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Date/Time: Tue, 16 Jan 2018 19:46:14 +0000



BitMex orders disapearing

Support Request:
[2017-10-02 23:42:09]
N!co - Posts: 115
Hi,

My orders are disapearing from the chart,
this is the error message i get ( i also opened a support ticket with BitMex for this issue

Requesting order status for non-responsive order. | Symbol: XBTUSD-BMEX | TradeAccount: Nico Peeters:44964 | InternalOrderID: 7232 | Current Status: Pending Cancel | 2017-10-03 01:38:35 *
Requesting order status for non-responsive order. | Symbol: XBTUSD-BMEX | TradeAccount: Nico Peeters:44964 | InternalOrderID: 7266 | Current Status: Pending Cancel | 2017-10-03 01:38:35 *
BitMEX order update (Order update). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7232. Service Order ID: 295092. Symbol: XBTUSD-BMEX | 2017-10-03 01:39:06 *
BitMEX order update (Order reject). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7266. Service Order ID: 295970. Symbol: XBTUSD-BMEX | 2017-10-03 01:39:06 *
BitMEX order update (Order reject). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7269. Service Order ID: 295973. Symbol: XBTUSD-BMEX | 2017-10-03 01:39:26 *
[2017-10-03 03:56:51]
Sierra Chart Engineering - Posts: 56197
These problems are going to be on the BitMEX side. There really is not much we can do.


We are working on direct integration to BitMEX and when that is done, we expect these problems to be resolved or substantially less. Allow about 60 days for this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-01-03 10:11:44]
sunnyod - Posts: 66
Hi,

Is this direct integration close or completed yet? I'm new to bitmex and have been noticing failed stop loss orders and also orders disappearing.

Thanks
S
[2018-01-03 19:19:59]
Sierra Chart Engineering - Posts: 56197
No, this is not completed and it is not possible at this point to give an estimation date. But we would not expect this to be more than two months from now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-03 19:20:25

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