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Date/Time: Sun, 29 May 2022 02:23:33 +0000



problems connecting to Zen Fire

View Count: 1014

[2013-09-19 13:53:14]
todds - Posts: 64
Good Morning, I am having trouble connecting to Zen Fire this morning. I confirmed with my broker that Zen Fire is working properly. My internet connection is also working. I usually connect easily. Below is a copy of the log.

Software version: 992 | 2013-09-19 06:44:24
Current Service Package: 3 | 2013-09-19 06:44:24
Usage end date: 2013-10-16 | 2013-09-19 06:44:24
Sierra Chart Historical Data Service is included. | 2013-09-19 06:44:24
Active service: Zen-Fire | 2013-09-19 06:44:24
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-19 06:44:24
2013-09-19 06:44:24 Local computer clock time | 2013-09-19 06:44:24
2013-09-19 13:44:24 GMT time | 2013-09-19 06:44:24
2013-09-19 06:44:24 Time zone adjusted time | 2013-09-19 06:44:24
Time difference to server time: 29 seconds. | 2013-09-19 06:44:24
Program path: C:\SierraChart\ | 2013-09-19 06:44:24
Data Files path: C:\SierraChart\Data\ | 2013-09-19 06:44:24
OS Version Number: 6.1 | 2013-09-19 06:44:24


GSP - Port for executable: 50371 | 2013-09-19 06:44:32
GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:44:32
GSP: Connecting to the server 127.0.0.1. Port 50371 | 2013-09-19 06:44:34
The network socket is connected. | 2013-09-19 06:44:34
GSP: Connected to server. | 2013-09-19 06:44:34
GSP: Sending logon request message. | 2013-09-19 06:44:34
GSP - Starting the connection process to data and trading service. | 2013-09-19 06:44:34
GSP - Logging is enabled. Log file: Rithmic.log | 2013-09-19 06:44:34
GSP - Connecting to Zen-Fire server. | 2013-09-19 06:44:34
GSP - Alert Message: Market Data Connection Opened. | 2013-09-19 06:44:36
GSP - Alert Message: Market Data Connection Login Complete. ok | 2013-09-19 06:44:36
Connection timed out. Will disconnect and retry. | 2013-09-19 06:45:32
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:45:32
To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:45:32
GSP: Disconnected from the server. | 2013-09-19 06:45:32
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:45:32

GSP - Port for executable: 60867 | 2013-09-19 06:45:37
GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:45:37
GSP: Connecting to the server 127.0.0.1. Port 60867 | 2013-09-19 06:45:39
Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-09-19 06:45:40
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:45:40
To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:45:40
GSP: Disconnected from the server. | 2013-09-19 06:45:40
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:45:40

GSP - Port for executable: 61379 | 2013-09-19 06:45:45
GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:45:45
GSP: Connecting to the server 127.0.0.1. Port 61379 | 2013-09-19 06:45:47
Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-09-19 06:45:48
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:45:48
To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:45:48
GSP: Disconnected from the server. | 2013-09-19 06:45:48
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:45:48

GSP - Port for executable: 62147 | 2013-09-19 06:45:53
GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:45:53
GSP: Connecting to the server 127.0.0.1. Port 62147 | 2013-09-19 06:45:55
The network socket is connected. | 2013-09-19 06:45:55
GSP: Connected to server. | 2013-09-19 06:45:55
GSP: Sending logon request message. | 2013-09-19 06:45:55
GSP - Starting the connection process to data and trading service. | 2013-09-19 06:45:55
GSP - Logging is enabled. Log file: Rithmic.log | 2013-09-19 06:45:55
GSP - Connecting to Zen-Fire server. | 2013-09-19 06:45:55
GSP - Error creating the main object. Error message: os error | 2013-09-19 06:46:24
GSP Server Info - Server Name: . Server Version: . Provider Name: . | 2013-09-19 06:46:24
GSP - Server protocol version: 2. Client protocol version: 2. There is a protocol match. | 2013-09-19 06:46:24
GSP connection error | 2013-09-19 06:46:24
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:46:24
To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:46:24
Socket closed. No error. | 2013-09-19 06:46:24
GSP: Disconnected from the server. | 2013-09-19 06:46:24
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:46:25

GSP - Port for executable: 64707 | 2013-09-19 06:46:30
GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:46:30
GSP: Connecting to the server 127.0.0.1. Port 64707 | 2013-09-19 06:46:32
The network socket is connected. | 2013-09-19 06:46:32
GSP: Connected to server. | 2013-09-19 06:46:32
GSP: Sending logon request message. | 2013-09-19 06:46:32
GSP - Starting the connection process to data and trading service. | 2013-09-19 06:46:32
GSP - Logging is enabled. Log file: Rithmic.log | 2013-09-19 06:46:32
GSP - Connecting to Zen-Fire server. | 2013-09-19 06:46:32
GSP - Alert Message: Market Data Connection Opened. | 2013-09-19 06:46:34
GSP - Alert Message: Market Data Connection Login Complete. ok | 2013-09-19 06:46:34
GSP - Alert Message: Trading System Connection Opened. | 2013-09-19 06:47:08
GSP - Alert Message: Trading System Connection Login Complete. ok | 2013-09-19 06:47:08
GSP - Received account information | 2013-09-19 06:47:08
GSP - Alert Message: PnL Connection Opened. | 2013-09-19 06:47:08
GSP - Alert Message: PnL Connection Login Complete. ok | 2013-09-19 06:47:08
Connection timed out. Will disconnect and retry. | 2013-09-19 06:47:30
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:47:30
To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:47:30
GSP: Disconnected from the server. | 2013-09-19 06:47:30
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:47:30

GSP - Port for executable: 3012 | 2013-09-19 06:47:35
GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:47:35
GSP: Connecting to the server 127.0.0.1. Port 3012 | 2013-09-19 06:47:37
Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-09-19 06:47:38
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-19 06:47:38
To prevent further connection attempts, select File >> Disconnect. | 2013-09-19 06:47:38
GSP: Disconnected from the server. | 2013-09-19 06:47:38
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-09-19 06:47:38

GSP - Port for executable: 4292 | 2013-09-19 06:47:43
GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-09-19 06:47:43
GSP: Connecting to the server 127.0.0.1. Port 4292 | 2013-09-19 06:47:45
The network socket is connected. | 2013-09-19 06:47:45
GSP: Connected to server. | 2013-09-19 06:47:45
GSP: Sending logon request message. | 2013-09-19 06:47:45
GSP - Starting the connection process to data and trading service. | 2013-09-19 06:47:45
GSP - Logging is enabled. Log file: Rithmic.log | 2013-09-19 06:47:45
GSP - Connecting to Zen-Fire server. | 2013-09-19 06:47:45

[2013-09-19 16:42:18]
Sierra Chart Engineering - Posts: 102918
The problem is the Zen-Server is very slow to respond when logging in. We have to allow a greater amount of time. Currently it is 60 seconds. We will increase this to 2 minutes.

We will have a new release out later today and we will update this thread.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-09-19 22:49:52]
Sierra Chart Engineering - Posts: 102918
We apologize for the delay with getting a release out. We try to take care of these issues almost immediately.

Although the real problem is that the server is taking a very long time to respond to a connection. One minute should normally be more than enough time. We have increased the allowed time to two minutes. We now have a new release out.

Update with Help >> Download Prerelease.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-09-20 02:27:12]
todds - Posts: 64
thanks
[2013-09-20 10:20:49]
Sierra Chart Engineering - Posts: 102918
We have realized, that the release that we made available earlier has a problem with opening charts. We are making a new release now. Should be available 10 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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