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Direct MessagesDate/Time: Thu, 25 Apr 2024 15:17:50 +0000
URGENT! Bitmex position and order data not in sync.
View Count: 2197
| [2018-01-04 13:14:54] |
| User198817 - Posts: 56 |
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Hi, I have currently no orders or positions on Bitmex, but SC show the position i had last night. Tried to reconnect, restart, clear "Orders & Positions log". To no avail. Here is log. When I marker order it says: "Pending order" and it just sticks to the price level, while the order already have executed on Bitmex. UPDATE: It is currently not possible to trade with SC. Can't cancel orders, because they are not registered on the client, but they are on Bitmex! Have to cancel them directly on their web page. BitMEX | Received first Trade Positions report from DTC server. | TradeAccount: xx | 2018-01-04 11:24:24 BitMEX | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | 2018-01-04 11:24:24 BitMEX order update (Order reject). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6686. Service Order ID: 1248718. Symbol: XBTUSD-BMEX | 2018-01-04 14:10:43 * BitMEX | Requesting trade accounts from server. | 2018-01-04 14:10:56 BitMEX | Received 1 accounts from service. | 2018-01-04 14:10:56 BitMEX | Requesting historical order fills for all trade accounts. Number of days: 1 | 2018-01-04 14:10:56 BitMEX | Received 90 order fills. Inserting the ones that do not exist. | 2018-01-04 14:10:57 BitMEX | Requesting Trade Positions data. | 2018-01-04 14:11:01 BitMEX | Received first Trade Positions report from DTC server. | TradeAccount: XX | 2018-01-04 14:11:01 BitMEX | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | 2018-01-04 14:11:01 Date Time Of Last Edit: 2018-01-04 13:39:06
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| [2018-01-04 13:18:42] |
| User198817 - Posts: 56 |
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Other's are reporting this issue as well.
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| [2018-01-04 13:43:15] |
| User198817 - Posts: 56 |
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Requesting order status for non-responsive order. | Symbol: XBTUSD-BMEX | TradeAccount: xxx | InternalOrderID: 6687 | ServiceOrderID: 1248776 | Current Status: Pending Cancel | 2018-01-04 14:37:51 *
BitMEX order update (Order reject). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6687. Service Order ID: 1248776. Symbol: XBTUSD-BMEX | 2018-01-04 14:38:13 * |
| [2018-01-04 14:30:06] |
| User198817 - Posts: 56 |
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Just tested on a fresh install in a separate folder, and the same issue is there.
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| [2018-01-04 15:26:10] |
| samual sprat - Posts: 343 |
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See here... BitMex orders disapearing |
| [2018-01-04 15:33:15] |
| User198817 - Posts: 56 |
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It's not the same issue.
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| [2018-01-04 15:38:25] |
| User198817 - Posts: 56 |
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http://www.sierrachart.com/image.php?Image=1515080272459.png Look at the position. That position does not exist. |
| [2018-01-04 15:47:37] |
| User439067 - Posts: 48 |
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Also having this issue. Orders show pending open - even though they are opened on Bitmex. You cannot cancel the pending open order from sierra charts. It will just say pending cancel and the order is still open. Then the trade log pops up and says order timed out.
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| [2018-01-04 16:23:46] |
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In general these kinds of issues are going to be on the BitMEX side related to another software layer/bridge/gateway used for order routing. What you see in Sierra Chart represents the state of orders and positions as presented by BitMEX. We have reset the connection to BitMEX on our side which should help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-04 16:24:02
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| [2018-01-04 18:12:10] |
| User198817 - Posts: 56 |
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Thanks for replying. Seems like bitmex is taking their time fixing this.
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| [2018-01-04 19:52:34] |
| BitMEX_Sam - Posts: 7 |
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We're looking into this on our side but have not yet found anything abnormal in the connector. We have restarted the related services - could you please see if the issue is resolved?
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| [2018-01-04 20:04:43] |
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Seems like bitmex is taking their time fixing this. At this point, this is more for us to do with a direct connection to BitMEX. We know this has taken some time for us to get to finish. We just have so many other priorities which come up.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-05 04:31:33] |
| screpter - Posts: 2 |
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Is the problem even more serious? When can we work? https://gyazo.com/6909703a577f79e1a5beb5c615162001 |
| [2018-01-05 15:20:40] |
| User198817 - Posts: 56 |
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Sorry, I did not have time to reply here yesterday. The problem resolved yesterday, but only after Bitmex restarted their services. Date Time Of Last Edit: 2018-01-05 15:23:51
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