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Date/Time: Sat, 18 May 2024 10:21:45 +0000



DOM Graph missing when use data from parallel instance

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[2018-04-12 12:44:13]
User548572 - Posts: 4
I use two instances. 1st for data only, 2nd for trading.
Today I upgraded to 1727, but I do not get DOM data into 2nd instance from 1st one. When I downgraded to 1717 it works well.
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[2018-04-12 19:12:53]
Sierra Chart Engineering - Posts: 104368
The functionality you are using with remote chart data files is out of date. Due to the changes with market depth in Sierra Chart, market depth data does not transfer between instances when using this feature.

You need to instead use the Sierra Chart Exchange Data Feed for reliable data when using Interactive Brokers. Refer to this page for instructions:
Sierra Chart Exchange Data Feed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-04-12 19:14:16

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