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Data from different instance of sierra not working
View Count: 1108
| [2018-03-21 12:02:03] |
| User942837 - Posts: 108 |
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I upgraded to latest version of sierra. I've already done this before but had to revert again to version 1702 for my setup to work My setup is as following. Instance 1 connects to GAIN (which received full data access including 10 levels depth on dom) Instance 2 connect to IB (which only receives inside market data - just 2 levels) I am using Instance 2 to send orders to IB and have Chart settings on DOM set as per attached image using Symbol from Instance 1 (64Bit). Once I open find symbol, a 32 bit instance of sierra automatically opens - which still doesn't fix anything. On versions 1702 and prior versions (non 64 bit) I could receive quotes on the DOM from the instance 1. Now this doesn't work and I am receiving quotes from Instance 2 only (which I am not subscribed for full depth data). Kindly see attached images. Please fix asap as I currently cannot upgrade my setup. Let me know if you require any further info to debug the issue. I have reverted again to v1702 and provided a screen which shows that this works as expected (v1702setup.png) Date Time Of Last Edit: 2018-03-21 12:12:41
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Private File Private File Private File |
| [2018-03-21 17:02:18] |
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We are declining support for this. This is a nonstandard set up and is unsupported by us. We have repeatedly said use the Sierra Chart Exchange Data Feed instead: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-21 17:03:00
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| [2018-03-21 17:09:52] |
| User942837 - Posts: 108 |
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I don't want to use sierra feed as it is going to increase costs unnecessarily. I honestly don't think it is fair that you drop support for something that was working fine before since you switched to 64 bit. Are you saying you are going to drop support for data from multiple instances? What you are saying is that you are not supporting a different data feed other than your own and route trades via a different connection. Is this statement correct?
Date Time Of Last Edit: 2018-03-21 17:16:33
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| [2018-03-21 17:15:48] |
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Support for chart data sharing through other instances through the Find Symbol window was dropped years ago. And we consistently decline any support if users have trouble using this functionality. The primary documentation for it was also removed. Also there is no problem with this functionality at all within Sierra Chart. You are running into technical level issues with Windows. We have nothing further to say and would rather lose your business rather than wasting time with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-21 17:17:30
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| [2018-03-21 17:22:04] |
| User942837 - Posts: 108 |
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I had no trouble using this functionality and no it is not correct that this is a windows issue because the only thing that changed is an update of sierra. When exactly did you drop support for this? Could you provide a workaround to say use dtn data feed and route orders via IB and not use sierra chart exchange data feed. I would not have a problem if this was a simple switch and you offered it without incurring additional costs but unfortunately it isn't.
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| [2018-03-21 18:41:13] |
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I had no trouble using this functionality and no it is not correct that this is a windows issue because the only thing that changed is an update of sierra. Actually this does indeed confirm the problem is at the operating system level. We will not go into a technical discussion on this. Which is why eventually this functionality is going to get removed. We added this to the documentation: While this functionality is supported in Sierra_Chart it is only for users who have been using this functionality from the past or have a requirement for it. It is not something that Sierra Chart Support/Engineering will provide any help with if asked. Longer-term this functionality is likely to get removed.
Are you using IQ Feed because you use it with other programs? We do hear that from time to time. But unfortunately there is no current support for IQ Feed data feed when using a Trading service. We could add that and at some point we will get to it but we just have other priorities. Not likely for a long time. And therefore probably never. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-21 18:43:08
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| [2018-03-21 19:35:26] |
| User942837 - Posts: 108 |
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yes DTN is used with other software. I was eventually planning to switch to it using the same setup that I thought was going to work and is currently supported. I am a bit disappointed that you are declining to comment what the problem is from OS level because I have tried both 32 and 64bit versions on versions of sierra greater than 1702 and still not working. If there is a workaround that you know work please let me know as it would be greatly appreciated. Right now I am stuck. Windows account has admin privileges so as far as I know it isn't a permissions issue. I do not wish to prolong this issue and I do understand that you take certain decisions on your roadmap that not everyone likes but saying it is an issue with OS and stopping there isn't solving anything. I wouldn't think DTC server could solve this issue because you would have to send trades to master connection. Correct? thanks |
| [2018-04-12 19:30:17] |
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Based another user report similar to this, we now realize what the issue is. We responded to this here: DOM Graph missing when use data from parallel instance So we were mistaken about this being an operating system issue. In the past, that would always be the case. It definitively is nothing we can solve from our side due to the changes since that would require extensive work. And this remote chart data file functionality is out of date and no longer supported. We do not see how using the DTC server would be a solution unless you were to do some custom development related to that. The only practical solution would be to support IQ Feed as a sub service, and that is a significant task to accomplish and just not enough demand. You can use the Sierra Chart data feed for as little as 25 USD a month plus exchange fees. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-12 19:31:01
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| [2018-04-12 19:56:00] |
| User942837 - Posts: 108 |
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Yes I never thought how the operating system would be affecting because only thing I changed was sierra. On that alone I couldn't fathom that the problem was the OS. So you are saying you are not going to fix this? That is really a pain because I am stuck not updating for the time being. Is this such a big thing to fix? Can't you use DTC service to share the data between instances? Date Time Of Last Edit: 2018-04-12 19:56:35
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