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Direct MessagesDate/Time: Fri, 26 Apr 2024 11:59:38 +0000
After downloading new Version of the software, all my custom studies are gone.
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| [2018-03-14 16:50:25] |
| User800328 - Posts: 50 |
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Hi, I have a paid feed from Sierra. I just downloaded the new version from Sierra and my custom dll studies are NOT loading. Also, on my charts it no longer shows the word [M], which previously would show, now it is showing [CV-D]. Can you please help me. My trading is stopped because of this issue today. |
| [2018-03-14 17:08:30] |
| User800328 - Posts: 50 |
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Also, When Disconnect and Connect, the download is FAILING.
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| [2018-03-14 17:29:18] |
| User800328 - Posts: 50 |
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ok, after restarting the software one more time, the charts are UP. But, why are the charts showing [CV-D][M] on the header. Earlier it would show only [M] symbol. What does it mean ? http://www.sierrachart.com/image.php?Image=1521048538555.png |
| [2018-03-14 18:21:15] |
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In regards to custom studies, you need to use the 32-bit version of Sierra Chart. Run Sierra Chart from the desktop icon and do not use the one with _64 in it. It sounds like it just took some time for the market data authorizations to go into effect and for Sierra Chart to receive them. But that should not take any longer than five minutes. In regards to [CV-D]. Refer to: Continuous Futures Contract Charts: Notes Let us know if you still need help with this: Also, When Disconnect and Connect, the download is FAILING.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-14 18:29:14] |
| User800328 - Posts: 50 |
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Thank you. I don't get the first point. All I have on desktop is Sierra Chart Icon, that's it. Where do I see the _64 bit option ?
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| [2018-03-14 18:31:19] |
| User800328 - Posts: 50 |
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I think I got it. My desktop icon actually launches the 32 bit version only. I right clicked and checked. So, I think we are good. Will CV-D make a differnce from just having C (as I have previously) ? |
| [2018-03-15 20:10:34] |
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You should not see the -D. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that is done, go to the chart and select Chart >> Reload and Recalculate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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