Login Page - Create Account

Support Board


Date/Time: Sun, 28 Apr 2024 22:25:29 +0000



Not Receiving Historical Data

View Count: 1341

[2018-03-30 17:42:22]
QTrader08 - Posts: 5
Hi,

My issue is as follows:

1)used trial during trading evaluation; evaluation offered Rithimic DataFeed
2)at end of Sierra Charts trial, purchased package 5 for use during trading evaluation
3)decided to temporarily postpone evaluation and thus no longer had access to Rithmic
4)3wks remaining of usage purchased
5)switched to SC All Data but data not being updated; understanding was that historical data was part of package 5

How to resolve....
[2018-03-30 21:15:27]
Mike_B - Posts: 16
This is due to "Good Friday". Refer to the CME 2018 Holiday Schedule:

http://www.cmegroup.com/tools-information/holiday-calendar.html
[2018-03-30 21:28:53]
Sierra Chart Engineering - Posts: 104368
In case post #2 does not answer your question, follow the instructions here to use the Sierra Chart Historical Data Service:
Sierra Chart Historical Data Service

And make sure you are using the correct symbols:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#Symbols
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account