indicated i was long 2 contracts.. i tried to flatten and then realized i was locked when that didn't work.. 60 secs had elapsed and i was able to flatten the position at a loss. thanks again,


Private File Private File Attachment Deleted.

[2018-04-10 08:55:54] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We started to have a look at this. In the Trade Activity Log provided, there is no trading activity for 2018-04-03 . But one thing to be aware of is that if you had enabled Trade Simulation Mode, the Global Profit/Loss management will only have been functioning for simulated trading accounts and not your Top Step trader account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-04-10 17:16:12] #7 [Go To First Post]
User169205 - Posts: 65
first of all, this reply is extremely surprising because it does not address all of the data that i provided.. also, by suggesting that perhaps i enabled sim mode is like saying 'maybe it was all a dream' and i was not aware of my actions.. let me add, my hand was nowhere near my mouse until i tried to flatten this order.. i was in 'live' mode, in ts trader and my 'live' account went over the daily limit due,in part, to this phantom trade.. there is no mention of switching to sim in item #9.. here are some questions please... 1. why did the platform create a tal for that day if there was 'no trading activity' ? 2. does your platform recognize ts trader 'live' trades as such in the tal ? 3. is it possible the tal i provided was copied or sent incorrectly and is empty as a result ? 4. what do you make of the order info i provided in #7 & 8 ? that was info for the phantom order taken off your platform log that was in series with other 'live' trades for 4/3/18. Date Time Of Last Edit: 2018-04-10 17:24:39

[2018-04-10 18:43:36] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is we simply cannot see the order activity you are referencing. It does not even exist. It seems though you may have provided a backup trade activity log. You also provided two of them. We only need one. You need to provide the Trade Activity Log file in the main Sierra Chart folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-04-10 18:56:37] #9 [Go To First Post]
User169205 - Posts: 65
is this the correct file ?


Private File

[2018-04-10 19:31:03] #10 [Go To First Post]
User169205 - Posts: 65
attached is a screen cap of the tal for the instance in question.. phantom order is highlighted..


040318_tal_ User169205.png / V - Attached On 2018-04-10 19:30:32 UTC - Size: 268.49 KB - 296 views

[2018-04-11 00:38:04] #11 [Go To First Post]
User169205 - Posts: 65
hello.. not sure how your billing for these reviews works so i wanted to ask.. just wanted to ask if i could get an estimate of time billed if it's going to go over the $20 taken already.. i'm somewhat certain the issue wasn't an error i caused, but i also didn't want you to do hours of work i will be billed for after the fact.. thanks, Date Time Of Last Edit: 2018-04-11 00:39:00

[2018-04-11 02:39:39] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have not billed anything for this. And whatever amount you paid is on your services balance and will remain for future use of Sierra Chart. Just give us another couple of days to look this over. We think we see what happened. The time so far is only about 15 minutes. But we will not charge for this. We also spent about another 20 minutes working on internal logging improvement within Sierra Chart to make some of the messages more descriptive. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-11 02:41:01

[2018-04-11 02:41:53] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
is this the correct file ? Yes we now have what we need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-04-11 02:49:16] #14 [Go To First Post]
User169205 - Posts: 65
thanks.. have a good evening.

[2018-04-11 03:21:56] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We can now explain what has happened. Your automated trading system submitted Attached Orders with the parent order. These are server-side attached orders. The global Profit/Loss Management, sent a cancel request for the orders and a market order to flatten the position. However, the existing Attached Stop orders filled at the same moment and could not be canceled. This is why you ended up being long 2. ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note Order 2018-04-03 10:16:12.455 NQ.20180600.CME_Eq Global Flatten all Positions 58164 2C78899E-2AE4-4D8B-B55A-8F3AD638DA4A Limit 1 Buy 639300.0000000 Pending Cancel S1Mar6jtrade888 Close 58163 -2 Order 2018-04-03 10:16:12.456 NQ.20180600.CME_Eq Global Flatten all Positions 58165 D2BB0B93-932F-40C2-B72F-42A3A416796B Triggered Step Trail Stop 1 Buy 640100.0000000 Pending Cancel S1Mar6jtrade888 Close 58163 -2 Order 2018-04-03 10:16:12.457 NQ.20180600.CME_Eq Global Flatten all Positions 58167 74042E52-EEDB-4674-B3CE-9ED7967298B0 Limit 1 Buy 638800.0000000 Pending Cancel S1Mar6jtrade888 Close 58166 -2 Order 2018-04-03 10:16:12.458 NQ.20180600.CME_Eq Global Flatten all Positions 58168 8C1F745C-626F-4531-A19B-CDCE5A7BAB14 Triggered Step Trail Stop 1 Buy 640100.0000000 Pending Cancel S1Mar6jtrade888 Close 58166 -2 Order 2018-04-03 10:16:12.459 NQ.20180600.CME_Eq Global Flatten all Positions 58169 Market 2 Buy Order Sent S1Mar6jtrade888 Close -2 Order 2018-04-03 10:16:12.514 NQ.20180600.CME_Eq CTS order update (Pending New). Info: Stop Trigger: SubmissionRiskSuccess 58165 D2BB0B93-932F-40C2-B72F-42A3A416796B Triggered Step Trail Stop 1 Buy 640100.0000000 Open S1Mar6jtrade888 Close -2 Order 2018-04-03 10:16:12.515 NQ.20180600.CME_Eq CTS order update (Pending New). Info: Stop Trigger: SubmissionRiskSuccess 58168 8C1F745C-626F-4531-A19B-CDCE5A7BAB14 Triggered Step Trail Stop 1 Buy 640100.0000000 Open S1Mar6jtrade888 Close -2 Order 2018-04-03 10:16:12.536 NQ.20180600.CME_Eq CTS order update (Trade) 58165 D2BB0B93-932F-40C2-B72F-42A3A416796B Triggered Step Trail Stop 1 Buy 640100.0000000 Filled 640100.0000000 1 S1Mar6jtrade888 Close -2 Order 2018-04-03 10:16:12.537 NQ.20180600.CME_Eq Updated Internal Position Quantity to -1. Previous: -2 Unspecified S1Mar6jtrade888 Fill 2018-04-03 10:16:12.538 NQ.20180600.CME_Eq CTS order update (Trade) 58165 D2BB0B93-932F-40C2-B72F-42A3A416796B Triggered Step Trail Stop 1 Buy 640100.0000000 Filled 640100.0000000 1 S1Mar6jtrade888 Close -1 D2BB0B93-932F-40C2-B72F-42A3A416796B_0_T 640125.0000000 639525.0000000 Order 2018-04-03 10:16:12.539 NQ.20180600.CME_Eq Updated Service Position Quantity to -1 Unspecified S1Mar6jtrade888 Order 2018-04-03 10:16:12.540 NQ.20180600.CME_Eq CTS order update (Trade) 58168 8C1F745C-626F-4531-A19B-CDCE5A7BAB14 Triggered Step Trail Stop 1 Buy 640100.0000000 Filled 640100.0000000 1 S1Mar6jtrade888 Close -1 Order 2018-04-03 10:16:12.541 NQ.20180600.CME_Eq Updated Internal Position Quantity to 0. Previous: -1 Unspecified S1Mar6jtrade888 Fill 2018-04-03 10:16:12.542 NQ.20180600.CME_Eq CTS order update (Trade) 58168 8C1F745C-626F-4531-A19B-CDCE5A7BAB14 Triggered Step Trail Stop 1 Buy 640100.0000000 Filled 640100.0000000 1 S1Mar6jtrade888 Close 8C1F745C-626F-4531-A19B-CDCE5A7BAB14_0_T 640100.0000000 640100.0000000 Order 2018-04-03 10:16:12.543 NQ.20180600.CME_Eq Updated Service Position Quantity to 0 Unspecified S1Mar6jtrade888 Order 2018-04-03 10:16:12.544 NQ.20180600.CME_Eq CTS order update (Canceled) 58164 2C78899E-2AE4-4D8B-B55A-8F3AD638DA4A Limit 1 Buy 639300.0000000 Canceled S1Mar6jtrade888 Close Order 2018-04-03 10:16:12.591 NQ.20180600.CME_Eq Order cancellation failed \| Order Cancel Reject. Text: Undetermined Order 58165 D2BB0B93-932F-40C2-B72F-42A3A416796B Triggered Step Trail Stop 1 Buy 640100.0000000 Error 640100.0000000 1 S1Mar6jtrade888 Close Order 2018-04-03 10:16:12.592 NQ.20180600.CME_Eq Order cancellation failed \| Order Cancel Reject. Text: Undetermined Order 58168 8C1F745C-626F-4531-A19B-CDCE5A7BAB14 Triggered Step Trail Stop 1 Buy 640100.0000000 Error 640100.0000000 1 S1Mar6jtrade888 Close Order 2018-04-03 10:16:12.601 NQ.20180600.CME_Eq CTS order update (Canceled) 58167 74042E52-EEDB-4674-B3CE-9ED7967298B0 Limit 1 Buy 638800.0000000 Canceled S1Mar6jtrade888 Close Order 2018-04-03 10:16:12.620 NQ.20180600.CME_Eq CTS order update (New) 58169 9491C570-F72F-40E4-8E66-EBBC299167B7 Market 2 Buy Open S1Mar6jtrade888 Close Order 2018-04-03 10:16:12.621 NQ.20180600.CME_Eq CTS order update (Trade) 58169 9491C570-F72F-40E4-8E66-EBBC299167B7 Market 2 Buy Filled 640225.0000000 2 S1Mar6jtrade888 Close Order 2018-04-03 10:16:12.622 NQ.20180600.CME_Eq Updated Internal Position Quantity to 2. Previous: 0 Unspecified S1Mar6jtrade888 Fill 2018-04-03 10:16:12.623 NQ.20180600.CME_Eq CTS order update (Trade) 58169 9491C570-F72F-40E4-8E66-EBBC299167B7 Market 2 Buy Filled 640225.0000000 2 S1Mar6jtrade888 Open 2 9491C570-F72F-40E4-8E66-EBBC299167B7_0_T Order 2018-04-03 10:16:12.624 NQ.20180600.CME_Eq Updated Service Position Quantity to 2 Unspecified S1Mar6jtrade888 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-11 03:22:28

[2018-04-11 07:36:59] #16 [Go To First Post]
User169205 - Posts: 65
and the plot thickens.. since this appears to be a coincidental issue, if i could ask some follow up questions before i forward this info to my programmer ? 1. i recently upgraded to v1689 from, at least, a year prior version.. were there updates in the global p/l functioning that we need to be mindful of in regards to this issue ? 2. will there be any future sc changes to global p/l due to this issue ? thank you for identifying the error.. feel free to keep the fee..

[2018-04-11 17:53:13] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. No. 2. Not directly. However, what we will do in the next release is add support for this setting to work with a Flatten Position order that is submitted outside of a chart: Global Trade Settings Windows: Hold Market Order Until Pending Cancel Orders Are Confirmed (Global Settings >> General Trade Settings >> General) So when you have this option enabled it will prevent the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-11 17:53:29

[2018-04-12 09:47:15] #18 [Go To First Post]
User169205 - Posts: 65
i see, that looks like a good solution.. i'll be sure to enable it.. not having to enable lock trade will be nice as well.. my programmer said this occurrence is extremely rare so i'm confident moving forward. thanks again !

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