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Date/Time: Mon, 29 Apr 2024 09:49:22 +0000



Interactive Brokers US Futures Datafeed issue

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[2017-12-29 12:40:19]
Bitboy - Posts: 13
Hello,

I am using Interactive Brokers Datafeed for Charting and Trading...
now i have a problem with e-mini DOW, S&P and NQ!

on the 17. December 2017 there is a big Candle as you can see on the Screenshot!
Thats a problem for me, because some studies show the false data and on the TWS the data is correct

http://www.sierrachart.com/image.php?Image=15145510847.png

I use the correct Contract, i hope you can help me
[2017-12-29 18:10:26]
Sierra Chart Engineering - Posts: 104368
1. Make sure Sierra Chart is set to use to Sierra Chart Historical Data service as explained in this section here:
Interactive Brokers Trading Service: Using Sierra Chart Historical Data

2. After that, follow the instructions here to re-download the data:
https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-29 18:11:30
[2017-12-29 21:42:11]
Bitboy - Posts: 13
Yeah it works for historical data... but not in real time, hm i think i just had to live with that issue?
[2017-12-29 22:16:43]
Sierra Chart Engineering - Posts: 104368
The proper solution is to use the Sierra Chart Real-time and Historical Exchange Data Feed for data:

Sierra Chart Exchange Data Feed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-30 05:07:10

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