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Date/Time: Tue, 23 Oct 2018 06:45:39 +0000



Sierra Chart is not downloading data anymore since yesterday 11:15 AM.

Support Request:
[2018-01-03 09:06:58]
User134797 - Posts: 40
Good morning,

Since yesterday at 11:15 AM Sierra Chart stop downloading data from many stocks (example: LHA,IFX,PHA3,AIR,ACA,UG and many more).

What is strange is that Sierra Chart is still downloading data from Index correct/accurate (example: CAC,DAX,ESP35,EUSTX50).

I never have this problem with Sierra Chart before, I use Sierra Chart for 2 years now. On 23 January 2018 I have to renew my Sierra Chart license.
The data form my broker are downloading correct/accurate and there are now problems there.

Can anybody explain whats the problem is, I use Sierra Chart version 1674.

Regads,
Iwan
[2018-01-03 09:28:40]
Sierra Chart Engineering - Posts: 65114
Did you want to get the data from Interactive Brokers and is Sierra Chart set to use Interactive Brokers?

We see Sierra Chart is not set to use Interactive Brokers and those symbols are not even complete symbols either. Make sure you are using the proper symbols:

https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#StockFormat

Use this format:
[stock symbol]-STK-[exchange]-[currency code]

Here are the Interactive Brokers set up instructions:

https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#SetupInstructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-03 09:29:05

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